Ken Garff Automotive Group

Role Description We are seeking an experienced IT Project/Program Manager to lead and coordinate the planning, execution, and delivery of complex technology initiatives across the organization. This role serves as the central hub for project governance, stakeholder communication, and cross-functional alignment — ensuring IT investments are delivered on time, within budget, and in support of strategic business goals. The ideal candidate thrives in dynamic environments, brings structure to ambiguity, and has a proven track record of driving outcomes across both agile and traditional delivery frameworks. Key Responsibilities - Project & Program Delivery - Own end-to-end delivery of IT projects and programs, from initiation through closeout. - Develop and maintain comprehensive project plans, schedules, budgets, and resource allocations. - Lead projects across multiple IT domains including infrastructure, AI software development, security, and business systems. - Manage interdependencies across multiple concurrent workstreams and ensure milestone accountability. - Proactively identify risks, issues, and blockers; drive resolution and escalate when appropriate. - Stakeholder Management & Communication - Serve as the primary point of contact for project stakeholders. - Prepare and deliver clear status reports, executive briefings, and steering committee presentations. - Facilitate project meetings, working sessions, and retrospectives with structured agendas and documented outcomes. - Align business and IT stakeholders on scope, priorities, and tradeoffs throughout the project lifecycle. - Governance & Process - Establish and enforce project management standards, tools, and best practices across the IT portfolio. - Maintain the IT project portfolio dashboard and provide visibility into health, capacity, and delivery timelines. - Utilize agile methodologies where appropriate, including sprint planning, backlog grooming, and retrospectives. - Ensure compliance with change management, procurement, and security review processes. - Budget Management - Track project budgets, forecast spend, and report on financial performance vs. plan. Qualifications - 5+ years of experience managing IT projects or programs in a mid-to-large enterprise environment. - Demonstrated ability to manage multiple projects simultaneously with competing priorities. - Strong understanding of the software development lifecycle (SDLC), infrastructure delivery, and cloud technologies. - Experience with both Agile (Scrum, Kanban) and Waterfall / hybrid delivery methodologies. - Proficiency with project management tools such as Jira, MS Project, Smartsheet, or equivalent. - Excellent verbal and written communication skills; ability to tailor messaging to technical and non-technical audiences. - Bachelor's degree in Computer Science, Information Systems, Business, or a related field — or equivalent practical experience. Preferred Qualifications - PMP, PgMP, or PMI-ACP certification. - SAFe, Scrum Master (CSM), or equivalent agile certification. - Experience managing ERP, cloud migration, or digital transformation programs. - Familiarity with IT service management frameworks (ITIL, COBIT). - Prior experience in a regulated industry a plus. Core Competencies - Strategic thinking and ability to connect tactical work to business objectives. - Strong organizational skills and disciplined attention to detail. - Comfort navigating ambiguity and driving clarity in fast-moving environments. - Collaborative leadership style with ability to influence without authority. - High degree of ownership and accountability for outcomes. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment Employee may work in an office setting or remote. We are an Equal Opportunity Employer (( We Hear You ))

Role Description We are seeking an experienced IT Project/Program Manager to lead and coordinate the planning, execution, and delivery of complex technology initiatives across the organization. This role serves as the central hub for project governance, stakeholder communication, and cross-functional alignment — ensuring IT investments are delivered on time, within budget, and in support of strategic business goals. The ideal candidate thrives in dynamic environments, brings structure to ambiguity, and has a proven track record of driving outcomes across both agile and traditional delivery frameworks. Key Responsibilities - Project & Program Delivery - Own end-to-end delivery of IT projects and programs, from initiation through closeout. - Develop and maintain comprehensive project plans, schedules, budgets, and resource allocations. - Lead projects across multiple IT domains including infrastructure, AI software development, security, and business systems. - Manage interdependencies across multiple concurrent workstreams and ensure milestone accountability. - Proactively identify risks, issues, and blockers; drive resolution and escalate when appropriate. - Stakeholder Management & Communication - Serve as the primary point of contact for project stakeholders. - Prepare and deliver clear status reports, executive briefings, and steering committee