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Infrastructure Support Engineer
Location
United States
Posted
50 days ago
Salary
0
Seniority
Senior
Job Description
Infrastructure Support Engineer
America's Group
• Serve as the escalation point for infrastructure issues. • Deploy, configure, and troubleshoot Cisco/Meraki networking gear, wireless, IBMi servers, and auction-specific infrastructure. • Perform network cutovers, hardware swaps, and system validations with minimal downtime. • Conduct preventive maintenance to keep sites operational and avoid sale-day disruptions. • Maintain accurate site documentation, including network diagrams, equipment inventories, and configuration notes. • Work closely with IT teams and auction staff to resolve issues quickly.
Job Requirements
- Bachelor’s degree or technical certifications and equivalent hands-on experience.
- IT support or field service roles with proven troubleshooting skills (Tier 3 level preferred).
- Experience with:
- o Cisco/Meraki routers, switches, wireless, and VLANs
- o Windows Server environments
- Familiarity with IBMi auction platform servers is a plus (onboarding will include exposure to platform operations).
- Experience with Mobile Device Management a plus.
- Comfortable traveling frequently (25%–50%) to multiple locations, sometimes on short notice.
- Strong communication skills with both technical teams and non-technical users.
Benefits
- Salary based on experience
- Great benefits
- Matching 401(k) plan
- Career growth potential
- Growing, international company
- All travel expenses paid
- Cell phone stipend
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