Job Closed

This listing is no longer active.

Kraken Digital Asset Exchange logo
Kraken Digital Asset Exchange

We put the power in your hands to buy, sell, and trade digital currency 🌏

Client Engagement – Process Optimization Analyst

AnalystAnalystFull TimeRemoteSeniorTeam 1,001-5,000Since 2011H1B No SponsorCompany SiteLinkedIn

Location

Brazil

Posted

48 days ago

Salary

0

Seniority

Senior

Bachelor DegreeEnglish

Job Description

Client Engagement – Process Optimization Analyst

Kraken Digital Asset Exchange

• Own and manage the Zendesk admin panel. • Design and implement ticket routing logic. • Build and maintain Zendesk business rules. • Monitor Zendesk system health. • Identify and implement AI and automation opportunities within Zendesk. • Partner with CE leadership and stakeholders. • Analyze ticket data, workflow performance, and SLA compliance. • Contribute to the CE technical roadmap.

Job Requirements

  • Hands-on Zendesk admin experience.
  • Proven ability to configure triggers, automations, macros, views, SLAs, ticket forms, routing rules, and user/group management at scale.
  • Deep understanding of Zendesk ticket lifecycle, event model.
  • Experience designing multi-channel support workflows.
  • Ability to troubleshoot workflow issues.
  • Working knowledge of Zendesk Explore.
  • Experience configuring chatbot flows and conversational workflows.
  • Strong understanding of case management concepts.
  • Demonstrated process optimization experience within client engagement or customer service operations.
  • Ability to translate business requirements into technical configurations.

Benefits

  • Kraken is a mission-focused company rooted in crypto values.
  • Building the Future of Crypto.
  • Competitive salary.
  • Health insurance.
  • Flexible working hours.
  • Professional development opportunities.
  • Remote work options.

Related Categories

Related Job Pages

More Analyst Jobs

Solventum logo

Contract Negotiator

Solventum

Enabling better, smarter, safer healthcare to improve lives.

Analyst48 days ago
Full TimeRemoteTeam 10,001+H1B No Sponsor

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job Description: Job Title: Contract Negotiator and Risk Analyst 3M Health Care is now Solventum At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you. The Impact You’ll Make in this Role As a Contract Negotiator and Risk Analyst, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by: - Leading contract negotiations with customers and supplier (and their legal counsel when necessary), and independently making decisions on behalf of Solventum that impact contractual terms. - Identifying and quantifying legal risks on less complex matters and crafting options or alternatives to appropriately balance risk and business objectives. For more complex or significant matters, you will work with your supervisor or team designee to determine alternatives. - Providing advice, usually involving the explanation and discussion of difficult information directly related to risk. Information and advice are exchanged with an audience which is typically knowledgeable in the subject area. - Applying analytical skills to interpret data and trends from various reporting and information systems, then adapting different techniques and methods to develop solutions for identified issues. Your Skills and Expertise: To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications: Bachelor’s degree or higher (7) seven years of experience in contract negotiation in a private, public, government or military environment. OR Juris Degree, JD and (1) one year of contract negotiation in a private, public, government or military environment. Travel: May include up to 10% [domestic/international] Relocation Assistance: Not authorized Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status). Supporting Your Well-being Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. Onboarding Requirement: To improve the onboarding experience, you will have an opportunity to meet with your manager and other new employees as part of the Solventum new employee orientation. As a result, new employees hired for this position will be required to travel to a designated company location for on-site onboarding during their initial days of employment. Travel arrangements and related expenses will be coordinated and paid for by the company in accordance with its travel policy. Applies to new hires with a start date of October 1st 2025 or later. Applicable to US Applicants Only:The expected compensation range for this position is $107,600 - $147,950, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.solventum.com/en-us/home/our-company/careers/#Total-Rewards Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties. Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers. Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains. Please note, Solventum does not expect candidates in this position to perform work in the unincorporated areas of Los Angeles County. Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly. Solventum Global Terms of Use and Privacy Statement Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms. Please access the linked document by clicking here. Before submitting your application you will be asked to confirm your agreement with the terms.

United States
$107K - $147K / year
Medline Industries, LP logo

Senior Payroll Analyst

Medline Industries, LP

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, disability/handicap status or any other legally protected characteristic.

