Pilotbase is building the data layer that connects flight schools, student pilots, financing partners, and employers — and our partner integrations are at the commercial center of that vision. This is a high-ownership role on our most commercially critical initiative. We're looking for someone who has done this before - at an analytics-as-a-service company, an embedded analytics platform, or anywhere that required making complex data legible and valuable to external partners at scale — and who brings both technical depth and partner-facing polish. The person who thrives here connects dots across conversations, builds credibility with partners and internal stakeholders alike, keeps all the threads together, and translates it into clear and compelling product vision for the engineering team. Role Overview and Responsibilities: Partner Onboarding & Integrations - Own the product relationship with external partners — financing partners, aviation employers, and those to come - Drive partner onboarding end-to-end, from integration scoping through launch - Be the product voice in partner conversations — able to represent our roadmap, our data, and our constraints credibly - Ensure data integrity across our integration layer — define standards, work directly with data engineers to maintain accuracy, and build a proactive posture so issues are caught before partners feel them. Partner Dashboard & Data Products - Own the partner-facing data dashboard and define what it needs to become - Translate partner needs into product requirements that the engineering team can execute - Think beyond dashboards: what data products create real value for partners in their core workflows — evaluation, monitoring, decision-making? - Bring an AI-first lens to how we surface and present data — not just visualizations, but intelligent, actionable insight In-Product Adoption & Feature Instrumentation - Drive adoption of the in-product features that create high-quality data for our partner integrations - Work with school-facing teams to close the loop between what schools do in FSP and what partners see in their dashboard - Define what good data looks like from a school, and build the product experiences that make it easy to produce Integration Architecture - Make integration architecture decisions that scale — if we build it this way for partner one, does it work for partners two through ten? - Partner with engineering on API design, webhook patterns, and integration infrastructure - Own the tradeoff between bespoke partner needs and scalable platform patterns Required/Desired Experience: - Must-Have Background - Experience building and owning API/platform integrations at scale — you've thought about how to make partner integrations scalable, not just functional - Strong consumer product instincts — you think about the user experience of data, not just the data itself - Demonstrated ability to prioritize under constraint — you've managed a scope where everything felt urgent, made hard calls about sequencing, and owned the outcome of those decisions without waiting for direction from above - Track record working with external partners as the product voice — you can hold a complex partner relationship and a technical architecture conversation in the same day - Technically fluent enough to work directly with data engineers — you don't need to write the code, but you need to understand what's hard and why Non-Negotiable Traits - Manages complex scope without dropping threads — you can hold multiple active workstreams, know which partner conversation informs which engineering priority, and synthesize it all into clear direction for your team - Builds internal credibility as fluently as external — you earn trust with engineering leads, cross-functional partners, and senior stakeholders through clarity and follow-through, not just relationship-building - Understands what good data products feel like — you have taste, not just technical knowledge; you know the difference between a dashboard and an insight - Proactive communicator — you surface problems before they become crises, not after; you don't go quiet when things get complicated - AI-first in your approach — you reach for AI tools to accelerate your work, prototype faster, and build smarter - Partner-facing and polished — you can walk into a high-stakes external conversation and represent us credibly without a script Nice to Have - Background in analytics-as-a-service, embedded analytics, or data product companies — Looker, Sigma, Thoughtspot, Amplitude, Mixpanel, or similar - Experience in regulated industries where data accuracy is a compliance matter, not just a quality preference - Familiarity with aviation, flight training, or adjacent industries Benefits: - Full benefits package (Medical, Dental, Vision, Short-Term Disability, Life Insurance, 401(k) plan) - Equity Appreciation Plan - Flexible Time Off policy - Seven (7) company-wide paid holidays + two (2) floating holidays - Two (2) wellness days - Employee Assistance Program - Professional Development Stipend - Home Office Stipend Compensation: The salary range for this role has been established at $180,000 - $200,000 annually. The final agreed-upon compensation is based on a number of factors, including but not limited to: individual education, qualifications, skills, prior work experience, competencies, and geographic work location. The above salary range