Overview This is a remote role that may only be hired in the following location(s): NC, AZ, GA and TX. First Citizens Bank is one of the top financial services providers, recognized and awarded for our customer satisfaction, sustainable profitability, and overall stability and security. Our associates make First Citizens Bank a great place for our clients to do business. Those who grow, achieve, and succeed with First Citizens Bank are those who share our core values of integrity, service excellence and stability. We are looking for a hands-on Senior Software Engineer who provides technological solutions and integration services in following areas: Digital Sales & Service Technology, - Client Lifecycle Management, Commercial Client Onboarding . The ideal candidate should have the necessary skills and experience to provide technical guidance, estimation of effort, understanding and deciding upon the optimal technology solution to achieve the desired business needs, day-to-day application support, should be able to navigate differing levels of gray/unknowns, and have excellent communication skills with other IT management levels, individual contributors, and business stakeholders. They must be able to move at a rapid rate of execution to deliver requests and take advantage of any opportunities as they present themselves and navigate through any resource constraints. They must have both the short- and long-term strategic view when deciding on the best technical approach. They must be able to develop code and effectively oversee distributed development team members. Responsibilities This role will be responsible for Software Development aspects within the team including research, design, technology insertion, development, testing and support. - Design and develop technical solutions that meet user needs with respect to functionality, performance, scalability, and reliability. - Participate in the architecture, design, and implementation of client onboarding application functionality, including on 3rd party (Vendor Packaged and/or SaaS applications) integrations. - Innate desire to create a superlative developer experience down to the last detail. - Deep love of building elegant, maintainable, well-documented, secure code. - Abstracting and refactoring should be a passion, not a chore. - Drive technical designs to consensus and approval by partnering with the Architecture Review Team. - Design and develop enterprise solutions for specific business need that provide frameworks, interfaces and services that can be extended and reused for future requirements. - Creates and maintains application architecture and related assets. Be a go-to person for the development team on architecture discussions. The above duties and responsibilities are representative of the nature and level of work assigned. - Participate in release processes (some after-hours/weekend work may be required) Qualifications Bachelor's Degree and 4 years of experience in Software application development and maintenance OR High School Diploma or GED and 8 years of experience in Software application development and maintenance Preferred Skills: - 6+ years of experience as a Software Engineer - Technical leadership experience for medium to large sized enterprise projects - Ability to analyze and troubleshoot production issues. - Strong proficiency and hands on experience in Design and Development of distributed systems - Development experience with Java/J2EE, Restful Webservices, Node, React (TypeScript) - Experience with distributed systems and with Micro-services architecture. - Preferred experience on public API development and using API Gateway ( APiGEE, Layer 7, etc.) - Experience with design and implementation of messaging/middleware technologies (e.g., Kafka, MQ) - Strong proficiency and hands on experience in Design and Development RDBMS architecture and performance tuning systems like Oracle/MS- SQL/SQL Server and NoSQL databases - Experience with configuring and troubleshooting AWS services and least privileged permissions, as well as developing AWS infra using scripts (terraform, etc.). - Worked on Agile projects and has complete knowledge of day-to-day Agile routines - Demonstrated experience utilizing CI/CD (Continuous Integration & Delivery) techniques. - Experience with Jira, Confluence, Gitlab, Docker and Jenkins Nice to have: - Working knowledge on AWS Cloud Infrastructure, Docker, OpenShift, Kubernetes - Experience with Client and Internal facing solutions using products Fenergo (FenX) and or similar KYC/Onboarding platforms - Banking/Payments Industry knowledge with experience delivering on large modernization/transformative efforts Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

About the job At Thryv, we are a team that lives by teamwork. However, it’s not the work that drives us, it’s the respect, trust, and care for each other that defines us as a team. We’re a diverse community of trendsetters who do our best work in a fun, relaxed environment. Technology never stops evolving and neither do we. We’re always looking for the best and brightest team players to join us. About the Position Are you an ambitious outbound seller with 1–2 years of experience and a passion for software sales? Ready to accelerate your career into full cycle account management and close deals—not just source them for other sales reps who share your commission? This 6 month Software Sales Acceleration Program is designed to fast track high potential talent into our Software Account Management (SAM) organization. This is a temporary program role with full benefits and a clear outcome at the end of six months: - Top performers will advance directly into a Software Account Representative (SAR) role - Exceptional performers may be considered for Sr Software Account Representative (Sr SAR) placement - Those who do not meet performance expectations may conclude participation