Description Position summary The Implementation Project Manager II is responsible for taking new clients from signed contracts to full implementation and hand-off to the Customer Support organization. This includes ensuring that all aspects of the communication, planning, and implementation of services sold to a CallTower customer are well-managed. The Implementation Project Manager II will be self-motivated and highly organized. Position Responsibilities: Responsible for requirements gathering & defining project scope and objectives Provide Implementation Services 8-5 BST (British Summer Time Zone) Manages all phases of client onboarding & develops detailed work plans, project plans, schedules, project estimates, status reports, and processes to ensure user satisfaction, project continuity and the timely delivery of services Conducts regular project meetings and is responsible for project tracking and analysis Sets deadlines, assigns responsibilities, and monitors and summarizes progress of project Responsible for design of telephone, voicemail, call flows, and email systems as well as provisioning client services within the internal CallTower Provisioning System Responsible for managing equipment procurement and provisioning Responsible for coordinating the ordering and delivering of Telco circuits and DIDs Responsible for the project’s commitment to quality Maintain a mindset of continuous improvement, in terms of efficiency of processes & customer satisfaction and optimization Must be courteous and polite in written and oral communication, and be able to get ideas across in a non-confrontational manner in one-to-one situations, small groups, and before large audiences Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected Any other duties as assigned by management Essential Skills and Experience: Bachelor’s degree or 6+ years relevant experience required. Fields of Information Systems or related field desired, graduate degree or certificates a plus PMP Certification a plus 4+ years of project management experience and/or 4+ years of project implementation experience in a technology area (preference given to VoIP, networking, or telecom) Demonstrate excellent project management, consulting, and problem-solving skills Strong in oral and written communications to exchange information, explain procedures, techniques, and answer questions in a clear logical manner Able to manage clients to tight implementation schedules, proactively set and maintain expectations, and maintaining good client relationships (mostly remotely vs. onsite) Able to track and manage multiple concurrent implementation projects and related tasks at different project phases and for different clients, and coordinate the tasks across multiple internal teams and clients Able to effectively utilize implementation support staff Demonstrate strong technical aptitude and ability to learn technologies and their applications quickly Able to accommodate a flexible work schedule that frequently includes some evening and weekend hours (~20% on average) Able to travel (less than 20%), sometimes on short notice

Description Position summary The Implementation Project Manager II is responsible for taking new clients from signed contracts to full implementation and hand-off to the Customer Support organization. This includes ensuring that all aspects of the communication, planning, and implementation of services sold to a CallTower customer are well-managed. The Implementation Project Manager II will be self-motivated and highly organized. Position Responsibilities: Responsible for requirements gathering & defining project scope and objectives Provide Implementation Services 8-5 BST (British Summer Time Zone) Manages all phases of client onboarding & develops detailed work plans, project plans, schedules, project estimates, status reports, and processes to ensure user satisfaction, project continuity and the timely delivery of services Conducts regular project meetings and is responsible for project tracking and analysis Sets deadlines, assigns responsibilities, and monitors and summarizes progress of project Responsible for design of telephone, voicemail, call flows, and email systems as well as provisioning client services within the internal CallTower Provisioning System Responsible for managing equipment procurement and provisioning Responsible for coordinating the ordering and delivering of Telco circuits and DIDs Responsible for the project’s commitment to quality Maintain a mindset of continuous improvement, in terms of efficiency of processes & customer satisfaction and optimization Must be courteous and polite in written and oral communication, and be able to get ideas across in a non-confrontational manner in one-to-one situations, small groups, and before large audiences Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected Any other duties as assigned by management Essential Skills and Experience: Bachelor’s degree or 6+ years relevant experience required. Fields of Information Systems or related field desired, graduate degree or certificates a plus PMP Certification a plus 4+ years of project management experience and/or 4+ years of project implementation experience in a technology area (preference given to VoIP, networking, or telecom) Demonstrate excellent project management, consulting, and problem-solving skills Strong in oral and written communications to exchange information, explain procedures, techniques, and answer questions in a clear logical manner Able to manage clients to tight implementation schedules, proactively set and maintain expectations, and maintaining good client relationships (mostly remotely vs. onsite) Able to track and manage multiple concurrent implementation projects and related tasks at different project phases and for different clients, and coordinate the tasks across multiple internal teams and clients Able to effectively utilize implementation support staff Demonstrate strong technical aptitude and ability to learn technologies and their applications quickly Able to accommodate a flexible work schedule that frequently includes some evening and weekend hours (~20% on average) Able to travel (less than 20%), sometimes on short notice

