Title: Integration Release Manager (IRM) Remote – Canada We're hiring an experienced Integration Release Manager to lead enterprise integration releases & network cutovers in complex infrastructure environments. This role sits at the intersection of Release Management + Infrastructure + Program Delivery — ideal for professionals who have managed large-scale deployments across global teams. What You'll Do: Lead end-to-end integration releases & cutover planning Drive network & infrastructure deployment execution Manage risks, issues, and stakeholder communication Align delivery with business goals & financial targets Own SDLC, release governance & deployment strategy Must-Have Experience: Project/Program Management (Infra background) Release Management + Integration + SDLC Networking, Servers, Datacenter Migration Agile / Scrum environments Strong stakeholder communication skills Nice to Have: PMP Certification Bonus Skills: Experience with AI tools (GitHub Copilot, Microsoft 365 Copilot, GenAI platforms)

Wir sind eine spezialisierte Online-Marketing-Agentur mit Fokus auf SEO, Performance Marketing und datengetriebenes Wachstum. Unser Ziel: nachhaltige Sichtbarkeit und messbare Erfolge für unsere Kunden. Dabei arbeiten wir strategisch, pragmatisch und mit viel Leidenschaft für digitale Themen. Aufgaben - Entwicklung und Umsetzung von SEO-Strategien für verschiedene Kundenprojekte - Durchführung von technischen SEO-Audits (Crawling, Indexierung, Performance) - Onpage-Optimierung (Struktur, Content, interne Verlinkung) - Keyword- und Themenanalysen entlang der Customer Journey - Monitoring & Reporting (z. B. über GSC, GA4, Sistrix) - Ableitung konkreter Maßnahmen und Roadmaps - Zusammenarbeit mit Content-, Development- und Ads-Teams - Unterstützung bei Relaunches und Migrationen - Analyse von Wettbewerbern und Marktpotenzialen - Weiterentwicklung von GEO-/AI-SEO-Ansätzen (z. B. AI Overviews, strukturierte Daten) Qualifikation - Mehrjährige Erfahrung im Bereich SEO (Agentur oder Inhouse) - Fundiertes Verständnis von technischer und inhaltlicher SEO - Erfahrung mit gängigen Tools (z. B. Sistrix, Screaming Frog, GA4, GSC) - Analytisches Denken und datengetriebene Arbeitsweise - Erfahrung mit Website-Relaunches und SEO-Migrationen von Vorteil - Grundverständnis von HTML, CMS (z. B. TYPO3, WordPress, Shop-Systeme) - Eigenständige, strukturierte Arbeitsweise - Kommunikationsstärke und Spaß an Kundenprojekten Benefits - Flexible Arbeitszeiten & Remote-Option - Eigenverantwortliches Arbeiten mit viel Gestaltungsspielraum - Spannende Kunden aus unterschiedlichen Branchen - Flache Hierarchien & direkte Zusammenarbeit im kleinen Team - Weiterbildungsmöglichkeiten im Bereich SEO, GEO & AI - Moderne Tools & effiziente Prozesse - Bonuszahlungen & zusätzliche freie Tage möglich Wenn du Lust hast, SEO nicht nur operativ, sondern strategisch zu denken und aktiv mitzugestalten, freuen wir uns auf deine Bewerbung! 🚀

This is a remote position. Candidates must be flexible with their availability, including weekdays, weekends, and holidays, as schedules may vary based on client and business needs. Overtime may also be required, depending on demand. The Company Think Research is an industry leader in delivering knowledge-based digital health software solutions. Our mission is to organize the world’s health knowledge so everyone gets the best care. We create cutting-edge, evidence-based healthcare technology solutions that support the clinical decision-making process, standardize care, and improve patient outcomes. For over a decade, our cloud-based, EMR-agnostic digital tools have empowered clinicians around the world and positively impacted millions of patients across the continuum of care – including primary physician care, acute care hospitals and surgical suites as well as community and seniors care. We are proud to serve as a trusted health system partner to a rapidly growing, global client base that spans five continents across more than 13,000 healthcare facilities, with a clinical audience of over 300,000 doctors, nurses and pharmacists. If you are looking to improve patient care and are passionate about technology — look no further. Why Us? - Fully remote work environment - 4 weeks paid vacation plus 6 personal days - It's not every day that you have the chance to change the way your friends and family are cared for - Make an impact! - Be a part of the digital disruption happening in healthcare and do challenging, meaningful work - We’re growing, and so will you with leaders who will support your development through mentorship and other opportunities - Culture & Collaboration: Think Research is founded on five key values that drive what we do for our clients and for each other. Our core values are extremely important to us. Are they aligned with yours? TEAMWORK: Win as a team. We win by working together and embracing inclusion. Our diverse strengths fuel our success. HONOUR: Act with integrity. We act with honour, ethics and integrity, always. INNOVATION: Drive customer-centric solutions. We embrace forward- thinking and empower our team to explore bold ideas that solve our customers’ most pressing challenges NOTABLE IMPACT: Empower our customers and communities. We aim to surprise and delight our customers, users and communities through dedication and service. KNOWLEDGE: Embrace continuous growth. We are curious and share our knowledge to fuel our progress, enabling us to adapt and thrive. The Role The Case Navigator will interact with clients and support them in their journey by completing assessments and routing them on the path forward to receive care. You Will Have The Opportunity To: - Answer and triage phone calls/ chats throughout the shift - Review each client's case and assess the best path forward based on completed documentation and other tools provided - Effectively discuss options with the patient and and route patient accordingly - Provide clients with information and resources in a clear and effective manner - Ensure that all data regarding the client and the case is captured appropriately within the software provided prior to closing a case - Maintain the privacy and security of all confidential and protected health information - Ensure all processes follow government mandated and regulatory compliance protocols - Performs other duties as assigned - Must be flexible to work weekends and Statutory Holidays What You Will Bring - Successful completion of a college diploma preferably in the field of Medical Office or Business Administration from an accredited educational institution - Minimum of 2 years customer service experience in a health care environment and very comfortable with the Nova Scotia health care system - Experience in a call center or triaging role - Excellent interpersonal and communication skills - Demonstrated ability to handle multiple tasks and prioritize work in an efficient and organized manner - Well developed time management skills and can problem solve effectively - Superior written/oral communication and presentation skills; excellent interpersonal and relationship building skills; ability to effectively convey factual information and detailed explanations - Demonstrated ability to make decisions, exercise good judgment, discretion and initiative when dealing with confidential information and/or in responding to inquiries - Cultural competence, respect, enthusiasm, compassion, reliability, dedication, client-centeredness - Very comfortable with technology and software - Self-motivated with a passion for providing high quality client services and building relationships This is a full-time, remote position with an expected salary range of $50,000–$60,000 CAD annually, depending on experience and qualifications. Think Research does not require Canadian work experience for this role. Think Research may use artificial intelligence–enabled tools to support parts of the recruitment process, such as application screening or candidate matching. These tools are used to assist — not replace — human decision-making. Think Research’s Commitment to Diversity, Equity, Inclusion & Belonging Think Research and all subsidiaries are proud to be an equal opportunity employer and is committed to creating a diverse and inclusive workplace, free of discrimination and harassment. We provide equal employment opportunities (EEO) to all employees and applicants regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Think Research’s Commitment to Accessibility We are committed to providing accommodations for people with disabilities. Should you require an accommodation, we would like to work with you to meet your needs.

