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Phonism by Inlayer logo
Phonism by Inlayer

An automation platform designed to deploy, manage, secure and migrate SIP devices at scale.

Implementation Project Manager II

Project ManagerProject ManagerFull TimeRemoteSeniorTeam 11-50H1B No SponsorCompany SiteLinkedIn

Location

United Kingdom

Posted

50 days ago

Salary

£38K - £51.5K / year

Seniority

Senior

Bachelor Degree6 yrs expExperience acceptedEnglishPMPVoIP

Job Description

Implementation Project Manager II

Phonism by Inlayer

• Responsible for requirements gathering & defining project scope and objectives. • Provide Implementation Services 8-5 BST (British Summer Time Zone). • Manages all phases of client onboarding & develops detailed work plans, project plans, schedules, project estimates, status reports, and processes to ensure user satisfaction, project continuity and the timely delivery of services. • Conducts regular project meetings and is responsible for project tracking and analysis. • Sets deadlines, assigns responsibilities, and monitors and summarizes progress of project. • Responsible for design of telephone, voicemail, call flows, and email systems as well as provisioning client services. • Responsible for managing equipment procurement and provisioning. • Responsible for coordinating the ordering and delivering of Telco circuits and DIDs. • Responsible for the project’s commitment to quality. • Maintain a mindset of continuous improvement, in terms of efficiency of processes & customer satisfaction and optimization. • Must be courteous and polite in written and oral communication, and be able to get ideas across in a non-confrontational manner in one-to-one situations, small groups, and before large audiences. • Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected. Any other duties as assigned by management.

Job Requirements

  • Bachelor’s degree or 6+ years relevant experience required.
  • Fields of Information Systems or related field desired, graduate degree or certificates a plus.
  • PMP Certification a plus.
  • 4+ years of project management experience and/or 4+ years of project implementation experience in a technology area (preference given to VoIP, networking, or telecom).
  • Demonstrate excellent project management, consulting, and problem-solving skills.
  • Strong in oral and written communications to exchange information, explain procedures, techniques, and answer questions in a clear logical manner.
  • Able to manage clients to tight implementation schedules, proactively set and maintain expectations, and maintaining good client relationships (mostly remotely vs. onsite).
  • Able to track and manage multiple concurrent implementation projects and related tasks at different project phases and for different clients, and coordinate the tasks across multiple internal teams and clients.
  • Able to effectively utilize implementation support staff.
  • Demonstrate strong technical aptitude and ability to learn technologies and their applications quickly.
  • Able to accommodate a flexible work schedule that frequently includes some evening and weekend hours (~20% on average).
  • Able to travel (less than 20%), sometimes on short notice.

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