at the end of the program If you want a true pathway into Software Account Management, you will want to take a close look at this role. Responsibilities In this role, you’ll work in a high energy, outbound sales environment built to strengthen your SaaS selling foundation while preparing you for full cycle responsibilities. You will: - Own outbound prospecting, targeted outreach, and pipeline generation - Qualify opportunities and create momentum for SAM sales cycles - Deliver compelling messaging to SMB and mid-market prospects - Execute structured call, email, and LinkedIn cadences - Collaborate with SAM leaders and sales partners to refine conversion strategies - Strengthen your SaaS sales acumen through ongoing coaching, training, and immersion in our platform - Demonstrate performance and consistency across a structured evaluation framework You’ll get exposure to real selling, not just booking meetings—setting you up for success as you transition into the SAM family. Who We’re Looking For - Associate's degree or equivalent experience, required - 1 to 2 years of outbound sales experience, required. - 2+ years of related experience, preferred. - Confidence communicating with decision makers via phone, email, and social - Ability to manage volume, objection handling, and pipeline creation - Desire to learn full cycle sales and move into a closing role - Comfort with structured goals, metrics, and performance accountability - A growth mindset and coachability - Ability to travel less than 5% of the time. - Must be 18 years of age or older. - Must successfully complete pre-employment screening process, as required. - Must successfully complete any required training or orientation courses, as needed. What’s in It for You This role is intentionally designed as a launchpad into Software Account Management, offering: - A 6‑month accelerated program focused on outbound software selling - Competitive base pay + an uncapped performance incentive - Hands‑on exposure to our SAM teams and full sales cycle - Real opportunity to move into SAR or Sr SAR based on performance following 6-months’ performance - Skill‑building that positions you for long‑term career growth in software sales This isn’t just another outbound role—it’s a career advancement program. Program Outcomes At the end of the 6‑month program: - High performers → Software Account Representative (SAR) - Exceptional performers → Sr SAR - Non‑performers → Program completion without transition This creates a fair, performance‑based path and allows you to take ownership of your growth which doesn’t end with the Sr SAR role: SAM Family Software Account Representative “SAR” Sr Software Account Representative “Sr SAR” Software Account Executive “SAE” Sr Software Account Executive “Sr SAE” Key Software Account Executive “Key SAE” What We Offer Life requires balance. So we provide benefits around health and wellness, continued education, and work/life balance to help you live your best life when you’re working…and when you’re not. - Medical, dental, and vision plans, plus a wellness program with added incentives - 401(k) savings plan with company match and employee stock purchase plan - Continuing education benefits with tuition assistance programs - Paid time off including holidays, vacation, sick, personal, and year-end close Who We Are At Thryv, we’re a team fiercely devoted to the success of local businesses. We’ve been around for over 100 years, always with one goal in mind — helping small businesses compete, win and succeed. We provide the technology, software and local business automation tools small business owners need to better manage their time, communicate with clients, and get paid, so they can take control of their business and be more successful. We support businesses across the U.S., and we have team members all around the country (even internationally). In fact, we’re a work-from-anywhere company, because that’s how we get work done. Culture is vital at Thryv because it shapes our identity and, therefore, our measurements for growth. We have an identified set of values that hold all of us accountable paving the way for our company success and our legacy. All of this helps us deliver results for our clients and creates success for our employees. At Thryv, making a positive impact within our team and in our local community is the reason we get out of bed every morning. Thryv Core Values: - Client Devoted – Be humble with a servant mentality. Understand the uniqueness of each interaction while being flexible, knowledgeable, and genuine. - Under Promise, Over Deliver – Deliver expectations and exceed them, have accountability, listen and understand the ask. - Act Like You Own the Place – Taking ownership and accountability in your day-to-day decisions empowers you to act like you own the place. - Invest in our People – Hire people that are aligned with Thryv’s core values. Provide learning opportunities to enable all of us to adapt, belong, and create a lifelong career. - DONE3 – Define what you say (Done), Do what you say (Done), Follow up and ensure completion (Done). - Making $$ is a Byproduct of Helping People – Always be devoted to people, act with integrity. - Think Long Term, Act with Passion & Integrity – Focus on making every interaction exceptional. Bring enthusiasm and devotion to every act. This includes doing the right thing, even when no one is looking. Think five years out or think for the long play. Find out more at corporate.thryv.com/careers/ Belonging at Thryv We believe in a work environment where all individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to the organization’s success. We want our employees to feel a part of something big and we encourage the sharing of ideas and collaboration across the organization. We strive to ensure our work environment reflects diversity, fairness and meritocracy. We believe all employees should have the opportunity to perform effectively in their position. We value every employee and the authenticity they bring to their role and to the organization. As a result, our employee policies and internal practices focus on ability and merit as the standards for success. Requisition Detail and Process This information indicates the general nature and level of work performed by employees in this job. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. The final job level offered may vary based on the applicant’s competencies and qualifications such as experience and education, and other job-related reasons. Our Commitment to Equal Opportunity Thryv is proud to provide equal employment opportunities to all employees and applicants, without regard to gender, color, race, religion, sexual orientation, national origin, citizenship, age, disability, veteran status, pregnancy, genetic information, or any characteristic protected by law. Thryv is committed to provide equal employment opportunities throughout the employment relationship including recruitment, hiring, discharge, compensation, benefits, discipline, development, and advancement or other aspects of employment. #LI-DNI

About the job At Thryv, we are a team that lives by teamwork. However, it’s not the work that drives us, it’s the respect, trust, and care for each other that defines us as a team. We’re a diverse community of trendsetters who do our best work in a fun, relaxed environment. Technology never stops evolving and neither do we. We’re always looking for the best and brightest team players to join us. About the Position Are you an ambitious outbound seller with 1–2 years of experience and a passion for software sales? Ready to accelerate your career into full cycle account management and close deals—not just source them for other sales reps who share your commission? This 6 month Software Sales Acceleration Program is designed to fast track high potential talent into our Software Account Management (SAM) organization. This is a temporary program role with full benefits and a clear outcome at the end of six months: - Top performers will advance directly into a Software Account Representative (SAR) role - Exceptional performers may be considered for Sr Software Account Representative (Sr SAR) placement - Those who do not meet performance expectations may conclude participation at the end of the program If you want a true pathway into Software Account Management, you will want to take a close look at this role. Responsibilities In this role, you’ll work in a high energy, outbound sales environment built to strengthen your SaaS selling foundation while preparing you for full cycle responsibilities. You will: - Own outbound prospecting, targeted outreach, and pipeline generation - Qualify opportunities and create momentum for SAM sales cycles - Deliver compelling messaging to SMB and mid-market prospects - Execute structured call, email, and LinkedIn cadences - Collaborate with SAM leaders and sales partners to refine conversion strategies - Strengthen your SaaS sales acumen through ongoing coaching, training, and immersion in our platform - Demonstrate performance and consistency across a structured evaluation framework You’ll get exposure to real selling, not just booking meetings—setting you up for success as you transition into the SAM family. Who We’re Looking For - Associate's degree or equivalent experience, required - 1 to 2 years of outbound sales experience, required. - 2+ years of related experience, preferred. - Confidence communicating with decision makers via phone, email, and social - Ability to manage volume, objection handling, and pipeline creation - Desire to learn full cycle sales and move into a closing role - Comfort with structured goals, metrics, and performance accountability - A growth mindset and coachability - Ability to travel less than 5% of the time. - Must be 18 years of age or older. - Must successfully complete pre-employment screening process, as required. - Must successfully complete any required training or orientation courses, as needed. What’s in It for You This role is intentionally designed as a launchpad into Software Account Management, offering: - A 6‑month accelerated program focused on outbound software selling - Competitive base pay + an uncapped performance incentive - Hands‑on exposure to our SAM teams and full sales cycle - Real opportunity to move into SAR or Sr SAR based on performance following 6-months’ performance - Skill‑building that positions you for long‑term career growth in software sales This isn’t just another outbound role—it’s a career advancement program. Program Outcomes At the end of the 6‑month program: - High performers → Software Account Representative (SAR) - Exceptional performers → Sr SAR - Non‑performers → Program completion without transition This creates a fair, performance‑based path and allows you to take ownership of your growth which doesn’t end with the Sr SAR role: SAM Family Software Account Representative “SAR” Sr Software Account Representative “Sr SAR” Software Account Executive “SAE” Sr Software Account Executive “Sr SAE” Key Software Account Executive “Key SAE” What We Offer Life requires balance. So we provide benefits around health and wellness, continued education, and work/life balance to help you live your best life when you’re working…and when you’re not. - Medical, dental, and vision plans, plus a wellness program with added incentives - 401(k) savings plan with company match and employee stock purchase plan - Continuing education benefits with tuition assistance programs - Paid time off including holidays, vacation, sick, personal, and year-end close Who We Are At Thryv, we’re a team fiercely devoted to the success of local businesses. We’ve been around for over 100 years, always with one goal in mind — helping small businesses compete, win and succeed. We provide the