OneSignal

Role Description We are seeking a Platform Engineer to join our team and help us scale by managing and developing the next generation of our infrastructure. While we currently maintain a 99.95% uptime, we are dedicated to sustaining this level of reliability as our product and business expand. Your core responsibility will be software engineering with a specialized focus on operations, infrastructure, and automation. You will: - Develop the systems that power our product. - Enhance internal services. - Provide architectural guidance to product teams to ensure optimal service operability. - Leverage Kubernetes to automate data center functions and create services that streamline database operations. - Gain a deep understanding of our systems to build sophisticated software solutions that fully automate processes. What You'll Do - Optimize and Elevate Performance: Identify bottlenecks in our systems and introduce cutting-edge optimizations. - Forge Infrastructure as Code: Set up robust infrastructure and configuration-as-code with Kubernetes and Terraform. - Drive Observability and Monitoring: Establish and maintain a state-of-the-art observability and monitoring stack. - Craft the Golden Path for CI/CD: Define and implement best practices for continuous integration and deployment. - Collaborate Across Teams: Work closely with engineering teams to architect highly scalable, observable services. - Be a Key Player in Incident Response: Join the on-call rotation and play a crucial role in maintaining our systems' health. Qualifications - At least 8 years of platform experience. - Experience operating reliable production systems at scale. - Knowledge of Linux systems internals. - Desire and ability to automate tasks. - Experience managing PostgreSQL for high-scale throughput systems, or similar experience with other relevant SQL datastores. - Operational experience deploying and managing Kubernetes. - Experience working with Cloud Providers (AWS/GCP/Azure). Requirements - Experience in writing Go and/or Rust (not required but a bonus). - Working with ScyllaDB (not required but a bonus). - Experience with Redis, Kafka, etcd, Clickhouse, Kubernetes (not required but a bonus). Benefits - Base salary in the UK for a Senior Software Engineer full-time position is between GBP 100,000 and GBP 125,000. - Base salary for the Staff level is GBP 125,000 and GBP 145,000. - Exact starting salary is determined by experience, skills, and qualifications. - Competitive equity program. - Comprehensive and inclusive benefits.

Our blog contains more information about the OneSignal Engineering career ladder, and our diverse team. About The Team: Our Analytics team builds the products that help customers tell the success story of their messaging strategy. We turn massive volumes of messaging data into clear, actionable insights, giving customers the confidence to make bold decisions that drive real business outcomes. As a Senior Remote Software Engineer, you'll have the autonomy to take ownership of significant projects and make a direct impact on our platform's performance and features. Your expertise will shape the way businesses engage with their users. What You'll Do: - Collaborate closely with Product Managers, Designers, and fellow engineers to design and implement backend services to support features in our application, using languages such as, Rust and Golang - Manage deployments in Kubernetes and monitor system performance and stability - Actively participate in peer code reviews and Technical Design Spec reviews, providing valuable technical insights to continuously improve our code base - Lead projects and write technical design documents and specs, while also having an active, hands-on role in implementation and coding - Participate in our on-call rotation and work with the team to efficiently resolve production issues and ensure the system scales smoothly to meet the growing demands of our customers. - Conduct data analysis and performance monitoring to identify areas for optimization and enhancement - Stay up-to-date with the latest industry trends and technologies, incorporating new ideas into our engineering processes What You'll Bring: - 6+ years of professional software development experience - Experience building backend microservices at scale - Strong Usage of AI tooling or integrations - Experience with a statically typed language, preferably: Rust and/or Golang, or a strong willingness to learn these two languages quickly - Experience with ClickHouse, Cassandra or similar NoSQL databases - Experience with a distributed system event streaming framework such as Apache Kafka - Experience with Docker and Kubernetes - Experience designing RESTful APIs and/or gRPC endpoints - Have a good understanding of clean software design principles We value a variety of experiences, and these are not required. It would be an added bonus if you have experience in any of the following: - Experience with Ruby/Rails - Experience with continuous build in an Agile Environment - Experience with PostgreSQL or other relational databases - Experience working on an Analytics team The New York and California base salary for a Senior Software Engineer full-time position is between $170,000 and $190,000. Your exact starting salary is determined by a number of factors such as your experience, skills, and qualifications. In addition to base salary, we also offer a competitive equity program and comprehensive and inclusive benefits.

