DescriptionSilverfort is on a mission to bring identity security everywhere – to every human, machine, and AI agent, both on-prem and in the cloud. Our unique technology secures identities & access at runtime, in ways that weren’t possible before. With the broadest identity security platform in the market, trusted by more than 1,000 customers including many Fortune 100 companies, Silverfort is uniquely positioned to lead the fast-growing identity security category. Joining Silverfort means becoming part of a fast-moving team with a culture of innovation and collaboration, that goes above and beyond to help our customers and each other, on a journey to reshape the future of identity security. We are looking for a Strategic Customer Success Manager that will join an amazing group of people. In this role, you will help build Silverfort’s customer relationships and manage our largest client accounts. You will collaborate with Product, R&D and Sales teams to solve any technical issues, ensure successful deployment and supply on going support to make our customers happy. Responsibilities - Lead technical engagements with enterprise customers to solve complex challenges and drive successful outcomes - Build trusted relationships with stakeholders to understand business and operational needs and align solutions accordingly - Develop and execute customer success plans that map requirements to measurable value and long-term growth - Monitor and report on customer KPIs to ensure achievement of critical success metrics - Own adoption and renewal targets for assigned accounts and drive Customer Success programs to meet business goals - Manage escalations effectively by providing clear guidance and coordinating internal resources to resolve issues - Collaborate cross-functionally with internal teams to deliver seamless customer experiences and value realization - Maintain strong organizational discipline to manage multiple projects and priorities efficiently Requirements - 4+ years of Customer Success experience, preferably in the identity or security space - Experience in technically managing big enterprise accounts - Proven knowledge in Networking and Information Security. Cyber Security background, an advantage - Familiarity with Linux and Windows (AD, Domain Controllers) - Cloud Technologies knowledge is an advantage - B.Sc. in Computer Science or equivalent, an advantage - Team player, motivated, communicative person - Willingness to travel up to 25% of the time - East coast or central preferred

Role Description We are seeking an experienced and dynamic Sr. Customer Success Manager to lead our customer initiatives by balancing three key responsibilities: Customer Success, Pharmacy Operational Management, and Financial Growth. This role requires expertise in building relationships, overseeing operations, and driving financial performance to ensure the success of our customer programs. This role will require travel to customer sites up to 50% of the time. Key Responsibilities: - Customer Success: - Relationship Building: Establish and maintain strong, collaborative relationships with key stakeholders, including dispensers, clinic staff, financial personnel, providers, and executives. - Effective Communication: Tailor communication to suit various audiences, ensuring clarity and alignment. - Objection Handling: Proactively address concerns and objections raised by stakeholders. - Presentation Skills: Master the use of House Rx template decks, customizing them to meet specific customer needs. - Operational Management: - Customer Advocacy: Serve as the voice of the customer in all internal discussions. - Proactive Monitoring: Regularly monitor communication channels, task queues, and documentation. - Issue Resolution: Distinguish between program-related and operational issues. - Operational Alignment: Conduct bi-weekly operational reviews with internal teams. - Financial Growth: - P&L Management: Oversee the program’s Profit & Loss statements. - Revenue Generation: Identify and implement new growth initiatives. - Customer Request Evaluation: Assess the financial and operational implications of customer requests. Qualifications - 8+ years of experience with a minimum of 3-5 years in program management or a similar role. - Experience/knowledge of the pharmacy space is required; specialty pharmacy experience preferred. - Strong relationship-building and communication skills. - Proficient in analyzing financial data and driving program growth through data-driven decision-making. - Experience in operational oversight, with a focus on issue resolution and process improvement. Requirements - Ability to connect with stakeholders at all levels. - Tailor communication to suit various audiences. - Utilize reassuring and confident communication techniques. - Conduct bi-weekly operational reviews with internal teams. - Oversee the program’s Profit & Loss statements. Benefits - Flexible work hours and flexible paid time off. - Work remotely. - Generous parental leave. - Comprehensive healthcare, vision, and dental benefits. - Competitive salary and equity stake.

