• Provides direction, oversight, and accountability for all medication access and affordability services across multiple client partnerships, including prior authorizations, patient assistance, and other patient support initiatives. • Recruits, hires, trains, and develops high-performing supervisors and team members to support operational excellence and sustained service delivery, establishing clear performance expectations and leading a culture of accountability. • Monitors workflows, turnaround times, and service outcomes to consistently meet or exceed established standards and client expectations. • Establishes, monitors, and reports on key performance indicators (KPIs) and operational trends, using data and insights to evaluate performance, identify opportunities, and implement enhancement strategies. • Proactively identifies and resolves operational risks, workflow inefficiencies, and access barriers that may impact patients, pharmacy teams, providers, or clients. • Serves as primary liaison between internal teams and external stakeholders, including clinic leadership, pharmacy leadership, providers, payers, and partners, maintaining consistent and transparent communication to foster strong, aligned partnerships. • Leads the development and continuous refinement of standardized processes for client onboarding, referral workflows, benefit investigations, prior authorizations, documentation, tracking, and communication to ensure quality, consistency, and scalability. • Evaluates medication access and pharmacy support operations to identify opportunities for enhanced efficiencies, productivity, and service quality and implements improvement initiatives. • Partners with clinic, pharmacy, and client teams to design, implement, and optimize medication access and affordability services that support clinical care delivery and patient outcomes. • Provides education, guidance, and subject matter expertise to internal teams and client staff to ensure effective execution of medication access services and best practices. • Models and reinforces exceptional customer service in all interactions ensuring professionalism, responsiveness, and a patient-centered approach.

• Gain hands-on experience with ES infrastructure, demand management, value management, and compliance practices. • Develop project management skills and assist with planning, tracking, and reporting for infrastructure initiatives. • Strengthen leadership abilities through mentorship, hands-on responsibilities, and collaboration with diverse teams. • Enhance communication and networking skills by engaging with cross-functional teams and stakeholders. • Learn and apply PMO tools, methodologies, and processes, including the Demand Intake and checkpoint process (training provided). • Contribute to process improvement, automation efforts, and present findings and recommendations to leadership.

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. The role of a Supervisor is to ensure the highest level of service for our clients by coaching and developing our customer service representatives and managing performance to consistently meet and exceed client expectations. Job title: Medicare Supervisor Operations Job Description: Education: - High School Diploma or equivalent required, Associates or Bachelor’s degree preferred Experience: - 1+ years experience in customer service, call center or related field, in a Team Lead/ supervisor capacity. Healthcare Industry Preferred. - 2 years Medicare experience Mandatory Skills: - Excellent interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills. - Proficiency with the necessary technology, including computers, software applications, phone systems, etc. - Ability to improve and/or transform team processes across functions within the organization. - Ability to understand basic data and take appropriate action. - Ability to drive individual and team efficiency and productivity through effective and efficient metric management. - Ability to coach, train, and motivate employees and evaluate their performance. - Ability to effectively lead and develop team towards improved performance. - Ability to delegate and manage work loads and projects across functions within the organization. - Ability to successfully drive continuous improvement efforts by leading work streams related to call center metrics and monitoring tools. - Ability to problem solve, handle conflict, anticipate issues/concerns, troubleshoot problems, and proactively institute creative solutions. Roles & Responsibilities: - Coach and develop team to achieve account specific and organization CPIs and KPIs. - Responsible for monitoring employee performance using coaching tool and performance dashboards based on CPIs and KPIs. - Responsible for managing employee performance to include coaching, reward and recognition activities and merit/performance reviews. - Responsible for clearly communicating client and organization's expectations on an individual and team basis. - Develop daily and weekly action Plans to address individual performance in relationship to team performance. - Responsible for employee accountability and productivity, utilizing tools and reporting provided by clients and organization. - Responsible for handling escalated and non-resolved customer calls. - Participate in cross-functional activities and communication to further Company’s capabilities and improvements. - Responsible for communicating by personal example and ongoing dialogue compliance to Company’s policies and procedures, e.g., conducting oneself as a positive role model for all employees, particularly our CSRs. - Promote teamwork and cooperative effort. - Help train and provide guidance to other CSRs within the organization - Maintain a clean, safe, and unobstructed work area, and practice good safety habits. - Provide internal and external customers with the highest quality service. The above statements are intended to indicate the general nature and level of work being performed by employees within this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job. Employees in this job may perform other duties as assigned. Location: Work@Home USAUnited States of America

Title: Associate Operations Specialist New Jersey Remote – candidates must be in New Jersey to be considered. Ready to make a difference? To support our growth, we are seeking a candidate with a strong interest in energy efficiency. This position requires experience in administration, project coordination, or operational support. ​Why you will love working here: - Quality of life: Flexible workplace arrangements, work-life balance - Investment of the community: Donation matching, volunteer opportunities - Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan - And many, many more (Ask your recruiter for more details! ​What you will be doing: - Work as part of the energy efficiency team ensuring that the evaluation, implementation, and verification of utility sponsored energy efficiency projects are successfully executed. - Review project application forms and submittals by customers, contractors, and other program participants to ascertain compliance with program policies and procedures. - Provide technical assistance and guidance on energy efficient equipment and practices to trade allies participating in utility-sponsored programs. - Review technical specifications, calculations and cost estimates for energy efficiency projects. - Interface with customers and contractors participating in utility sponsored programs. - Process paperwork for program incentive payments per established policies and procedures. - Coordinate and conduct program quality control protocols ensuring adherence to program guideline standards. What we need you to have (minimum qualifications): - Bachelor's degree or equivalent related work experience - 1+ years relevant work experience - 2+ years of MS Office Applications (Word, PowerPoint, Outlook, Excel) experience - Must be able to pass a background check ​What we would like you to have: - Experience and knowledge of energy efficiency programs is a plus. - Sound business ethics, including the protection of proprietary and confidential information. - Ability to apply detailed knowledge of organizational procedures to make independent decisions and serve as a credible resource for a senior management team. - Ability to work with all levels of internal staff, as well as outside clients and vendors. - Excellent problem-solving skills with ability to analyze situations and identify existing or potential problems and recommend solutions. - Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel). - Ability to be flexible to handle multiple priorities. - Outstanding analytical, writing and communication skills. - Excellent interpersonal skills and customer relationship management skills. - Ability to prioritize, multitask, and ability to work in a fast-paced environment. Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.   Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $67,063.00 - $114,008.00 New Jersey Remote Office (NJ99)