Clarion Home Services Group is seeking a Dispatch Support Specialist to manage the daily logistics of our field technicians. This role is central to our operations, ensuring that HVAC, plumbing, and electrical service calls are matched with the right technician based on priority and location. Please note that we are exclusively seeking candidates for full-time employment; part-time shifts are not available for this role. - Schedule: Standard daytime hours. - Availability: Candidates must be available to work rotating Saturdays as part of their regular full-time schedule. Why Work for Clarion Home Services Group? - Growth Opportunities & Fantastic fun work culture - Strong Benefits Package (start on the 1st of the month following hire date): - Medical (3 affordable medical plans to choose from), Dental and Vision Insurance - Company Paid Benefits: Short-Term and Long-Term Disability, Life Insurance - Employee Assistance Program (EAP) - Optional Benefits: Flexible Spending Accounts, Health Savings Accounts, Supplemental Medical Insurance, Pet Insurance, and ID & Legal Shield - 401k with Company Match! - Professional and Personal Development, Including Continued Education Assistance - Paid Time Off and 9 Paid Holidays - Compensation: $19-$22/hr What You'll Do: - Coordinate and dispatch service calls based on urgency and technician specialty. - Maintain constant communication with field technicians, service managers, and customers to provide status updates. - Strategically plan the following day's schedule with field supervisors to ensure maximum efficiency. - Facilitate communication between technicians and vendors for complex or multi-stage jobs. - Resolve customer concerns promptly and provide backup support for incoming service calls. - Utilize internal software (ServiceTitan) and Microsoft Office to track revenue goals and technician progress. What You Bring: - 1+ years of professional dispatching experience (preferably in home trades like HVAC, Plumbing, or Electrical). - 2+ years of experience in a customer-facing role. - Proficient in Microsoft Outlook, Word, and Excel. Experience with ServiceTitan is a significant plus. - Strong verbal and written skills with the ability to manage high-demand peak seasons. - High School Diploma or GED required. Ready to Answer the Call? If you have a background in dispatching and a commitment to high-quality service, please submit your resume for review.

POSITION SUMMARY The Credentialing Specialist performs advanced administrative work related to the organization’s provider credentialing and enrollment activities across multiple states and payer types. This role is responsible for managing complex credentialing functions that support the organization’s clinical operations, regulatory compliance, and revenue continuity. The position requires the regular use of analysis, interpretation, and independent judgment in applying payer, regulatory, and accreditation standards and in addressing non-routine credentialing issues that have operational or compliance impact. PRIMARY RESPONSIBILITIES Manage the full lifecycle of provider credentialing and recredentialing activities across commercial and government payers, ensuring alignment with organizational objectives, regulatory standards, and payer requirements. Analyze, interpret, and apply payer, CMS, and regulatory credentialing criteria to varied provider circumstances; assess complex or non-standard situations and determine appropriate actions to maintain compliance and participation. Supports the collaborative agreement process through administrative coordination, documentation tracking, and communication, ensuring all actions follow defined escalation and approval protocols. Independently evaluate credentialing files to identify discrepancies, gaps, or risks, and address issues through appropriate resolution methods consistent with organizational and regulatory expectations. Serve as an internal resource on credentialing standards and enrollment requirements, providing guidance to leadership, providers, and cross-functional partners regarding credentialing status, risks, timelines, and operational impact. Monitor credentialing outcomes, payer feedback, and processing trends; identify systemic issues and recommend enhancements to workflows, documentation standards, or controls to improve effectiveness and audit readiness. Coordinate and conduct communications with payer representatives, CMS, and external organizations to resolve credentialing matters that require judgment, clarification, or interpretation of requirements. Maintain and oversee credentialing data within applicable systems and platforms, ensuring integrity, consistency, and compliance across multiple jurisdictions. Contribute to and support credentialing-related initiatives, including process redesign, system enhancements, regulatory changes, and organizational growth activities. QUALIFICATIONS Bachelor’s degree preferred; equivalent combination of education and substantial credentialing experience may be considered in lieu of degree. Demonstrated experience with provider credentialing and enrollment processes, including commercial payers and government programs. Advanced working knowledge of credentialing platforms and databases (e.g., CAQH, PECOS, Modio, VerityStream, Cactus). Strong analytical skills with the ability to evaluate complex information and apply standards across varying circumstances. Ability to work independently on non-routine matters and exercise judgment consistent with regulatory and organizational expectations. High level of professionalism, confidentiality, and compliance with HIPAA requirements. The anticipated salary range for this role is $50K-55K annualized. This remote position follows a location-based compensation structure. The posted salary range represents the potential pay range across various U.S. geographic markets. Actual compensation will be determined based on the candidate’s primary work location, experience, qualifications, and internal equity considerations, in accordance with applicable pay transparency laws.

