What Account Management contributes to Cardinal Health Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Account Management is responsible for cultivating and maintaining on-going customer relationships with an assigned set of customers. Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships. Responsibilities: - Act as the subject matter expert for the Reimbursement Consulting Services Program. - Manage assigned stores and follow a set schedule/calendar of calls daily/weekly and monthly. - Maintain quality customer service by following RCS Advisor policies regarding contacting pharmacies. - Respond to customer inquiries. - Provide coaching on the Outcomes Platform for stores enrolled in Cardinal Health’s Reimbursement Consulting Services - Recommend possible billing corrections that need to be made to ensure proper payment. - Assist pharmacies using reports available to ensure Patient Adherence. - Communicate current pharmacy issues to the Pharmacy owner or assigned store employee. - Maintain a relationship with store owner. - Educate stores on pharmacy industry and how it relates to Reimbursement Consulting Services - Assigned tasks or projects as needed. Qualifications - Bachelor’s degree or equivalent work experience preferred - A minimum of 2 years related pharmacy technician experience preferred - Customer Service - Product Knowledge - Problem Solving - Documentation Skills - Listening - Phone Skills - Resolving Conflict - Analyzing Information - Multi-tasking What is expected of you and others at this level - Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks - Works on projects of moderate scope and complexity - Identifies possbile solutions to a variety of technical problems and takes actions to resolve - Applies judgment within defined parameters - Receives general guidance may receive more detailed instruction on new projects - Work reviewed for sound reasoning and accuracy Anticipated salary range: $57,000-$81,600 Bonus eligible: No Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being. - Medical, dental and vision coverage - Paid time off plan - Health savings account (HSA) - 401k savings plan - Access to wages before pay day with myFlexPay - Flexible spending accounts (FSAs) - Short- and long-term disability coverage - Work-Life resources - Paid parental leave - Healthy lifestyle programs Application window anticipated to close: 6/16/2026*if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity. Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. To read and review this privacy notice click here

• Develop differentiated product positioning and messaging frameworks that resonate with target audiences and support business growth across verticals. • Define product positioning and messaging that resonate with the target audience and ensure consistency across campaigns and sales enablement tools. • Partner closely with Product, Sales, Events and Operations to align marketing initiatives with business priorities and product roadmaps. • Lead the design and execution of integrated, multi-channel marketing programs, with a focus on account-based marketing initiatives that align with sales to accelerate growth within target accounts. • Develop and implement retention marketing programs to increase customer engagement, adoption and lifetime value. • Create high-impact content, including sales enablement tools, thought leadership assets, presentations and content tailored to buyer personas and stages of the funnel. • Collaborate with Sales Enablement to deliver playbooks, competitive intelligence and customer stories that empower revenue teams. • Ensure consistent brand representation across all marketing assets, events and customer communications. • Monitor campaign performance, analyze KPIs and ROI, and provide actionable insights to improve marketing effectiveness. • Stay informed on industry trends, competitor movements and customer needs to inform product positioning and marketing strategy. • Represent the voice of the product in internal and external forums, contributing to webinars, events and customer engagements as a product subject matter expert. • Performs other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities.

• Develop differentiated product positioning and messaging frameworks that resonate with target audiences and support business growth across verticals. • Define product positioning and messaging that resonate with the target audience and ensure consistency across campaigns and sales enablement tools. • Partner closely with Product, Sales, Events and Operations to align marketing initiatives with business priorities and product roadmaps. • Lead the design and execution of integrated, multi-channel marketing programs, with a focus on account-based marketing initiatives that align with sales to accelerate growth within target accounts. • Develop and implement retention marketing programs to increase customer engagement, adoption and lifetime value. • Create high-impact content, including sales enablement tools, thought leadership assets, presentations and content tailored to buyer personas and stages of the funnel. • Collaborate with Sales Enablement to deliver playbooks, competitive intelligence and customer stories that empower revenue teams. • Ensure consistent brand representation across all marketing assets, events and customer communications. • Monitor campaign performance, analyze KPIs and ROI, and provide actionable insights to improve marketing effectiveness. • Stay informed on industry trends, competitor movements and customer needs to inform product positioning and marketing strategy. • Represent the voice of the product in internal and external forums, contributing to webinars, events and customer engagements as a product subject matter expert. • Performs other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities.

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role We are looking for a Director Product Marketing, Zscaler Private Access to join our Marketing team. This is a hybrid role based out of our global headquarters in San Jose, CA, reporting to the Sr. Director of Product Marketing for Zscaler’s core portfolio. As the strategic voice for our Zscaler Private Access flagship product, you will partner closely with Product Management and Sales to define our market presence. You will lead a team to translate complex technical product capabilities and services into compelling narratives that resonate with CISOs and technical practitioners alike, driving global adoption and market leadership. What you’ll do (Role Expectations) - Team Leadership: Manage a team of product marketers to drive market awareness and adoption of Zscaler Private Access and the broader Zscaler portfolio. - Strategic Messaging: Develop product positioning and messaging that clearly differentiates Zscaler’s ZTNA and SASE solutions in a highly competitive market. - Launch Orchestration: Collaborate cross-functionally with Product Management, Sales, Enablement, and Demand Gen teams to lead high-impact product launches. - Full-Funnel Content: Create impactful content for a variety of formats and audiences—from technical buyers to business leaders—to support awareness, demand, and enablement. - Sales Empowerment: Communicate the core value proposition of our solutions to the sales organization and develop tactical tools that accelerate the end-to-end selling process. - Market Intelligence: Monitor enterprise AI trends and data security challenges to ensure our go-to-market strategy aligns with evolving customer needs. Who You Are (Success Profile) - You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact. - You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. - You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose. - You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. - You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action. What We’re Looking for (Minimum Qualifications) - Must have 8-10 years of experience in enterprise product marketing, cybersecurity, SaaS, or Security Operations. - Minimum Bachelor’s degree in Marketing, Computer Science, cybersecurity, journalism, or related field - Must be proficient in go-to-market strategy, product messaging, and cross-functional collaboration - Deep understanding of enterprise security trends, security operations challenges, and managed security services - Demonstrated success in launching and scaling B2B SaaS, security solutions, or managed security services What Will Make You Stand Out (Preferred Qualifications) - Master’s degree or MBA; certifications in cybersecurity, AI, or cloud technologies - Direct experience in security or networking - Proven ability to craft messaging for both technical and executive-level audience #LI-DS9 #LI-Hybrid Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training. The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits. Base Pay Range $192,500—$275,000 USD At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: - Various health plans - Time off plans for vacation and sick time - Parental leave options - Retirement options - Education reimbursement - In-office perks, and more! Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.