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Cloud, Licensing Support Specialist
Location
United States
Posted
58 days ago
Salary
$25 - $31 / hour
Seniority
Mid Level
Job Description
Cloud, Licensing Support Specialist
Managed Solution
• Input Microsoft Co-sell opportunities into Microsoft Partner Center, including data entry, opportunity qualification, and updating won/lost opportunities. • Monitor and maintain data accuracy across all Partner Center entries to ensure compliance with Microsoft incentive eligibility requirements. • Handle annual client renewals of Microsoft 365 subscriptions (including Azure): pulling reports, building contracts, communicating with customers, and renewing subscriptions per agreements. • Provide superior, first-line customer support related to Office 365 inquiries, meeting Service Level Target for responses related to licensing administration/customer questions, escalating as needed per department procedures. • Onboard new CSP customers, including such activities as: sending a welcome email, coordinating the transition/purchase/reassignment of licensing, and working with current partner or Microsoft to cancel previous subscriptions as needed. • Build customer quotes in accordance with provided customer/prospect requirements, using both Excel and PandaDoc, sending completed quotes to the appropriate party. • Run customer reports for monthly invoicing processes. • Conduct regular data audits across customer accounts, licensing inventories, and Partner Center records to identify discrepancies and opportunities for optimization. • Track and report on departmental KPIs to support operational decision-making. • Identify inefficiencies in current workflows and proactively recommend process improvements to enhance team productivity and accuracy.
Job Requirements
- Minimum 2+ years of hands-on experience with Microsoft Cloud Solution Provider (CSP) programs and Partner Center, including subscription management, CPOR claims, co-sell deal registration, incentive program compliance, and GDAP relationship administration.
- Demonstrated expertise with Microsoft New Commerce Experience (NCE) including subscription lifecycles, pricing models, term commitments, and legacy CSP to NCE transitions.
- Strong knowledge of Microsoft licensing programs and models including CSP, NCE, and Open Value, with working knowledge of Azure consumption billing and subscription management.
- Proven technical troubleshooting skills and ability to communicate complex concepts clearly to customers, including writing guidance documentation and resolving licensing provisioning issues, subscription transfers, and Partner Center operational problems.
- Extremely organized and detail-oriented, an efficiency rockstar, and an excellent verbal and written (English) communicator as the job requires multiple internal and external interactions.
- Demonstrated ability to research and develop proficiency around detailed, technical subjects.
- Strong analytical skills with the ability to review data, identify patterns, spot errors, and draw actionable insights from reports and metrics.
- Proven track record of identifying process inefficiencies and implementing improvements that enhance productivity and accuracy.
- Previous knowledge of contract management systems and/or procurement processes is preferred. If none, demonstrated attention to details and methodical traits are required.
- Experience in utilizing quoting/contracts management systems (PandaDoc, ConnectWise preferred).
Benefits
- PTO – earn 80 hours upon hire in year 1; 15 days in year 2; and 20 days in years 3+
- 401k – Eligibility after 90 days; Managed Solution matches 50% of your first 6% in contributions, starting after 90 days
- Holidays - Managed Solution celebrates 7 paid holidays each year Plus, 1 Floating Holiday per Year… and 2 After 5 Years of Service!
- Medical, Dental, Vision – Managed Solution pays 80% of the employee cost on the base plan + 15% of dependent costs on the base plan (Optional Flexible Spending Account for eligible Health Care or Dependent Care costs)
- Telemedicine options: “see” a medical provider from anywhere, over the phone, 24/7
- $100K Life/AD&D policy provided for all employees, free of charge!
- Employee Assistance Program – free financial consultation; counseling services; 24/7 traveler’s assistance; and more!
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