Role Description The Billing Specialist II is responsible for managing complex billing functions, ensuring timely and accurate claims processing, and resolving issues related to insurance payments and account balances. This position serves as the primary contact for insurance companies and other payers, performing in-depth research to facilitate claim resolution and maximize collections. The Billing Specialist II also supports team training, assists with audits, and ensures compliance with payer regulations and company policies. Essential Functions - Serves as the primary point of contact for insurance companies, payers, and patients regarding billing inquiries and claim resolution. - Reviews and processes insurance claims, ensuring timely submission and compliance with payer guidelines. - Identifies and resolves credit balances, reclassifies revenue, and processes adjustments according to transaction coding policies. - Reviews and corrects claim filing edits in electronic health record (EHR) and practice management systems (e.g., Athena, Cerner, Ingenious Med). - Researches and resolves claim denials and rejections, working proactively to identify trends and implement corrective actions. - Monitors and works vendor/payer audit trails, submitting secondary claims and addressing discrepancies as needed. - Maintains up-to-date knowledge of federal, state, and payer billing guidelines, utilizing payer websites for claims follow-up. - Assists in training staff and providers on billing updates, maintaining a centralized electronic repository for reference materials. - Ensures proper billing and collection procedures in collaboration with management, clinic staff, and coding teams. - Maintains confidentiality and ensures compliance with HIPAA regulations and company policies. - Performs other duties as assigned. - Maintains regular and reliable attendance. - Complies with all policies and standards. Qualifications - 2-4 years of experience in medical billing, insurance claims processing, or revenue cycle management required. - 1-3 years in collections, knowledge of third party billing, and insurance reimbursement required. - 0-1 years of experience with Medicare preferred. Requirements - Advanced knowledge of medical billing processes, insurance claim procedures, and payer policies. - Strong understanding of revenue cycle management, including insurance reimbursement and claim adjudication. - Proficiency in electronic health records (EHR) and practice management systems. - Ability to analyze and resolve complex billing issues, including denials and payment discrepancies. - Strong communication and problem-solving skills to interact with patients, providers, and payers. - Ability to train and mentor team members on billing best practices. - Detail-oriented with the ability to meet deadlines and manage multiple priorities. - Working knowledge of HIPAA regulations and data confidentiality requirements. Licenses and Certifications - CPB- Certified Medical Biller issued by AAPC preferred. - Certified Medical Insurance Specialist (CMIS) issued by PMI preferred. Benefits - Health insurance. - 401(k). - Licensure/certification reimbursement. - Tuition reimbursement. - Student loan assistance for eligible roles.

Job Title: Patient Enrollment Specialist - Pulmonary Rehab Classification: 1099 Contractor Hours/Schedule: Mon-Fri; 10am-6pm ET OR 11am-7pm ET Work Structure: Fully Remote Team: Clinical Operations Reporting to: Head of Clinical Operations Location: United States Compensation: $20-$22 per hour + performance based bonus available Job Summary: As a Patient Enrollment Specialist in our dynamic team, you will play a pivotal role in enrolling patients in our Pulmonary Rehab program and ensuring patient satisfaction. The primary responsibility of this role is engaging potential patients over the phone, provide information about our healthcare service, address their questions, and ultimately sign them up for our program. You will provide potential patients and family members with information regarding the program, offer technical support, and schedule the patients for their sessions with our care team. Responsibilities: - Educate potential patients and family members on the program, answer any questions they might have, emphasizing program benefits and features, objection handle, and enroll patients in the program - Assist patient in navigating the program app and/or website and address any technical issues - Initiate outbound calls to potential patients and respond to inbound calls promptly. - Assess patient eligibility with provided documentation and address patient inquiries and concerns. - Record and maintain accurate information and call notes in our system including insurance, provider, and clinical updates regarding patient health - Achieve weekly targets as a productivity measure - Ensure timely follow-up response for patients expressing interest in the program and provide excellent customer service to build trust. - Stay informed about the latest developments in cardiac rehabilitation and attend training sessions to enhance knowledge of the program - Send educational material to interested patients through email and other communication channels - Communicate insurance or other information as needed with relevant parties Qualifications: - Ability to thrive in a fast-paced start-up environment - Experience working in a quota driven environment - Passionate about making healthcare more effective and efficient. You believe technology has the power to improve clinical outcomes and you want to make that a reality. Prior healthcare experience is nice to have but not required. - Experience engaging with customers / patients in a sales capacity - Experience with outbound calling and high EQ / IQ when navigating different types of situations - Experience leveraging technology in a professional setting *Note: This is a 1099 contractor position