• Provide linguistic services and support for AI tasks to the production team, the partners and the customer. • Manage continuous and proactive development, design and implementation of quality management methodologies, AI-focused linguistic services (quality reporting and monitoring, vendor training, asset development & maintenance and more). • Deliver assigned AI services tasks (e.g. enforcement of task specific guidelines, proactive management of quality across assigned languages and projects). • Provide trainings to translators, annotators and assorted stakeholders. • Identify opportunities for process improvements and innovation in linguistic and AI workflows. • Stay updated on industry trends, best practices, and emerging technologies in AI language services.

• Own the regional P&L and top-line growth for your region. • Analyze daily, weekly, and monthly performance for each property in your region. • Run the owner-partner relationship end-to-end, including monthly business reviews, performance reporting, escalations, and contract renewals. • Partner with the VP of Operations to develop the operations strategy roadmap for your region. • Build, implement, refine, and manage the day-to-day processes behind a successful parking management operation across AirGarage's national footprint. • Develop and implement dynamic pricing, marketing, and business development strategies to drive revenue at portfolio locations. • Own enforcement operations across your region, including scan coverage, rescan ratios, citation performance, and the enforcement P&L. • Lead operator transitions and new property onboarding. • Partner with our Legal team to ensure compliance with local city and state governments. • Implement data-driven solutions to daily operational challenges. • Work closely with the leadership team and be a key voice in the business to help shape the future of the Operations team at AirGarage.

About us At Pareto.AI, we’re on a mission to enable top talent around the world to participate in the development of cutting-edge AI models. In coming years, AI models will transform how we work and create thousands of new AI training jobs for skilled talent around the world. We’ve joined forces with top AI and crowd researchers at Anthropic, Character.AI, Imbue, Stanford, and University of Pennsylvania to build a fair and ethical platform for AI developers to collaborate with domain experts to train bespoke AI models. About This Role The Trust & Safety Manager owns Pareto's expert integrity function end-to-end. You'll be responsible for defining the standards, building the systems, and leading the team that ensures our expert platform remains fair, safe, and trustworthy—for experts, for customers, and for Pareto. This is not a reactive moderation role. You're building a proactive integrity engine: designing risk frameworks, embedding Trust & Safety into the expert lifecycle, and partnering with Product and AI to turn complex judgment into scalable systems. You'll operate as a cross-functional leader who sits at the intersection of policy, operations, and technology. The best person in this role thinks rigorously about risk, designs processes with the precision of an engineer, and leads their team with the judgment and fairness of a good judge. Qualifications Required - 6+ years in Trust & Safety, integrity, risk, fraud, or investigations—ideally at a marketplace, platform, or data company - Demonstrated experience owning or leading an integrity/T&S function, not just contributing to one - Track record of designing structured, auditable enforcement systems: intake workflows, escalation logic, severity frameworks, sanctions ladders - Strong SQL skills: able to independently query data, build dashboards, and investigate anomalies without waiting on a data team - Strong analytical mindset: comfortable defining metrics, tracking case trends, and using data to improve policy and process - Experience partnering with Product and Engineering to translate judgment-based work into scalable tooling or automation - Ability to write clear, defensible decision rationale—and to coach others to do the same - Calm, precise operator in high-stakes, ambiguous situations with competing pressures - Demonstrated ability to lead small teams with high standards for quality and consistency Nice to Have - Experience at a two-sided marketplace or gig economy platform (Uber, Upwork, Fiverr, Scale AI, etc.) - Exposure to Know Your Customer (KYC), identity verification, fraud tooling, or compliance frameworks - Experience building AI-assisted moderation, risk scoring, or case triage workflows - Background in audit, compliance, legal operations, or quality assurance - Familiarity with distributed workforce or expert marketplace dynamics - Comfortable using AI tools (e.g. Claude, Cursor, ChatGPT) to independently prototype dashboards, scripts, or workflow automations—without needing an engineer to do it for you Key Responsibilities 1. Own the T&S Charter and Enforcement Framework - Define and maintain Pareto's expert Code of Conduct, T&S policies, risk severity tiers, sanctions ladder, and appeals process - Ensure enforcement is consistent, auditable, and aligned with Pareto's expert lifecycle and quality bar - Evolve the charter as Pareto's platform, customer commitments, and risk profile change 2. Build and Run the Investigations Engine - Design and own structured workflows for risk screening (pre-activation) and post-activation investigations - Set evidence standards, documentation requirements, SLAs, and escalation paths - Maintain decision logs and precedent tracking to prevent inconsistent enforcement - Review and approve high-severity or precedent-setting cases 3. Lead and Develop the T&S Team - Manage a team of Risk Screening Specialists and Investigation Specialists - Set clear performance expectations and coach on judgment, rigor, and fairness - Build a team culture that balances firm enforcement with genuine due process 4. Embed T&S into the Expert Lifecycle - Work with Expert Growth to define T&S gates at onboarding, activation, and the Golden Pool - Partner with Data Delivery and Quality Ops to identify gaming, abuse, or performance anomalies that warrant T&S review - Ensure T&S decisions cleanly update expert lifecycle states: active, suspended, reactivation-eligible, offboarded - Collaborate with Community to turn recurring T&S issues into guidelines, training, and preventive education 5. Lead T&S's Relationship with Product and Engineering - Act as the domain owner for all T&S-related product, ML, and engineering decisions - Proactively identify workflows that are high-volume, repetitive, or judgment-heavy—and translate them into clear product or ML problem statements - Define requirements, risk thresholds, guardrails, and escalation logic for automated tools - Provide labeled examples, edge cases, and evaluation frameworks to support model development - Pilot, validate, and monitor automations (risk scoring, document checks, anomaly detection, case triage) - Ensure all T&S tooling supports human judgment, preserves due process, and minimizes expert harm Why This Role Matters Pareto's value to customers and experts depends on the integrity of our platform. Customers trust us to deliver work from vetted, high-quality experts. Experts trust us to treat them fairly. When either side of that trust breaks down, the business suffers. Trust & Safety is how we protect both. Done well, it's a competitive advantage: a platform experts want to stay on, and one customers trust to police itself. Done poorly, it creates inconsistency, expert resentment, and customer churn. As Head of Trust & Safety, you're building the integrity infrastructure that enables Pareto to scale without sacrificing fairness or quality. This requires someone who can design systems with precision, lead a team with high standards, and influence a broader organisation that needs T&S embedded into its daily operations—not bolted on after the fact. What We Value We hire people who take pride in their work, can take something and run with it end-to-end, ask good questions proactively, and have a good attitude. We're building a team of A-players, not protecting mediocre performers. We establish clear standards and hold everyone accountable to them.

