• Collaborating with the Account Executive to thoroughly understand the prospect's technical environment, Cloud Data Platform cost challenges, cost optimization goals, and key business objectives through in-depth technical discovery sessions. • Owning and driving the technical validation and Proof of Value (POV) exercises for SELECT. This includes meticulous POC preparation, proactive management, and ensuring successful technical outcomes, demonstrating clear value and alignment with prospect requirements. • Tailoring and delivering compelling SELECT platform demonstrations to prospects, effectively showcasing its capabilities and addressing their specific use cases and concerns. • Leveraging your analytical skills and deep understanding of Cloud Data Platform to develop compelling business cases and robust ROI analyses that clearly articulate the tangible value, cost savings, and performance improvements achievable with SELECT. • Becoming the go-to expert within the company for SELECT, ensuring prospects achieve optimal results and a seamless implementation experience. • Taking full ownership of the technical win for SELECT engagements, guiding prospects through the technical evaluation process, addressing all technical requirements, and building technical confidence in the solution. • Representing DoiT and SELECT at company events and industry conferences, delivering engaging presentations and demonstrations to a wider audience, showcasing our Snowflake/Databricks (and soon BigQuery) optimization expertise as well as platform capabilities. • Translate customer pain points and feature gaps into structured, technically credible input for R&D teams. Represent the voice of the technical customer in roadmap discussions. • Ensure timely entry of data into internal business support solutions. Contribute to systems and tools to provide key business information and metrics to highlight performance and effectiveness.

• Collaborating with the Account Executive to thoroughly understand the prospect's technical environment, Cloud Data Platform cost challenges, cost optimization goals, and key business objectives through in-depth technical discovery sessions. • Owning and driving the technical validation and Proof of Value (POV) exercises for SELECT. This includes meticulous POC preparation, proactive management, and ensuring successful technical outcomes, demonstrating clear value and alignment with prospect requirements. • Tailoring and delivering compelling SELECT platform demonstrations to prospects, effectively showcasing its capabilities and addressing their specific use cases and concerns. • Leveraging your analytical skills and deep understanding of Cloud Data Platform to develop compelling business cases and robust ROI analyses that clearly articulate the tangible value, cost savings, and performance improvements achievable with SELECT. • Becoming the go-to expert within the company for SELECT, ensuring prospects achieve optimal results and a seamless implementation experience. • Taking full ownership of the technical win for SELECT engagements, guiding prospects through the technical evaluation process, addressing all technical requirements, and building technical confidence in the solution. • Representing DoiT and SELECT at company events and industry conferences, delivering engaging presentations and demonstrations to a wider audience, showcasing our Snowflake/Databricks (and soon BigQuery) optimization expertise as well as platform capabilities. • Translate customer pain points and feature gaps into structured, technically credible input for R&D teams. Represent the voice of the technical customer in roadmap discussions. • Ensure timely entry of data into internal business support solutions. Contribute to systems and tools to provide key business information and metrics to highlight performance and effectiveness.

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role As a Solution Architect at Elastic, you help customers and partners design, implement, and optimize solutions using the Elastic Stack. Working closely with our Inside Sales team you act as a technical expert, guiding them through architecture decisions, deployment strategies, and best practices. What You Will Be Doing - Collaborate with account teams to understand customer requirements. - Conduct technical discovery sessions and solution workshops. - Design architectures for search, observability, and security use cases. - Deliver product demonstrations and proof-of-concepts. - Assist with deployment planning and configuration. - Provide guidance on scaling, performance tuning, and security. - Document solutions and share technical knowledge internally and externally. What You Bring - Solid understanding of distributed systems and data indexing/search. - Experience in a technical customer-facing role. - Ability to map business needs to technical solutions. - Strong problem-solving and communication skills. - Familiarity with cloud platforms (AWS, Azure, GCP). - Fluent in English. Bonus Points - - Experience with the Elastic Stack (Elasticsearch, Kibana, Beats, Logstash) or similar technologies. - Experience in observability, security analytics, or enterprise search. - Knowledge of scripting or programming (Python, Java, etc.). - Understanding of DevOps practices and CI/CD pipelines. Additional Information - We Take Care of Our People As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do. We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do. - Competitive pay based on the work you do here and not your previous salary - Health coverage for you and your family in many locations - Ability to craft your calendar with flexible locations and schedules for many roles - Generous number of vacation days each year - Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service - Up to 40 hours each year to use toward volunteer projects you love - Embracing parenthood with minimum of 16 weeks of parental leave Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co. We will reply to your request within 24 business hours of submission. Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster) Elasticsearch develops and distributes technology and information that is subject to U.S. and other countries’ export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Syria, or Russia, including the Ukrainian territories annexed by Russia (The Crimea region of Ukraine, The Donetsk People's Republic (DNR), The Luhansk People's Republic (LNR), Kherson or Zaporizhzhia). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic. Please see here for our Privacy Statement.

• Architect end-to-end VIP engagement models, defining the "Player Journey" for high-value spenders - from tiered support access to proactive account management • Work with Operations teams to define the specific profile, training, and “soft-skill” requirements for VIP Account Managers to ensure a premium service standard • Develop reporting frameworks for VIP program health, focusing on metrics like NRR, churn reduction among top-tier spenders, and campaign ROI • Act as the Subject Matter Expert for VIP services, leading discussions with client leadership to demonstrate how our bespoke human-service models directly impact their bottom line • Own the narrative for all VIP-related bids, articulating a sophisticated approach to player psychology and retention that sets Keywords apart • Design and configure proactive outreach campaigns within Helpshift to drive incremental revenue and re-engagement (e.g., lapsed spender recovery, webstore cart abandonment conversion, and special event invitations)