Role Description As a Conversation Designer at Pearl, you’ll help build and evolve chatbots that support and convert millions of customers around the world. You’ll design engaging, efficient conversational flows using our in-house language, blending creativity with data to deliver delightful AI + Human-powered experiences. This role requires technical proficiency, cross-functional collaboration, and a passion for building user-centric solutions that move business metrics. - Design and optimize chatbot flows to convert, engage, and support customers across e-commerce and customer service journeys - Write clear, compelling conversation copy that aligns with brand tone and business objectives - Analyze customer transcripts and chatbot performance to identify gaps and propose improvements - Apply NLP/LLM tools and prompt engineering to enhance response quality and scalability - Partner with international teams to localize and align bots with regional goals and personas - Collaborate with analytics to evaluate performance metrics and measure impact - Conduct QA (functional, linguistic, and regression) testing of bot interactions - Lead or contribute to special projects (e.g., chatbot consolidation, competitor analysis, new bot launches) Qualifications - 2+ years of experience designing, launching, and maintaining chatbot or conversational AI solutions - Familiarity with NLP platforms like Dialogflow, Watson, or similar - Experience with LLMs and prompt engineering - Working knowledge of Python, HTML, or JavaScript - Strong data fluency and comfort with tools for analyzing performance at scale (Excel, PowerBI, etc.) - Comfortable working in Agile environments and using tools like Asana, Azure Boards, Figma, or LucidChart - Excellent attention to detail, organization, and project management skills - Thrives in fast-paced, collaborative, and iterative environments Requirements - Experience with ChatScript or other chatbot scripting languages (Bonus Points) - Experience localizing chatbots for global audiences (Bonus Points) - Prior work in marketplaces, e-commerce, or customer experience teams (Bonus Points) - Ability to independently lead QA testing and post-launch analysis (Bonus Points) Benefits - Flexible, collaborative environment - Join a global, mission-driven team - Opportunity to shape the future of AI-human interaction Company Description Pearl is AI for professional services at global scale, combining advanced AI with verified human expertise to deliver help that is accurate, accountable, and fast. Since 2003, our network has connected millions of customers with licensed professionals across 196 countries, making real expertise available anytime, anywhere. - Data driven: Data decides, not egos - Courageous: We take risks and challenge the status quo - Innovative: We're constantly learning, creating, and adapting - Lean: We focus on customers, using lean testing to learn how to serve them best - Humble: Past success is not a guarantee of future success

About Us: Lone Star Circle of Care is a non-profit, Federally Qualified Health Center (FQHC) dedicated to providing high-quality health care to patients in Central Texas. We provide a healthcare home for the underserved and proudly provide the opportunity for our team members to make a difference in our community every day. If you're interested in helping build a healthier community and improving the lives of others, we invite you to join our team and become part of our dynamic organization. Benefits of working with Lone Star Circle of Care: - We offer a comprehensive compensation package that includes competitive salaries and a generous benefits package, including medical, dental, vision, life, disability, 403(b). - All employees start with 15 days of vacation per year, which increases in increments with tenure. We also provide 3 days of personal leave, 6 days of sick leave, and 7 days of holiday leave per year. - Annual stipend and 5 paid days off for continuing education. - Reimbursement of provider's professional licensing fee and annual membership dues to their professional organization, once an established provider with LSCC. - Eligible for student loan repayment through external federal and state loan repayment programs. Qualifications: You are a board-certified child & adolescent psychiatrist who is passionate about working with the underserved population who may be experiencing significant barriers to care. You are comfortable providing care both in person and virtually, and you want to grow a practice where you and your patients work together to decide the best course of treatment in achieving their goals in an outpatient setting. - Mission focused and passionate about improving access to quality mental healthcare. - Proactive and thrives in a fast-paced clinical setting. - Trauma informed and competent in the provision of integrated behavioral healthcare. - Comfortable working independently in a group setting while also seeking support and consultation from colleagues. - Possess extensive knowledge of DSM-5-TR and utilize initial interview and screenings to provide diagnoses and care planning. - Collaborates with patients and effectively communicates clinical impressions while assessing strengths, barriers, and psychosocial needs. - Current valid license to practice in the State of Texas. - Ability to interact and collaborate with community partners and emergency medical/psychiatric service providers to ensure patient safety if a patient needs a higher level of care. - Participate in after hours on call rotation 1-2 times a year. - Possess computer/technology skills to efficiently document within an electronic health record and conduct tele-medicine visits, as well as communicating/meeting with colleagues virtually. To learn more about our psychiatrist positions please visit www.lonestarcares.org

