Community Guide Location: Columbia, South Carolina FLSA Status: Exempt Job Status: Full Time Work Model: Hybrid Work Schedule: Monday- Friday with occasional evenings and/or weekends Vehicle Required: Yes Amount of Travel Required: 25-50% within a 25mi community service area Reports To: Care Team Manager At Reema Health, we believe that a personalized, community-based approach to care makes it easier for anyone to access the things they need to make their lives better. We know that life’s challenges often exist because the systems built to help are a burden to navigate. We believe building a relationship with a real person — someone who listens, meets members where they are, and understands the community’s resources — can ease those burdens. Our mission-driven and member-focused company is seeking an experienced and self-motivated Community Guide who has worked with individuals living with health challenges and social issues, and understands the unique needs of this community. This energetic and adaptable Community Guide is an integral part of Reema, a start-up working to transform how health care and social care work together. The Community Guide works to build genuine, positive relationships with members in an effort to improve member’s health and wellbeing. Their work is completed daily through an integrated technology platform to call and text members, schedule community visits, as well as document all interactions. The Guide will be responsible for the full lifecycle of their caseload, including initial outreach to engage members in services, ongoing work with members to achieve their wellbeing goals through connection to health care and community resources, and graduation from the program. A primary strength of the Guide should be excellent verbal and written communication, building strong meaningful relationships, problem solving, and a comfortability in navigating the ambiguous nature of a constantly growing and evolving startup. This position requires significant time in the field, directly interacting with members. This role is most suitable for someone who is confident in interacting directly with many people, many of whom have experienced trauma and face barriers because of their mental, physical and chemical health. Outreach and engagement into care: - Engage and work alongside clients from diverse ethnic backgrounds, focusing on those with: complex social needs and chronic health conditions. - Reach out to members and share about Reema Health to enroll them in our care model. Provide high quality and meaningful support to members to achieve improved health and wellbeing outcomes: - Assess member needs and support systems, including social determinants of health, to help create a member-centered care plan. - Establish trusting relationships with members, reliably provide meaningful and quality support, and follow-through in a timely and appropriate manner to achieve their wellbeing goals. - Coordinate referrals and support appointment scheduling and attendance with behavioral health, primary care, and other provide types for members. - Through cold outreach create and manage a caseload of 60 - 100 members and provide coverage for other Community Guides during periods of absence or increased workload. - Understand overall goals for the month. Independently organize and prioritize workload with effective time and task management skills to achieve monthly goals and outcomes. - Actively listen, empathize, and appreciate the vulnerability of members willing to share their challenges. Community Guides will maintain professional boundaries and confidentiality, seeking consultation and support with complex member situations from the multidisciplinary team. - Visit members in person as appropriate. This may be in the member’s home, community, the hospital or other treatment setting to build trust, maintain connection and meet member’s needs. - Utilize text, phone, email and face-to-face interactions appropriately to match your communication approach with each members’ preference and situation. - Effectively identify and connect members to community and health resources to support member needs. This may include transporting members and accompanying them to access other services. Establish relationships with resources to support Reema’s members as needed. - Prepare members for services ending by keeping self-sufficiency and independence top of mind. Complete accurate and thorough documentation and record keeping in a timely manner: - Utilize the Reema App to thoroughly document all work with members in a timely fashion, including keeping a care plan updated. - Understand and comply with confidentiality of protected health information and HIPAA. - Support member records to be thorough and accurate in Reema’s technology. Provide positive representation of Reema: - Work independently and collaboratively in a fast-paced startup environment. See frequent change as an opportunity rather than a barrier. - Serve diverse members in your community with dignity and respect, as well as build relationships with community resources and customers. - Partner with Reemates across the team and the company to offer your perspective and learn from others. Job responsibilities to grow and change as business necessitates. Education, Experience and Skills: - Bachelor’s degree in Social Work, Human Services, Psychology, Health Sciences or other related fields. Years of related experience and subsequent expertise can be substituted for years of completed education towards a bachelor's degree - Three or more years of direct experience with population or community to be served and knowledge of community - Driven to work with individuals who have complex health needs and believe that recovery is possible - Demonstrated experience with crisis planning, case management, boundaries and personal safety in community work - Proficiencies in critical thinking, time management, strategizing, and multitasking - Strong propensity towards building and maintaining relationships through initiating conversations and creating connections - Ability to develop, adapt, and execute outreach and care plans - Demonstrated proficiency working with technology, including basic knowledge of all related computer and software applications such as Microsoft Word, Outlook and Excel, and Video Conferencing required; G-Suite