• Responsible for requirements gathering & defining project scope and objectives. • Provide Implementation Services 8-5 BST (British Summer Time Zone). • Manages all phases of client onboarding & develops detailed work plans, project plans, schedules, project estimates, status reports, and processes to ensure user satisfaction, project continuity and the timely delivery of services. • Conducts regular project meetings and is responsible for project tracking and analysis. • Sets deadlines, assigns responsibilities, and monitors and summarizes progress of project. • Responsible for design of telephone, voicemail, call flows, and email systems as well as provisioning client services. • Responsible for managing equipment procurement and provisioning. • Responsible for coordinating the ordering and delivering of Telco circuits and DIDs. • Responsible for the project’s commitment to quality. • Maintain a mindset of continuous improvement, in terms of efficiency of processes & customer satisfaction and optimization. • Must be courteous and polite in written and oral communication, and be able to get ideas across in a non-confrontational manner in one-to-one situations, small groups, and before large audiences. • Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected. Any other duties as assigned by management.

About MMS MMS is an innovative, data-focused CRO that supports the pharmaceutical, biotech, and medical device industries with a proven, scientific approach to complex trial data and regulatory submission challenges. With a global footprint across four continents, MMS maintains a 97 percent customer satisfaction rating. Our mission is to deliver high-quality service and technology solutions – rooted in strong science and decades of regulatory experience – that will assist our clients in developing and marketing life-changing therapies to positively improve lives worldwide. MMS recognizes that a talented staff is what drives our business forward. Identifying and attracting top talent and continual training to strengthen core skills are essential to its core mission. At MMS, enthusiasm, collaboration, and teamwork are fostered, knowing that a global and diverse talent pool makes the company stronger. For more information, visit www.mmsholdings.com or follow MMS on LinkedIn. We are looking for a full-time employee, remotely based within SA. Key Responsibilities (FSP) - Provide day‑to‑day project management oversight for FSP engagements, coordinating multiple deliverables and timelines for MMS service offerings - Own project planning, timelines, resourcing forecasts and risk management (where appropriate for each account), escalating issues and driving mitigation in discussion with the Project Leads - Act as the primary contact for client stakeholders, preparing for and leading status & governance meeting, and producing clear, metrics‑driven reporting - Support resourcing and capacity management across FSP teams, including utilisation tracking, onboarding, transitions and forecast vs. actual effort monitoring - Ensure delivery adheres to MMS SOPs, quality standards, and contractual frameworks (MSA/SOW), providing consistent documentation - Drive continuous improvement through process optimisation, standardised reporting, and sharing best practices across FSP accounts Responsibilities: - Understands various cost models and develops budgets for moderate complexity projects. - Ensures financial KPIs are achieved on assigned projects; invoices on-time and ensures alignment with the contracted payment schedule; updates revenue projections on assigned projects. Controls project scope via defined PM methodology and processes for change management. - Develops moderate complexity project timelines independently. - Performs advanced functions in MSP. Understands task constraints and conveys critical path milestones to the functional lead. Develops/input into strategies to help achieve timeline expectations. - Executes day-to-day activities during the course of a program/project including risk identification, issue escalation and resolution. Collaborates with functional line management to resolve any issues and trends. - Drives customer satisfaction and works to strengthen client relationships. Develops an account growth plan and consults with line manager to achieve a 10% revenue growth annually (minimum). Manages minimum one key account. - Participates in or leads RFIs/RFPs in collaboration with proposals team. Participates in or leads capabilities meetings - at least 2 annually. - Participates in or leads bid defenses - at least 1 annually. - Proficient in meeting facilitation including scheduling, development of agendas and meeting minutes; works with project leads to ensure meeting objectives are met. - Understands general requirements: ICH, 21CRF Part 11, and ISO 9001:2000. Requirements: - Bachelor’s Degree required, or relevant work experience. - Minimum of 5 years’ experience in project coordination or project management or similar field required. - Expert knowledge of scientific principles and concepts. - Proficiency with MS Office applications. - Intermediate excel skills (Hlookup, Vlookup, Pivot Table, etc.). - Hands-on experience with clinical trial and pharmaceutical development preferred. - Good communication skills and willingness to work with others to clearly understand needs and solve problems. - Excellent problem-solving skills. - Good organizational and communication skills. - Familiarity with current ISO 9001 and ISO 27001 standards preferred. - Familiarity with 21 CFR Part 11, FDA, and GCP requirements. - Basic understanding of CROs and scientific & clinical data/terminology, & the drug development process. Please consider your application unsuccessful if we do not reach out to you within 14 days of your submission.