Role Description The Patient Account Representative is responsible for working accounts to ensure they are resolved in a timely manner. This candidate should have a solid understanding of the Revenue Cycle as it relates to the entire life of a patient account from creation to payment. - Effectively follow-up on claim submission and remittance review for insurance collections. - Create and pursue disputed balances from both government and non-government entities. - Work as part of a dynamic team and adapt to changing work assignments. - Work independently and closely with management and team members to resolve accounts. - Interact professionally with insurance plans, patients, physicians, attorneys, and team members. - Utilize basic computer skills to navigate various system applications. - Access payer websites and discern pertinent data to resolve accounts. - Document clear and concise notes in the patient accounting system. - Maintain department daily productivity goals while meeting quality standards. - Identify and communicate issues related to system access, payor behavior, and account workflow inconsistencies. - Provide support for team members that may be absent or backlogged. Qualifications - Thorough understanding of the revenue cycle process. - Intermediate skill in Microsoft Office (Word, Excel). - Ability to learn hospital systems quickly and fluently. - Good oral and written communication skills. - Strong interpersonal skills. - Above average analytical and critical thinking skills. - Ability to make sound decisions. - Understanding of Commercial, Managed Care, Medicare, and Medicaid collections. - Familiarity with terms such as HMO, PPO, IPA, and Capitation. - Intermediate understanding of EOB and hospital billing form requirements. - Ability to problem solve, prioritize duties, and follow through with assigned tasks. Requirements - High School diploma or equivalent; some college coursework in business administration or accounting preferred. - 1-4 years medical claims and/or hospital collections experience. - Minimum typing requirement of 45 wpm. Benefits - Medical, dental, vision, disability, and life insurance. - Paid time off (vacation & sick leave) – minimum of 12 days per year. - 401k with up to 6% employer match. - 10 paid holidays per year. - Health savings accounts, healthcare & dependent flexible spending accounts. - Employee Assistance program and Employee discount program. - Voluntary benefits including pet insurance, legal insurance, and more. - Paid leave in accordance with Colorado’s Healthy Families and Workplaces Act for Colorado employees.

• Develop and execute strategic business development plans to identify and pursue new client opportunities across multiple industries. • Initiate and nurture relationships with potential clients at senior management and C-suite levels. • Qualify new business opportunities and coordinate with partners and practice leads to develop tailored proposals. • Network actively through industry events, professional associations, and business communities. • Research and analyze market trends to identify emerging opportunities and client needs. • Collaborate with partners and subject matter experts to create compelling value propositions. • Maintain a strong sales pipeline, tracking opportunities and activities in Salesforce. • Lead client meetings, presentations, and proposal discussions.

Role Description The Business Development Administrator provides comprehensive administrative, reporting, and operational support across field marketing, retail programs, purchased leads, events, and community initiatives. This role supports day‑to‑day coordination, reporting, vendor oversight, and internal communication to ensure consistent execution of business development and outreach efforts. Responsibilities are managed collaboratively across a cross‑trained team, with the ability to support multiple functional areas and provide coverage as needed to maintain continuity during PTO or absences. The position plays a key role in supporting organizational initiatives, maintaining operational standards, and ensuring alignment across internal teams. Supervisory Responsibilities - None Team Collaboration & Cross‑Training - Responsibilities are managed collaboratively across a team, with individual team members maintaining specific areas of focus. - Team members are cross‑trained across core functions to ensure continuity, knowledge sharing, and operational stability. - Ability to step in and support teammates as needed, including providing coverage during PTO, absences, or peak workloads. - Maintain flexibility and teamwork to ensure consistent support, timely execution, and minimal disruption to operations. Additional Support & Continuous Improvement - Assist with special projects and initiatives as assigned. - Identify opportunities for process improvements and increased operational efficiency. - Support training coordination, onboarding materials, and internal knowledge sharing. - Maintain professionalism, confidentiality, and data accuracy across all responsibilities. Required Skills/Abilities - Position is fully remote. - Extremely professional with a customer-oriented mindset. - Personable and positive attitude needed. - Must be self-driven & highly motivated. - Advanced knowledge of Microsoft Office Suite is required (Word, Excel, PPT, Access, Outlook). - Excellent communicator, high attention to detail, and very organized. - Must have great time management skills and the ability to prioritize. - Work extremely well under pressure and thrive working in a fast-paced environment. - Proven track record setting and achieving goals. - Experience using Salesforce is a plus. Duties/Responsibilities - Field Marketing Support - Support the preparation, maintenance, and distribution of standard reports, dashboards, and operational summaries. - Assist with routine audit activities, internal controls, and general compliance tracking. - Provide administrative and operational support for field marketing initiatives and day‑to‑day processes. - Help maintain documentation, standard operating procedures (SOPs), and reference materials for field teams. - Retail Program Support - Assist with retail program reporting, performance tracking, and documentation. - Support scheduling, preparation, and follow‑up for retail program meetings. - Coordinate updates, materials, and communication related to retail partner programs. - Help ensure consistency in program execution and reporting across locations. - Purchased Leads Support - Support general oversight of purchased‑lead processes, including vendor relationships and call reviews. - Monitor basic performance indicators (conversion rates, contact rates, data quality) and escalate trends or concerns as appropriate. - Assist with maintaining lead data accuracy and addressing routine quality or compliance issues. - Coordinate with internal teams when operational adjustments or process updates are required. - Maintain organized tracking of purchased leads for internal reference and reporting purposes. - Review, reconcile, and submit vendor invoices for approval. - Assist with documentation of vendor performance and service‑level expectations. - Administrative Communication & Coordination - Monitor shared email inboxes and ensure timely routing and response of incoming communications. - Assist with meeting preparation, agenda creation, documentation, and follow‑up actions. - Coordinate requests and communication between internal departments and external partners. - Support administrative processes related to internal initiatives, events, and cross‑functional coordination. - Budget & Financial Coordination - Assist with routine budget tracking, expense monitoring, and basic reconciliation activities. - Support coordination with internal finance teams on standard administrative and reporting matters. - Help maintain accurate records related to marketing spend, vendor costs, and event expenses. - Incentive & Event Planning Support - Provide administrative support for internal incentive programs and recognition initiatives. - Assist with tracking performance metrics tied to incentives and promotions. - Support program communication, documentation, and post‑initiative reporting. - Corporate Event Support - Provide administrative assistance for all approved corporate events. - Track event schedules, participation, expenses, and reporting metrics. - Coordinate with Sales Admin and local offices to support event staffing and logistics. - Assist with post‑event follow‑up, reporting, and documentation. - Community Program Support - Support administrative tasks related to community and outreach programs. - Assist with documentation, tracking, and reporting of community initiatives. - Help coordinate routine communication between internal teams, partners, and community organizations. Education and Experience - At least 3 years of experience supporting a team in an administrative capacity. Physical Requirements - Prolonged periods of sitting at a desk and working on a computer. Company Description Trinity Solar Inc. is an Equal Opportunity Employer committed to diversity in the workplace. Consistent with that goal, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, gender identity or any other category protected by applicable federal, state or local laws.