presentations. - Facilitate project meetings, working sessions, and retrospectives with structured agendas and documented outcomes. - Align business and IT stakeholders on scope, priorities, and tradeoffs throughout the project lifecycle. - Governance & Process - Establish and enforce project management standards, tools, and best practices across the IT portfolio. - Maintain the IT project portfolio dashboard and provide visibility into health, capacity, and delivery timelines. - Utilize agile methodologies where appropriate, including sprint planning, backlog grooming, and retrospectives. - Ensure compliance with change management, procurement, and security review processes. - Budget Management - Track project budgets, forecast spend, and report on financial performance vs. plan. Qualifications - 5+ years of experience managing IT projects or programs in a mid-to-large enterprise environment. - Demonstrated ability to manage multiple projects simultaneously with competing priorities. - Strong understanding of the software development lifecycle (SDLC), infrastructure delivery, and cloud technologies. - Experience with both Agile (Scrum, Kanban) and Waterfall / hybrid delivery methodologies. - Proficiency with project management tools such as Jira, MS Project, Smartsheet, or equivalent. - Excellent verbal and written communication skills; ability to tailor messaging to technical and non-technical audiences. - Bachelor's degree in Computer Science, Information Systems, Business, or a related field — or equivalent practical experience. Preferred Qualifications - PMP, PgMP, or PMI-ACP certification. - SAFe, Scrum Master (CSM), or equivalent agile certification. - Experience managing ERP, cloud migration, or digital transformation programs. - Familiarity with IT service management frameworks (ITIL, COBIT). - Prior experience in a regulated industry a plus. Core Competencies - Strategic thinking and ability to connect tactical work to business objectives. - Strong organizational skills and disciplined attention to detail. - Comfort navigating ambiguity and driving clarity in fast-moving environments. - Collaborative leadership style with ability to influence without authority. - High degree of ownership and accountability for outcomes. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment Employee may work in an office setting or remote. We are an Equal Opportunity Employer (( We Hear You ))

Title: Remote Outbound Customer Service Representative - Spanish Bilingual Preferred locations Service Call Center - Draper, UT time type Full time job requisition id R0042127 Job Description: Remote Outbound Customer Service Representative Ken Garff Listening Center The Ken Garff Listening Center is currently hiring Remote Outbound Customer Service Representatives to join our growing contact center team. Work Schedule Our Listening Center operates: - Monday – Friday: 6:00 AM – 7:00 PM (MT) - Saturday: 8:00 AM – 4:00 PM (MT) - Sunday: Closed Technical Requirements Internet Requirements - Hard-wired Ethernet connection required (direct to router or wall port; Wi-Fi not permitted) - Minimum 50 Mbps download speed - Minimum 20 Mbps upload speed - Maximum 40 ms ping or lower - Must provide 3 speed test results taken at different times during working hours for approval Computer Requirements - Operating System: Windows 11 required (Mac/Apple products not supported) - Processor: 1 GHz or faster with two or more cores on a compatible 64-bit processor. (typically, Processor of Intel i5 or Higher OR AMD Ryzen 5 or Higher) - Memory (RAM): Minimum 16 GB - Storage: Minimum 256 GB Equipment & Peripherals - Must provide your own equipment - Dual monitors (2 or more required) - Webcam (required) - Smartphone (required for authentication purposes) - Headset with microphone (must connect via a port; wireless headsets acceptable if using a USB/dongle connection) - Keyboard and mouse Key Responsibilities - Make outbound calls to current Ken Garff customers (no cold calling) - Deliver a professional, friendly, and informative customer experience - Build and maintain strong customer relationships - Identify customer vehicle service needs and schedule appointments - Promote service specials and incentives - Handle customer inquiries via phone, chat, and email - Accurately document interactions and update customer records - Collaborate with team members while maintaining company standards Qualifications - Must provide your own equipment and meet technical requirements - Must have a quiet workspace free from noise and distractions - Strong computer skills and ability to navigate multiple systems - Typing speed of 30+ WPM - Positive, energetic, and customer-focused attitude - Excellent communication and problem-solving skills - Strong multitasking, organization, and prioritization abilities - Previous customer service, call center, or sales experience preferred - High school diploma or equivalent required - Must be 18 years or older and authorized to work in the U.S. - Bilingual in Spanish is a plus - Must reside in: Utah, Texas, Nevada, Arizona, Wyoming, or Iowa Benefits - Opportunity to earn a college degree at no cost - Paid training - Career growth within a nationwide automotive company - Paid Time Off - Comprehensive benefits: Medical, Dental, Vision, Disability, AD&D, and Life Insurance - 401(k) with company match - Optional year-end bonus program - Employee discounts on vehicles, parts, and service - Supportive team and positive company culture Job Details - Job Type: Full-time (40 hours per week) - Pay: Starting at $16.00/hour - $16.25/hour for Spanish speakers We are an Equal Opportunity Employer (We Hear You)

