• The Sales Support Specialist collaborates with the Sales and Engineering teams to develop supported business solutions, applying technical discretion and judgment and drawing on advanced knowledge of IT manufacturers, representatives, and suppliers. • Outside Sales/Account Executive Support: Partner with Outside Sales and Account Executives to identify and track future project opportunities, retain client services, and build client loyalty. • Become a strategic partner by staying current with assigned clients' challenges and opportunities. • Facilitate recurring in-person business reviews with all assigned managed service clients. • Customer product and professional services quoting and proposal creation. • Proactively work through the contract and licensing renewal queues while carrying out equipment and software quoting and procurement requests. • Periodically serve as a point of escalation and communication during critical circumstances, business-impacting outages, or sensitive service issues. • Stay current on new products, solutions, service offerings, and pricing. • Sales Operations Support: Monitor presales ticket que and turn quotes around as assigned. • Work with internal DataVizion resources to assist with both pre-sales and post-sales needs. • Work with external resources, including, but not limited to, vendor and manufacturer representatives, to assist with pre-sales and post-sales needs. • Responsibilities include, but are not limited to, requesting and negotiating pricing, requesting and managing product holds, and requesting/researching product lead times. • Work with customers to assist with both pre-sales and post-sales needs. • Submit and manage deal registrations using manufacturer partner portals. • Document information needed by other DataVizion resources; examples include, but are not limited to, reference numbers for deal registrations, manufacturer special pricing, and vendor quotes, as well as agreements and other items, if applicable.

• Leverage entry-level technical support knowledge to provide superior customer service to managed services clients and basic troubleshooting/ticket resolution within a 24/7/365 helpdesk environment. • Answers incoming help desk inquiries via phone and email, providing a positive first impression of our company. • Uses entry-level technical skills and company processes/client service level agreements to prioritize the urgency of each inquiry. • Creates a ticket for each interaction via Connectwise ticketing system and assigns the ticket to the appropriate team member for resolution. • Monitoring ticket boards for status and managing assignments to ensure tickets are responded to by Technical Support Specialists within the appropriate timeframe for each ticket’s priority level, communicating with the appropriate parties and performing follow-up actions to ensure tickets move timely through the resolution process. • The first priority for the Customer Support Representative, Level 2, is answering incoming calls to generate tickets; however, after initial training and as time and skill levels allow, CSR2s will work to resolve Level 1 tickets and escalate as appropriate per position guidelines. • Communicates technical information clearly and effectively over the phone, in person, and in writing to English-speaking clients. • Documenting client communication and resolution efforts via internal ticketing system. • Maintaining a high degree of professionalism, confidentiality, and integrity while accessing client data/systems and supporting mission-critical environments. • Maintaining compliance with all company policies and procedures. • Other related responsibilities as assigned.

• Input Microsoft Co-sell opportunities into Microsoft Partner Center, including data entry, opportunity qualification, and updating won/lost opportunities. • Monitor and maintain data accuracy across all Partner Center entries to ensure compliance with Microsoft incentive eligibility requirements. • Handle annual client renewals of Microsoft 365 subscriptions (including Azure): pulling reports, building contracts, communicating with customers, and renewing subscriptions per agreements. • Provide superior, first-line customer support related to Office 365 inquiries, meeting Service Level Target for responses related to licensing administration/customer questions, escalating as needed per department procedures. • Onboard new CSP customers, including such activities as: sending a welcome email, coordinating the transition/purchase/reassignment of licensing, and working with current partner or Microsoft to cancel previous subscriptions as needed. • Build customer quotes in accordance with provided customer/prospect requirements, using both Excel and PandaDoc, sending completed quotes to the appropriate party. • Run customer reports for monthly invoicing processes. • Conduct regular data audits across customer accounts, licensing inventories, and Partner Center records to identify discrepancies and opportunities for optimization. • Track and report on departmental KPIs to support operational decision-making. • Identify inefficiencies in current workflows and proactively recommend process improvements to enhance team productivity and accuracy.

Are you a driven communicator with a passion for tech and results? We’re looking for a Norwegian-speaking Meeting Booker to join our remote team and help some of the most exciting SaaS, software, and AI companies grow. What you'll do: 📞 Reach out to warm and cold leads (B2B) 📅 Book qualified meetings for our clients' sales teams 🧠 Represent innovative tech brands in SaaS, AI, and software 🌍 Work fully remote – from anywhere you like What we offer: 💰 €12/hour base salary 💸 €40–€60 per booked qualified meeting 🎯 On-target earnings of €3,000+ per month 🚀 Uncapped commission – the more you book, the more you earn 📚 Sales scripts, training & tools provided Requirements: - Native or fluent Norwegian speaker - Comfortable with outreach via phone, email, and LinkedIn - Solid communication skills and self-discipline - Access to a quiet work environment, stable internet, and headset - Experience in sales, SDR or booking is a plus – but not a must Sound like you? Let’s talk! Apply now and start booking your way into tech 🚀