OneSignal is hiring a Scaled Customer Success Manager to engage and grow our Tech Touch customer base. As a Scaled CSM, you'll use your people and communication skills (alongside some technology) to guide our customers towards success, from implementation through adoption at scale. You will take a data-driven approach to support customers with timely and relevant resources throughout their journey. The Scaled CSM role is a perfect role for someone who has an exceptional drive to execute, loves helping customers, has an analytical mindset, and is comfortable forging their own path. What You’ll Do: - Demonstrate value and drive OneSignal platform adoption in the Tech Touch customers to achieve GDR and NDR goals - Manage inbound customer conversations and leverage on-demand resources to ensure our customers’ needs are addressed - Participate in and enhance existing 1:many Programs such as Office Hours and Trainings - Work cross-functionally with Product, Sales, Marketing, Onboarding and Support to surface customer engagement opportunities - Identify key aspects of the customer journey that can be optimized to improve customer health and expand use cases at scale - Develop a knowledge of the OneSignal platform and how to apply it to a variety of verticals to achieve customer outcomes Skills and experience: - 2+ years of demonstrated success in a Customer Success role - Proven history of working a large, growing cohort of customers with a solution-oriented mindset at scale - Strong communication and interpersonal skills, with the ability to build trust quickly with key stakeholders - Ability to balance and prioritize multiple tasks and projects - Experience using Customer Success Platforms - Understanding of Customer Success metrics and KPIs. - Passion for helping customers and a commitment to providing exceptional customer service The New York and California base salary for this full time position is between $70,000 - $115,000 with an expected On Target Earnings (OTE) between $105,000 and $145,000/year. This spans two levels as an IC2 and IC3 at OneSignal. Your exact starting salary is determined by a number of factors such as your experience, skills, and qualifications. In addition to base salary, we also offer a competitive equity program and comprehensive and inclusive benefits.

About The Team: OneSignal is seeking a versatile Customer Success role to help manage our US Strategic business by leading implementation and successfully increase the value our partners achieve by messaging their customers. Join us in scaling our mid-market business! Your responsibilities will include working closely with product, customer support, and sales to onboard, integrate, and scale the OneSignal service for our US partners. The role is focused on retaining/growing an assigned book of customers. For time zone coverage, this individual should ideally be based on the West Coast What You’ll Do: - Responsible for retaining and growing 50 - 60 customers - Build relationships up and across the organization to achieve success goals - Contribute to customer onboarding - Lead customer business reviews - Write & publish customer feedback internally to support product roadmap - Collaborative, team-oriented mindset is a requirement Skills and experience: - 3+ years experience in an account management (customer success) role; ideally with a B2B SaaS product - Experience working with Salesforce, Gong, and Vitally - Understand customer messaging and the user journey is a plus - You’re highly collaborative with a deep sense of ownership and accountability - You have excellent written, verbal, and visual communication skills with serious attention to detail and strong organizational skills - Rollup your sleeves, versatile mindset The New York and California base salary for this full time position is between $110,000 - $140,000 with an expected On Target Earnings (OTE) between $140,000 and $170,000/year. Your exact starting salary is determined by a number of factors such as your experience, skills, and qualifications. In addition to base salary, we also offer a competitive equity program and comprehensive and inclusive benefits.