Title: Remote Inbound Customer Service Representative Location: UT-Draper Full time Job Description: Remote Customer Service Representative - Ken Garff Listening Center The Ken Garff Listening Center is a contact center that is currently looking for Remote Customer Service Representatives! Great work schedule! The Listening Center is open from 6 AM to 7 PM MST Monday-Friday, 8:00 AM to 4:30 PM MST Saturdays, and closed Sundays . Training class will start April 27th, 2026. Network Requirements: + Ethernet connection only (must be hard-wired to router or wall port) + Minimum speeds: 50 Mbps download / 20 Mbps upload + Maximum ping: 40 ms or lower Equipment Requirements: + Technical Requirements + Internet Requirements + Hard-wired Ethernet connection required (direct to router or wall port; Wi-Fi not permitted) + Minimum 50 Mbps download speed + Minimum 20 Mbps upload speed + Maximum 40 ms ping or lower + Must provide 3 speed test results taken at different times during working hours for approval + Computer Requirements + Operating System: Windows 11 required (Mac/Apple products not supported) + Processor: 1 GHz or faster with two or more cores on a compatible 64-bit processor. (typically, Processor of Intel i5 or Higher OR AMD Ryzen 5 or Higher) + Memory (RAM): Minimum 16 GB + Storage: Minimum 256 GB + Equipment & Peripherals + Must provide your own equipment + Dual monitors (2 or more required) + Webcam (required) + Smartphone (required for authentication purposes) + Headset with microphone (must connect via a port; wireless headsets acceptable if using a USB/dongle connection) + Keyboard and mouse Here's what you'll be doing: + Answer inbound customer calls promptly and professionally. + Determine the customer's concerns and schedule the necessary appointment. + Communicate with the customer in a way that leaves them feeling comfortable, informed, and feeling that they have been heard. + Document and update customer records. + Establish and maintain great customer relationships. + Be a team player and uphold Ken Garff's standards of professionalism and integrity. Qualifications: + Positive, energetic, enthusiastic, and service-oriented. + Must provide your own equipment + Proficient computer skills, capable of managing multiple systems, and able to type 30 + wpm + The ability to help solve customer problems + Excellent problem-solving and communication skills. (Written and verbal) + Ability to multitask, organize & prioritize-in other words, work smart. + Previous customer service or call center experience is a plus. + High School Diploma or equivalent + Must be 18 years or older and authorized to work in the U.S. + Bilingual in Spanish is a PLUS! + Must be located in Utah, Texas, Nevada, Arizona, Wyoming, or Iowa Benefits of working at Ken Garff Listening Center: + Earn a college degree, no cost to you! + Paid training-we care about your success. + Flexible schedule! + Real career growth at a nationwide automotive powerhouse + Competitive base pay + Paid Time Off + Great benefits package: Medical, Dental, Vision, Short and Long-term disability, AD&D, and Life Insurance + 401 (k) with Company match + Optional Year-end bonus program + Employee discounts on Vehicle Purchase, Parts, Service, and More! + Great people with a great culture Job Type : Full-Time (35-40-hour work week) Pay : Starting at $16.00 per hour $16.25 per hour for Spanish bilingual candidates We are an Equal Opportunity Employer ((We Hear You))

Remote Customer Service Representative - Ken Garff Listening Center The Ken Garff Listening Center is a contact center that is currently looking for Remote Customer Service Representatives! Great work schedule! The Listening Center is open from 6 AM to 7 PM MST Monday-Friday, 8:00 AM to 4:30 PM MST Saturdays, and closed Sundays. Training class will start April 27th, 2026. Network Requirements: - Ethernet connection only (must be hard-wired to router or wall port) - Minimum speeds: 50 Mbps download / 20 Mbps upload - Maximum ping: 40 ms or lower Equipment Requirements: - Technical Requirements - Internet Requirements - Hard-wired Ethernet connection required (direct to router or wall port; Wi-Fi not permitted) - Minimum 50 Mbps download speed - Minimum 20 Mbps upload speed - Maximum 40 ms ping or lower - Must provide 3 speed test results taken at different times during working hours for approval - Computer Requirements - Operating System: Windows 11 required (Mac/Apple products not supported) - Processor: 1 GHz or faster with two or more cores on a compatible 64-bit processor. (typically, Processor of Intel i5 or Higher OR AMD Ryzen 5 or Higher) - Memory (RAM): Minimum 16 GB - Storage: Minimum 256 GB - Equipment & Peripherals - Must provide your own equipment - Dual monitors (2 or more required) - Webcam (required) - Smartphone (required for authentication purposes) - Headset with microphone (must connect via a port; wireless headsets acceptable if using a USB/dongle connection) - Keyboard and mouse Here’s what you’ll be doing: - Answer inbound customer calls promptly and professionally. - Determine the customer’s concerns and schedule the necessary appointment. - Communicate with the customer in a way that leaves them feeling comfortable, informed, and feeling that they have been heard. - Document and update customer records. - Establish and maintain great customer relationships. - Be a team player and uphold Ken Garff’s standards of professionalism and integrity. Qualifications: - Positive, energetic, enthusiastic, and service-oriented. - Must provide your own equipment - Proficient computer skills, capable of managing multiple systems, and able to type 30 + wpm - The ability to help solve customer problems - Excellent problem-solving and communication skills. (Written and verbal) - Ability to multitask, organize & prioritize—in other words, work smart. - Previous customer service or call center experience is a plus. - High School Diploma or equivalent - Must be 18 years or older and authorized to work in the U.S. - Bilingual in Spanish is a PLUS! - Must be located in Utah, Texas, Nevada, Arizona, Wyoming, or Iowa Benefits of working at Ken Garff Listening Center: - Earn a college degree, no cost to you! - Paid training—we care about your success. - Flexible schedule! - Real career growth at a nationwide automotive powerhouse - Competitive base pay - Paid Time Off - Great benefits package: Medical, Dental, Vision, Short and Long-term disability, AD&D, and Life Insurance - 401 (k) with Company match - Optional Year-end bonus program - Employee discounts on Vehicle Purchase, Parts, Service, and More! - Great people with a great culture Job Type: Full-Time (35–40-hour work week) Pay: Starting at $16.00 per hour $16.25 per hour for Spanish bilingual candidates We are an Equal Opportunity Employer ((We Hear You))

Remote Outbound Customer Service Representative Ken Garff Listening Center The Ken Garff Listening Center is currently hiring Remote Outbound Customer Service Representatives to join our growing contact center team. Work Schedule Our Listening Center operates: - Monday – Friday: 6:00 AM – 7:00 PM (MT) - Saturday: 8:00 AM – 4:00 PM (MT) - Sunday: Closed Technical Requirements Internet Requirements - Hard-wired Ethernet connection required (direct to router or wall port; Wi-Fi not permitted) - Minimum 50 Mbps download speed - Minimum 20 Mbps upload speed - Maximum 40 ms ping or lower - Must provide 3 speed test results taken at different times during working hours for approval Computer Requirements - Operating System: Windows 11 required (Mac/Apple products not supported) - Processor: 1 GHz or faster with two or more cores on a compatible 64-bit processor. (typically, Processor of Intel i5 or Higher OR AMD Ryzen 5 or Higher) - Memory (RAM): Minimum 16 GB - Storage: Minimum 256 GB Equipment & Peripherals - Must provide your own equipment - Dual monitors (2 or more required) - Webcam (required) - Smartphone (required for authentication purposes) - Headset with microphone (must connect via a port; wireless headsets acceptable if using a USB/dongle connection) - Keyboard and mouse Key Responsibilities - Make outbound calls to current Ken Garff customers (no cold calling) - Deliver a professional, friendly, and informative customer experience - Build and maintain strong customer relationships - Identify customer vehicle service needs and schedule appointments - Promote service specials and incentives - Handle customer inquiries via phone, chat, and email - Accurately document interactions and update customer records - Collaborate with team members while maintaining company standards Qualifications - Must provide your own equipment and meet technical requirements - Must have a quiet workspace free from noise and distractions - Strong computer skills and ability to navigate multiple systems - Typing speed of 30+ WPM - Positive, energetic, and customer-focused attitude - Excellent communication and problem-solving skills - Strong multitasking, organization, and prioritization abilities - Previous customer service, call center, or sales experience preferred - High school diploma or equivalent required - Must be 18 years or older and authorized to work in the U.S. - Bilingual in Spanish is a plus - Must reside in: Utah, Texas, Nevada, Arizona, Wyoming, or Iowa Benefits - Opportunity to earn a college degree at no cost - Paid training - Career growth within a nationwide automotive company - Paid Time Off - Comprehensive benefits: Medical, Dental, Vision, Disability, AD&D, and Life Insurance - 401(k) with company match - Optional year-end bonus program - Employee discounts on vehicles, parts, and service - Supportive team and positive company culture Job Details - Job Type: Full-time (40 hours per week) - Pay: Starting at $16.00/hour - $16.25/hour for Spanish speakers We are an Equal Opportunity Employer (We Hear You)