Provide exceptional customer support through various communication channels, maintain quality ratings by adhering to procedures, and perform administrative tasks to assist the team while meeting evolving department goals and metrics.

• Respond to inbound client requests promptly and professionally, setting clear expectations on timeline and next steps. • Identify what is actually needed — ask smart questions, get to the root of the issue, and translate that into clear direction for the internal team. • Coordinate work across the ticketing system, project management tools, and internal Slack, keeping everything organized and moving. • Communicate project status in both directions — updates from the team to the client, and context from the client to the team. • Create and get approval on quotes for work that falls outside standard maintenance scope. • Flag opportunities where a client may benefit from additional services or an expanded engagement. • Manage multiple concurrent tasks across different clients without losing track of priorities.

With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Purpose: The Merchandising Support Associate (MSA) Supervisor is a self-motivated leader who drives operational excellence, builds strong relationships with all levels of the organization, and motivates others to work as a team. The Supervisor leads hourly associates supporting daily merchandising execution across merchant, supplier, store, and cross‑functional partners, as well as special projects. This role ensures timely issue resolution and oversees tactical category management by analyzing data, reviewing exceptions, and evaluating performance trends to drive decisions and identify improvements that support a positive customer experience. The supervisor is responsible for delivering KPIs including CSAT and resolution cycle time, while meeting or exceeding the needs of the business and maximizing customer satisfaction. The MSA supervisor builds and sustains a positive, productive, and winning culture by consistently modeling and promoting The Home Depot values. The MSA Supervisor is responsible for hiring, training, developing, managing, and coaching MSA associates to perform at optimum levels and exceed quality, productivity, and financial targets. The role requires knowledge of merchandising practices and procedures, along with analytical, problem solving, and professional communication skills to effectively translate insights to internal and external stakeholders. The MSA Supervisor provides Urgent Maintenance Request support and backfill coverage for Merchandising Operations, ensuring continuity during absences, peak periods, and transitions. Key Responsibilities: - 50% Leads a team of associates in executing strategies, objectives, and area specific goals to ensure internal and external customer needs are met. - 25% Develop, hire, train, manage, and coach team members in completing daily tasks and meeting area and business unit goals and objectives. Coach team members on career path development. - 25% Identify and address developmental, training, and performance opportunities to improve associate and departmental effectiveness and performance. Direct Manager/Direct Reports: - This position reports to Manager Merchandise Mgmt. Systems Travel Requirements: - Typically requires overnight travel less than 10% of the time. Physical Requirements: - Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Working Conditions: - Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: - Must be eighteen years of age or older. - Must be legally permitted to work in the United States. Preferred Qualifications: - Previous Supervisor/Management experience - 4-year degree or knowledge/experience in the home improvement industry - Strong team development skills - Conflict Resolution - Proven ability to partner cross‑functionally Minimum Education: - The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education: - No additional education Minimum Years of Work Experience: - 2 Preferred Years of Work Experience: - No additional years of experience Minimum Leadership Experience: - None Preferred Leadership Experience: - None Certifications: - None Competencies: - Excellent leadership skills. - Excellent communication skills, both written and oral. - Able to use Microsoft Office products. - Proven experience managing multiple tasks simultaneously. - Problem solving ability. - Effective manager, effective time management, effective resource and workload management. - Customer service and problem resolution skills.

We anticipate the application window for this opening will close on - 24 Apr 2026 At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life Join Medtronic as an Affera Mapping Specialist and be at the forefront of transforming lives through advanced medical technology! In this dynamic role, you’ll work alongside a collaborative team of clinicians, engineers, physicians, and innovators to execute mapping solutions for cardiac and other electrophysiological systems. By blending technical expertise with a passion for improving patient outcomes, you'll have the opportunity to impact global healthcare directly. If you're driven by precision, problem-solving, and the chance to make a tangible difference in people’s lives, this is your opportunity to grow your career while shaping the future of medical innovation at Medtronic. We are seeking a committed professional to join our team, required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role, which also involves 25% amount of travel outside the territory, presenting opportunities for broader engagement. OPTIONAL: This position posting is location flexible and can be based in any of the following locations (ENTER STATES) To find all CAS Mapping roles available please use #casmap in the key word search at Medtronic Careers . Various levels available based on qualifications and experience  Responsibilities may include the following and other duties may be assigned. - Provide clinical and technical support and training to physicians and staff on the EP mapping and navigation system and all CAS products. - Educate and train physicians, hospital personnel and office staff on technical matters relating to CAS products and related procedures. - Promote the safe and effective use of Medtronic CAS products and related procedures. - Understand and support national, regional and territory sales objectives to achieve or exceed sales goals within all CAS products.  - Develop and cultivate customer relationships resulting in incremental business. - Work in partnership with Account Manager, Regional Manager and Area Directors to identify potential sales opportunities. - Collaborate and strategize with local sales team to conduct customer training for mapping and other CA Solutions products. - Collaborate and communicate with the sales and clinical teams in the region. - Serves as an effective Medtronic CAS representative to physicians and support staff regarding Medtronic CAS products, service and support. - Serve as a regional champion to share your experience and influence others to be proficient in the mapping technology.  ​ The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.  We seek out and hire a diverse workforce at every level: We need fresh ideas and inclusive insights to continue to be an innovative industry leader —that’s why we make it a point to seek out, attract and develop employees who are patient-centric, passionate, and who represent the same wide variety of life experiences as our patients. To learn more about Inclusion & Diversity at Medtronic Click Here Required Qualifications To be considered for this role, please ensure these minimum requirements are evident on your resume. - High school diploma PLUS a minimum of 4 years of related work experience in cardiac mapping and navigation. OR - Associate degree PLUS a minimum of 2 years of related work experience in cardiac mapping and navigation. OR - Bachelors Degree   Preferred Qualifications - B.A./B.S. Degree in nursing, cardiovascular, life sciences, or technical discipline with minimum of four years work experience in cardiac field, hospital/clinic or sales.   - Graduation from Cardiac Prep program such as ATI and PrepMD - Proven track record with technical training assignments.   - Experience in the cardiac catheter ablation field, EP lab, hospital/clinic, or EP medical sales providing technical/clinical support. - Must have a valid driver's license and active vehicle insurance policy.  In addition, your driving record will be reviewed and will be considered as part of your application  Additional Job Requirements - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  - Environmental exposure to infectious disease and radiation  - Clinical Specialists are required to be within their assigned territory each day to be available as unscheduled needs arise  - Clinical Specialists will on occasion be required to travel outside of their assigned territory and possibility overnight  - Ability to freely move throughout the facility, use a phone, keyboard and mouse, visually able to interact with personal computers   - Must be able to stand/sit/walk for 8 hours a day - Must be able to drive approximately 25-50% of the time within assigned territory and may require overnight travel. Must have a valid driver's license and active vehicle insurance policy.  In addition, your driving record will be reviewed and will be considered as part of your application. CARDIOVASCULAR PORTFOLIO:   Cardiac Ablation Solutions offers cardiac mapping and ablation solutions to treat patients with abnormal heart rhythms. Our vision is to help patients worldwide by advancing innovation for the diagnosis and ablation of cardiac arrhythmias, enabling clinicians to perform procedures with superior outcomes.  For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.  The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. U.S. Work Authorization & Sponsorship At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment. Join us in our mission to alleviate pain, restore health, and extend life—where your unique background and perspective are valued. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Salary ranges for U.S (excl. PR) locations (USD):$70,000.00- $85,000.00 The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others). In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals. The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program). The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums). Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico. Further details are available at the link below: Medtronic benefits and compensation plans About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here. It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.