🌏 Mission: At Too Good To Go, we have an ambitious mission: to inspire and empower everyone to fight food waste together. More than 1/3 of all food produced in the world is wasted, which has a huge impact on our planet - 10% of greenhouse gas emissions, to be exact. 💻 Product: Too Good To Go operates the world's largest marketplace for surplus food, where we connect food businesses with consumers who can buy and enjoy it at 50 %+ off retail value. Alongside our app, we create educational tools, operate an end-to-end surplus food management solution, and influence legislation to help reduce food waste. 📈 Scale: We’re growing fast: Our community of 133 million registered users and 261,000+ active partners across 20 countries, have together already saved 517+ million meals from going to waste - avoiding over 1.4M tonnes of CO2e from entering the Earth’s atmosphere! Our partners in North America include Tim Hortons, METRO and Whole Foods Market. ⭐️ Impact: We are a certified B Corp social impact company. Too Good To Go was named in Fast Company's list of the World's Most Innovative Companies and World Changing Ideas. We are also honoured to be included in TIME’s 100 Most Influential Companies. Most recently, we won Apple’s coveted Cultural Impact Winner. We’re looking for an exceptional bilingual Customer Experience Specialist (Dutch & English) to join our Global superstar team at Too Good To Go. This role is fully remote within Portugal Your mission: Reporting directly to the Customer Experience Team Lead, you will be the face for our users and partners and turn them into ambassadors by providing efficient and friendly customer care. You’ll inspire and empower them to take action against food waste and to become part of the movement. The role will include responsibilities such as: - Being the main point of contact for our users and partners ensuring they receive outstanding customer service by answering inquiries through email, chat and phone - Answering all questions through some of our Social Media tools (Facebook, App Store, Play Store and Google Reviews) - Handle priority situations with high care, as well as contact users and stores proactively when necessary - Help build and implement processes to encourage, inspire and empower our partners and consumers to adopt a more sustainable lifestyle, using Too Good To Go - Being a brand ambassador in all your communications with our customers as you encourage, inspire, and empower our customers towards more sustainable behaviour - Understand and communicate our customers' needs and motivations to our internal teams locally and globally - Communicate in Dutch or English, and when necessary utilise translation tools for additional languages. We are looking for: - Experience in Customer Service or Account Management - Full written and verbal proficiency in Spanish and English and/or French and English to communicate with users and partners. - A first-class and inspiring communicator, who is able to draw on those skills to set the bar high. - Experience working with CRMs like Zendesk, Salesforce, Hubspot or SAP. - A team player who loves helping others, building positive relationships and resolving conflicts with our users and partners. - Detail-oriented individuals who are able to stay focused through repetitive tasks. - Previous experience working in a marketplace, a big platform, or the Food Industry is a bonus. Our values - We win together: Food waste is a big beast to fight. We believe in a #oneteam. - We raise the bar: We always push for more. We work smart, smash barriers and elevate one another. - We keep it simple: Our ambitions are bold but our solutions are simple. - We build a legacy: We’re proud of the change we’re driving. - We care: We always look out for each other. Caring is also about the way we do business. We do the right thing. What we have to offer - A rare opportunity to work in a social impact company (and certified B Corporation!) where you can see real and tangible impact in your role. - Working alongside an international community of users, partners and 1,350+ colleagues across 21 countries that are on the same important mission. - Personal and professional development opportunities in a fast-paced scale-up environment. - An inclusive company culture where you can bring your authentic self to work - A strong, values-driven team culture where we celebrate successes and socialise with colleagues that care. Benefits - WORK FLEXIBLY: - Extra parental leave and days off beyond local legislation and the option to take an extra week of unpaid leave - Health insurance and pension plans (subject to country of employment). - Additional days off for significant life events - CELEBRATE & SOCIALISE - Regular social events like summer and winter parties. - Get to know our community with a monthly free Surprise Bag - Paid volunteer time through our Shareback volunteering programme - Women in the Workplace, P.R.I.D.E., People of Colour and Functionally Diverse Employee Resource Groups How to apply - We take recruitment very seriously, so please carefully read everything we have written above. Please also check our website and international media in order to get a good overview of Too Good To Go. - Submit your CV and Cover letter in English. - Please note that we only accept applications coming through our platform. No CV or Cover Letter will be accepted by email or LinkedIn direct messaging. #LI-LO1 #LI-Hybrid A Movement for Everyone We want to inspire and empower everyone to fight food waste together. With that mission, it’s only natural that we want to build a diverse and inclusive team of highly capable individuals who are passionate about doing things in a better way. We strongly believe we all excel and are more creative when we’re allowed to be ourselves, and we’re committed to a culture where all of us belong. We are an equal opportunity employer and all employment is decided on the basis of qualifications, merit and business need. If you need reasonable accommodation at any point in the application or interview process, please let us know.