Play a critical role in assigned Business Unit clinical study execution including leading the internal specialist training program and maintain an audit ready en Aortic stenosis impacts millions of people globally, yet it often remains under-diagnosed and under-treated. Edwards’ groundbreaking work in transcatheter aortic heart valve replacement (TAVR) pioneered an innovative, life-changing solution for patients by offering heart valve replacement without the need for open heart surgery. Our Transcatheter Heart Valve (THV) business unit continues to partner with cardiologists and clinical teams to transform patient care with devices supported by clinical evidence. It’s our driving force to help patients live longer and healthier lives. Join us and be part of our inspiring journey. How you will make an impact: - The Manager Physician Training THV will play a critical role in assigned Business Unit clinical study execution including leading the internal specialist training program and maintain an audit ready environment by ensuring compliance with all physician and training procedures, maintain drive high levels of accuracy and compliance - Lead and drive the Business Unit training program through curriculum execution, standardization, content development, SME resource management, and documentation to ensure study compliance, as it relates to physician and clinical specialist training, in accordance with regulations and corporate processes. - Maintain regular contact and collaborate with partner BU clinical teams, cross BU partners, consultants, customers and network appropriately with relevant stakeholders. - Develop content as it relates to specialist training topics for best in class practices as they relate to required non-procedural knowledge. - Train and evaluate the quality of team members execution of specialist and physician training processes and documentation as it relates to physician and clinical specialist training. - Responsible for maintaining an audit ready environment for all aspects of regulatory and non-regulatory audits as it relates to training (e.g., conducting training, identifying SMEs, ensuring the collection of required documentation.) Lead assessment of teams’ compliance to GSOPs, work instructions, protocols, LMS and regulatory requirements. - Lead audit preparation efforts for BU including team education, process development, timeline management, communication and implementation. - Identify, acquire, develop and maintain programs used for electronic documentation records and processes (e.g., Trifecta, Veeva Vault, Litmos) for both internal and external training. - Strategically develop and lead the delivery of training programs for BU training on best practices, trends, regulatory requirements and published guidance, policy and procedure updates, etc. - Review and contribute to the development of policies, physician training documentation, clinical specialist training, and other documents to be audit ready. - Manage, leverage and communicate detailed metrics reporting including training compliance and employee training dashboards to drive compliance. - Assess, manage and ensure the resolution of audit findings and protocol deviations while developing priorities and strategies to drive compliance. - Lead the development, continuous improvement and streamlining of processes and procedures to ensure efficiency and accuracy in accordance with regulatory and company requirements. - Other incidental duties: Lead resources tasked with training logistics. What you’ll need (required): - Bachelor's Degree or Equivalent 8 years experience of work experience with strong clinical background or equivalent work experience based on Edwards criteria Required - Up to 50% travel nationwide required This will include Midwest travel as much as possible but may expand beyond during busy seasons. What else we look for (preferred): - Completion of an accredited program with a Registered Nursing (RN) license, Registered Respiratory Therapist (RRT) certification, Registered Diagnostic Cardiac Sonographer (RDCS) - Proven successful organizational and project management skills - Proven expertise in Microsoft Office Suite - Excellent documentation and communication skills and interpersonal relationship skills including negotiating and relationship management skills with ability to drive achievement of objectives - Extensive knowledge of own area within the organization while contributing to the development of new concepts, techniques, and standards - Extensive understanding of related aspects of clinical therapeutic areas - Extensive knowledge of regulatory, compliance, and AdvaMed requirements - Strict attention to detail - Ability to interact professionally with all organizational levels and proactively escalate issues to appropriate levels of management in the organization - Ability to manage competing priorities in a fast paced environment - Must be able to work effectively within a specific area with cross-functional team, marketing peers and leaders and managing needs and messaging to upper management - Maintain a strong relationship with the regional sales team, clinical specialists, and training to ensure effective and optimal integration of efforts. - Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control Aligning our overall business objectives with performance, we offer competitive salaries, performance-based incentives, and a wide variety of benefits programs to address the diverse individual needs of our employees and their families. For Illinois, the base pay range for this position is $126,000 to $178,000 (highly experienced). The pay for the successful candidate will depend on various factors (e.g., qualifications, education, prior experience). Applications will be accepted while this position is posted on our Careers website. Edwards is an Equal Opportunity/Affirmative Action employer including protected Veterans and individuals with disabilities. COVID Vaccination Requirement Edwards is committed to protecting our vulnerable patients and the healthcare providers who are treating them. As such, all patient-facing and in-hospital positions require COVID-19 vaccination. If hired into a covered role, as a condition of employment, you will be required to submit proof that you have been vaccinated for COVID-19, unless you request and are granted a medical or religious accommodation for exemption from the vaccination requirement. This vaccination requirement does not apply in locations where it is prohibited by law to impose vaccination.