Leidos is an innovation company rapidly addressing the world’s most vexing challenges in national security and health.
Support Navigator - DC
Location
United States
Posted
90 days ago
Salary
$31.9K - $57.6K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Support Navigator - DC
Leidos
Leidos Health and Services Sector currently has an opening for a Support Navigator – DC to work on site in Washington, D.C. This is an exciting opportunity to use your experience helping the Military OneSource mission. The Military OneSource Program provides 24/7 support services for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, education, referrals, and counseling to about 4.7 million participants which includes military service members, their families, and eligible civilians at locations worldwide. The Military OneSource program serves as a “one source” for resource and information encompassing a comprehensive support system. The Support Navigator – DC serves as the critical link in ensuring program participants receive essential resources and support that promote military readiness and family well-being. This role is responsible for providing comprehensive wrap-around follow-up to participants via phone, chat, and email. This role: - Ensures that participants who request non-medical counseling services secure timely appointments with network providers. - Acts as a liaison between internal departments, external resources, and network providers to coordinate services and facilitate seamless support. - Delivers exceptional customer service to stakeholders and participants by providing white-glove, personalized connections to important information and resources. Job Responsibilities - Provide comprehensive wrap-around follow-up support to participants via phone, chat, and email to ensure timely access to resources and services. - Coordinate non-medical counseling appointments and serve as liaison between participants, internal departments, external resources, and network providers to facilitate seamless service delivery. - Respond to participant inquiries in a 24/7 Call Center environment, ensuring high levels of customer satisfaction and appropriate resource linkages. - Navigate available resources to resolve participant concerns and provide accurate information and administrative support. - Gather and assess participant feedback to monitor satisfaction and identify opportunities for service improvement. - Document all participant interactions, activities, and case updates accurately within the case management system. - Assist participants with documentation and translation requests as needed. - Maintain required training and certification requirements. - Perform additional duties and special projects as assigned based on business needs. Basic Qualifications - High school diploma or equivalent required. - Strong customer service skills and demonstrated knowledge of call center operations. - Strong typing skills and proficiency in electronic documentation and web-based research. - Proficiency in Microsoft Office applications including Word, Outlook, and Excel, as well as electronic documentation systems. - Ability to multitask effectively in a fast-paced environment. - Strong organizational skills and attention to detail. - Knowledge and understanding of military lifestyle and culture preferred. - U.S. citizenship and fluency in English required. - Ability to successfully pass criminal history, fingerprint background checks, and credential verification required. - Ability to maintain and retain suitability investigation and clearance as required. - Proficient in navigating electronic systems, computer programs, and virtual service platforms. - This position requires a separate, quiet, private, confidential space to work from, as well as having access to your own reliable high-speed internet hard wired to your home (coax or fiber from the Internet Service Provider (ISP) to your home.) Using a hot spot from a mobile device (tethering) or wireless ISP is not acceptable. Preferred Qualifications - Military spouse, military affiliation, and/or experience in the military community is highly desirable. If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares. Original Posting: April 17, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range: Pay Range $31,850.00 - $57,575.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
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We anticipate the application window for this opening will close on - 24 Apr 2026 At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life We are seeking a committed professional to join our team. While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role. Join Medtronic as an Affera Mapping Specialist and be at the forefront of transforming lives through advanced medical technology! In this dynamic role, you’ll work alongside a collaborative team of clinicians, engineers, physicians, and innovators to execute mapping solutions for cardiac and other electrophysiological systems. By blending technical expertise with a passion for improving patient outcomes, you'll have the opportunity to impact global healthcare directly. If you're driven by precision, problem-solving, and the chance to make a tangible difference in people’s lives, this is your opportunity to grow your career while shaping the future of medical innovation at Medtronic. We are seeking a committed professional to join our team, required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role, which also involves 25% amount of travel outside the territory, presenting opportunities for broader engagement. To find all CAS Mapping roles available please use #casmap in the key word search at Medtronic Careers . Various levels available based on qualifications and experience Responsibilities may include the following and other duties may be assigned. - Provide clinical and technical support and training to physicians and staff on the EP mapping and navigation system and all CAS products. - Educate and train physicians, hospital personnel and office staff on technical matters relating to CAS products and related procedures. - Promote the safe and effective use of Medtronic CAS products and related procedures. - Understand and support national, regional and territory sales objectives to achieve or exceed sales goals within all CAS products. - Develop and cultivate customer relationships resulting in incremental business. - Work in partnership with Account Manager, Regional Manager and Area Directors to identify potential sales opportunities. - Collaborate and strategize with local sales team to conduct customer training for mapping and other CA Solutions products. - Collaborate and communicate with the sales and clinical teams in the region. - Serves as an effective Medtronic CAS representative to physicians and support staff regarding Medtronic CAS products, service and support. - Serve as a regional champion to share your experience and influence others to be proficient in the mapping technology. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. We seek out and hire a diverse workforce at every level: We need fresh ideas and inclusive insights to continue to be an innovative industry leader —that’s why we make it a point to seek out, attract and develop employees who are patient-centric, passionate, and who represent the same wide variety of life experiences as our patients. To learn more about Inclusion & Diversity at Medtronic Click Here Required Qualifications To be considered for this role, please ensure these minimum requirements are evident on your resume. - High school diploma PLUS a minimum of 4 years of related work experience in cardiac mapping and navigation. OR - Associate degree PLUS a minimum of 2 years of related work experience in cardiac mapping and navigation. OR - Bachelors Degree Preferred Qualifications - B.A./B.S. Degree in nursing, cardiovascular, life sciences, or technical discipline with minimum of four years work experience in cardiac field, hospital/clinic or sales. - Graduation from Cardiac Prep program such as ATI and PrepMD - Proven track record with technical training assignments. - Experience in the cardiac catheter ablation field, EP lab, hospital/clinic, or EP medical sales providing technical/clinical support. - Must have a valid driver's license and active vehicle insurance policy. In addition, your driving record will be reviewed and will be considered as part of your application Additional Job Requirements - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. U.S. Work Authorization & Sponsorship At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment. Join us in our mission to alleviate pain, restore health, and extend life—where your unique background and perspective are valued. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Salary ranges for U.S (excl. PR) locations (USD):$70,000.00- $85,000.00 The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others). In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals. The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program). The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums). Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico. Further details are available at the link below: Medtronic benefits and compensation plans About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. 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Technical Customer Care Specialist I (XTIME)
Cox EnterprisesCox Enterprises, a top media, communications, and automotive repair company, operates via three major divisions: Cox Media Group, Cox Communications, and Cox Au
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To be scheduled anytime within business hours, currently 6am-7pm CST based on business needs) Provides technical customer support to ensure that all customers are satisfied with the products and services. Engages with customers to ensure understanding of product / service capabilities and operations. Trains customers in standard operational procedures and provides coaching / expertise to help resolve technical and procedural difficulties. Liaises with product, service delivery and other teams to help address unanticipated issues and situations. The Technical Customer Care Specialist I will: - Work directly with clients via phone, email, chat and/or other electronic methods of communication to resolve their application and product issues - Will be responsible for routine customer questions relating to product usage within Xtime support - Provide support for technical issues relating to the Cox Automotive suite of products - Responsible for leveraging technical knowledge to deliver excellent care to clients while adhering to quality assurance standards Your role: - Handle routine customer questions relating to product usage - Provide technical support on issues through to resolution - Maintains expert-level knowledge of line of business processes and procedures - Accurately log all customer information in the CRM tool - Facilitate communication to other departments as needed to resolve client concerns - Communicate with key stakeholders to identify and resolve inquiries. - Provide proper follow- up to ensure customer is kept apprised of the issue status Minimum Qualifications: - High School Diploma/GED - Generally, less than 2 years of experience - Ability to troubleshoot and document issues related to system performance and functionality. - Excellent communication skills (Verbal and Written) - Strong problem-solving/troubleshooting skills - Strong interpersonal skills and attention to detail - Ability to accommodate extended hours, flexible work schedule, and work overtime as needed, including weekend hours - Ability to work independently as a team to deliver on individual and business goals What We Look For (Preferred): - Displays strong dependability and reliability. - Ability to handle multiple, competing priorities and deliver results in a fast-paced environment. - CRM case logging/Salesforce experience - Experience with interaction distribution systems such as Genesys Pure Cloud. - Automotive industry knowledge. 