Company Description When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries around the world: Turnitin Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Protecting the value of an authentic education is at the heart of who we are. Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines. Job Description The Platinum Support team works with our Turnitin Assessment Delivery team to provide world-class customer service to Premium and Non-Premium Support member institutions, exam takers and proctors. The Platinum Support Specialist will help grow customer usage of products, ensure satisfaction with the products, and provide bespoke Premium support services. - Responsible for handling technical and non-technical customer queries via telephone, chat, email and online forms within established response times. - Proactively support users of the ExamSoft and ProctorExam products (administrators, instructors, teaching assistants, exam takers and proctors ensuring problem resolution, system access, optimal system performance, and overall customer happiness. - Become a Subject Matter Expert on all ExamSoft and ProctorExam products and services. - Coordinate closely with other departments including but not limited to Tier 2, Client Success Management, Engineering, Product Management, on all product issues & releases, as well as on new user onboarding initiatives. - Be part of our newly created Bench Team - Develop and maintain positive customer relationships with domestic and international customers while striving to provide exceptional customer service on every interaction with every customer. Qualifications Essential: - Bachelor's Degree or equivalent experience. - Fluent spoken/written English and exceptional written and oral communication skills. - Ability to work in a fast-paced environment, manage multiple projects, set priorities, work independently, and perform under pressure. - Exceptionally detail-oriented and organized. - Excellent computer skills. - Ability to quickly pick up new tools and software - eager and willing to become an expert in our product and the world of higher education. - Excellent planning and organisational skills. - Passion for customer and user experience. - Ability to work with sensitive and confidential material and possess excellent judgment. Desirable: - Past experience providing global technical and customer service support. - Past experience in the education field and/or with educational technology products. - Past experience in an omni channel contact center environment involving telephone, chat and email channels. - Broad understanding of web technologies and Software as a Service (SasS). Additional Information Total Rewards @ Turnitin At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they’re only part of the value you receive in exchange for your work. Beyond compensation, you’ll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You’ll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates. In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life’s challenges. You’ll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being. Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. Our Values underpin everything we do. - Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do. - Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe. - Integrity: Integrity is the heartbeat of Turnitin—it is the core of our products, the way we treat each other, and how we work with our customers and vendors. - Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it’s hard. - One Team: We strive to break down silos, collaborate effectively, and celebrate each others' successes. - Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world. Global Benefits - Remote First Culture - Health Care Coverage* - Education Reimbursement* - Competitive Paid Time Off - Self-Care Days - National Holidays* - 2 Founder Days + Juneteenth Observed - Paid Volunteer Time* - Charitable contribution match* - Monthly Wellness or Home Office Reimbursement/* - Access to Modern Health (mental health platform) - Parental Leave* - Retirement Plan with match/contribution* * varies by country Seeing Beyond the Job Ad At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and unleash your potential alongside us, join our team!

