At Keywords Studios, we turn our passion for games, technology, and interactive storytelling into world-class support for the creators who shape the industry. Since 1998, we’ve grown into a global network of 70+ studios, partnering with the biggest names in gaming across every stage of development — from early concept to launch and live operations. Our goal is simple: to be the go-to global platform for technical and creative services in the video games industry. We help teams stay agile, scale quickly, and focus on building unforgettable player experiences. With deep expertise across our industry-leading service lines and a worldwide team of specialists, we work side by side with our clients as their trusted partner, providing the talent, technology, and reach needed to bring great games to life. Join us and help drive the adoption and growth of our Player Engagement Specialized Services, including Trust & Safety, Monetization, and VIP Concierge✨ Role overview Keywords Studios is seeking a Lead Solutions Architect for VIP Services to lead the design and strategy of our high-value player engagement programs. In the gaming industry, VIPs represent a critical segment of both community and revenue; this role is dedicated to architecting the bespoke services that keep those players engaged, valued, and retained. You will be the primary architect for our VIP Account Management offerings, designing programs that go beyond traditional support to focus on Net Revenue Retention (NRR) and proactive engagement. You will act as the strategic lead during the sales process, instilling confidence in major publishers that we can manage their most valuable assets with the necessary gravitas and data-driven precision. If you have experience designing VIP services and leading strategic discussions with major publishers, we’d love to hear from you! Key responsibilities: VIP Program Leadership - VIP Program Design - Architect end-to-end VIP engagement models, defining the "Player Journey" for high-value spenders - from tiered support access to proactive account management - Operational Blueprinting - Work with Operations teams to define the specific profile, training, and “soft-skill” requirements for VIP Account Managers to ensure a premium service standard Analytics & Reporting - Revenue-Centric Reporting - Develop reporting frameworks for VIP program health, focusing on metrics like NRR, churn reduction among top-tier spenders, and campaign ROI Communication & Sales - High-Stakes Consultative Sales - Act as the Subject Matter Expert for VIP services, leading discussions with client leadership to demonstrate how our bespoke human-service models directly impact their bottom line - RFP Leadership (VIP Segment) - Own the narrative for all VIP-related bids, articulating a sophisticated approach to player psychology and retention that sets Keywords apart Business Growth - Proactive Growth Strategy - Design and configure proactive outreach campaigns within Helpshift to drive incremental revenue and re-engagement (e.g., lapsed spender recovery, webstore cart abandonment conversion, and special event invitations) Qualifications: - 8+ years in Player Support or Account Management, with at least 3+ years specifically focused on VIP, High-Net-Worth (HNW), or loyalty program management within the gaming or luxury digital services space - Deep understanding of “Support as a Profit Center,” including LTV (Lifetime Value), NRR (Net Revenue Retention), and churn mitigation strategies - Exceptional presence and communication skills, with the ability to build immediate trust with client-side Product Managers and Commercial Directors - Proven ability to turn player data and client goals into a structured, scalable service program - Deep understanding of the VIP or “Whale” player psyche across different genres (e.g., Mobile 4X, Casino, AAA Live Service) What do we offer? Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees. Phases of our recruitment journey: - Screening stage – We begin with an initial review of applications to assess alignment with the role. - Interview with a Talent Acquisition Specialist – Selected candidates are invited to a conversation with our Talent Acquisition team to discuss experience, motivation, and role expectations. - Interview with the Hiring Manager – If your profile moves forward, you’ll be invited to meet with the Hiring Manager to discuss the role and your experience in more detail. - Panel interview – The final stage is a panel interview with members of the hiring team, giving you the opportunity to meet potential colleagues and further explore the role. We aim to keep the process transparent and supportive at every step. We appreciate your interest in the role and look forward to getting to know you better throughout the process. Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply. That would be it from us - now we are waiting for your move! #imaginemore By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice. ____________________________________________________________________________ Role Information: EN Studio: Keywords Studios Location: Europe Area of Work: Player Engagement Service: Engage Employment Type: Permanent Working Pattern: Full Time, Remote

