Role Description We’re looking for a remote Customer Support Specialist who thrives in a fast-paced, customer-first environment and has a passion for technology, streaming, and sports. This role is ideal for someone who is detail-oriented, resourceful, and excited about supporting customers using cutting-edge digital signage and streaming platforms. Flexibility and availability on weekends, evenings, and holidays are essential to provide real-time support during high-impact events. Key Responsibilities - Respond to inbound customer support tickets, guiding issues from initial contact through to resolution - Troubleshoot a variety of customer concerns, including device installation, streaming and connectivity issues, and registration for streaming events - ensuring a high level of customer satisfaction throughout - Collaborate with Engineering and Product teams to support continuous improvement of our streaming platform - Serve as a liaison with outsourced support partners, assisting in escalated conflict resolution and ensuring consistent service quality Qualifications - Bachelor’s degree preferred - Minimum of 2 years of experience in customer service, technical support, or operations - Basic understanding of network connectivity, with a strong interest in sports and entertainment - Self-motivated and able to work independently in a fast-paced environment - Exceptional attention to detail and strong problem-solving skills - Clear, patient, and professional communication skills - Availability 7 days a week, including weekend and evenings, based on live event schedule - Fluent in spoken and written English, Spanish a plus - Reliable high-speed internet connection capable of streaming up to 4K on multiple devices simultaneously Expected Compensation The anticipated base hourly wage range for a new hire into this position is $20 - $25/hour. In compliance with local law, the range above reflects the current hiring range for this position. EverPass takes into consideration the qualifications, skills, and experience of the candidate, expected quality and quantity of work, and internal pay alignment when determining the salary level for potential new employees. EverPass expects to hire for this position at the mid-range salary, with the possibility of considering a higher salary only in rare cases when EverPass determines an external candidate possesses exceptional qualifications significantly exceeding the job requirements. Benefits - Competitive Compensation - Medical, dental, vision, life, and long-term and short-term disability insurance - Professional Development Programs - Access to senior management and mentoring opportunities - Employee Recognition Program - Paid Parental Leave - Mental Health and Recharge Days - 401k Match - Pre-tax Transportation - Employee Assistance Program - In-person and Virtual Social Events including: Team Wins and Highlights from the Month, Cultural and Diversity Spotlights, and Happy Hours Company Description EverPass Media is redefining the role of TVs in businesses by blending exclusive top-tier sports and entertainment with unmatched marketing innovation. With a focus on premium content like NFL Sunday Ticket, smart promotions, and seamless partnerships, we offer a cloud-based platform that combines ease of use with advanced functionality and reliability. We're empowering business owners to control their content like never before, ensuring their screens are more than just TVs - they're key to engaging, entertaining, and understanding their customers to help drive business results.

Role Description We're growing fast. You will help us grow even faster! In Community, we are responsible for supporting our crafting community. Our community means the world to us, there would be no Creative Fabrica without them! Our users are extremely engaged and are at the core of everything that we do. Our goal at Community Support is to connect with our customers and designers on a deeper level, turning them into brand ambassadors, while making sure we handle their questions and are super consistent, efficient and effective as possible. - Handle tickets from our subscribers and designers regarding any and all questions that they have related to the platform and our products and services. - Contribute to the team OKR’s and individual KPI’s. - Be the voice of the company, first line of contact for any company contact, filter and pass on messages that are not relevant to Community to other departments as needed. - Work on other projects relating to the service of our community as relevant. Qualifications - You have 1+ years of experience in customer support agent roles. - You have excellent verbal and written English skills. - You are service minded, and you care about making sure that our community has a great experience with our platform. - You are self motivated. You are able to work independently, take ownership of your targets and come up with innovative solutions. - You are a team player. You have a proven track record of working in collaboration with others, you are friendly, positive and open. - You are flexible, as we are always evolving you can handle change. - You are open to feedback and have a growth mindset. Requirements - Experience with ticketing and project management software (nice to have). - You are creative. - You have graphic designer background, experience with Adobe Suite (Illustrator, Photoshop), Photopea, FontForge. Opportunities - Great place to learn and grow. - Opportunity for innovation, share your knowledge and skills to contribute to the success of the organization. Job Details - A Freelance Service Agreement is offered. - Ideally you would be available to work in the weekends. Availability in the evening / night hours is a plus. - You need to send your application and CV in English. - All shifts include a 30-minute unpaid meal break. Benefits - Competitive Compensation: We believe that hard work, skills and ambition should be fairly compensated.

