• Collaborate with clients to define and document initial system requirements and enhancements needed for major changes to existing builds • Act as subject matter expert on client clinical study protocol for studies with moderate to high complexity • Author specifications for IRT, randomization and kit lists, and interfaces • Build effective partnerships with other internal teams to move project through all phases of the development process. • Support UAT setup and execution • Continuous learning on company platform and offerings as they evolve

• Providing business, technical, architectural, and engineering guidance to development teams, business groups, and customers • Directing day-to-day activities assigned to your areas of responsibility • Collaboratively conducting analysis of alternatives with the solutions architect • Actively participating in Scrum meetings • Identifying solutions based on business and technical criteria • Researching current and emerging technologies and process methodologies • Providing updates to internal and external stakeholders on project cost, schedule, and quality

• Plans, conceptualizes, configures, and builds solutions that solve common challenges within the business by using technological tools or programs • Conducts research and requirement gathering to determine customer needs and drive strategy and oversee the development process • A cross-functional role that encompasses a broad range of business knowledge and technical skillsets, working in collaboration with multiple teams and specialists • Takes an active role in design, development, testing, troubleshooting and maintenance • Writing code for software programs and applications using inheritance and virtualization following best programming practices • Performs complex research and analysis to find best solutions to stakeholder requests or problems using best method or tools to develop solutions • Conducts meetings to gather requirements and updates on ongoing projects • Maintains communication with stakeholders during solution development • Collaborates with peers on development and solution strategy to identify the most efficient and effective product solutions • Performs regular code reviews and requests • Performs other duties as assigned • Complies with all policies and standards

Your role at DynatraceWhat’s the role? As a Dynatrace Solution Engineer, you will be a key member of the Dynatrace sales engine and will be responsible for providing excellent technical support to the sales team. You will be the expert on Dynatrace and all facets of Advanced Observability. Within this exciting role, you will be responsible for executing great demos which demonstrate the Dynatrace unique approach in solving the customer’s pain, executing and managing POCs onsite and remote, building key relationships with Dynatrace’s customers and completing RFIs & RFPs. You will also work across teams including Dynatrace’s innovation labs, Dynatrace’s Expert Services consultants, CSMs and marketing. Must live in or near the San Francisco Bay Area. Fully remote. About you: To ensure your success as a Solution Engineer at Dynatrace, you need to be an ambitious, confident and self-motivated individual, with previous SE experience or another technical customer facing role. You need to be passionate about innovative technology, technical sales and articulating value to customers and prospects. In addition, we are also looking for: - An excellent team player, with the ability to work across all disciplines. - Excellent communication and presentation skills, with the ability to communicate technical value into business value. - Previous 5+ years of experience with observability or application performance management technologies and techniques. - Ability to troubleshoot technical issues to produce a working outcome and be able to manage this process. - Ability to manage several projects simultaneously, work with several different salespeople, and support other SEs where needed. - Must have a strong desire to grow professionally, adapt to an ever-changing environment, and be coachable. - Must be able to travel up to 30% of the time Responsibilities: - Evangelize Dynatrace’s product offerings during international trade shows and at key customer account meetings to promote new and expanded business. - Partner with sales representatives to identify new sales opportunities as well as incremental sales opportunities within existing accounts. - As part of the solution engineering team participate in proof of concept (PoC) creation and cloud architecture discussions, leading the technical solution evaluation portion in support of sales opportunities either directly or through channel partners for multiple POCs. - Present Dynatrace’s vision to our customers C-suite executives. - Provide technical guidance in the Discovery, Solution Evaluation, and Solution Proposal stages of the opportunity sales cycle. - Present on-stage demonstrations providing insight and context to our customers during key marketing events. Either at Dynatrace sponsored industry events or partner sponsored events, ensure key demonstrations are delivered by you or a team member at demonstration booths. - Gather, qualify and provide feedback from customers to Product Management to improve Dynatrace’s market share and meet the market needs. - Not only work with internal sales team, but also with partners, supporting their team in the customers and being a technical point of contact for them (trusted advisor/technical coach). - Position might be filled at a higher level based on candidate experience. What will help you succeedMinimum Requirements: - Bachelor’s degree in Computer Science or equivalent education or experience required. - 5+ years of experience within the observability space. Preferred Requirements: - Experience with web technologies such as HTML, CSS, and JavaScript. - Experience with programming / scripting side technologies such as Java, .NET, PHP, Go, Node.js and database. - Advance knowledge of Operating Systems (OS) including Windows and Linux. - Experience with DevOps or Site Reliability Engineering practices Knowledge with cloud platforms, including AWS, Azure or GCP. - Experience with modern technologies like containers, Kubernetes / OpenShift, Serverless functions, and CI/CD pipelines. - Experience with automation like Ansible, Puppet, Terraform, etc. Why you will love being a Dynatracer - Dynatrace is a leader in unified observability and security. - We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. - Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. - The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences. - Over 50% of the Fortune 100 companies are current customers of Dynatrace. Compensation and Rewards