Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: - Take full ownership of user inquiries, handling cases from first response to final resolution; - Remotely diagnose connectivity and app-related issues to provide step-by-step guidance to users; - Manage "on-the-spot" urgent scenarios occurring at physical stations, requiring fast situational awareness; - Execute quick actions regarding refunds, escalations, and compensations based on project guidelines; - Deliver clear and concise support via chat and email while maintaining a customer-centric, empathetic approach; - Keep up with evolving tools and technology; - Handle sensitive customer data with care and security; - Apply the latest and greatest customer happiness practices; - Maintain deep understanding of client solutions and meet KPI; - Communicate with developers and cross-functional specialists. What you need to succeed in this role: - Excellent English skills (at least C1 for both spoken and written); - At least 1 year of experience in technical support is a must; - Strong understanding of mobile app troubleshooting (login, payment, bugs); - Knowledge of Bluetooth connectivity and app permissions; - Familiarity with Intercom, live chat platforms, and internal monitoring dashboards. - Excellent writing and communication skills; - Ability to learn and follow precise procedures; - Strong analytical thinking and research skills; - Positive, proactive and responsible attitude; - Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload). Will be a great plus: - Experience with CRM systems; Benefits: - Fixed Schedule: Wednesday – Sunday, 5 PM – 1 AM UTC; - Opportunity to cooperate fully remotely; - Inclusive international environment; - Compensation in USD; - Rewards for referring friends; - Balance between project workload and personal time, but also – internal health policy; - Responsive leadership interested in your development and long-lasting cooperation; - Greenhouse conditions for self-development; - A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: - Take full ownership of user inquiries, handling cases from first response to final resolution; - Remotely diagnose connectivity and app-related issues to provide step-by-step guidance to users; - Manage "on-the-spot" urgent scenarios occurring at physical stations, requiring fast situational awareness; - Execute quick actions regarding refunds, escalations, and compensations based on project guidelines; - Deliver clear and concise support via chat and email while maintaining a customer-centric, empathetic approach; - Keep up with evolving tools and technology; - Handle sensitive customer data with care and security; - Apply the latest and greatest customer happiness practices; - Maintain deep understanding of client solutions and meet KPI; - Communicate with developers and cross-functional specialists. What you need to succeed in this role: - Excellent English skills (at least C1 for both spoken and written); - At least 1 year of experience in technical support is a must; - Strong understanding of mobile app troubleshooting (login, payment, bugs); - Knowledge of Bluetooth connectivity and app permissions; - Familiarity with Intercom, live chat platforms, and internal monitoring dashboards. - Excellent writing and communication skills; - Ability to learn and follow precise procedures; - Strong analytical thinking and research skills; - Positive, proactive and responsible attitude; - Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload). Will be a great plus: - Experience with CRM systems; Benefits: - Fixed Schedule: Wednesday – Sunday, 5 PM – 1 AM UTC; - Opportunity to cooperate fully remotely; - Inclusive international environment; - Compensation in USD; - Rewards for referring friends; - Balance between project workload and personal time, but also – internal health policy; - Responsive leadership interested in your development and long-lasting cooperation; - Greenhouse conditions for self-development; - A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: - Take full ownership of user inquiries, handling cases from first response to final resolution; - Remotely diagnose connectivity and app-related issues to provide step-by-step guidance to users; - Manage "on-the-spot" urgent scenarios occurring at physical stations, requiring fast situational awareness; - Execute quick actions regarding refunds, escalations, and compensations based on project guidelines; - Deliver clear and concise support via chat and email while maintaining a customer-centric, empathetic approach; - Keep up with evolving tools and technology; - Handle sensitive customer data with care and security; - Apply the latest and greatest customer happiness practices; - Maintain deep understanding of client solutions and meet KPI; - Communicate with developers and cross-functional specialists. What you need to succeed in this role: - Excellent English skills (at least C1 for both spoken and written); - At least 1 year of experience in technical support is a must; - Strong understanding of mobile app troubleshooting (login, payment, bugs); - Knowledge of Bluetooth connectivity and app permissions; - Familiarity with Intercom, live chat platforms, and internal monitoring dashboards. - Excellent writing and communication skills; - Ability to learn and follow precise procedures; - Strong analytical thinking and research skills; - Positive, proactive and responsible attitude; - Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload). Will be a great plus: - Experience with CRM systems; Benefits: - Fixed Schedule: Wednesday – Sunday, 5 PM – 1 AM UTC; - Opportunity to cooperate fully remotely; - Inclusive international environment; - Compensation in USD; - Rewards for referring friends; - Balance between project workload and personal time, but also – internal health policy; - Responsive leadership interested in your development and long-lasting cooperation; - Greenhouse conditions for self-development; - A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

• Contribute to the IP of Uniguest and support the mission of the company and the tech support group (UCrew). • Provide technical support for customers by troubleshooting a variety of applications and product lines. • Assist Tier 1 agents by providing guidance, clarifying processes, and reinforcing best practices to improve first-call resolution rates. • Encourage and promote the use of the Knowledge Base, identifying areas for improvement and training Tier 1s on effective usage. • Take ownership of complex customer issues, ensuring timely resolution while minimizing unnecessary escalations. • Work with customers and their IT teams to resolve long-duration issues effectively. • Demonstrate internal leadership through initiative-taking problem-solving and mentorship of Tier 1 team members. • Help manage the Tier 2 case backlog by properly categorizing, prioritizing, and actively working cases. • Ensure accurate and thorough documentation in the Uniguest case system. • Complete assigned projects, including account organization, documentation, and process improvements. • Escalate cases appropriately to higher Tier or Supervisor when necessary. • Exhibit positive work behaviors outlined in the Uniguest Employee Handbook. • Bring creative solutions and innovation to drive continuous improvement. • Maintain a strong understanding of Uniguest procedures and policies, setting an example for coworkers. • Responsibilities may be adjusted as business needs evolve.