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Alliant is unlike any other financial institution — a digital credit union that wows our members. We’re boldly disrupting banking norms to do good for our members, employees and communities. With 90 years of history and more than $19 billion in assets, Alliant Credit Union is the largest credit union in Illinois and one of the largest in the U.S. Our industry-leading financial products, seamless digital experiences and exceptional customer service make banking simpler for our 900,000+ members. Fully digital, fully human and full of possibility, we work to provide our members with experiences that redefine the financial industry, challenge the status quo and unleash brilliance.
Senior Manager Service Management Operations
Location
Illinois
Posted
38 days ago
Salary
$119.4K - $204.6K / year
Seniority
Senior
Job Description
Senior Manager Service Management Operations
Alliant Credit Union
Essential Responsibilities - Develop and implement strategies to optimize technical operations, improve efficiency, and enhance service delivery - Collaborate with cross-functional teams to track open audit items - Drive the execution of technical process documentation and asset tracking - Identify opportunities for process improvement and innovation within technical operations - Establish and maintain relationships with key stakeholders, both internal and external - Manage vendor relationships and contracts related to technical services and solutions - Ensure compliance with industry standards, regulations, and best practices - Provide technical expertise and guidance to resolve complex issues and challenges - Prepare and present metrics on technical operations performance and initiatives to senior leadership - Plan, oversee and lead the work of the team to meet functional and individual operational objectives and goals. Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities. Responsible for hire, fire, performance, discipline and problem resolution decisions Education & Years of Experience - Minimum - 4 Year Bachelors Degree in Computer Science, Project Management or Related - Minimum - 8 Years of Technical Operations, Technical Systems, Infrastructure, Emerging Technologies or related - Preferred - 4 Years of People Management In Lieu of Education - 12 Years of Technical Systems, Infrastructure, Emerging Technologies including People Management License/Certifications/Training - Preferred: ITIL certification - Preferred: PMP certification Compensation & Benefits: Typical hiring range: $119,400.00 to $204,600.00 Annually. Actual compensation will be determined using factors such as experience, skills & knowledge. Benefits: Alliant provides a benefits package including health care, vision, dental, and 401k with employer match including: - Annual performance bonus - Work from home up to 3 days a week - Paid parental leave - Employee discount programs - Time off including paid personal and sick days - 11 paid holidays - Education reimbursement *Note that eligibility and cost of benefits can vary depending on the number of regularly scheduled hours, and job status such as regular full-time, regular part-time, or temporary employment. Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act. Ensures compliance with all applicable state and federal laws, company procedures and policies. Maintains integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; complies with Privacy Act directives. The responsibilities listed do not contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Benefits
- 401(K), 401(K) matching, Commuter benefits, Company-sponsored outings, Continuing education stipend, Dedicated diversity and inclusion staff, Dental insurance, Disability insurance, Documented equal pay policy, Volunteer in local community, Family medical leave, Fitness stipend, Flexible Spending Account (FSA), Flexible work schedule, Free daily meals, Generous parental leave, Generous PTO, Company-sponsored happy hours, Health insurance, Highly diverse management team, Job training & conferences, Open door policy, Life insurance, Charitable contribution matching, Paid volunteer time, Online course subscriptions available, Open office floor plan, Paid holidays, Paid industry certifications, Paid sick days, Onsite office parking, Partners with nonprofits, Performance bonus, Pet insurance, Promote from within, Lunch and learns, Remote work program, Free snacks and drinks, Team based strategic planning, OKR operational model, Continuing education available during work hours, Tuition reimbursement, Unlimited vacation policy, Vision insurance, Wellness programs, Some meals provided, Mental health benefits, Diversity employee resource groups, Fertility benefits, Employee resource groups, Hybrid work model, In-person all-hands meetings, Summer hours, Employee awards, Transgender health care benefits, Mother's room, Personal development training, Flexible time off, Bereavement leave benefits
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