Role Description We are looking for a Regional Marketing & Communications Analyst to be a key player in scaling our presence across the Central American market (Guatemala, Honduras, El Salvador, and Nicaragua). This isn't a traditional corporate role; you will be the guardian of our "tropicalization" strategy, ensuring our brand speaks the local language of each country with precision and authenticity. You will work directly with our Growth team to bridge the gap between high-level strategy and tactical execution. Your mission is to ensure that every script, every influencer, and every offline experiment resonates deeply with the local culture, while maintaining a rigorous focus on reporting and performance metrics. If you have an analytical mindset, a creative/critical eye for content, and the discipline to manage multiple moving parts without letting anything slip through the cracks, this is for you. Responsibilities - Content Localization & Influencer Management - Tropicalization Excellence: Review scripts, briefs, and creative assets to ensure the tone, slang, and cultural nuances are 100% accurate for each specific country in Central America. - Quality Control: Audit content and deliverables to ensure creative pieces, influencers, and creators strictly follow approved briefs and brand guidelines. - Campaign Management: Maintain a rigorous follow-up on publication dates, ensuring all content goes live on schedule. - Sourcing & Curating: Constantly search for and vet new influencer/creators profiles and content ideas that align with Félix’s mission and brand voice. - Channel Oversight: Oversee the scheduling of social media calendars and support email marketing campaign execution. - Performance Monitoring & Reporting: Continuously track campaigns performance, maintaining up-to-date reports on key metrics to evaluate effectiveness. - Acquisition Experiments - Tactical Execution: Support the execution of new customer acquisition campaigns across various digital and physical touchpoints. - Offline Support: Assist with the logistics of offline marketing experiments, including events and guerrilla marketing tactics in the region. - Data-Driven Insights: Own the collection, reporting, and documentation of performance metrics for growth experiments. Qualifications - 3+ years of experience in Marketing, Communications, Advertising, or related roles (including relevant internships, volunteering, or prior jobs that demonstrate ownership). - Native-level Spanish and Professional English proficiency are essential for this role. - Deep Cultural Fluency: Ability to understand and apply slang, idioms, and local contexts across different Central American countries (Guatemala, Honduras, El Salvador, Nicaragua). - Organizational Mastery: A proven track record of meeting tight deadlines and managing multiple projects simultaneously with extreme attention to detail. - Tech Savvy: Proficiency in Google Suite and a deep understanding of Social Media platforms and creator ecosystems. - Analytical Mindset: Comfortable working with data and performance metrics to report on campaign success. Requirements - These are the applicable requisites/qualities we are looking for, although equivalent competencies in any of the above will also be considered. Benefits - Competitive salary - Initial stock options grant - Annual performance bonus - Health, dental, and vision plans - Remote work environment, although we have offices in Miami and México City and would love to work in a hybrid model if you are up to it. - Continuous learning opportunities - Unlimited PTO - Paid parental leave - Empowering opportunities for growth in a dynamic entrepreneurial environment Equal Opportunity Employer At Félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination.