At Keywords Studios, we turn our passion for games, technology, and interactive storytelling into world-class support for the creators who shape the industry. Since 1998, we’ve grown into a global network of 70+ studios, partnering with the biggest names in gaming across every stage of development — from early concept to launch and live operations. Our goal is simple: to be the go-to global platform for technical and creative services in the video games industry. We help teams stay agile, scale quickly, and focus on building unforgettable player experiences. With deep expertise across our industry-leading service lines and a worldwide team of specialists, we work side by side with our clients as their trusted partner, providing the talent, technology, and reach needed to bring great games to life. Join us and help drive the adoption and growth of our Player Engagement Specialized Services, including Trust & Safety, Monetization, and VIP Concierge✨ Role overview Keywords Studios is seeking a Lead Solutions Architect for VIP Services to lead the design and strategy of our high-value player engagement programs. In the gaming industry, VIPs represent a critical segment of both community and revenue; this role is dedicated to architecting the bespoke services that keep those players engaged, valued, and retained. You will be the primary architect for our VIP Account Management offerings, designing programs that go beyond traditional support to focus on Net Revenue Retention (NRR) and proactive engagement. You will act as the strategic lead during the sales process, instilling confidence in major publishers that we can manage their most valuable assets with the necessary gravitas and data-driven precision. If you have experience designing VIP services and leading strategic discussions with major publishers, we’d love to hear from you! Key responsibilities: VIP Program Leadership - VIP Program Design - Architect end-to-end VIP engagement models, defining the "Player Journey" for high-value spenders - from tiered support access to proactive account management - Operational Blueprinting - Work with Operations teams to define the specific profile, training, and “soft-skill” requirements for VIP Account Managers to ensure a premium service standard Analytics & Reporting - Revenue-Centric Reporting - Develop reporting frameworks for VIP program health, focusing on metrics like NRR, churn reduction among top-tier spenders, and campaign ROI Communication & Sales - High-Stakes Consultative Sales - Act as the Subject Matter Expert for VIP services, leading discussions with client leadership to demonstrate how our bespoke human-service models directly impact their bottom line - RFP Leadership (VIP Segment) - Own the narrative for all VIP-related bids, articulating a sophisticated approach to player psychology and retention that sets Keywords apart Business Growth - Proactive Growth Strategy - Design and configure proactive outreach campaigns within Helpshift to drive incremental revenue and re-engagement (e.g., lapsed spender recovery, webstore cart abandonment conversion, and special event invitations) Qualifications: - 8+ years in Player Support or Account Management, with at least 3+ years specifically focused on VIP, High-Net-Worth (HNW), or loyalty program management within the gaming or luxury digital services space - Deep understanding of “Support as a Profit Center,” including LTV (Lifetime Value), NRR (Net Revenue Retention), and churn mitigation strategies - Exceptional presence and communication skills, with the ability to build immediate trust with client-side Product Managers and Commercial Directors - Proven ability to turn player data and client goals into a structured, scalable service program - Deep understanding of the VIP or “Whale” player psyche across different genres (e.g., Mobile 4X, Casino, AAA Live Service) What do we offer? Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees. Phases of our recruitment journey: - Screening stage – We begin with an initial review of applications to assess alignment with the role. - Interview with a Talent Acquisition Specialist – Selected candidates are invited to a conversation with our Talent Acquisition team to discuss experience, motivation, and role expectations. - Interview with the Hiring Manager – If your profile moves forward, you’ll be invited to meet with the Hiring Manager to discuss the role and your experience in more detail. - Panel interview – The final stage is a panel interview with members of the hiring team, giving you the opportunity to meet potential colleagues and further explore the role. We aim to keep the process transparent and supportive at every step. We appreciate your interest in the role and look forward to getting to know you better throughout the process. Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply. That would be it from us - now we are waiting for your move! #imaginemore By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice. ____________________________________________________________________________ Role Information: EN Studio: Keywords Studios Location: Europe Area of Work: Player Engagement Service: Engage Employment Type: Permanent Working Pattern: Full Time, Remote

• Provide presales leadership for SAP S/4HANA Cloud Public Edition pursuits by setting the vision and standards for discovery, demonstration, solution positioning, and scope integrity. • Own and continuously improve the presales approach, demo strategy, and best practices. • Act as a trusted advisor to customers and internal sales teams throughout the sales lifecycle. • Lead the integration of SAP’s AI roadmap into the sales motion. • Identify, analyze, and define customer requirements to develop and maintain standardized product demonstrations. • Play a key role in the end-to-end sales cycle by leading discovery sessions and facilitating solution demonstrations.

