They are an AI powered voice agent that handles inbound calls, takes reservations, processes payments, and delivers 24/7 customer support, all without human intervention. When a situation requires a human touch, they seamlessly transfers the call with full context. They were purpose built for the rental industry, starting with car rental operators across North America. Their platform integrates directly with rental management systems, giving operators instant call answering, real time availability checks, automated booking workflows, and a live performance dashboard. They are now establishing it as an independent business unit with its own leadership team, with ambitions to expand into the broader rental and services verticals. This is a ground floor opportunity to join a product that already works, at the moment it begins to scale.  The Opportunity They are hiring a Customer Success Manager to own onboarding, adoption, and retention for their growing customer base. This is a hands on role for someone who enjoys working directly with customers, understands how operators run their day to day business, and can turn a new sign up into a long term, high value relationship. You’ll be responsible for taking customers from contract signed through to fully operational: configuring the product for their business, training their teams on the dashboard and knowledge base, monitoring adoption, and ensuring they see measurable value from the product. Once live, you’ll own the ongoing relationship, driving retention, identifying expansion opportunities, and acting as the customer’s voice back into the business. You’ll work closely with the CEO and cross functional stakeholders across Sales, Product, Engineering, and Partnerships. As one of the first customer facing hires, you’ll have a direct hand in shaping the onboarding playbook, defining what great looks like for customer health, and building the success function from the ground up. What You’ll Do Own customer onboarding and activation •       Lead new customers through implementation: configuring the product for their business, integrating with their rental management system, setting up the knowledge base, transfer rules, opening hours, and greeting flows. •       Train customer teams on the product dashboard, analytics, call review, and configuration tools so they can self serve day to day. •       Define and track activation milestones to ensure every customer reaches first value quickly: calls answered, bookings created, time saved. •       Build and refine repeatable onboarding playbooks, documentation, and training materials as the customer base grows. Drive retention and customer health •       Own the ongoing customer relationship post onboarding: regular check ins, business reviews, and proactive outreach based on usage and performance data. •       Monitor customer health metrics such as call volume, booking conversion, feature adoption, and dashboard engagement to spot risks early and act on them. •       Manage renewals and ensure customers continue to see value as their business and capabilities evolve. •       Handle escalations with empathy and urgency, coordinating with Product and Engineering to resolve issues and close the loop with the customer. Identify growth and expansion opportunities •       Spot opportunities to expand usage within existing accounts: additional locations, higher tier plans, new features, or broader use cases. •       Share structured customer feedback with Product and leadership to inform roadmap priorities, packaging decisions, and new vertical exploration. •       Collaborate with Sales and Partnerships to support case studies, references, and customer stories that fuel new business growth. Build the success function •       Establish the foundations of the customer success operation: health scoring, onboarding workflows, renewal tracking, and escalation processes. •       Maintain accurate customer records, notes, and lifecycle data in CRM (HubSpot). •       Contribute to building a knowledge base of best practices, FAQs, and self-service resources for customers.   What Success Looks Like In the first 90 days •       You’ve onboarded your first cohort of customers and they are live, with answering calls and creating bookings. •       A repeatable onboarding playbook is documented and being refined based on real customer feedback. •       Customer health tracking is in place and you have clear visibility into adoption and engagement across your accounts. •       You’ve built trusted relationships with early customers and are their go to contact for anything product related. In 6 to 12 months •       Customer retention is strong: the majority of customers onboarded are renewing and actively using the product. •       Onboarding time to value has improved measurably through playbook iteration and process refinement. •       You’ve identified and supported expansion within existing accounts, contributing to revenue growth beyond initial contracts. •       Customer feedback loops are producing actionable insights that are influencing product and go to market decisions. •       The customer success function has clear processes, health metrics, and documentation that could support scaling the team.   What We’re Looking For Required •       2 to 4 years of experience in customer success, account management, or implementation within B2B SaaS. •       Demonstrated ability to onboard and retain customers, with a track record of driving adoption and reducing churn. •       Strong project management instincts: comfortable managing multiple customer implementations and timelines simultaneously. •       Excellent communication skills, both written and verbal, with the ability to train, present, and build trust with operators who are not necessarily technical. •       Proactive and empathetic: you anticipate customer needs rather than waiting for escalations. •       Comfortable working with data to monitor customer health, spot trends, and inform decisions. •       CRM experience (HubSpot, Salesforce, or equivalent). •       Self motivated, detail oriented, and comfortable working autonomously in a fast paced, evolving environment. Preferred •       Experience in the rental industry (car rental, equipment rental, fleet management) or adjacent verticals such as automotive, travel tech, or mobility is a strong plus. •       Experience onboarding customers onto AI, automation, or voice/conversational technology products. •       Experience building or materially improving customer success processes, playbooks, or health scoring from scratch. •       Familiarity with SaaS products and API based integrations, enough to guide customers through configuration without needing engineering support for every question. •       Startup or early stage SaaS experience where you had to build the function, not just run it.   Why Join •       Be the first dedicated customer success hire for an AI product that customers can see and hear working from day one. •       Ground floor opportunity: shape the entire post sale experience as the business establishes its own leadership team and scales its customer base. •       Direct influence on onboarding design, customer health frameworks, and product direction through the feedback you bring back from the field. •       Work with a product that delivers immediate, measurable value to operators: every call answered, every booking captured, every minute saved. •       Competitive compensation and strong growth potential as the customer success function scales.

