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Care Strategy Consultant II
Location
United States
Posted
38 days ago
Salary
$125K - $175K / year
Seniority
Senior
Job Description
Care Strategy Consultant II
MCG Health
• Demonstrate extensive expertise in MCG content and software solutions, including mastery of application and implementation to optimize outcomes • Support complex customers (at risk, multi-facility, multi-solutions) to address challenges and changes using MCG solutions by assessing current workflows and recommending workflows that optimize use of MCG solutions to meet customer needs • Lead discussions with customer executives and other high-level stakeholders to drive strategy and decision-making • Assess customer needs to identify areas of risk or gaps in workflows • Provide strategic guidance aligned to customer goals to maximize value from MCG solutions • Monitor and measures strategy effectiveness with dashboards and reporting • Adopt and applies AI-driven tools and capabilities to improve efficiency, support decision-making, and enhance the overall customer experience • Lead change management processes for optimal adoption of MCG solutions • Collaborate with customers pre and post implementations for support and strategic decisions • Collaborate with Account Management to provide clinical insights, identify risks, and support implementation approaches for identified customers • Effectively communicates with internal stakeholders to provide updates on engagement progress and address needs promptly • Demonstrate capability to identify potential barriers to re-licensure and collaborates proactively with other MCG departments to improve success • Provide customer feedback to the Product Management team for solution enhancements and issues impacting adoption • Maintain proficiency with Salesforce, Gainsight, Microsoft Office • Utilize the Customer Success Toolkit • Demonstrate proficiency in MCG Core Competencies • Represent and advocate for the Care Strategies team across MCG internal initiatives and external strategic projects (example: Commercial Launch, Early Adopters) • Partner with Director of Care Strategies and Manager, Care Strategy Consultants to improve processes within the team • Mentor Care Strategy Consultants • Assist with new hire onboarding to support new team members • Provide insights and education to other members of Customer Success for the CSC role • Represent MCG at industry events and conferences
Job Requirements
- 3+ years experience with MCG required
- Experience in project management/ implementation processes required
- Experience reviewing and applying clinical insights to data required
- Associate’s degree in nursing required
- Active RN license required
- Ability to travel 50-80% of the time required
- Ability to effectively and efficiently work remotely
- MCG Certification or obtained within 6 months of employment
Benefits
- 💻 Remote work
- ✈️ Occasional travel expected for company-sponsored events
- 🩺 Medical, dental, vision, life, and disability insurance
- 📈 401K retirement plan; flexible spending and health savings account
- 🏝️ 15 days of paid time off + additional front-loaded personal days
- 🏖️ 14 company-recognized holidays + paid volunteer days
- 👶 up to 8 weeks of paid parental leave + 10 weeks of paid bonding leave
- 🌈 LGBTQ+ Health Services
- 🐶 Pet insurance
- 📣 Check out more of our benefits here: https://www.mcg.com/about/careers/benefits/
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