About Asher Med Asher Med is building the platform that empowers frontline wellness businesses to deliver personalized, human care at scale. We partner with wellness businesses to help them offer high-quality medical weight loss and health optimization services through technology, education, clinical infrastructure, and operational support. Our mission is to bridge the gap between medical and wellness through responsible growth, operational excellence, and a better patient and partner experience. We are looking for people who want to help build something high-accountability, fast-moving, and deeply impactful. About the Role The Clinical Support Lead (RN/LPN) at Asher Med is the primary owner of Clinical Support operations, responsible for ensuring safe, timely, and compliant patient care through clinical support workflows and ticket management. This role serves as the central clinical resource for Patient Success, Partner Support, and medical providers. This individual will lead clinical triage, escalation management, and protocol development while ensuring all patient communication is accurate and aligned with medical best practices. In addition, this role will support pharmacy-related workflows and act as a secondary point of coordination for medication fulfillment and pharmacy escalations. The ideal candidate combines strong clinical judgment with operational execution, enabling Asher Med to deliver a consistent, high-quality, patient-first experience at scale. Key Responsibilities - Review and respond to non-provider clinical inquiries (medication questions, side effects, general guidance within scope) - Serve as the primary clinical resource for Patient Success and Partner Support Teams - Develop and maintain clinical protocols, FAQs, and patient education materials - Collaborate with Operations, Billing, and Support Teams to resolve patient and order issues - Excellent communication skills with the ability to translate clinical concepts to non-clinical teams - Operational mindset with the ability to build and improve processes - Partner with Product and Engineering to improve clinical and pharmacy workflows (Admin Portal, Zendesk, automation) - Track clinical support metrics (ticket volume, resolution time, escalation categories) - Build and refine SOP's for clinical support workflows (primary) and pharmacy workflows (secondary) - Implement systems to improve turnaround time, accuracy, and patient experience - Identify bottlenecks in triage, escalation, and communication processes - Monitor trends in patient inquiries, risks, and outcomes Qualifications - Active Licensed Practical Nurse (LPN) or Registered Nurse (RN) license (required) - 3–5+ years of clinical experience (telehealth, outpatient, or similar preferred) - Strong understanding of clinical triage, patient safety, and medication management - Experience supporting patient-facing teams or clinical support workflows - Excellent communication skills with the ability to translate clinical concepts to non-clinical teams - Operational mindset with the ability to build and improve processes Preferred Experience - Experience in telehealth, digital health, or remote clinical support environments - Experience working with pharmacy workflows or medication fulfillment - Familiarity with 503A pharmacies and multi-state operations - Exposure to compliance and regulatory healthcare environments - Experience with ZenDesk, Clinical Triage, and Pharmacy coordination a plus! Compensation Range - Base Salary: $60,000 – $75,000 (based on experience) Benefits: Health, Dental, Vision, PTO, and Upward Mobility within the organization What We Are Looking For Asher Med wants people who embody seven core principles: humility, empathy, relentlessness, trustworthiness, extreme ownership, reliability, and a growth mindset. These are not just buzzwords to us. They are foundational characteristics of every team member. The ideal candidate is a go-getter. You bring solutions instead of just surfacing problems, own outcomes fully, and lead your team with clarity and care. You are organized under pressure, direct and coachable, and comfortable getting your hands dirty in a fast-moving startup environment. What We Offer - Base salary of $60,000 to $75,000 - Comprehensive benefits package including medical, dental, and vision coverage - A high-energy candidate environment built for people who thrive in a remote-team setting - Clear paths for career growth and advancement as the company scales Asher Med, LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.