Analyst48 days ago
Full TimeRemoteTeam 10,001

Job Summary Reporting to the Director of Payroll, the Senior Payroll Specialist supports end to end payroll operations in close partnership with management. Under limited supervision, this role is responsible for overseeing payroll processing for Medline businesses and managing day to day payroll activities. The Senior Payroll Specialist brings a strong ability to deep dive into payroll discrepancies, drive process improvements, and conduct complex, in depth audits to ensure payroll accuracy, compliance, and operational excellence. This role requires advanced Workday expertise and the ability to collaborate with and train team members as needed to strengthen overall payroll knowledge and consistency. The Senior Payroll Specialist performs a wide range of payroll and timekeeping activities—including processing, reporting, validation, root cause analysis, and customer support—to ensure all payrolls, audits, and payments are accurate, timely, and compliant with applicable payroll laws, regulations, and internal policies. Job Description Job Responsibilities: - Lead and execute payroll processing in Workday, ensuring accuracy, compliance, and adherence to established timelines - Perform all required payroll audits during processing, ensuring completeness and accuracy of the payroll checklist - Conduct in‑depth, complex payroll audits, including retroactive pay, garnishments, benefits, tax, and multi‑state discrepancies - Proactively identify, analyze, and improve payroll processes by deep‑diving into errors, trends, and systemic issues - Determine root cause of payroll errors by collecting, validating, and analyzing data under strict deadlines; implement corrective and preventive actions - Audit and complete payroll close in UKG; reconcile hours between UKG and Workday, resolving variances timely - Serve as backup support and subject matter expert (SME) for UKG, ensuring continuity of operations - Analyze and process off‑cycle payrolls, special payments, adjustments, reversals, and corrections - Proactively ensure all payroll errors, discrepancies, and issues are resolved accurately and within established service levels - Provide high‑level support to internal and external customers regarding payroll inquiries, including complex or escalated issues - Leverage advanced Workday knowledge to support configuration understanding, reporting, audits, and troubleshooting - Partner with the Director of Payroll to assist in the development and enhancement of payroll policies, procedures, contingency plans, and process improvement initiatives, using payroll best practices and existing tools - Participate in Financial, Tax, and Benefits audits as required; prepare audit documentation and respond to auditor inquiries - Produce and analyze payroll reports, including labor distribution, accruals, tax filings, and benefit disbursements - Train, coach, and cross‑train payroll team members, sharing knowledge on Workday, UKG, audits, and payroll best practices to strengthen team capability and coverage - Serve as backup for all payroll functions; collaborate with payroll team members to ensure full cross‑coverage and business continuity - Provide regular feedback and insights to the Payroll Director, ensuring timely issue escalation and participation in problem‑resolution and continuous‑improvement efforts Minimum Job Requirements: Education - High school diploma Work Experience - At least 4 years of experience processing multi-state payroll OR high school diploma or equivalent and at least 6 years of experience processing multi-state payroll. Knowledge / Skills / Abilities - Strong working knowledge of payroll wage and hour laws, tax regulations, and payroll operations - Strong working knowledge of payroll system functionality and the ability to effectively utilize ERP applications - Advanced spreadsheet skills (VLOOKUP, pivots, functions, etc.) - Strong communication skills with the ability to accurately understand and communicate payroll wage and tax information, payroll policies and procedures, and payroll system functionality to all levels of employees - Ability to maintain a thorough understanding of the payroll cycle - Strong organizational skills with the ability to plan, organize, and prioritize tasks and schedules to meet critical deadlines in a fast-paced environment - Demonstrate high levels of technical expertise, integrity, honesty, credibility, and the courage to make difficult yet necessary decisions - Detail-oriented with excellent analytical skills; proactive with meticulous follow-up skills - Ability to define problems, analyze data, and outline valid conclusions and action steps - Ability to provide superior customer service through all types of interactions by maintaining a positive, friendly, professional, and patient attitude at all times - Self-starter who is able to work independently, ensuring all payroll deadlines are met Preferred Job Qualifications: Education - Bachelor's degree in Accounting, Human Resources, Business Administratioin or related field Certification/Licensure - Certified Payroll Professional (CPP) designation Work Experience - At least 7 years of experience in processing multi-state payroll. - Strong knowledge of California payroll processing requirements. - Experience processing Canadian payrolls. Knowledge / Skills / Abilities - Experience processing payroll for a large organization (over 10,000 employees) - Experience with Workday, UKG, ADP Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. The anticipated salary range for this position: $79,000.00 - $119,000.00 Annual The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold. Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions, paid time off, as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. For a more comprehensive list of our benefits please click here. We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here. Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Illinois
$79K - $119K / year
Nordic Healthcare Group (NHG) logo

Senior Consultant - MEDITECH Analyst - Revenue Cycle

Nordic Healthcare Group (NHG)

Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.