American Specialty Health Incorporated (ASH) is seeking an Practitioner Education Representative to join our Provider Relations department. The primary purpose of this position is to make outbound calls to contracted practitioners to perform their required quarterly directory validation, secret shopper surveys and educate practitioners of their contractual obligations ensuring compliance with all state, federal, and ASH requirements while maintaining a high degree of professionalism and providing excellent customer service. The position will support, develop, and maintain service relationships with all newly contracted and existing practitioners to support high practitioner satisfaction levels. Remote Worker Guidelines - Remote Worker Guidelines: This position will be trained remotely and must be able to work from home (WFH) in a designated work area with company-provided technology equipment. This WFH position requires you have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum 50 Mbps download and 50 Mbps upload speed.) Responsibilities - Outreach and educate contracted practitioners to ensure compliance is met. - Conduct regular Access to Care Surveys to ensure compliance with regulatory and health plan requirements. - Outreach to practitioner network of practitioners who have not validated their demographics in order to meet regulatory requirements. - Conduct audit to confirm current directory listing information for accuracy in support of state, federal, accreditation and health plan requirements. - Captures practitioner change information, documents and forwards as required to record changes in appropriate databases. - Execute trainings according to organization onboarding policies and procedures through outreach to newly contracted practitioners including the completion of required training attestations. - Monitor trends of practitioner feedback during practitioner orientation to identify potential areas for training, support, and process enhancement. - Interacts with practitioners/staff supporting campaign webinar and education activities. - Makes recommendations to management for process improvements based on practitioner feedback. - Works closely with managers and staff to ensure deadlines are met and provides routine and complex administrative support for the department. - Provides general administrative support, including confidential correspondence and distributing practitioner notices via fax, email, and mail. - Participate and attends department and all-staff meetings to increase knowledge and foster teamwork. - Performs other duties as assigned. - Complies with all policies and standards. Qualifications - High School Diploma or GED certificate required. - 2 years of progressive experience performing customer service duties required. - Specialty health care or health care experience preferred. - Proficient in MS Office with experience in word processing and spreadsheet applications. - Strong verbal and written communication skills. Core Competencies - Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships. - Ability to display excellent customer service to meet the needs and expectations of both internal and external customers. - Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment. - Ability to effectively organize, prioritize, multi-task and manage time. - Demonstrated accuracy and productivity in a changing environment with constant interruptions. - Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions. - Ability to exercise strict confidentiality in all matters. Mobility - Primarily sedentary, able to sit for long periods of time. Physical Requirements - Ability to see, speak, and hear other personnel and/or objects. Ability to communicate both in verbal and written form. Ability to travel within and around the facility or Work from Home (WFH) environment. Capable of using a telephone, computer keyboard, and mouse. Ability to lift up to 10 lbs. Environmental Conditions - Work-from-home (WFH) environment. American Specialty Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, related medical conditions, breastfeeding, and reproductive health decision-making), gender, gender identity, gender expression, race, color, religion (including religious dress and grooming practices), creed, national origin, citizenship, ancestry, physical or mental disability, legally-protected medical condition, marital status, age, sexual orientation, genetic information, military or veteran status, political affiliation, or any other basis protected by applicable local, federal or state law. Please view Equal Employment Opportunity Posters provided by OFCCP here. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702. ASH will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. #LI-Remote #Inbound #Support #Customerservice #Agent #Healthcare