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Make a Difference in Healthcare and Life Sciences: Alphanumeric is hiring a Japanese Customer Service Agent to work remotely in Canada supporting one of the biggest Pharma companies in the world. We're seeking candidates with a passion for customer service, who are able to problem-solve with a focus on strategic thinking. In this role, you’ll be the first point of contact for clinical staff and stakeholders, providing essential technical and operational support that directly impacts patient care and global health initiatives. Note: We can only hire candidates already based in Canada, with a work permit valid for at least 6 months, PR, or citizenship. We cannot accept student visas or provide any kind of sponsorship. Job Conditions: - Salary: 19.00$ CAD/hour for regular hours + 2$ extra per hour worked between 12:00am-6:00am - Employment: Permanent full-time - Working Hours: regular schedule will correspond to Japanese business hours or from 7pm to 4am EST - Sunday to Thursday. However, all agents are requested to have availability for rotational shifts 24/7 to cover business needs and market changes if needed. - Training hours: Monday to Friday - 2AM to 11AM EST - Type of Work: Fully remote from wherever you want in Canada with all the equipment provided - Vacations: 2 weeks per year. Can be requested after the 90-day probation period - Benefits: Health + Dental Insurance - Mandatory to be based in Canada with valid documentation (PR or valid Work Permit + valid SIN) Why This Role Matters: Your work will help ensure smooth clinical operations for a global pharmaceutical leader—supporting processes that ultimately improve patient outcomes worldwide. What You’ll Do: - Serve as the first-point-of-contact for phone, email, web, and chat inquiries from both internal and external partners. - Triage and convert incoming requests to determine priority, clinical risk, and required resolution path. - Provide direct resolution for common issues (account access, system navigation, basic triage, educational) and escalate complex issues to L2/L3 Assignment Groups. - Communicate clearly in high-stress situations; Manage user expectations and provide timely status updates. - Maintain a high standard of customer service (empathy, clarity, accountability, follow-through). - Log all Cases accurately in a ticketing system (ServiceNow) with complete categorization, priority, and SLA targets. - Provision user requests to create accounts, add, modify or delete user access to multiple systems or applications. Edit learning curriculums and send out training invites. - Proactively monitor cases and ensure they receive continuous follow-up and extensive user support until resolution. - Provide support for both pharma and vaccine-related systems including urgent temperature-excursion related requests. - Act as a frontline Subject Matter Expert for a specific medication-related clinical system ensuring urgent support and timely action. - Adhere to all established Key Performance Indicators including SLA compliance and User Satisfaction feedback. What we’re looking for: - Fluent in Japanese and English (written and spoken). - Strong communication and customer service skills with empathy and clarity. - Ability to multitask under pressure and maintain attention to detail. - Previous helpdesk or service desk experience is a plus; life sciences or healthcare background preferred. - Comfortable with technology and quick to learn new systems. - Proficiency in ServiceNow or similar case/ticketing systems is a plus. - Hardwired internet connection with minimum internet speeds of 15Mbps upload and 30Mbps download and access will be made through secure private and non-public network. - Must have a private and quiet office space free of interruption to conduct professional calls on behalf of a client. - Flexibility to support rotating shifts, including weekends and holidays as required. - High level of integrity and professionalism when handling sensitive clinical information.
Bilingual Customer Service Representative (Remote GA)
Oscar Health InsuranceOperating on the belief that healthcare is broken, Oscar Health Insurance is on a mission to reinvent and humanize the industry by combining technology, design,
Hi, we're Oscar. We're hiring a Bilingual Customer Service Representative to join our Member and Provider Services team. Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family. About the role: This role is a volume-driven customer service and production-based role that handles the daily activities involved in running a health insurance company including customer interactions and back office tasks following standard operating procedures. You will report to the Concierge Operations Manager. Work Location: This is a remote position, open to candidates who reside in: Georgia. While your daily work will be completed from your home office, occasional travel may be required for team meetings and company events. #LI-Remote Pay Transparency: he set pay rate for this role is $19.00 per hour. You may be eligible to receive an additional $1.00 per hour upon successful completion of the bilingual assessment. You are also eligible for employee benefits and monthly vacation accrual at a rate of 15 days per year. Work Schedule & Availability We offer a variety of full-time shift options. All available schedules are Monday through Friday. Available Georgia (EST) Shifts: - 8:00 AM – 4:30 PM - 9:00 AM – 5:30 PM - 9:00 AM – 6:00 PM - 12:00 PM – 8:30 PM Responsibilities: - Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model. - Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs - Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations - Form working relationships with all partners. - Support the leadership team by identifying issues through established escalation pathways - Monitor and track the health of all assigned work-in-progress issues. - Escalate and resolve issues to ensure appropriate turnaround times - Participate in process improvement projects - Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI) - Compliance with all applicable laws and regulations - Other duties as assigned Requirements: - Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking. - 1+ years of experience in a high-volume or customer-focused setting. - 6+ months of healthcare experience - High school diploma or GED Bonus points: - Strong quantitative or analytical skills focused on identifying or solving problems - Experience manipulating and entering accurate data - Advanced Google Suite or Microsoft Office capabilities This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here. At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives. Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements. Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts. Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known. California Residents: For information about our collection, use, and disclosure of applicants’ personal information as well as applicants’ rights over their personal information, please see our Privacy Policy.