Analyst48 days ago
Full TimeRemoteTeam 201-500

Make a difference. Be happy. Grow your career. SENIOR CONSULTANT - STAFFING SERVICES The Senior Consultant - Staffing Services provides expert platform-specific services leveraging their technical, management, and leadership skills to ensure success and aide their client in meeting their organizational goals. Key Responsibilities Perform professional services for Nordic and its affiliates in alignment with the expectations of Nordic and each applicable client, including but not limited to: - Evaluate current-system processes and procedures; recommend and develop workflow and computer system configurations and modifications based on experience and best practice - Apply technical expertise to individual client system build to identify, test, and troubleshoot software systems - Provide project management and project leadership services in alignment with client expectations and contracted role - Provide leadership guidance and mentorship to client and Nordic teammates - Work directly with project teams, end-users, and leadership as project needs dictate - Lead and attend meetings regarding project status and on-going work-product coordination - Accurately and completely document work progress, issues, escalations, and other required information in accordance with Nordic and individual client requirements - Additional specific duties related to the project as may be required and dictated by client Skills and Experience - Bachelor’s degree or equivalent experience required - Relevant training, certification, or accreditation required - 3+ years’ MEDITECH system build experience required - 5+ years’ professional experience strongly preferred - Previous consulting experience preferred - Excellent communication skills, written and verbal - Proven ability to apply problem solving and technical skills - Must demonstrate and embody Nordic’s maxims - Possess a strong work ethic and treat others with respect, keep commitments, inspire the trust of others, work ethically and with integrity, and uphold organizational values - Strong attention to detail and ability to manage multiple priorities while meeting customer service commitments and project timelines - Demonstrated sound judgment and appropriate escalation - Highly organized, able to multi-task as well as maintain intense focus on individual tasks - Self-starter with ability to maintain schedule, meet deadlines, and monitor one’s own work product - Highly adaptable and able to acclimate quickly to new project assignments - Aptitude for mentoring and guiding others - Maintain a high degree of professionalism - Must be able to work independently, as well as within a team environment Additional Details - Work may be performed remotely or onsite in a professional office environment, healthcare, or other industry-specific facility - Travel up to 100% of the time, or as Nordic or client needs dictate - Position generally necessitates travel outside of scheduled work hours including nights or weekends; travel interruptions may occur - Work schedule will vary based on Nordic or client needs, and may include weekdays, weekends, holidays, after-hours, on-call, or long hours - Must be available for calls, emails, and consults regularly and outside of scheduled work hours to support the client and communicate with Nordic staff as necessary - Timely entry of time and expenses required in accordance with Nordic and client policy - Status reporting and project handoff documentation as required by Nordic or client - Provide equipment necessary to perform job functions in accordance with Nordic and client policy - Complete all Nordic and client required training and education in timely manner - Respond to communication from Nordic management team and other corporate team members in a timely and complete manner - May be invited to attend corporate functions as a representative of the company to meet prospective consultants, as well as solidify relationships with client and Nordic co-workers Nordic is an equal opportunity employer dedicated to a policy of non-discrimination on any protected basis including race, creed, color, age, gender, religion, national origin, disability, marital or veteran status, sexual orientation, or any other legally protected status under applicable local, state or federal law. EEO/AA Employer: M/F/Disabled and Vet. #LI-KM1 Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.

United States
Centene Corporation logo

Senior HEDIS Quality & Audit Analyst

Centene Corporation

Transforming the health of the communities we serve, one person at a time.

Analyst48 days ago
Full TimeRemoteTeam 10,001+Since 1984H1B No Sponsor

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. *Applicants for this job have the flexibility to work remote from home anywhere in the United States. Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship and future sponsorship are not available for this opportunity, including employment-based visa types H-1B, L-1, O-1, H-1B1, F-1, J-1, OPT, or CPT. Position Purpose: The Senior HEDIS Quality & Audit Analyst serves as an enterprise subject matter expert responsible for advanced HEDIS quality oversight, audit readiness, and submission support activities. This role independently interprets regulatory and audit requirements, leads complex HEDIS audit workstreams, and ensures accurate, timely, and audit-defensible documentation and submissions in alignment with NCQA and CMS expectations. Operating with a high degree of autonomy, the Senior Analyst provides expert guidance on audit risk, regulatory interpretation, and submission requirements while partnering with Health Plans, National and State Auditors, IT, Analytics, and Quality stakeholders. - Serve as a senior subject matter expert for HEDIS quality oversight, audit readiness, and submission support activities. - Independently lead complex NCQA audit workstreams, including Roadmaps, Section 5 documentation, measure-specific evidence, CAHPS and auditor communications. - Interpret and apply federal and state regulatory requirements, and applicable state regulations, to HEDIS documentation, workflows, and data use. - Provide expert guidance on reporting population applicability/management, measure selection, and submission requirements. - Identify, assess, and mitigate audit and submission risks; lead root cause analysis and development of corrective actions for high-risk or complex issues. - Support CMS submission activities, including PLD coordination, testing validation, and final submission readiness. - Develop, refine, and maintain enterprise standards, templates, controls, and documentation to ensure audit-defensible outcomes. - Act as an escalation point for complex audit findings, regulatory interpretation questions, and submission decisions. - Contribute to leadership-level reporting, audit narratives, and governance materials. - Drive continuous improvement initiatives to strengthen HEDIS audit readiness and submission accuracy. - Performs other duties as assigned. - Complies with all policies and standards. Education/Experience: Bachelor's Degree Healthcare or related field, or equivalent experience required. Master's Degree Healthcare or related field preferred. 4+ years Related experience in HEDIS, Quality Audits, or regulated healthcare environments required. Project management experience in HEDIS, regulatory, audit, or quality improvement experience, preferably in a healthcare environment preferred. LTSS experience highly preferred. Pay Range: $70,100.00 - $126,200.00 per year Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

United States
$70.1K - $126K / year