represents the Company’s good faith and reasonable estimate of the range of possible compensation at the time of posting. Travel Requirements: - Occasional business travel may be required, up to 10%. Deadline for Applications: - The company will accept ongoing applications until the role is filled. There is no deadline to apply for this position. Flight Schedule Pro is an equal opportunity employer and encourages all qualified individuals to apply. If you're excited about this role, we'd love a chance to review your resume. We value a diverse and inclusive work environment and look for passionate people who are ready to do great things. If there is a required or preferred location for an open role, it will be listed in the job description. All applicants for employment must be legally authorized to work in the United States. Flight Schedule Pro does not provide work visa sponsorship at this time. This employer participates in the Electronic Employment Verification Program. Please visit https://www.e-verify.gov/about-e-verify for more information. Flight Schedule Pro welcomes all direct applicants, but does not utilize recruiting services from external agencies.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The ServiceNow CRM Application Center of Excellence Specialist is a senior individual contributor responsible for the governance, design quality, and adoption of the ServiceNow CRM platform across customer deployments. ServiceNow CRM — encompassing Customer Service Management (CSM), Sales & Order Management (SOM), Field Service Management (FSM), and the industry solutions — is the organization's unified platform for delivering seamless, AI-powered experiences across the entire customer lifecycle. In this role, you will champion governance standards, contribute to solution design, and drive enablement programs that build deep platform fluency across the business. Working closely with our Product Excellence architects, you will serve as an application subject matter expert (SME), working closely with stakeholders, technical teams, and the ServiceNow partner ecosystem to ensure the platform is deployed to its full potential. KEY RESPONSIBILITIES Governance & Standards • Own and maintain CoE standards, configuration policies, and naming conventions specific to the ServiceNow CRM platform, including CSM, SOM, FSM and Industry Solution modules. • Maintain comprehensive documentation, including runbooks, configuration records, decision logs, and process guides, within the CoE knowledge repository. • Monitor the ServiceNow release calendar (quarterly upgrades) and assess the impact of new CRM capabilities on existing configurations, flagging risks and opportunities. • Contribute to the evolution of CoE governance frameworks as the ServiceNow CRM product expands — including AI Agents, Agentic workflows, and new CRM modules. • Conduct regular platform audits covering configuration integrity, user access controls, data quality, and alignment with ServiceNow best practices and upgrade readiness requirements. Architecture & Solution Design • Participate in solution design reviews for new CSM, SOM, FSM and Industry Solution requirements, ensuring proposed configurations follow low-code-first principles and adhere to CoE architectural standards. • Document integration patterns between ServiceNow CRM and adjacent systems such as ERP, CPQ, contact centre platforms, marketing automation, and identity management tools. • Evaluate incoming product enhancement requests and classify them by complexity, risk, and alignment with the ServiceNow out-of-the-box (OOB) philosophy — advocating for configuration over customization wherever possible. • Support the architecture of AI-powered workflows within ServiceNow CRM, including the design of AI Agent use cases for customer service automation, lead qualification (Tenon), and order management. • Assess technical debt from legacy customizations and contribute to rationalization roadmaps that improve upgrade velocity and platform sustainability. • Assist with scoping and onboarding of new ServiceNow CRM capabilities, including Industry Solutions, Field Service Management enhancements, Sales Playbooks, Needs Analysis workflows, and Configure-Price-Quote (CPQ) tooling. Training & Enablement • Design and deliver role-based training programs for ServiceNow CRM end users, covering agent workspaces in CSM, sales workflows in SOM, and dispatch and scheduling in FSM. • Build and maintain a CoE enablement library including quick reference guides, walkthrough videos, knowledge articles, and feature release summaries — hosted within the ServiceNow knowledge base. • Serve as a first-line subject matter expert and escalation resource for complex CRM platform questions from business users and operational teams. • Track adoption metrics, case deflection rates, and user feedback to proactively identify knowledge gaps and design targeted enablement interventions. • Lead CoE initiated programs during major releases or new module go-lives, providing hands-on coaching and issue triage for end users. • Facilitate CoE community of practice sessions, platform demo days, and release preview sessions to build CRM platform literacy across the organization. Qualifications Required • 10 years of hands-on experience administering or configuring ServiceNow, with direct exposure to Customer Service Management (CSM), Sales & Order Management (SOM), Field Service Management (FSM) and Industry Solutions. • Working knowledge of core ServiceNow platform capabilities, including Flow Designer, Business Rules, UI Policies, Catalogue Items, and Reporting. • Understanding of CRM business processes, including case management, customer lifecycle management, order-to-cash, field service dispatch workflows, and industry processes. • Experience supporting or contributing to application governance activities such as change control, audit preparation, and configuration documentation. • Strong written and verbal communication skills, with the ability to explain platform concepts clearly to non-technical stakeholders and business leaders. • Demonstrated experience delivering platform training, user guides, or enablement content in an enterprise environment. Preferred • ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist — Customer Service Management (CIS-CSM). • Familiarity with ServiceNow AI and automation capabilities, including Now Assist, AI Agents, and Agentic workflow design. • Experience with ServiceNow integration patterns, including IntegrationHub, MID Server, REST/SOAP APIs, and third-party connectors. • Exposure to Agile / SAFe delivery methodologies within a platform team or CoE environment. • Knowledge of change management frameworks (e.g., Prosci/ADKAR) as applied to CRM platform rollouts. • Familiarity with contact centre integration models (CCaaS) and how they connect to ServiceNow CSM for omnichannel service delivery. COMPETENCIES & SUCCESS FACTORS • Platform depth — you know ServiceNow CRM well and stay current with the product roadmap, release notes, and emerging capabilities. • Governance mindset — you apply rigor to documentation, audit readiness, and configuration standards without slowing down delivery. • Collaborative communicator — you build trust across technical, operational, and business stakeholder groups and translate complexity into clarity. • Ownership and initiative — you identify improvement opportunities proactively and see them through without requiring close direction. • Enablement focus — you measure success not just by what you build, but by how well others can use what you've built. • Adaptability — you are comfortable operating in a platform that evolves quarterly and can rapidly assess the impact of new features on your environment. WHAT WE OFFER • A high-visibility, hands-on role at the centre of the organization's ServiceNow CRM transformation. • Exposure to the full breadth of the ServiceNow CRM suite — CSM, SOM, FSM, Industry Solutions, AI Agents, and emerging capabilities — across real enterprise use cases. • A collaborative, learning-first CoE culture that invests in platform certifications, training, and continuous development. • Competitive compensation, flexible work arrangements, and a genuine commitment to career growth. • A once-in-a-lifetime opportunity to join a dynamic, high-performing team of architects—hungry, humble, and relentlessly customer-focused—delivering exceptional outcomes together at pace. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. - Employee Type: Regular - Region: AMS - North America and Canada - Work Persona: Flexible or Remote

Job Description: Toppan Merrill is a global technology leader committed to simplifying the complexity of regulatory disclosure and communications. Our industry leading technology is backed by what we are best known for: unmatched market expertise and unparalleled customer service. Toppan Merrill is a leading partner for the financial, legal, health and capital markets. We believe in high-trust collaboration and value each person's unique skills, perspectives and experiences. Our success is driven by our world-class global teams and culture. Learn more at https://www.toppanmerrill.com/careers/. About Toppan Merrill About the Opportunity: The Principal Product Manager is a senior strategic leader within the Corporate Compliance Solutions and Financial Reporting product organization. This role shapes product strategy, operating practices, and team performance, delivering measurable in-market impact while helping scale our SaaS product business. Key Responsibilities: - Lead and develop multiple Product Owners or team leads through coaching, mentoring, hiring, and onboarding. - Set consistent performance expectations and development plans across product teams. - Oversee execution across multiple product areas, improving delivery predictability and operating practices. - Align roadmaps and coordinate initiatives across product, platform, and shared teams. - Drive outcomes across geographies and matrixed teams, resolving dependencies and conflicts through influence, data, and negotiation. - Communicate effectively and asynchronously with global stakeholders to secure alignment and reduce delivery bottlenecks. - Define and communicate the long-term vision and strategy for the SaaS platform. - Conduct market research, competitive analysis, and customer discovery to prioritize enhancements and new features. - Own and maintain the product roadmap, balancing business goals, technical feasibility, and market trends. - Translate strategy into prioritized milestones, features, and releases. - Partner with engineering to estimate effort, plan sprints, and deliver releases. - Write and prioritize user stories, define acceptance criteria, and guide development execution. - Collaborate closely with