Role Description The Manager, Customer Success is responsible for managing customer engagements to support the Constellation Navigator Data Services. This position will be dedicated to the full lifecycle of customer relationships from onboarding a client to the Data Services platform, supporting daily data acquisition and reporting needs of the clients. The Customer Success Manager will be a single point of contact for clients to deliver great customer experience. The successful candidate will identify staffing needs to support clients while keeping an eye towards streamlining the operations. The position will require organization engagement. The key organization interfaces will include Products, Navigator Ops, Commercialization teams, Legal and Accounting. Primary Duties and Accountabilities - Serve as the primary point of contact for all client interactions for Constellation Data Services. - Support customer onboarding, and daily customer needs for data acquisition. - Adjust continuously as necessary to improve the customer experience. - Work closely with the Account teams, and staffing agents to hire applicable contractors to support the contract. - Continue to evaluate opportunity to reduce cost to serve. - Work closely with Products, Staffing, Operations, and sales team. Qualifications - 8 years of experience in data services, operations, sales, marketing, strategy consulting, or product management. - Operational background in data acquisition of utility invoices. - Strong presentation skills; capable of presenting externally and internally. - Demonstrated ability to work effectively and influence all levels of management. - Demonstrated understanding of the company's commercial energy business units, personnel, and strategy. - Strong communication skills (verbal and written). - Ability to work effectively under high stress situations in dynamic, fast-paced environments. - Evidence of passion for entrepreneurship, technologies, and startups. - Demonstrated drive and sense of urgency to achieve results and ability to deliver outcomes despite obstacles. Benefits - Competitive compensation and a wide range of benefits that support both employees and their families. - Bonus program. - 401(k) with company match. - Employee stock purchase program. - Comprehensive medical, dental, and vision benefits, including robust wellbeing programs. - Disability and life insurance benefits. - Paid time off for vacation, holidays, and sick days. - Expected salary range of $93,600 to $104,000, varies based on experience.

DescriptionSilverfort is on a mission to bring identity security everywhere – to every human, machine, and AI agent, both on-prem and in the cloud. Our unique technology secures identities & access at runtime, in ways that weren’t possible before. With the broadest identity security platform in the market, trusted by more than 1,000 customers including many Fortune 100 companies, Silverfort is uniquely positioned to lead the fast-growing identity security category. Joining Silverfort means becoming part of a fast-moving team with a culture of innovation and collaboration, that goes above and beyond to help our customers and each other, on a journey to reshape the future of identity security. We are looking for a Strategic Customer Success Manager that will join an amazing group of people. In this role, you will help build Silverfort’s customer relationships and manage our largest client accounts. You will collaborate with Product, R&D and Sales teams to solve any technical issues, ensure successful deployment and supply on going support to make our customers happy. Responsibilities - Lead technical engagements with enterprise customers to solve complex challenges and drive successful outcomes - Build trusted relationships with stakeholders to understand business and operational needs and align solutions accordingly - Develop and execute customer success plans that map requirements to measurable value and long-term growth - Monitor and report on customer KPIs to ensure achievement of critical success metrics - Own adoption and renewal targets for assigned accounts and drive Customer Success programs to meet business goals - Manage escalations effectively by providing clear guidance and coordinating internal resources to resolve issues - Collaborate cross-functionally with internal teams to deliver seamless customer experiences and value realization - Maintain strong organizational discipline to manage multiple projects and priorities efficiently Requirements - 4+ years of Customer Success experience, preferably in the identity or security space - Experience in technically managing big enterprise accounts - Proven knowledge in Networking and Information Security. Cyber Security background, an advantage - Familiarity with Linux and Windows (AD, Domain Controllers) - Cloud Technologies knowledge is an advantage - B.Sc. in Computer Science or equivalent, an advantage - Team player, motivated, communicative person - Willingness to travel up to 25% of the time - East coast or central preferred

Role Description We are seeking an experienced and dynamic Sr. Customer Success Manager to lead our customer initiatives by balancing three key responsibilities: Customer Success, Pharmacy Operational Management, and Financial Growth. This role requires expertise in building relationships, overseeing operations, and driving financial performance to ensure the success of our customer programs. This role will require travel to customer sites up to 50% of the time. Key Responsibilities: - Customer Success: - Relationship Building: Establish and maintain strong, collaborative relationships with key stakeholders, including dispensers, clinic staff, financial personnel, providers, and executives. - Effective Communication: Tailor communication to suit various audiences, ensuring clarity and alignment. - Objection Handling: Proactively address concerns and objections raised by stakeholders. - Presentation Skills: Master the use of House Rx template decks, customizing them to meet specific customer needs. - Operational Management: - Customer Advocacy: Serve as the voice of the customer in all internal discussions. - Proactive Monitoring: Regularly monitor communication channels, task queues, and documentation. - Issue Resolution: Distinguish between program-related and operational issues. - Operational Alignment: Conduct bi-weekly operational reviews with internal teams. - Financial Growth: - P&L Management: Oversee the program’s Profit & Loss statements. - Revenue Generation: Identify and implement new growth initiatives. - Customer Request Evaluation: Assess the financial and operational implications of customer requests. Qualifications - 8+ years of experience with a minimum of 3-5 years in program management or a similar role. - Experience/knowledge of the pharmacy space is required; specialty pharmacy experience preferred. - Strong relationship-building and communication skills. - Proficient in analyzing financial data and driving program growth through data-driven decision-making. - Experience in operational oversight, with a focus on issue resolution and process improvement. Requirements - Ability to connect with stakeholders at all levels. - Tailor communication to suit various audiences. - Utilize reassuring and confident communication techniques. - Conduct bi-weekly operational reviews with internal teams. - Oversee the program’s Profit & Loss statements. Benefits - Flexible work hours and flexible paid time off. - Work remotely. - Generous parental leave. - Comprehensive healthcare, vision, and dental benefits. - Competitive salary and equity stake.