Make a Difference in Healthcare and Life Sciences: Alphanumeric is hiring a Japanese Customer Service Agent to work remotely in Canada supporting one of the biggest Pharma companies in the world. We're seeking candidates with a passion for customer service, who are able to problem-solve with a focus on strategic thinking. In this role, you’ll be the first point of contact for clinical staff and stakeholders, providing essential technical and operational support that directly impacts patient care and global health initiatives. Note: We can only hire candidates already based in Canada, with a work permit valid for at least 6 months, PR, or citizenship. We cannot accept student visas or provide any kind of sponsorship. Job Conditions: - Salary: 19.00$ CAD/hour for regular hours + 2$ extra per hour worked between 12:00am-6:00am - Employment: Permanent full-time - Working Hours: regular schedule will correspond to Japanese business hours or from 7pm to 4am EST - Sunday to Thursday. However, all agents are requested to have availability for rotational shifts 24/7 to cover business needs and market changes if needed. - Training hours: Monday to Friday - 2AM to 11AM EST - Type of Work: Fully remote from wherever you want in Canada with all the equipment provided - Vacations: 2 weeks per year. Can be requested after the 90-day probation period - Benefits: Health + Dental Insurance - Mandatory to be based in Canada with valid documentation (PR or valid Work Permit + valid SIN) Why This Role Matters: Your work will help ensure smooth clinical operations for a global pharmaceutical leader—supporting processes that ultimately improve patient outcomes worldwide. What You’ll Do: - Serve as the first-point-of-contact for phone, email, web, and chat inquiries from both internal and external partners. - Triage and convert incoming requests to determine priority, clinical risk, and required resolution path. - Provide direct resolution for common issues (account access, system navigation, basic triage, educational) and escalate complex issues to L2/L3 Assignment Groups. - Communicate clearly in high-stress situations; Manage user expectations and provide timely status updates. - Maintain a high standard of customer service (empathy, clarity, accountability, follow-through). - Log all Cases accurately in a ticketing system (ServiceNow) with complete categorization, priority, and SLA targets. - Provision user requests to create accounts, add, modify or delete user access to multiple systems or applications. Edit learning curriculums and send out training invites. - Proactively monitor cases and ensure they receive continuous follow-up and extensive user support until resolution. - Provide support for both pharma and vaccine-related systems including urgent temperature-excursion related requests. - Act as a frontline Subject Matter Expert for a specific medication-related clinical system ensuring urgent support and timely action. - Adhere to all established Key Performance Indicators including SLA compliance and User Satisfaction feedback. What we’re looking for: - Fluent in Japanese and English (written and spoken). - Strong communication and customer service skills with empathy and clarity. - Ability to multitask under pressure and maintain attention to detail. - Previous helpdesk or service desk experience is a plus; life sciences or healthcare background preferred. - Comfortable with technology and quick to learn new systems. - Proficiency in ServiceNow or similar case/ticketing systems is a plus. - Hardwired internet connection with minimum internet speeds of 15Mbps upload and 30Mbps download and access will be made through secure private and non-public network. - Must have a private and quiet office space free of interruption to conduct professional calls on behalf of a client. - Flexibility to support rotating shifts, including weekends and holidays as required. - High level of integrity and professionalism when handling sensitive clinical information.