UX/UI to deliver intuitive, user-centered experiences, lead usability testing and iteration. - Engage cross-functional partners (executives, sales, marketing, customer support) to align priorities and requirements. - Communicate product plans, progress, and outcomes with transparency. - Lead successful product launches and monitor usage, feedback, and metrics to drive continuous optimization. About You: - Bachelor’s degree required or equivalent experience - MBA or advanced technical degree preferred - 10+ years of product leadership experience delivering mission-critical software in an Agile environment - Experience with XBRL and/or SEC compliance products preferred - Proven success in customer development, product definition, feature scoping, and tradeoff management - Experience with cloud technologies (IaaS, PaaS, SaaS; public, private, or multi-cloud) a strong plus - Excellent organizational, communication, and presentation skills - Ability to collaborate effectively with engineering, sales, and cross-functional teams - Adaptable, results-driven leader and hands-on contributor We understand that your skills deserve recognition. That's why we offer a competitive pay scale ranging from $170,000 -$205,000 annually, based on experience and expertise. We believe in compensating our dedicated team members fairly for their hard work and commitment. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location. Toppan Merrill strives to provide our employees and loved ones with competitive benefits including: - Enhanced Medical, Dental, Vision and Life insurance for employees and dependents - Employer Contribution to 401K - Paid time off including vacation, sick, community involvement, bereavement, jury duty, and holidays. - Paid parental leave - Paid community involvement/volunteer days - Wellness Resources and Employee Assistance Programming Toppan Merrill is an equal opportunity/affirmative action employer. Qualified individuals, including qualified women, minorities, individuals with disabilities and veterans, are encouraged to apply.

About the Role Yembo is looking for a Senior Product Manager for the Moving vertical. In this role you will own and drive the product roadmap and lead a high impact refresh of our core product experience. As our product expert you will work closely with internal stakeholders and customers to identify integration opportunities, refine and expand product design and capabilities, shape solutions and address customer needs. You will directly impact our company’s success by boosting product adoption, growth and revenue. What You’ll Do: - Product Roadmap: We are in the process of refreshing our core product for the moving industry including UX, feel, and capabilities to drive usage and revenue. You will lead the refresh efforts - working with Engineering, Customer Success, Support and Design to ensure the product refresh is successful and addresses customer feedback. - Customer Satisfaction: You will spend time with customers, especially in our enterprise accounts, deeply understanding their workflows, identifying integration opportunities, and shaping solutions that increase product stickiness, adoption, and growth. You will ensure that customer feedback is captured in the engineering and design process. - Product Development: You will translate your insights into clear product requirements, collaborating with engineering on API design and seamless integrations with customer and partner tools. - Product Expert: As our product expert, you will join sales and customer success calls to advise prospects and existing customers on integration and product capabilities. Who We Are Looking For: - 2+ years experience in a product role within a SaaS setting. Preferably in Series B stage. - You will have been the primary Product Manager responsible for a product or product area in the last 2-3 years. - Engineering and/or web experience before moving into product. - Demonstrated track record of improving product quality and customer experience with measurable outcomes. - Experience of building and running structured customer feedback programs that directly informed product decisions. - Experience of owning release readiness end-to-end, including UAT and regression testing sign-off with experience establishing testing standards. - Preferred candidates will have experience working with AI, data science or machine learning teams. - Preferred candidates will have hands-on coding experience, especially with newer AI tools like Claude and Antigravity. Salary: $120,000 - $141,000 Hours: Full Time: Location: Fully Remote Benefits - 100% Employer Covered Health Care Plan for you and your family (Medical, Dental & Vision) - Retirement Plan (We offer a 401k with 4% company match) - Life Insurance (Basic, Voluntary & AD&D) - Paid Time Off (Unlimited Flex PTO, Flexible Sick Leave & 11 National Holidays) - Parental Leave for both caregivers - Annual Events & Meetups - Work From Home (Fully Remote Team) - Stock Option Plan - Learning & Development Opportunities If you don’t meet all the requirements but think you would be a great fit for our team, we’d still love to meet you and encourage you to apply! Additionally, check out our careers page for more information on Yembo! Notice Yembo is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment, as Yembo does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by Federal, state, or local law.