technology, software and local business automation tools small business owners need to better manage their time, communicate with clients, and get paid, so they can take control of their business and be more successful. We support businesses across the U.S., and we have team members all around the country (even internationally). In fact, we’re a work-from-anywhere company, because that’s how we get work done. Culture is vital at Thryv because it shapes our identity and, therefore, our measurements for growth. We have an identified set of values that hold all of us accountable paving the way for our company success and our legacy. All of this helps us deliver results for our clients and creates success for our employees. At Thryv, making a positive impact within our team and in our local community is the reason we get out of bed every morning. Thryv Core Values: - Client Devoted – Be humble with a servant mentality. Understand the uniqueness of each interaction while being flexible, knowledgeable, and genuine. - Under Promise, Over Deliver – Deliver expectations and exceed them, have accountability, listen and understand the ask. - Act Like You Own the Place – Taking ownership and accountability in your day-to-day decisions empowers you to act like you own the place. - Invest in our People – Hire people that are aligned with Thryv’s core values. Provide learning opportunities to enable all of us to adapt, belong, and create a lifelong career. - DONE3 – Define what you say (Done), Do what you say (Done), Follow up and ensure completion (Done). - Making $$ is a Byproduct of Helping People – Always be devoted to people, act with integrity. - Think Long Term, Act with Passion & Integrity – Focus on making every interaction exceptional. Bring enthusiasm and devotion to every act. This includes doing the right thing, even when no one is looking. Think five years out or think for the long play. Find out more at corporate.thryv.com/careers/ Belonging at Thryv We believe in a work environment where all individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to the organization’s success. We want our employees to feel a part of something big and we encourage the sharing of ideas and collaboration across the organization. We strive to ensure our work environment reflects diversity, fairness and meritocracy. We believe all employees should have the opportunity to perform effectively in their position. We value every employee and the authenticity they bring to their role and to the organization. As a result, our employee policies and internal practices focus on ability and merit as the standards for success. Requisition Detail and Process This information indicates the general nature and level of work performed by employees in this job. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. The final job level offered may vary based on the applicant’s competencies and qualifications such as experience and education, and other job-related reasons. Our Commitment to Equal Opportunity Thryv is proud to provide equal employment opportunities to all employees and applicants, without regard to gender, color, race, religion, sexual orientation, national origin, citizenship, age, disability, veteran status, pregnancy, genetic information, or any characteristic protected by law. Thryv is committed to provide equal employment opportunities throughout the employment relationship including recruitment, hiring, discharge, compensation, benefits, discipline, development, and advancement or other aspects of employment. #LI-DNI

About the job At Thryv, we are a team that lives by teamwork. However, it’s not the work that drives us, it’s the respect, trust, and care for each other that defines us as a team. We’re a diverse community of trendsetters who do our best work in a fun, relaxed environment. Technology never stops evolving and neither do we. We’re always looking for the best and brightest team players to join us. About the Position Are you an ambitious outbound seller with 1–2 years of experience and a passion for software sales? Ready to accelerate your career into full cycle account management and close deals—not just source them for other sales reps who share your commission? This 6 month Software Sales Acceleration Program is designed to fast track high potential talent into our Software Account Management (SAM) organization. This is a temporary program role with full benefits and a clear outcome at the end of six months: - Top performers will advance directly into a Software Account Representative (SAR) role - Exceptional performers may be considered for Sr Software Account Representative (Sr SAR) placement - Those who do not meet performance expectations may conclude participation at the end of the program If you want a true pathway into Software Account Management, you will want to take a close look at this role. Responsibilities In this role, you’ll work in a high energy, outbound sales environment built to strengthen your SaaS selling foundation while preparing you for full cycle responsibilities. You will: - Own outbound prospecting, targeted outreach, and pipeline generation - Qualify opportunities and create momentum for SAM sales cycles - Deliver compelling messaging to SMB and mid-market prospects - Execute structured call, email, and LinkedIn cadences - Collaborate with SAM leaders and sales partners to refine conversion strategies - Strengthen your SaaS sales acumen through ongoing coaching, training, and immersion in our platform - Demonstrate performance and consistency across a structured evaluation framework You’ll get exposure to real selling, not just booking meetings—setting you up for success as you transition into the SAM family. Who We’re Looking For - Associate's degree or equivalent experience, required - 1 to 2 years of outbound sales experience, required. - 2+ years of related experience, preferred. - Confidence