• Gain hands-on experience with ES infrastructure, demand management, value management, and compliance practices. • Develop project management skills and assist with planning, tracking, and reporting for infrastructure initiatives. • Strengthen leadership abilities through mentorship, hands-on responsibilities, and collaboration with diverse teams. • Enhance communication and networking skills by engaging with cross-functional teams and stakeholders. • Learn and apply PMO tools, methodologies, and processes, including the Demand Intake and checkpoint process (training provided). • Contribute to process improvement, automation efforts, and present findings and recommendations to leadership.

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. The role of a Supervisor is to ensure the highest level of service for our clients by coaching and developing our customer service representatives and managing performance to consistently meet and exceed client expectations. Job title: Medicare Supervisor Operations Job Description: Education: - High School Diploma or equivalent required, Associates or Bachelor’s degree preferred Experience: - 1+ years experience in customer service, call center or related field, in a Team Lead/ supervisor capacity. Healthcare Industry Preferred. - 2 years Medicare experience Mandatory Skills: - Excellent interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills. - Proficiency with the necessary technology, including computers, software applications, phone systems, etc. - Ability to improve and/or transform team processes across functions within the organization. - Ability to understand basic data and take appropriate action. - Ability to drive individual and team efficiency and productivity through effective and efficient metric management. - Ability to coach, train, and motivate employees and evaluate their performance. - Ability to effectively lead and develop team towards improved performance. - Ability to delegate and manage work loads and projects across functions within the organization. - Ability to successfully drive continuous improvement efforts by leading work streams related to call center metrics and monitoring tools. - Ability to problem solve, handle conflict, anticipate issues/concerns, troubleshoot problems, and proactively institute creative solutions. Roles & Responsibilities: - Coach and develop team to achieve account specific and organization CPIs and KPIs. - Responsible for monitoring employee performance using coaching tool and performance dashboards based on CPIs and KPIs. - Responsible for managing employee performance to include coaching, reward and recognition activities and merit/performance reviews. - Responsible for clearly communicating client and organization's expectations on an individual and team basis. - Develop daily and weekly action Plans to address individual performance in relationship to team performance. - Responsible for employee accountability and productivity, utilizing tools and reporting provided by clients and organization. - Responsible for handling escalated and non-resolved customer calls. - Participate in cross-functional activities and communication to further Company’s capabilities and improvements. - Responsible for communicating by personal example and ongoing dialogue compliance to Company’s policies and procedures, e.g., conducting oneself as a positive role model for all employees, particularly our CSRs. - Promote teamwork and cooperative effort. - Help train and provide guidance to other CSRs within the organization - Maintain a clean, safe, and unobstructed work area, and practice good safety habits. - Provide internal and external customers with the highest quality service. The above statements are intended to indicate the general nature and level of work being performed by employees within this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job. Employees in this job may perform other duties as assigned. Location: Work@Home USAUnited States of America

Title: Associate Operations Specialist New Jersey Remote – candidates must be in New Jersey to be considered. Ready to make a difference? To support our growth, we are seeking a candidate with a strong interest in energy efficiency. This position requires experience in administration, project coordination, or operational support. ​Why you will love working here: - Quality of life: Flexible workplace arrangements, work-life balance - Investment of the community: Donation matching, volunteer opportunities - Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan - And many, many more (Ask your recruiter for more details! ​What you will be doing: - Work as part of the energy efficiency team ensuring that the evaluation, implementation, and verification of utility sponsored energy efficiency projects are successfully executed. - Review project application forms and submittals by customers, contractors, and other program participants to ascertain compliance with program policies and procedures. - Provide technical assistance and guidance on energy efficient equipment and practices to trade allies participating in utility-sponsored programs. - Review technical specifications, calculations and cost estimates for energy efficiency projects. - Interface with customers and contractors participating in utility sponsored programs. - Process paperwork for program incentive payments per established policies and procedures. - Coordinate and conduct program quality control protocols ensuring adherence to program guideline standards. What we need you to have (minimum qualifications): - Bachelor's degree or equivalent related work experience - 1+ years relevant work experience - 2+ years of MS Office Applications (Word, PowerPoint, Outlook, Excel) experience - Must be able to pass a background check ​What we would like you to have: - Experience and knowledge of energy efficiency programs is a plus. - Sound business ethics, including the protection of proprietary and confidential information. - Ability to apply detailed knowledge of organizational procedures to make independent decisions and serve as a credible resource for a senior management team. - Ability to work with all levels of internal staff, as well as outside clients and vendors. - Excellent problem-solving skills with ability to analyze situations and identify existing or potential problems and recommend solutions. - Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel). - Ability to be flexible to handle multiple priorities. - Outstanding analytical, writing and communication skills. - Excellent interpersonal skills and customer relationship management skills. - Ability to prioritize, multitask, and ability to work in a fast-paced environment. Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.   Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $67,063.00 - $114,008.00 New Jersey Remote Office (NJ99)

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. A Brief Overview This position is for a Dental Senior. Prepares information and reports needed to address matters regarding complaints, appeals, and grievances. Carries out policies, procedures, and programs to ensure compliance with federal and/or state regulations. Schedule: Wednesday-Sunday What you will do - Conducts team reviews, interpretations, and appeals filed by patients, escalating more complex issues and concerns to management for review and follow-up. - Ensures adherence to regulatory requirements, conducts internal audits, and addresses any identified compliance issues with the Complaint and Appeals policies and procedures. - Facilitates in-depth reviews of decisions and case files to determine if there are errors or anomalies in the application of law or evidence. - Oversees the drafting and progression of appeal decision letters, conducting detailed follow-up for timely and thorough follow-up and resolution. - Monitors key performance indicators (KPIs) and metrics to evaluate the effectiveness and efficiency of the appeals and grievances process. - Ensures all front-line associates promptly and accurately respond to all patient billing questions and concerns. - Facilitates and provides educational materials, training programs, and presentations to enhance understanding of the appeals and grievances process. - Coaches and mentors other colleagues in techniques, processes, and responsibilities for effectively handling member complaints and appeals. - Trains junior-level staff to promote the development of departmental capabilities. For this role you will need Minimum Requirements - Preferred 3-5 years of experience in a Customer Service role. - Experience in reading or researching benefit language - Medicare and/or Medicaid knowledge - At least 5 years of experience that includes but is not limited to claim platforms, products, and benefits; patient management; product or contract drafting; compliance and regulatory analysis; special investigations; provider relations; customer service or audit experience - Ability to work in fast paced environment - Excellent verbal and written communication skills. - Excellent organizational skills to handle high inventory which aids in meeting or exceeding metrics. - Solution driven and can handle complex issues with accuracy. - Availability to work alternating weekends for oversight of analysts on alternate schedule. Education - High school diploma or equivalent required. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $18.50 - $31.72 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will close on: 04/18/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.