We are looking for a Tier 2 Technical Support Specialist with experience supporting Electronic Health Record (EHR) or Electronic Medical Record (EMR) systems. This role is ideal for someone who is highly analytical, quick to learn complex software, and comfortable troubleshooting technical issues in healthcare technology environments. You will serve as a Tier 2 escalation point for customer support issues, helping healthcare clients resolve technical problems related to their EHR systems and integrations. The role requires strong problem-solving skills, clear communication in English, and hands-on experience working with healthcare software platforms. Key Responsibilities - Provide Tier 2 technical support for issues escalated from Tier 1 support teams. - Troubleshoot complex issues related to EHR/EMR platforms, integrations, and user workflows. - Investigate system errors, configuration problems, and data inconsistencies within healthcare systems. - Work closely with product, engineering, and implementation teams to resolve technical issues. - Document troubleshooting steps, solutions, and knowledge base updates. - Assist customers in understanding system functionality and resolving technical concerns.

Manage onboarding and offboarding workflows, serve as the first point of contact for IT support, and maintain device inventory while administering SaaS tools and user permissions to ensure security and compliance across the organization.

• Support GEC Programs • Responsible for architecting the digital landscape for organizations within Enterprise Services Digital • Partnership role will be supporting Application Strategy & Transformation organization • Lead all RTX architects (direct reports and not) and architecture efforts for the Global Ethics & Compliance function • Develop roadmaps and solutions for infrastructure, cybersecurity, applications, data and analytics capability • Implement unified approaches for data governance, compliance, and security across all operating units

Join our Team About this opportunity We are now looking for an IT Engineer Graduate to perform IT services like operations support / maintenance and administration of customer systems. The position is part of a customer team and works always in customer premises or remotely for the customer wherever possible. The engineer provides support and maintenance of required customer products/systems and their relative sizing and optimization. Engineer validates the provided change requests and implement the same and identifies all anomalies respect of system specification and makes a first diagnosis of possible causes. What you will do • Work on the support and maintenance of IT systems with third-party supervision.• Perform daily routine tasks like health checks, routine maintenance• Monitors the system or gets alert from monitoring teams and take necessary actions• Resolve customer trouble tickets and complains on emails• Entertains service requests from users• Handle dimensioning, capacity planning, and support the selection of products.• Study the impacts of the system and write technical documentation.• Oversee preparation and verification of test results in conjunction to developing test simulators and automation.• Perform tests of IT systems and define test strategies.• Analyze test results and alignment with the client, and share critical metric/s with the customer You will bring • Education: Academic degree, minimum on bachelor level, in engineering (IT, Telecommunications)• You should have presentation, communication, and administrative skills.• Problem solving, critical thinking and knowledge sharing skills. • Ericsson portfolio awareness• Applying expertise & technology• Delivering results and meeting customer expectations• Planning, organizing, and analyzing.• You will follow processes and procedures.• Analytical and task oriented• Arabic speaking mandatory Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: United Arab Emirates (AE) || Dubai Req ID: 781308