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. The SOX Business Controls Leader is responsible for designing, leading, and continuously enhancing the company's SOX business process control environment across all in‑scope entities and processes. This role acts as the enterprise owner for SOX business process controls, partnering closely with Finance, Accounting, Operations, Product, Engineering, Risk, and Internal Audit to ensure a robust, efficient, and scalable control framework that supports a high‑growth, highly regulated environment. What you’ll be doing (ie. job duties): - Own the SOX Business Controls Framework - Define and maintain the enterprise SOX business process control framework, including scoping, risk assessment, control design standards, and documentation requirements. - Ensure alignment of the SOX program with evolving business activities, new products, system changes, and external regulatory expectations. - Lead End‑to‑End SOX Program for Business Processes. - Oversee annual SOX risk assessment, scoping, and materiality determinations for business processes. - Lead the design and implementation of key and non‑key business controls, including manual, automated, and IT‑dependent controls. - Drive timely remediation of control deficiencies, including the design and implementation of sustainable corrective actions. - Partner Across Finance, Operations, and Technology - Collaborate with Controllership, FP&A, Tax, Treasury, Operations, Compliance, Legal, and Engineering to embed effective controls into end‑to‑end processes (order‑to‑cash, procure‑to‑pay, record‑to‑report, revenue, digital asset flows, etc.). - Influence product and system design to "build in" controls and auditability from the outset, minimizing manual workarounds. - Coordinate with Internal and External Auditors - Serve as the primary business controls liaison with Internal Audit and external auditors for SOX business process testing, walkthroughs, and evidence requests. Align on testing strategies, reliance on management testing, and expectations for control operation and documentation. - Drive Continuous Improvement and Automation - Identify opportunities to streamline, standardize, and automate controls, reducing operational friction while maintaining control effectiveness. Champion data‑driven monitoring and analytics to enhance control precision and early‑issue detection. - Leadership, Governance, and Communication - Provide regular updates on SOX status, key risks, and remediation progress to senior leadership (e.g., CAO, CFO, Audit Committee support). Establish governance forums and routines for control owners and process owners, including training, playbooks, and guidance. Build, lead, and develop a high‑performing SOX business controls team (and/or influence a matrixed virtual team across the organization). - Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human-in-the-loop practices to deliver business-ready outputs and drive measurable improvements in efficiency, cost, and quality. What we look for in you (ie. job requirements): - 13+ years of progressive experience in SOX, internal controls, internal audit, or risk management, with significant exposure to public company environments. - Strong technical understanding of SOX 404, PCAOB standards, COSO framework, and best practices for business process control design and testing. - Demonstrated experience leading large‑scale SOX or controls programs and managing complex cross‑functional initiatives. - Proven ability to work effectively with senior leaders (CFO, CAO, Controller, Head of Internal Audit, business and product leaders) and to influence without direct authority. - Deep experience with core finance and operational processes (e.g., revenue recognition, financial reporting, procurement, disbursements, payroll, digital asset movement and safeguarding, etc.). - Excellent communication skills, with the ability to translate complex control concepts into clear, actionable guidance for non‑experts. - Professional certification such as CPA, CA, CIA, CISA, or CRMA. - Experience in high‑growth, technology‑driven or financial services / crypto / fintech companies. - Familiarity with ERP systems and subledgers, workflow tools, and control automation technologies (e.g., RPA, data analytics, continuous control monitoring). - Experience managing or implementing SOX in multi‑jurisdictional or multi‑entity global environments. - Leadership Competencies - Strategic mindset: Ability to design a long‑term SOX and controls roadmap that scales with the business. - Operational excellence: Drives disciplined execution, clear accountability, and measurable outcomes. - Change leadership: Comfortable operating in ambiguity, leading change, and building new capabilities. - Talent builder: Attracts, develops, and retains high‑performing controls and risk talent. - AI Requirements: Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human‑in‑the‑loop practices to deliver business‑ready outputs and drive measurable improvements in efficiency, cost, and quality. Position ID: (P76709) Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision). Annual base salary range (excluding equity and bonus): $216,300—$216,300 CAD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal OpportunityCoinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Global Data Privacy Notice for Job Candidates and ApplicantsDepending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here. AI DisclosureFor select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description. For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment. To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com