Title: FSP_Germany_Country Approval Specialist Location: Remote Germany Full time As part of our global team, you’ll have the opportunity to participate in the management and preparation, review, and coordination of Country Submissions in line with the global submission strategy. As a Country Approval Specialist, you'll play a key role in ensuring that submissions are managed effectively and align with our strategic goals. What You’ll Do: • Prepares, reviews and coordinates, under guidance, local regulatory submissions (MoH, EC, additional special national local applications if applicable, e.g. gene therapy approvals, viral safety dossiers, import license) in alignment with global submission strategy. • Provides, under guidance local regulatory strategy advice (MoH &/or EC) to internal clients. • Provides project specific local SIA services and coordination of these projects. • May have contact with investigators for submission related activities. • Key-contact at country level for either Ethical or Regulatory submission-related activities. • Coordinates, under guidance, with internal functional departments to ensure various site start-up activities are aligned with submissions activities and mutually agreed upon timelines; ensures alignment of submission process for sites and study are aligned to the critical path for site activation. • Achieves PPD’s target cycle times for site. • May work with the start-up CRA(s) to prepare the regulatory compliance review packages, as applicable. • May develop country specific Patient Information Sheet/Informed Consent form documents. • May assist with grant budgets(s) and payment schedules negotiations with sites. • Supports the coordination of feasibility activities, as required, in accordance with agreed timelines. • Entes and maintains trial status information relating to SIA activities onto PPD tracking databases in an accurate and timely manner. • Ensures the local country study files and filing processes are prepared, set up and maintained as per PPD WPDs or applicable client SOPs. • Maintains knowledge of and understand PPD SOPs, Client SOPs/directives, and current regulatory guidelines as applicable to services provided. Education and Experience Requirements: • Bachelor's degree or equivalent and relevant formal academic / vocational qualification • Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 2+ years). In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role. Knowledge, Skills and Abilities: • Effective oral and written communication skills • Excellent interpersonal skills • Strong attention to detail and quality of documentation • Good negotiation skills • Good computer skills and the ability to learn appropriate software • Good English language and grammar skills • Basic medical/therapeutic area and medical terminology knowledge • Ability to work in a team environment or independently, under direction, as required • Basic organizational and planning skills • Basic knowledge of all applicable regional / national country regulatory guidelines and EC regulations

Title: FSP_Germany_Contract Specialist Location: Remote Germany Ful ltime As part of our global team, you’ll have the opportunity to prepare and negotiate contracts, as well as finalize the contract process. As a Site Contract Specialist, you'll liaise and establish effective relationships with sites and internal functional teams. You will ensure quality, objectivity, and risk analysis in the efficient delivery of contracts. What You’ll Do: • Drafts, reviews, negotiates and finalizes agreements with study sites in accordance with local/accepted process. • Negotiates within approved parameters both investigator grant budget negotiation parameters, contractual terms and conditions in accordance with company contractual considerations, client contractual considerations, established process with sites and follows established escalation routes. • Ensures compliance to established negotiation parameters, authority approval, contractual process and client expectations. • Ensures compliance of budgetary guidance, templates and process. • Identifies and assesses legal, financial and operational risks and escalates to appropriate level of the organization per established processes. • Provides recommendations and alternative resolutions to Investigator Contracts negotiations through established escalation channels. • Coordinates with internal functional departments to ensure various site startup activities are aligned with contractual activities and mutually agreed upon timelines; ensures alignment of contract negotiation process for sites and study are properly aligned to the critical path for site activation. • Achieve target cycle times for site activations. • Ensures guidelines and processes are followed for efficient escalation of out of parameter issues as appropriate. Education and Experience Requirements: • Bachelor's degree or equivalent and relevant formal academic / vocational qualification • Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 2-5 years). In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role. Knowledge, Skills and Abilities: • Good understanding of the principles of contract law, including a general understanding of laws that influence contract language, such as business, intellectual property and local tax and stamp laws • Demonstrated ability to apply basic principles of investigator grant negotiation • General understanding of business and financial principles that related to service agreements • Effective communication skills (verbal & written) in English and local language • Capable, with appropriate oversight, of drafting and negotiating contract provisions and budgetary issues within parameters • Demonstrated ability in attention to detail • Excellent analytical and decision based thinking skills • Understanding of the pharmaceutical product development process and involvement of CROs • Able to work independently or in a team environment • Good organizational and time management skills • Working knowledge of PPD SOP & WPDs • Able to organize competing priorities logically and review outstanding contractual risk and issues • Able to effectively use automated systems and computerized applications • Ability to demonstrate a customer focused style of communication, problem solving and collaboration