About You You’re a jack-of-all-trades with a passion for cool technology and interacting with people and making them happy. You’re a self-starter who’s good at triaging problems and working on the most important one. You’ve worked directly with customers for a long time and are comfortable being the face of the company to them. One of the things that pleases you most in life is customers successfully using your product, being thrilled with its value, and telling you they’re happy they partnered with you. Further, you’re a curious person, and you’d love the opportunity to work with a technology team that includes data scientists, algorithm experts, and front-end engineers to expand your knowledge. About Us Constructor.io powers product search and discovery for some of the largest retailers in the world, like Sephora and Backcountry. We serve billions of requests every year, and you’ve probably seen our results somewhere and used our product without knowing it. We differentiate ourselves by focusing on metrics over features, and reinventing search and discovery from the ground up as a machine learning challenge with the specific goal of improving metrics like revenue. We have grown several hundred percent YoY for the last 2 years and have customers in every eCommerce vertical, around the world, and spanning many languages.   We’re a passionate team of technologists who love solving problems and want to make our customers’ and coworkers’ lives better. We value empathy, openness, curiosity, continuous improvement, and are excited by metrics that matter. We believe that empowering everyone in a company to do what they think is best can lead to great things. About the Position As a Customer Success Manager, you’ll be joining a rapidly growing team that helps our customers increase their revenue by improving the search and product discovery experiences of their websites and mobile apps through integrating with our services.  Your specific responsibilities will include: - Repaying our customers’ trust through ensuring they get live with our product and are thrilled with the results - Understand the needs and roles within the enterprise organizations we work with and help to manage prioritizations and misalignments. If two people within a customer ask for different things, your team must understand how to prioritize for the success of the organization without hurting feelings - Helping craft and dictate both internal and external narratives for what’s needed to make a customer successful - Effectively asking for and managing engineering time to ensure important work for customers is prioritized and unimportant requests are resolved with minimal to no engineering resources - Fielding and troubleshooting customer support requests - Creating and updating customer documentation and training materials as needed - Always looking for new ways you can make our integration process more robust and make customers feel even more successful

About You You’re a jack-of-all-trades with a passion for cool technology and interacting with people and making them happy. You’re a self-starter who’s good at triaging problems and working on the most important one. You’ve worked directly with customers for a long time and are comfortable being the face of the company to them. One of the things that pleases you most in life is customers successfully using your product, being thrilled with its value, and telling you they’re happy they partnered with you. Further, you’re a curious person, and you’d love the opportunity to work with a technology team that includes data scientists, algorithm experts, and front-end engineers to expand your knowledge. About Us Constructor.io powers product search and discovery for some of the largest retailers in the world, like Sephora and Backcountry. We serve billions of requests every year, and you’ve probably seen our results somewhere and used our product without knowing it. We differentiate ourselves by focusing on metrics over features, and reinventing search and discovery from the ground up as a machine learning challenge with the specific goal of improving metrics like revenue. We have grown several hundred percent YoY for the last 2 years and have customers in every eCommerce vertical, around the world, and spanning many languages.   We’re a passionate team of technologists who love solving problems and want to make our customers’ and coworkers’ lives better. We value empathy, openness, curiosity, continuous improvement, and are excited by metrics that matter. We believe that empowering everyone in a company to do what they think is best can lead to great things. About the Position As a Customer Success Manager, you’ll be joining a rapidly growing team that helps our customers increase their revenue by improving the search and product discovery experiences of their websites and mobile apps through integrating with our services.  Your specific responsibilities will include: - Repaying our customers’ trust through ensuring they get live with our product and are thrilled with the results - Understand the needs and roles within the enterprise organizations we work with and help to manage prioritizations and misalignments. If two people within a customer ask for different things, your team must understand how to prioritize for the success of the organization without hurting feelings - Helping craft and dictate both internal and external narratives for what’s needed to make a customer successful - Effectively asking for and managing engineering time to ensure important work for customers is prioritized and unimportant requests are resolved with minimal to no engineering resources - Fielding and troubleshooting customer support requests - Creating and updating customer documentation and training materials as needed - Always looking for new ways you can make our integration process more robust and make customers feel even more successful