About Us: Lone Star Circle of Care is a non-profit, Federally Qualified Health Center (FQHC) dedicated to providing high-quality health care to patients in Central Texas. We provide a healthcare home for the underserved and proudly provide the opportunity for our team members to make a difference in our community every day. If you're interested in helping build a healthier community and improving the lives of others, we invite you to join our team and become part of our dynamic organization. Benefits of working with Lone Star Circle of Care: - We offer a comprehensive compensation package that includes competitive salaries and a generous benefits package, including medical, dental, vision, life, disability, 403(b). - All employees start with 15 days of vacation per year, which increases in increments with tenure. We also provide 3 days of personal leave, 6 days of sick leave, and 7 days of holiday leave per year - Annual stipend and 5 paid days off for continuing education. - Reimbursement of provider's professional licensing fee and annual membership dues to their professional organization, once an established provider with LSCC. - Eligible for student loan repayment through external federal and state loan repayment programs. Qualifications: You are a board-certified physician who is passionate about working with the underserved population who may be experiencing significant barriers to care. You are comfortable providing care both in person and virtually, and you want to grow a practice where you and your patients work together to decide the best course of treatment in achieving their goals in an outpatient setting. - Mission focused and passionate about improving access to quality primary healthcare. - Proactive and thrives in a fast-paced clinical setting. - Comfortable working independently in a group setting while also seeking support and consultation from colleagues. - Current valid license to practice in the State of Texas - Ability to interact and collaborate with community partners and emergency medical/psychiatric service providers to ensure patient safety if a patient needs a higher level of care. - Participate in after hours on call rotation 3-4 times a year. - Possess computer/technology skills to efficiently document within an electronic health record and conduct tele-medicine visits, as well as communicating/meeting with colleagues virtually To learn more about our physician positions please visit www.lonestarcares.org

About Us: Lone Star Circle of Care is a non-profit, Federally Qualified Health Center (FQHC) dedicated to providing high-quality health care to patients in Central Texas. We provide a healthcare home for the underserved and proudly provide the opportunity for our team members to make a difference in our community every day. If you're interested in helping build a healthier community and improving the lives of others, we invite you to join our team and become part of our dynamic organization. Benefits of working with Lone Star Circle of Care: - We offer a comprehensive compensation package that includes competitive salaries and a generous benefits package, including medical, dental, vision, life, disability, 403(b). - All employees start with 15 days of vacation per year, which increases in increments with tenure. We also provide 3 days of personal leave, 6 days of sick leave, and 7 days of holiday leave per year. - Annual stipend and 5 paid days off for continuing education. - Reimbursement of provider's professional licensing fee and annual membership dues to their professional organization, once an established provider with LSCC. - Eligible for student loan repayment through external federal and state loan repayment programs. Qualifications: You are a board-certified psychiatrist who is passionate about working with the underserved population who may be experiencing significant barriers to care. You are comfortable providing care both in person and virtually, and you want to grow a practice where you and your patients work together to decide the best course of treatment in achieving their goals in an outpatient setting. - Mission focused and passionate about improving access to quality mental healthcare. - Proactive and thrives in a fast-paced clinical setting. - Trauma informed and competent in the provision of integrated behavioral healthcare. - Comfortable working independently in a group setting while also seeking support and consultation from colleagues. - Possess extensive knowledge of DSM-5-TR and utilize initial interview and screenings to provide diagnoses and care planning. - Collaborates with patients and effectively communicates clinical impressions while assessing strengths, barriers, and psychosocial needs. - Current valid license to practice in the State of Texas. - Ability to interact and collaborate with community partners and emergency medical/psychiatric service providers to ensure patient safety if a patient needs a higher level of care. - Participate in after hours on call rotation 1-2 times a year. - Possess computer/technology skills to efficiently document within an electronic health record and conduct tele-medicine visits, as well as communicating/meeting with colleagues virtually. To learn more about our psychiatrist positions please visit www.lonestarcares.org