Speaking dutch (netherlands) and english isn´t a big deal for you? We are currently seeking for a Customer Support (m/f/d) dutch in full remote. Take the time to apply for this job. Your Benefits - full-time or part-time freelance work from Estonia - remote work right from the start with BYOD (Bring Your Own Device) - you work with your own technology - fixed salary with performance-related bonus - uncomplicated entry into the job through professional and remunerated induction and training - dynamic, innovative working environment with flat hierarchy Your Tasks - customer service via mail and phone - identifying customer demands and introducing the product range - providing information on contractual terms, invoices and cancellation terms - ensure customer satisfaction Your Profile - fluent in speaking dutch (netherlands) - good knowledge of English in spoken and written language - good working knowledge of MS Office - Sales or Telemarketing experience preferable - confident and professional on the phone - target driven personality, friendly and communicative Interested? We are looking forward to your application! If you have any questions, please do not hestitate to contact us. We are happy to meet you. All names are directed at all genders.

Overview Complaints Customer Service Supervisor (Team Leader) – BFSI Location: Birmingham, Belfast, Newtownards or WAHA Hours: 40 hours per week – Fully Flex Salary: 30K Per Year Number of positions – 2 Job Summary / Overview Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering your teams performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on coaching, motivation and team productivity while providing feedback and insight on complaints root cause and recommending solutions to help reduce complaints volumes to all stakeholders. As the Complaints Team Leader, you will also be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) - Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards - Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability - Liaise with Ops Manager within the company and client, providing regular reporting and analysis relating to the activity within your team - Be point of escalation for all escalated complaints - Communicate accurately and professionally with the ability to make informed decisions - Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards - Identify root cause and have the ability to report and recommend any actions for continuous improvement - Maintain effective control of all aspects of people processes including: absence management, 121’s, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements - Minimum 1 years’ experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role - Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints - Is able to demonstrate experience in complex, regulated customer service environment - Can confidently manage assigned workloads at a team level - Able to prioritise workloads to meet targets and timelines Required Skills - Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling - Passionate about people engagement and delivering excellent customer service - Attention to detail - Is able to demonstrate excellent communication skills both verbally and in writing - Comprehensive technical/computer skills - Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills - People focused - Is charismatic and engaging - Excellent communication and influencing skills - Advanced relationship building and stakeholder management skills - Advanced levels of resilience and focus - Self-motivated and can motivate others, with can-do attitude

• Provide exceptional customer service through timely, accurate, and courteous responses to customers, family members, caregivers, providers, and internal care partners • Quickly assess customer needs through active listening and critical thinking to provide accurate, first-call resolution • Serve as a flexible, solution-oriented point of contact, resolving customer requests from intake through completion by coordinating scheduling, documentation, and follow-up with internal teams and external partners • Address issues proactively and effectively to prevent escalations and recurring customer concerns • Meet or exceed defined performance and quality metrics, including call handling, productivity, scheduling accuracy, and referral and transfer expectations • Support system updates by participating in user testing and providing feedback before changes are deployed • Actively contribute to a positive team environment through effective communication and collaboration • Provide coaching and training to new team members and support cross-functional shadowing efforts • Perform other duties as assigned that support CareScout’s business needs and evolving initiatives

ABOUT OUR COMPANY RS Technologies Inc. ("RS") - RESILIENT STRUCTURES for a reliable grid - is a leading manufacturer specializing in high-performance composite utility structures. Our poles are utilized in transmission, distribution, substation, and communication applications, offering a lighter, more durable, and longer-lasting alternative to wood, steel, and concrete. Since 2003, our poles have served over 500 customers across 30 countries. RESILIENT STRUCTURES operates globally, with manufacturing facilities in Tilbury, Ontario; St. George, Utah; and Houston, Texas, ensuring worldwide distribution of our ultra-resilient poles. Key Responsibilities - Consult with customers in recommending safe and efficient tools, work methods and equipment with the implementation of RS poles. - Organize, develop and deliver training material including presentations and demonstrations in various mediums, such as conference calls, on site meeting rooms and in the field, adapting to the conditions as necessary to accommodate the customer. - Provide subject matter expertise and contribute to the development on a vast library of technical documentation and references. - Research tools, equipment and procedures as required to better assist the development of RS work methods, technical bulletins, and training materials. - Collect data as directed. - Plan and arrange travel and accommodation with efficiency in mind. - Participate in meetings, provide reports, and provide support to the technical services team and other lines of business as part of the greater RS team. QUALIFICATIONS - Demonstrate the ability to work alone with minimal direction while prioritizing and self-managing workload and forecast. - Demonstrate the ability to solve problems with limited resources. - Demonstrate the ability to collect data, perform field research, and communicate results in a fast-paced, growing environment. - Demonstrate and maintain a knowledge of computer applications such as Microsoft Office including MS Outlook, PowerPoint, Excel, and Word, and other applications required for expense submissions and communication. - Demonstrate the ability to interpret technical drawings and designs. - Understanding of compressive and tension loads, strength of materials, area, volume, density, and their applications in both imperial and metric units. - Excellent verbal and written communication skills, with the ability to present complex concepts to both technical and non-technical audiences. - Demonstrated ability to work cross-functionally and influence without. WORK LOCATION: Remote/Field WORKING CONDITIONS: - Ability to travel primarily within the USA, possibly with some international destinations. - Willing to travel to and lodge in areas in post-storm recovery conditions with minimal services. - Must possess the ability to work alone without compromising safety. - Capable of walking on rough terrain and uneven surfaces. - Ability to work outside in extreme weather conditions (i.e., heat, rain, wind, cold, etc.). - Ability to perform physical work including lifting materials and tools up to 50 lbs., prolonged sitting, and standing in all types of climate and weather conditions. EXPENSES & EQUIPMENT Expenses: Pre-approved expenses (travel, meals, accommodation, etc.) will be borne by RS and paid within thirty (30) days of the Consultant providing an expense report with receipts. Work-related travel in a personal motor vehicle will be reimbursed at a fixed rate. Equipment Provided: RS may provide an RS email address, business cards, and an RS laptop with peripheral hardware at no cost. EEO/AA Employer M/F/D/V.