Hi, we're Oscar. We're hiring a Bilingual Customer Service Representative to join our Member and Provider Services team. Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family. About the role: This role is a volume-driven customer service and production-based role that handles the daily activities involved in running a health insurance company including customer interactions and back office tasks following standard operating procedures. You will report to the Concierge Operations Manager. Work Location: This is a remote position, open to candidates who reside in: Georgia. While your daily work will be completed from your home office, occasional travel may be required for team meetings and company events. #LI-Remote Pay Transparency: he set pay rate for this role is $19.00 per hour. You may be eligible to receive an additional $1.00 per hour upon successful completion of the bilingual assessment. You are also eligible for employee benefits and monthly vacation accrual at a rate of 15 days per year. Work Schedule & Availability We offer a variety of full-time shift options. All available schedules are Monday through Friday. Available Georgia (EST) Shifts: - 8:00 AM – 4:30 PM - 9:00 AM – 5:30 PM - 9:00 AM – 6:00 PM - 12:00 PM – 8:30 PM Responsibilities: - Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model. - Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs - Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations - Form working relationships with all partners. - Support the leadership team by identifying issues through established escalation pathways - Monitor and track the health of all assigned work-in-progress issues. - Escalate and resolve issues to ensure appropriate turnaround times - Participate in process improvement projects - Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI) - Compliance with all applicable laws and regulations - Other duties as assigned Requirements: - Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking. - 1+ years of experience in a high-volume or customer-focused setting. - 6+ months of healthcare experience - High school diploma or GED Bonus points: - Strong quantitative or analytical skills focused on identifying or solving problems - Experience manipulating and entering accurate data - Advanced Google Suite or Microsoft Office capabilities This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here. At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives. Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements. Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts. Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known. California Residents: For information about our collection, use, and disclosure of applicants’ personal information as well as applicants’ rights over their personal information, please see our Privacy Policy.

Role Description As a Customer Service Representative, you will be responsible for providing high-quality support to users of a digital wallet platform. You will handle customer inquiries, assist with account-related issues, and ensure a smooth and positive customer experience. Key Responsibilities - Provide customer support via digital channels - Assist users with account and transaction-related queries - Troubleshoot basic technical issues - Maintain a high level of customer satisfaction - Ensure compliance with internal procedures and quality standards Working Schedule - Monday to Friday: 08:00 – 17:00 - Days off: Saturday and Sunday Qualifications - Languages required: Dutch (C1+) and English (B2+) - Location: Remote (Portugal Mainland) - Contract type: Fixed-term (6 months) - Note: Candidates must already be based in Portugal

Role Description Think Academy is seeking a high-energy, high-potential Customer Success Specialist to set up the customer success journey. This person should be passionate about helping and supporting students' learning experiences, takes full ownership of user experience, learns quickly, can handle complex situations, and consistently delivers a high standard of service. This role is critical to ensuring that our customers (mostly parents) receive timely, accurate, and professional assistance across multiple communication channels. What You Will Do - Serve as the primary contact for our current parents and students, providing timely and professional support via chat, email, WeChat, and phone. - Respond to parent and student inquiries regarding courses, learning progress, study planning, activities, exams, account access, and platform usage, ensuring accurate, timely, and professional communication. - Handle urgent or complex cases with strong ownership, proactively finding solutions and ensuring problems are fully resolved. - Guide customers through the learning journey and help ensure students receive a smooth and positive learning experience. - Document issues, identify recurring patterns, and collaborate with internal teams to improve workflows and user experience. - Maintain a high standard of service quality, empathy, and professionalism in every interaction. - Contribute to customer success initiatives, operational improvements, and user-experience optimization projects. Work Hours - Day shift: Mon-Fri: 10am-7pm - Sat-Sun: 8:30am-5:30pm - Night shift: 3pm-12am - Candidates who are available Fri-Sun will be given priority. Qualifications - Previous experience in customer service, customer success, education support, or similar customer-facing roles is highly desired. - Fast learner with the ability to understand complex processes, policies, and product details. - Strong problem-solving skills with the ability to stay calm under pressure and think clearly in urgent situations. - Excellent communication skills — capable of explaining information simply, professionally, and empathetically. - Highly organized, detail-oriented, and able to manage multiple tasks in a fast-paced setting. - Strong sense of ownership toward user experience, always aiming to deliver the best possible outcome for families. - Tech-savvy and comfortable using multiple communication tools and internal systems. - Excellent verbal and written communication skills. - Fluency in Mandarin is required; proficiency in English communication is essential. Company Description Think Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group (NYSE: TAL), is a recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local children’s ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better. Each week, more than 6 million students are enrolled in TAL's online and offline education platform.