communicating with decision makers via phone, email, and social - Ability to manage volume, objection handling, and pipeline creation - Desire to learn full cycle sales and move into a closing role - Comfort with structured goals, metrics, and performance accountability - A growth mindset and coachability - Ability to travel less than 5% of the time. - Must be 18 years of age or older. - Must successfully complete pre-employment screening process, as required. - Must successfully complete any required training or orientation courses, as needed. What’s in It for You This role is intentionally designed as a launchpad into Software Account Management, offering: - A 6‑month accelerated program focused on outbound software selling - Competitive base pay + an uncapped performance incentive - Hands‑on exposure to our SAM teams and full sales cycle - Real opportunity to move into SAR or Sr SAR based on performance following 6-months’ performance - Skill‑building that positions you for long‑term career growth in software sales This isn’t just another outbound role—it’s a career advancement program. Program Outcomes At the end of the 6‑month program: - High performers → Software Account Representative (SAR) - Exceptional performers → Sr SAR - Non‑performers → Program completion without transition This creates a fair, performance‑based path and allows you to take ownership of your growth which doesn’t end with the Sr SAR role: SAM Family Software Account Representative “SAR” Sr Software Account Representative “Sr SAR” Software Account Executive “SAE” Sr Software Account Executive “Sr SAE” Key Software Account Executive “Key SAE” What We Offer Life requires balance. So we provide benefits around health and wellness, continued education, and work/life balance to help you live your best life when you’re working…and when you’re not. - Medical, dental, and vision plans, plus a wellness program with added incentives - 401(k) savings plan with company match and employee stock purchase plan - Continuing education benefits with tuition assistance programs - Paid time off including holidays, vacation, sick, personal, and year-end close Who We Are At Thryv, we’re a team fiercely devoted to the success of local businesses. We’ve been around for over 100 years, always with one goal in mind — helping small businesses compete, win and succeed. We provide the technology, software and local business automation tools small business owners need to better manage their time, communicate with clients, and get paid, so they can take control of their business and be more successful. We support businesses across the U.S., and we have team members all around the country (even internationally). In fact, we’re a work-from-anywhere company, because that’s how we get work done. Culture is vital at Thryv because it shapes our identity and, therefore, our measurements for growth. We have an identified set of values that hold all of us accountable paving the way for our company success and our legacy. All of this helps us deliver results for our clients and creates success for our employees. At Thryv, making a positive impact within our team and in our local community is the reason we get out of bed every morning. Thryv Core Values: - Client Devoted – Be humble with a servant mentality. Understand the uniqueness of each interaction while being flexible, knowledgeable, and genuine. - Under Promise, Over Deliver – Deliver expectations and exceed them, have accountability, listen and understand the ask. - Act Like You Own the Place – Taking ownership and accountability in your day-to-day decisions empowers you to act like you own the place. - Invest in our People – Hire people that are aligned with Thryv’s core values. Provide learning opportunities to enable all of us to adapt, belong, and create a lifelong career. - DONE3 – Define what you say (Done), Do what you say (Done), Follow up and ensure completion (Done). - Making $$ is a Byproduct of Helping People – Always be devoted to people, act with integrity. - Think Long Term, Act with Passion & Integrity – Focus on making every interaction exceptional. Bring enthusiasm and devotion to every act. This includes doing the right thing, even when no one is looking. Think five years out or think for the long play. Find out more at corporate.thryv.com/careers/ Belonging at Thryv We believe in a work environment where all individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to the organization’s success. We want our employees to feel a part of something big and we encourage the sharing of ideas and collaboration across the organization. We strive to ensure our work environment reflects diversity, fairness and meritocracy. We believe all employees should have the opportunity to perform effectively in their position. We value every employee and the authenticity they bring to their role and to the organization. As a result, our employee policies and internal practices focus on ability and merit as the standards for success. Requisition Detail and Process This information indicates the general nature and level of work performed by employees in this job. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. The final job level offered may vary based on the applicant’s competencies and qualifications such as experience and education, and other job-related reasons. Our Commitment to Equal Opportunity Thryv is proud to provide equal employment opportunities to all employees and applicants, without regard to gender, color, race, religion, sexual orientation, national origin, citizenship, age, disability, veteran status, pregnancy, genetic information, or any characteristic protected by law. Thryv is committed to provide equal employment opportunities throughout the employment relationship including recruitment, hiring, discharge, compensation, benefits, discipline, development, and advancement or other aspects of employment. #LI-DNI