• Create clear, in-depth how-to guides and feature documentation that help users understand and use product features, leveraging real-world scenarios, customer use cases, and product workflows. • Conduct hands-on testing, experimentation, and independent research to gain deep, first-hand product knowledge. • Identify and document edge cases, limitations, and feature updates to ensure technical accuracy and completeness. • Collaborate closely with product managers, developers, engineers, QA, and UX to gather and validate technical information, clarify complex functionality, and stay aligned with evolving product roadmaps. • Author technical blogs, release notes, and long-form content that explain product innovations and industry trends, supporting Spectro Cloud’s developer engagement. • Champion user-first documentation practices by advocating for accessible, inclusive, and task-oriented content. • Define and maintain content standards, templates, and voice/tone guidelines to ensure consistency across documentation. • Mentor and support junior or mid-level technical writers, providing feedback on their work, sharing best practices, and helping them develop their technical and editorial skills, fostering a culture of collaboration and continuous learning. • Refactor and enhance documentation information architecture to improve content organization, navigation, and discoverability across the Docs site. • Take ownership of high-impact documentation projects end-to-end, including planning, coordination, writing, and review.

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As the Director of Technical Writing, you will help redefine how technical documentation is created, delivered, and experienced across GitLab. This role reports to the Chief Design Officer and leads a team through a period of meaningful change, with a strong focus on AI, process redesign, and tighter partnership with Engineering, Product Management, and UX. You will challenge long-standing assumptions, help engineering teams take greater ownership of source documentation, and explore how documentation can become more useful inside the product experience, including through GitLab Duo. In your first year, you will assess the current team structure, strengthen skills and capabilities for the next phase of the function, improve collaboration across partner groups, and raise satisfaction with the docs site. This is a strong fit for a leader who can bring creative, practical thinking to a mature function and turn documentation into a more integrated, actionable part of the GitLab platform. What you’ll do - Lead the Technical Writing organization through process evaluation and redesign, with a focus on making documentation creation more efficient and better connected to product development. - Drive the team’s AI readiness by identifying where AI can improve workflows, reduce unnecessary handoffs, and support better documentation outcomes. - Partner with Engineering to shift documentation earlier in the development process and establish shared ownership of first-draft technical content. - Collaborate with Product Management and UX to identify ways technical documentation can surface more directly in the product experience. - Shape the team structure and operating model so it supports current priorities, healthy management scope, and future capability needs. - Develop the team’s skills and expectations for a new phase of technical writing at GitLab, including adaptability, experimentation, and cross-functional collaboration. - Improve the end-user experience of the docs site by guiding priorities that make content more useful, accessible, and actionable. - Own strategic decisions for the function and bring forward multiple practical options when solving complex documentation and workflow challenges while honoring GitLab values. What you’ll bring - Experience leading technical writing or documentation teams through organizational, process, or operating model change. - Fluency with AI in both strategic and practical contexts, including using AI to improve workflows and evaluating where human judgment remains essential. - Ability to build strong partnerships with Engineering, Product Management, UX, and other functions that influence product and content quality. - Judgment to balance innovation with practicality, including a thoughtful approach to automation that improves work without treating people as replaceable. - Creative problem-solving skills and comfort proposing several workable paths forward when facing ambiguity or long-standing constraints. - Experience developing leaders and teams, including assessing capabilities, setting direction, and supporting change across an established organization. - Strength in asynchronous collaboration and communication across distributed teams, with the ability to create clarity and momentum across time zones. - Technical credibility in documentation, developer workflows, docs-as-code environments, and we also welcome candidates with transferable leadership experience from adjacent disciplines. - Content strategy expertise to shape documentation priorities, information architecture, and how technical content connects to product goals and user needs. About the team The Technical Writing team helps GitLab users understand, adopt, and get value from the platform through clear, useful documentation. The team works closely with Engineering, Product Management, and UX to support product changes and improve the overall documentation experience, and it is entering a phase focused on AI readiness, process redesign, and stronger integration with the product itself. This is a distributed team that collaborates asynchronously across regions, with current working patterns shaped by time zone overlap needs and close partnership with other product development functions. The team includes experienced contributors and managers, and this role will help guide how the function evolves from here. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $158,600—$297,400 USD How GitLab Supports Full-Time Employees - Benefits to support your health, finances, and well-being - Flexible Paid Time Off - Team Member Resource Groups - Equity Compensation & Employee Stock Purchase Plan - Growth and Development Fund - Parental leave - Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Location: Remote: California. Location Status: Work will be primarily performed remotely from home office 5 days per week. Employee may be required to utilize personal phone and internet services to perform telecommuting with reimbursement according to Race's telecommuting policy. Occasional travel to and work from other Race offices or off-site locations may be required. 100% Company-Paid Medical and Dental Benefits Free Fiber Internet Service Comp: $20-$23 USD per hour Who We Are: We're more than a fiber internet provider, we're your neighbors, committed to connecting California communities since 1994. At Race, relationships matter as much as speed. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference. When you join Race, you're not just accepting a job, you're becoming part of a team that values integrity, celebrates wins together and believes that meaningful work happens when great people connect with great purpose. Position Impact: Technical Support Representative 1 is an entry-level role responsible for providing prompt, professional, and efficient technical support to our customers. This position serves as the first point of contact for troubleshooting issues related to internet and phone services, ensuring a positive customer experience while resolving technical concerns.

Location: Remote: California. Location Status: Work will be primarily performed remotely from home office 5 days per week. Employee may be required to utilize personal phone and internet services to perform telecommuting with reimbursement according to Race's telecommuting policy. Occasional travel to and work from other Race offices or off-site locations may be required. 100% Company-Paid Medical and Dental Benefits Free Fiber Internet Service Comp: $20-$23 USD per hour Who We Are: We're more than a fiber internet provider, we're your neighbors, committed to connecting California communities since 1994. At Race, relationships matter as much as speed. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference. When you join Race, you're not just accepting a job, you're becoming part of a team that values integrity, celebrates wins together and believes that meaningful work happens when great people connect with great purpose. Position Impact: Technical Support Representative 1 is an entry-level role responsible for providing prompt, professional, and efficient technical support to our customers. This position serves as the first point of contact for troubleshooting issues related to internet and phone services, ensuring a positive customer experience while resolving technical concerns.