preferred Qualifications & Position Requirements: - 18 years of age or older - Qualified applicants must have flexible and reliable access to transportation, a valid Driver's License, Vehicle Insurance, and a satisfactory driving record - Offers are contingent upon passing a pre-employment drug screening and background check - Comply with federal, state and local regulations regarding patient confidentiality HIPAA - Use technology-based tools and systems daily - Lift and carry up to 25 pounds occasionally. Benefits: - Competitive Salary Package - Medical, Dental, and Vision Insurance - HSA and FSA Options - 401(k) Retirement Savings with Company Match - Employee Assistance Program - Flexible Schedules and Remote Work - Technology Stipend - Mileage Reimbursement - Accrued Paid Time Off - Paid Family and Medical Leave As an equal opportunity employer, Reema Health is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state and local laws. Reema Health has reviewed this job description to ensure that essential functions and basic responsibilities have been included. It is intended to provide guidelines for job expectations and assess the prospective employee and/or current employees ability to perform the position described. It is not intended to be interpreted as an exhaustive list of all functions, responsibilities, skills, and abilities for this role. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

• Brainstorm activities, opportunities, and content to inspire or grow community. • Design and execute the weekly and quarterly content calendars, engagement scripts, and strategy plans. • Create and report KPIs to the development team, and build reports that showcase performance, trends, and opportunity. • Manage and respond to customers through social media tools. • Learn and explore new tools and platforms that improve workflow and client objectives. • Develop practices and improvements, or build upon and help improve current methods of operation. • Handle occasional community crises or troubleshoot escalations.

• Identify and activate Gamma users in your region, building relationships with creators, educators, and early adopters • Host small-scale in-person or virtual events (workshops, hackathons, meetups) that introduce new users to Gamma and deepen engagement with existing ones • Develop and deliver localized learning courses on Gamma designed to meet your region's language preferences • Create region-specific content, templates, and resources that resonate with local audiences • Manage and grow a regional community platform to foster peer-to-peer learning and collaboration • Share monthly summaries of engagement highlights, community feedback, and product insights with the Gamma team

About PharmaEssentia: It’s not often you get the chance to make a real impact on the lives of others, while expanding your own possibilities. You’ll find that rare opportunity at PharmaEssentia. Join us, and let’s transform lives, together. PharmaEssentia Corporation is a rapidly growing biopharmaceutical innovator. We are leveraging deep expertise and proven scientific principles to deliver effective new biologics for challenging diseases in the areas of hematology and oncology, with one product approved and a diversifying pipeline. We believe in the potential to improve both health and quality of life for patients with limited options today through the combination of rigorous research and innovative thinking. Position Overview: The Senior Director, Oncology Nurse Educators is responsible for the strategic leadership, build-out, execution, and ongoing optimization of PharmaEssentia’s field-based Oncology Nurse Educator organization supporting BESREMi®. This leader will oversee a national team of Oncology Nurse Educators focused on delivering non-promotional, compliant education to healthcare offices, nurses, nurse practitioners, physician assistants, and other clinical staff involved in the treatment of patients receiving BESREMi. This role serves as the primary architect of the field nurse education strategy and a critical cross-functional leader across Commercial, Medical Affairs, Market Access, Patient Services, Training, and related functions. The Senior Director will translate brand and commercial priorities into a compliant field education model that equips healthcare teams to appropriately support patients throughout the treatment journey. In addition to leading the team, this role is responsible for the development, oversight, and continuous refinement of customer-facing educational materials and tools used by the Oncology Nurse Educator team with healthcare practices. This includes identifying educational gaps, shaping content strategy, partnering cross-functionally on material development, and ensuring all materials are accurate, relevant, compliant, and aligned to the needs of office-based clinical stakeholders. This position operates within strict regulatory and compliance boundaries and does not engage in promotional activities or influence prescribing decisions. Leadership Profile The ideal candidate is a strong, credible, and thoughtful leader who can build and inspire a national team while also shaping the strategy, content, and execution of the Oncology Nurse Educator function. This individual must be capable of balancing commercial alignment with strict compliance, developing talent while driving results, and ensuring PharmaEssentia’s educational engagement model delivers meaningful value to healthcare practices treating patients with BESREMi. Key Responsibilities Strategic Leadership and Team Management - Develop and lead the national field education strategy for Oncology Nurse Educators supporting BESREMi, aligned to PharmaEssentia’s brand vision and commercial objectives - Recruit, onboard, develop, and retain a high-performing team of experienced Oncology Nurse Educators - Establish clear expectations, performance standards, coaching models, and development plans for direct reports - Conduct regular field engagement and coaching to strengthen clinical credibility, execution consistency, and customer impact - Build a culture of accountability, collaboration, continual improvement, professionalism, and patient-centered thinking across the team - Create an environment that rewards strong performance, encourages sharing of best practices, and fosters future leaders within