Background Three consultants are requested for this position. The EWS-F project aims to advance end-to-end multi-hazard early warning systems and capacities to enable countries to take early action and reduce the impact of hydrological hazards, in particular floods. To ensure effective implementation and alignment with national priorities, it is necessary to review the national institutional structure of EWS in Comoros, Madagascar, Mauritius and Haiti and propose recommendations that allow for improved organization and operational processes. The EWS-F project seeks to engage 3 consultants to support the consolidation of institutional and operational frameworks for the development of Early Warning Systems for floods in Comoros, Madagascar, Mauritius and Haiti. Duties and Responsibilities The consultants are expected to perform the following activities:  1- Revise the capacity assessment of hydrometeorological and warning services - Revise the assessment reports of Madagascar and Mauritius and provide improvement of the available roadmaps. - Coordinate the validation of the assessment reports of Madagascar and Mauritius, engaging high-level and technical national stakeholders and WMO technical teams.    - Map synergies with existing projects, programmes (CREWS-SWIO, ClimSA, SOFF, IOC HYDROMET etc.) for the development of hydrological systems and services.   2- Develop a Concept of Operations (CONOPs) and Standard Operating Procedures (SOPs) for EWS - Carry out desk reviews on legislations and institutional frameworks for current warning services in Comoros, Madagascar, Mauritius and Haiti and provide a synthesis with related references. - Conduct interviews and consultations with national institutions (NMHS, Civil protection, others), describe the current operational procedures for warning services and provide recommendations for improved institutional cooperation. - Support a stakeholder engagement workshop in each country on the fundaments of CONOPS for EWS for floods and on required SOPs for hydrometeorological forecasting and warning.  - Develop national reports on the CONOPS and SOPs for EWS for floods. 3- Strengthen hydrometeorological data management and forecasting systems to support flood early warning in Haiti.    - Support the establishment of data management systems for hydrometeorological observing data. - Evaluate past flood events by analysing historical data, assessing impacts and strengthening inter-institutional data sharing. - Contribute to the development of SOPs for warning in Haiti. Deliverables The consultants will report to the EWS-F SWIO Technical Officer (PO/HMF), will work in close collaboration with Comoros, Madagascar, Mauritius and Haiti NMHS focal points and WMO technical teams and shall prepare and submit the following deliverables: 1- Initial reports: - Revised NCAT for Madagascar and Mauritius with revised CONOPS and road map. - Revised CONOPS for Haiti - Summary of risk information available for Haiti to support flood warning development 2- 1st progress reports: - Summary of stakeholder consultation in Comoros, Madagascar, Mauritius and Haiti - Summary of risk information available for Haiti to support flood warning development 3- Final reports: - Report on SOPs for flood warnings for Comoros, Madagascar and Mauritius - Consolidation of master plan for observations and SOPs for flood warning. - Case studies on flood warning in Haiti, Comoros, Madagascar and Mauritius. Planned travels The consultants are expected to travel under this contract. The specific travel itineraries will be discussed and agreed with the selected consultants after the completion of the selection process. Nevertheless, the consultants will be expected to travel, at a minimum to: - Mission to Mauritius – between May and June 2026 - Mission to Comoros – between May and June 2026 - Mission to Madagascar – between May and June 2026 Required Skills and Experience Education: Advanced degree in hydrology, meteorology, environmental sciences, disaster risk management, or related fields. Experience: - A minimum of 10 years of experience working with NMHSs, DRM agencies or related government institutions;  - A minimum of  5 years of proven experience in project coordination, stakeholder engagement and organization of capacity-building activities; · - Experience with donor-funded projects and results-based reporting is desirable Other Requirements: - Familiarity with hydrometeorological observation systems, flood forecasting tools and impact-based forecasting approaches; - Strong organizational, analytical, facilitation and communication skills, proficiency in report writing; - Ability to work independently and in a team;  · - Excellent problem-solving and communication skills; - Knowledge of NMHSs and Disaster Risk Reduction institutions in the Southwest Indian Ocean (SWIO) and Caribbean regions; - Display of cultural, religion, race, nationality and age sensitivity and adaptability; - High sense of diplomacy. Languages: Excellent knowledge of French and English (both oral and written) is required. (Note: the official languages of the Organization are Arabic, Chinese, English, French, Russian and Spanish.) Salary and Allowances: Pay band D 620 - 750 USD per day Duration: 110 days over a period of 5 months Focal Point: Mr Bernard Minoungou bminoungou@wmo.int Applications: Applications should be made online through the WMO e-recruitment system. Do not send your application via multiple routes. WMO no longer accepts applications via post or email. Only applicants for whom WMO has a further interest will be contacted. Shortlisted candidates may be required to sit a written test and/or an interview. Statements: WMO is committed to achieving diversity and a balanced workforce. Applications are welcome from qualified women and men, including those with disabilities. The statutory retirement age is 65. Pursuant to WMO Standing Instructions, the minimum age to be eligible for consideration for vacant positions is 18, and the maximum age must enable the candidate to serve for at least the term of the contract before reaching mandatory age of separation. Sexual harassment, exploitation, and abuse of authority WMO does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles. Scam alert WMO does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). WMO will not ask for applicants’ bank account information.

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Who we are? SupportYourApp is a global Intelligent Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support. Right now, we’re expanding our talent bench — a pool of skilled Customer Support Consultants who want to grow with us and be the first in line when new projects open. If you’re ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step. What you will do: - Deliver outstanding customer support via chats and emails - Build strong and lasting customer relationships - Keep up with evolving tools and technology - Handle sensitive customer data with care and security - Apply the latest and greatest customer happiness practices - Maintain deep understanding of client solutions and meet KPI - Communicate with developers and cross-functional specialists What you need to succeed in this role: - Excellent English communication skills (at C1 level or higher) - 6+ months of experience in a gaming support role - Strong knowledge and passion for role-playing games (RPGs), mobile games, and streaming platforms is a must - Experience providing support via chats and emails in English is a must - CRM systems expertise - Strong analytical thinking and research skills - Positive, proactive and responsible attitude - Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload) Will be a great plus: - Experience in technical support What you get in return: - Provide services during flexible hours - Opportunity to cooperate fully remotely - Inclusive international environment - Compensation in USD - Rewards for referring friends - Balance between project workload and personal time, but also – internal health policy - Responsive leadership interested in your development and long-lasting cooperation - Greenhouse conditions for self-development - A culture built on trust, with no time-tracking requirements If this is about you — let’s get to know each other before 2026 opens its doors. We can simply exchange ideas or talk through the opportunities for our growth together 🚀 *Benefits and conditions may vary depending on the terms of your engagement. Some benefits typically apply to employees; independent contractors may not be eligible for all of them. Final terms will be clearly defined in your agreement if selected. We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.