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Delivery Manager, N2 Support and Sustainment

Location

Brazil

Posted

59 days ago

Salary

0

Seniority

Senior

PortugueseCloudOracle

Job Description

Delivery Manager, N2 Support and Sustainment

Compass

• Manage the sustainment/support team; • People management and talent development: feedback, hiring, shift scheduling, time tracking, vacations, and other related activities; • Ensure availability and performance of services and systems using tools and platforms such as Dynatrace, Kibana, and Oracle Service Cloud; • Ensure business continuity by preparing the team for system implementations (deploys), crisis situations (incidents/problems), and continuous environment improvements (changes); • Manage using metrics/KPIs that indicate the "health" of the operation. Guide the team to develop monitoring mechanisms and alerts that control the operation; • Act as the "service owner" and develop strategies and plans to ensure the optimal performance of services delivered to the client; • Work closely with business areas to understand their needs; • Participate in projects and initiatives by proposing solutions and validating adherence to operational requirements; • Prepare and present executive reports about the area;

Job Requirements

  • Experience leading teams and managing delivery;
  • Hands-on experience with tools and platforms such as Dynatrace, Kibana, and Oracle Service Cloud;
  • Experience managing metrics and KPIs focused on support operations;
  • Previous experience in sustainment/support operations;

Benefits

  • Position also open to candidates with disabilities (Persons with Disabilities)

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