the organization. Field Education Strategy and Execution - Translate commercial priorities into compliant field education strategies that support healthcare practices caring for patients treated with BESREMi - Ensure consistent delivery of disease-state, product administration, monitoring, lab management, dose titration, side effect mitigation, and treatment management education through the team - Oversee how the team educates oncology offices, nurses, NPs, PAs, and other clinical staff to support effective treatment implementation and patient management - Identify educational gaps, office workflow barriers, and support needs across community oncology and academic settings, and adapt field strategy accordingly - Ensure clear role separation and compliant collaboration between Oncology Nurse Educators and field sales teams. Educational Materials and Customer Tools - Lead the strategy, creation, review, and evolution of educational materials used by the Oncology Nurse Educator team with healthcare customers - Partner with Training, Medical Affairs, Commercial, Legal, Regulatory, and other stakeholders to develop compliant, effective, and customer-relevant educational resources - Ensure all customer-facing educational tools support the needs of nurses, advanced practice providers, and office staff involved in BESREMi treatment management - Use field insights and customer feedback to continuously improve educational content, tools, and resource deployment - Oversee content consistency across the field to ensure education is delivered accurately, appropriately, and in alignment with approved messaging. Cross-Functional Partnership - Serve as the primary field nurse education representative in commercial leadership discussions and strategic planning forums - Partner closely with Commercial, Medical Affairs, Market Access, Patient Services, Sales Training, and other key functions to align strategy and execution - Develop strong working relationships with field partners to ensure coordinated, compliant support of healthcare practices - Bring an enterprise mindset to the organization by engaging stakeholders as true partners in pursuit of shared patient and business goals - Provide fact-based, data-driven recommendations to leadership based on field insights, education trends, and identified customer needs. Performance, Insights, and Compliance - Establish and monitor key performance indicators to evaluate the impact, reach, and quality of the nurse education function - Track trends in educational needs, common customer questions, monitoring challenges, and operational barriers to optimize team focus and resource deployment - Ensure all activities, documentation, and field interactions are conducted in accordance with FDA regulations, company policies, and compliance standards - Oversee appropriate documentation of team activities in CRM and related systems - Ensure adverse events and product complaints are identified and escalated according to policy. Core Competencies - Strategic leadership and team-building capability - Deep understanding of oncology practice dynamics and office-based patient management - Strong cross-functional collaboration and enterprise mindset - Ability to translate business priorities into compliant, high-impact educational execution - Experience developing customer-facing educational programs and materials - Strong coaching, performance management, and organizational development skills - Excellent communication, leadership presence, and relationship-building abilities - Strong critical thinking, business acumen, and problem-solving capability - High integrity, sound judgment, and commitment to compliance - Adaptability and resilience in a dynamic, evolving commercial environment. Qualifications - Bachelor’s degree required; advanced degree preferred - 15+ years of experience in the pharmaceutical or biotechnology industry - 5+ years of leadership experience, including leading field-based teams - Oncology experience required; hem-oncology and/or rare disease experience preferred - Experience building teams and commercial capabilities in support of launch or growth-stage brands required - Strong understanding of oncology customer segments, including physicians, nurses, advanced practice providers, and office-based clinical staff - Experience in educational program design, training strategy, or development of customer-facing materials strongly preferred - Demonstrated ability to work collaboratively across Commercial, Medical Affairs, Market Access, Training, and related functions - Proven ability to synthesize business insights and shape strategy and tactics accordingly - Excellent interpersonal, oral, and written communication skills - Ability to travel as required by the role. The expected base salary range for this position is $250,000 to $280,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education and geographical location. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible for short-term and long-term incentives. Benefits of working with our team: PharmaEssentia USA strives every day to improve the lives of patients as well as our employees. As a valued member of PharmaEssentia USA, you will enjoy the following benefits: - Comprehensive medical coverage - Dental and vision coverage - Generous paid time-off - 401(k) retirement plan with competitive company match - Medical & Dependent Care Flexible Spending Account - Monthly cell phone reimbursement - Employee Assistance Program EEO Statement: At PharmaEssentia USA, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. PharmaEssentia USA believes that diversity and inclusion among our team are critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. PharmaEssentia does not accept unsolicited agency resumes. Staffing agencies should not send resumes to our HR team or to any PharmaEssentia employees. PharmaEssentia is not responsible for any fees related to unsolicited resumes from staffing agencies. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.At PharmaEssentia, our goal is to treat as many people with cancer as possible. That means challenging the status quo with better science that leads to better lives. By joining our team, you will not only expand your own possibilities, but you will contribute to expanding options for people with cancer. https://us.pharmaessentia.com/careers/