Our blog contains more information about the OneSignal Engineering career ladder, and our diverse team. About The Team: Our Analytics team builds the products that help customers tell the success story of their messaging strategy. We turn massive volumes of messaging data into clear, actionable insights, giving customers the confidence to make bold decisions that drive real business outcomes. As a Senior Remote Software Engineer, you'll have the autonomy to take ownership of significant projects and make a direct impact on our platform's performance and features. Your expertise will shape the way businesses engage with their users. What You'll Do: - Collaborate closely with Product Managers, Designers, and fellow engineers to design and implement backend services to support features in our application, using languages such as, Rust and Golang - Manage deployments in Kubernetes and monitor system performance and stability - Actively participate in peer code reviews and Technical Design Spec reviews, providing valuable technical insights to continuously improve our code base - Lead projects and write technical design documents and specs, while also having an active, hands-on role in implementation and coding - Participate in our on-call rotation and work with the team to efficiently resolve production issues and ensure the system scales smoothly to meet the growing demands of our customers. - Conduct data analysis and performance monitoring to identify areas for optimization and enhancement - Stay up-to-date with the latest industry trends and technologies, incorporating new ideas into our engineering processes What You'll Bring: - 6+ years of professional software development experience - Experience building backend microservices at scale - Strong Usage of AI tooling or integrations - Experience with a statically typed language, preferably: Rust and/or Golang, or a strong willingness to learn these two languages quickly - Experience with ClickHouse, Cassandra or similar NoSQL databases - Experience with a distributed system event streaming framework such as Apache Kafka - Experience with Docker and Kubernetes - Experience designing RESTful APIs and/or gRPC endpoints - Have a good understanding of clean software design principles We value a variety of experiences, and these are not required. It would be an added bonus if you have experience in any of the following: - Experience with Ruby/Rails - Experience with continuous build in an Agile Environment - Experience with PostgreSQL or other relational databases - Experience working on an Analytics team The base salary in Canada for a Senior Software Engineer full-time position is between CAD $195,000 and CAD $225,000. Your exact starting salary is determined by a number of factors such as your experience, skills, and qualifications. In addition to base salary, we also offer a competitive equity program and comprehensive and inclusive benefits.

OneSignal is hiring a Scaled Customer Success Manager to engage and grow our Tech Touch customer base. As a Scaled CSM, you'll use your people and communication skills (alongside some technology) to guide our customers towards success, from implementation through adoption at scale. You will take a data-driven approach to support customers with timely and relevant resources throughout their journey. The Scaled CSM role is a perfect role for someone who has an exceptional drive to execute, loves helping customers, has an analytical mindset, and is comfortable forging their own path. What You’ll Do: - Demonstrate value and drive OneSignal platform adoption in the Tech Touch customers to achieve GDR and NDR goals - Manage inbound customer conversations and leverage on-demand resources to ensure our customers’ needs are addressed - Participate in and enhance existing 1:many Programs such as Office Hours and Trainings - Work cross-functionally with Product, Sales, Marketing, Onboarding and Support to surface customer engagement opportunities - Identify key aspects of the customer journey that can be optimized to improve customer health and expand use cases at scale - Develop a knowledge of the OneSignal platform and how to apply it to a variety of verticals to achieve customer outcomes Skills and experience: - 2+ years of demonstrated success in a Customer Success role - Proven history of working a large, growing cohort of customers with a solution-oriented mindset at scale - Strong communication and interpersonal skills, with the ability to build trust quickly with key stakeholders - Ability to balance and prioritize multiple tasks and projects - Experience using Customer Success Platforms - Understanding of Customer Success metrics and KPIs. - Passion for helping customers and a commitment to providing exceptional customer service The New York and California base salary for this full time position is between $70,000 - $115,000 with an expected On Target Earnings (OTE) between $105,000 and $145,000/year. This spans two levels as an IC2 and IC3 at OneSignal. Your exact starting salary is determined by a number of factors such as your experience, skills, and qualifications. In addition to base salary, we also offer a competitive equity program and comprehensive and inclusive benefits.