Role Description The Network Solutions Architect partners with the 11:11 Systems sales team to both acquire new customers and grow existing customer accounts, leading pre-sales technical discussions with a particular emphasis on WAN, SD-WAN, SASE, Internet, private connectivity, and managed network services. As a Network Solutions Architect, you will uncover and translate customer network and connectivity requirements into scalable, secure, and cost-effective solutions leveraging 11:11 Systems’ products and services. This is a full-time US-based remote position and will report to the Director of Solutions Architecture. Responsibilities: - Participate in multiple concurrent sales opportunities, acting as the network subject-matter expert during discovery, design, and proposal stages. - Design customer solutions by using a consultative selling approach to identify client business and technical issues, determine desired outcomes, and architect network and managed telecom solutions that utilize 11:11 System’s Network as a Service products and services. - Coordinate across internal teams (Product, Engineering, Operations, Pricing, Legal, and others) to design, document, price, and quote end-to-end solutions for presentation to the customer, including network diagrams, bandwidth calculations, and resiliency designs. - Provide an in-depth overview of 11:11 System’s network and connectivity architecture and proprietary product capabilities, articulating how these deliver differentiated value in the market. - Continually seek industry and market information related to networking, cloud connectivity, and managed telecom to provide 11:11 Systems with data necessary for successful business development and roadmap input. - Represent 11:11 Systems at public events such as trade shows, webinars, and customer briefings, acting as a brand ambassador and thought leader for network and managed services. - Work supportively with colleagues, operating in a manner that is consistent with the 11:11 Systems Code of Business Ethics and Company Values, and adhering to company data handling, security, and privacy policies. Qualifications - Bachelor’s or University degree required (preferably in Computer Science, Engineering, or a related technical discipline). - 5+ years of experience in Networking and/or Security roles with a strong focus on routing, switching, WAN, and security technologies. - 3+ years of experience in pre-sales Solutions Architecture or Sales Engineering supporting network and connectivity solutions, or equivalent customer-facing technical experience with strong persuasive communication skills. - Hands-on experience in several of the following areas: - Enterprise IP networking (routing, switching, BGP, EVPN) - SD-WAN and/or SASE platforms - Managed network and telecom services (MPLS, Ethernet, DIA, private wave, broadband aggregation, etc.) - Cloud connectivity (Direct Connect, ExpressRoute, private interconnects, IPsec, and similar) - Network security (firewalls, segmentation, zero trust network architecture) - Hybrid multi-cloud environments integrating network, compute, and storage across on-premises and cloud platforms. - Strong customer interfacing skills, including the ability to translate complex network and connectivity requirements into clear solution designs and business value for 11:11 Systems’ offerings. - Strong verbal and written communication skills, especially presentation skills, in both large group and one-on-one settings, including the ability to whiteboard network architectures and explain trade-offs to non-technical stakeholders. - Well-developed time-management, task-management, and note-taking skills, with the ability to manage multiple concurrent opportunities and priorities. - Self-motivated and flexible, demonstrating passion, enthusiasm, and self-confidence that translates well to customers, partners, and colleagues, with an investigative mindset focused on problem solving. - Up to 25% travel may be required for customer meetings, workshops, and events. Requirements - To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. Benefits - The base salary for this role ranges from $150,000 to $170,000. - These ranges are informed by market data, internal equity, and qualifications required by job level. Actual pay is based on multiple factors, including skills, experience, certifications, and location. - Individuals may also be eligible for variable incentives such as bonuses or sales commissions, which are also based on level and position within the organization. - Additional company-sponsored benefits include, but are not limited to: - Comprehensive healthcare plan options - Retirement plan with company match - Life, other supplemental insurances - Paid time off and company holidays - New Parent Leave - Wellness programs