About One Legal, an InfoTrack Company One Legal, a division of InfoTrack, is a one-stop online solution for legal professionals to file court documents in every California court, manage service of process nationwide, and more. A leader in innovative technology solutions for legal professionals for more than 30 years, One Legal continues to be among the most respected in the industry. As a highly ambitious company, we know that our people are critical to our success. That's why we're passionate about fostering a high-performance culture built on professional development, open communication, and transparent leadership. If you're dedicated, and eager to help build a market-leading solution that makes a difference in the lives of our clients, we'd love for you to join us. About the role As a Client Experience Specialist at One Legal, you will play a pivotal role in a dynamic and client-focused support team dedicated to educating, empowering, and advocating for our clients. Your primary responsibility will be to address and resolve client inquiries through clear, effective verbal and written communication, with a strong emphasis on active listening and understanding. You'll ensure efficient and effective resolutions that meet our clients' needs by leveraging all available resources. In this role, you will be recognized for your reliability and ability to maintain composure under pressure, consistently demonstrating empathy in client interactions. You are a quick learner with a talent for multitasking, open to coaching, and driven by curiosity. Your commitment to teamwork is evident as you continually seek ways to enhance your own performance, contribute to the team, and drive company success. This is a fully remote role, based in Pacific Time. The hours are M-F, 9:00am - 6:00pm PT. Responsibilities Client Experience: - Lead clients through the One Legal platform to complete tasks. - Maintain accurate client records in Salesforce. - Own your learning and communicate effectively with your manager. - Advocate for clients by reviewing materials and providing feedback to internal teams. - Solve problems efficiently, ensuring a high-quality client experience. - Represent the client's voice to influence product improvements. Driver of Results: - Seek solutions to enhance the employee experience and celebrate team successes. - Collaborate with your manager to meet corporate goals. - Understand and act on key KPIs to consistently deliver exceptional client service. - Continuously improve the client experience through proactive learning. Operational Excellence: - Embrace new technology to improve service and efficiency. - Address productivity issues with your team and suggest improvements. - Assist in onboarding new team members. - Focus on de-escalation to minimize client delays. - Follow all policies and guidelines. - Participate in discussions to ensure consistent practices and communication.

The Role The Growth Customer Success Manager owns the post-sale experience for Clearstory's growing specialty contractor customers. You will manage a large portfolio of accounts through a lightweight, scalable engagement model — combining a CSM-led onboarding experience with automated touchpoints, in-app guidance, health monitoring, and AI-enhanced outreach. A requirement for this role is experience as a PM or PE at a commercial contractor!! This is not a traditional high-touch CSM role. Success here requires comfort operating at scale, a strong bias for AI & automation, and the ability to identify when a human touchpoint is truly needed versus when a well-crafted automated sequence or AI-generated insight can do the job better. Core Responsibilities - Own a high-volume portfolio of SMB accounts and drive strong renewal rates through scalable engagement - Lead lightweight onboarding experiences, handing off to in-app guides and automated sequences for ongoing adoption - Monitor health scores and product usage signals to proactively flag at-risk accounts and add the personal touch when needed - Design, deploy, and iterate on automated email sequences and AI-generated outreach that replace manual touchpoints across the customer lifecycle - Manage renewal outreach for the SMB segment, using data signals to prioritize efforts and personalize messaging at scale - Collaborate with the Support team to ensure customers receive timely responses through live chat and the knowledge base - Identify expansion signals and route qualified upsell opportunities to the appropriate AE or MM CSM - Contribute to the design and documentation of the Growth CS playbook, including onboarding flows, automated sequences, and intervention triggers - Partner with Product to provide feedback on in-app guides, weekly webinar content, and features that drive SMB adoption The Company You’ll Join Clearstory is digitizing and automating the change order process inside the commercial construction industry. Just as TurboTax did for tax documents and Expensify did for receipts and expense reports, Clearstory is doing the same for change order communication and log management by building first-of-its-kind, category defining software that is revolutionizing the commercial construction industry. The construction industry is being transformed fast by technology, but the way companies communicate costs hasn’t evolved in decades and still heavily relies on carbon copy paper, spreadsheets and email to track billions of dollars. These arcane manual processes can take days or weeks and include hours of manual office tasks such as scanning, manually transcribing, and tedious data-entry into spreadsheets. At Clearstory we are changing that and creating a new category “change order communication,” by intelligently digitizing this age-old process. This leads to an increase in profits, more successful contractor to customer relationships, more transparency into a project’s true cost, and less wasted paper! We are a venture backed 100% SaaS company with impressive credentials for a company at our stage. - Blue Chip Clients. We have already landed some of the largest General and Subcontractors in the US and have helped our clients build landmark projects. - Significant Growth. We continue to double and triple our revenue and platform usage year over year. - Large Volumes Processed. Companies share over $100 million in Change Order Requests on our platform each and every month. - Significant and Important Projects. Our customers are trusting us to manage significant projects in the commercial construction industry. We have over $20 Billion worth of projects on our platform to date. The Team You’ll Be Surrounded By In addition to experienced SaaS and product leaders, our team has over 60 years of combined experience in the commercial construction space. At Clearstory we know our customer’s pain points and challenges first hand and have built a category defining product that serves the user first. You’ll be part of an ambitious and collaborative company, committed to growing a supportive and diverse team that is passionate about empowering our contractor customers.