About The Team: OneSignal is seeking a versatile Customer Success role to help manage our US Strategic business by leading implementation and successfully increase the value our partners achieve by messaging their customers. Join us in scaling our mid-market business! Your responsibilities will include working closely with product, customer support, and sales to onboard, integrate, and scale the OneSignal service for our US partners. The role is focused on retaining/growing an assigned book of customers. For time zone coverage, this individual should ideally be based on the West Coast What You’ll Do: - Responsible for retaining and growing 50 - 60 customers - Build relationships up and across the organization to achieve success goals - Contribute to customer onboarding - Lead customer business reviews - Write & publish customer feedback internally to support product roadmap - Collaborative, team-oriented mindset is a requirement Skills and experience: - 3+ years experience in an account management (customer success) role; ideally with a B2B SaaS product - Experience working with Salesforce, Gong, and Vitally - Understand customer messaging and the user journey is a plus - You’re highly collaborative with a deep sense of ownership and accountability - You have excellent written, verbal, and visual communication skills with serious attention to detail and strong organizational skills - Rollup your sleeves, versatile mindset The New York and California base salary for this full time position is between $110,000 - $140,000 with an expected On Target Earnings (OTE) between $140,000 and $170,000/year. Your exact starting salary is determined by a number of factors such as your experience, skills, and qualifications. In addition to base salary, we also offer a competitive equity program and comprehensive and inclusive benefits.

OneSignal is looking for an experienced Event Marketing Manager (or Senior) to own and scale our live events program. You'll drive strategy and execution across trade shows, conferences, customer dinners, happy hours, and other field marketing activations, with a clear focus on driving sales pipeline and deepening customer relationships. You'll work closely with Sales, Customer Success, Partnerships, and the broader Marketing team to bring OneSignal's brand to life in the real world. What you'll do: - Develop, drive, and scale OneSignal's live events strategy end-to-end - Serve as the primary owner of all event activations, including regional trade shows, conferences, executive dinners, happy hours, workshops, and other field programs - Partner closely with Marketing, Sales, Customer Success, and Partnerships to evaluate conference sponsorships and leadership events and determine participation globally - Manage calendar and fully own 20+ events annually, identifying the best events to participate in to maximize budget and impact pipeline - Build repeatable frameworks to scale our events programs to partner and regional teams - Socialize consistent event reporting to demonstrate impact on pipeline and retention - Develop pre-event, day-of, and post-event engagement strategies that maximize attendee conversion and sales follow-up - Oversee all event logistics, including venue sourcing, vendor negotiation and management, swag and collateral production, shipping, and on-site execution. - Coordinate with the marketing team to create compelling speaking content, event collateral, messaging, and follow up assets - Identify and evaluate new event formats, conferences, and technologies to enhance customer acquisition and engagement through live experiences - Travel approximately 20% of the time to events, primarily domestic with some international Skills and experience: - 5+ years of experience in marketing, with at least 4 years focused on event or field marketing - Proven track record of planning and executing trade shows and field events end-to-end with positive ROI - Experience working with global teams and ability to adapt to different regional needs - Strong organizational skills and ability to manage many moving pieces simultaneously - Self-starter mentality, you're comfortable figuring things out in ambiguous situations - Data-driven mindset with the analytical ability to measure, communicate, and advocate for events - Ability to be resourceful, maximize budgets, and move quickly to have the best impact The New York and California base salary for this full time position is between $130,000 to $155,000. Your exact starting salary is determined by a number of factors such as your experience, skills, and qualifications. Please keep in mind this range covers both the Manager and Senior Manager levels. In addition to base salary, we also offer a competitive equity program and comprehensive and inclusive benefits.

About The Team: We are seeking a versatile Strategic Account Executive to help scale our business by working closely with Product Leaders, Marketers and Developers across the globe. The primary responsibilities will be to manage, source and close net new dollars. This includes working with our SDR team on inbound leads, cross sell opportunities within our significant install base and generating new leads through your own outreach. Join us in scaling the business in North America! In a typical month, a Strategic Account Executive at OneSignal might: - Manage net new and upsell Revenue Strategic Territory - Generate and maintain an active pipeline of sales opportunities - Ability to recognize ICP and buyer persona’s - Qualify inbound leads and generate outbound leads - Lead discovery and pricing calls, as well as high-level platform demos - Identify partner and marketing opportunities to support revenue growth - Evangelize the product to all prospective and existing clients What you'll bring: - 6+ years of software sales experience - Knowledge of regional accounts: culture, companies, currency considerations - Demonstrated success hitting & exceeding a sales quota - Solid collaboration skills - Experience with Martech, Customer Experience, Mobile SDK’s, Javascript and/or messaging a major plus - Incredible attention to detail (tracking success and opportunities; follow up with customers) - Bring a competitive, team spirit and a growth mindset - Bonus points if you speak/write fluently additional languages, and/or have experience selling messaging products. The New York and California base salary for this full time position is between $120,000 to $150,000, with an expected On Target Earnings (OTE) between $245,000 and $265,000/year. Your exact starting salary is determined by a number of factors such as your experience, skills, and qualifications. In addition to base salary, we also offer a competitive equity program and comprehensive and inclusive benefits.