Reema Health

Title: Community Guide - Community Health Location: Sumter, South Carolina, United States Job Description: Community Guide Location: Sumter and Florence South Carolina area FLSA Status: Exempt Job Status: Full Time Work Model: Hybrid Work Schedule: Monday- Friday with occasional evenings and/or weekends Vehicle Required: Yes Amount of Travel Required: 25-50% within a 25mi community service area Reports To: Care Team Manager At Reema Health, we believe that a personalized, community-based approach to care makes it easier for anyone to access the things they need to make their lives better. We know that life’s challenges often exist because the systems built to help are a burden to navigate. We believe building a relationship with a real person — someone who listens, meets members where they are, and understands the community’s resources — can ease those burdens. Our mission-driven and member-focused company is seeking an experienced and self-motivated Community Guide who has worked with individuals living with health challenges and social issues, and understands the unique needs of this community. This energetic and adaptable Community Guide is an integral part of Reema, a start-up working to transform how health care and social care work together. The Community Guide works to build genuine, positive relationships with members in an effort to improve member’s health and wellbeing. Their work is completed daily through an integrated technology platform to call and text members, schedule community visits, as well as document all interactions. The Guide will be responsible for the full lifecycle of their caseload, including initial outreach to engage members in services, ongoing work with members to achieve their wellbeing goals through connection to health care and community resources, and graduation from the program. A primary strength of the Guide should be excellent verbal and written communication, building strong meaningful relationships, problem solving, and a comfortability in navigating the ambiguous nature of a constantly growing and evolving startup. This position requires significant time in the field, directly interacting with members. This role is most suitable for someone who is confident in interacting directly with many people, many of whom have experienced trauma and face barriers because of their mental, physical and chemical health. Outreach and engagement into care: - Engage and work alongside clients from diverse ethnic backgrounds, focusing on those with: complex social needs and chronic health conditions. - Reach out to members and share about Reema Health to enroll them in our care model. Provide high quality and meaningful support to members to achieve improved health and wellbeing outcomes: - Assess member needs and support systems, including social determinants of health, to help create a member-centered care plan. - Establish trusting relationships with members, reliably provide meaningful and quality support, and follow-through in a timely and appropriate manner to achieve their wellbeing goals. - Coordinate referrals and support appointment scheduling and attendance with behavioral health, primary care, and other provide types for members. - Through cold outreach create and manage a caseload of 60 - 100 members and provide coverage for other Community Guides during periods of absence or increased workload. - Understand overall goals for the month. Independently organize and prioritize workload with effective time and task management skills to achieve monthly goals and outcomes. - Actively listen, empathize, and appreciate the vulnerability of members willing to share their challenges. Community Guides will maintain professional boundaries and confidentiality, seeking consultation and support with complex member situations from the multidisciplinary team. - Visit members in person as appropriate. This may be in the member’s home, community, the hospital or other treatment setting to build trust, maintain connection and meet member’s needs. - Utilize text, phone, email and face-to-face interactions appropriately to match your communication approach with each members’ preference and situation. - Effectively identify and connect members to community and health resources to support member needs. This may include transporting members and accompanying them to access other services. Establish relationships with resources to support Reema’s members as needed. - Prepare members for services ending by keeping self-sufficiency and independence top of mind. Complete accurate and thorough documentation and record keeping in a timely manner: - Utilize the Reema App to thoroughly document all work with members in a timely fashion, including keeping a care plan updated. - Understand and comply with confidentiality of protected health information and HIPAA. - Support member records to be thorough and accurate in Reema’s technology. Provide positive representation of Reema: - Work independently and collaboratively in a fast-paced startup environment. See frequent change as an opportunity rather than a barrier. - Serve diverse members in your community with dignity and respect, as well as build relationships with community resources and customers. - Partner with Reemates across the team and the company to offer your perspective and learn from others. Job responsibilities to grow and change as business necessitates. Education, Experience and Skills: - Bachelor’s degree in Social Work, Human Services, Psychology, Health Sciences or other related fields. Years of related experience and subsequent expertise can be substituted for years of completed education towards a bachelor's degree - Three or more years of direct experience with population or community to be served and knowledge of community - Driven to work with individuals who have complex health needs and believe that recovery is possible - Demonstrated experience with crisis planning, case management, boundaries and personal safety in community work - Proficiencies in critical thinking, time management, strategizing, and multitasking - Strong propensity towards building and maintaining relationships through initiating conversations and creating connections - Ability to develop, adapt, and execute outreach and care plans - Demonstrated proficiency working with technology, including basic knowledge of all related computer and software applications such as Microsoft Word, Outlook and Excel, and Video Conferencing required; G-Suite preferred Qualifications & Position Requirements: - 18 years of age or older - Qualified applicants must have flexible and reliable access to transportation, a valid Driver's License, Vehicle Insurance, and a satisfactory driving record - Offers are contingent upon passing a pre-employment drug screening and background check - Comply with federal, state and local regulations regarding patient confidentiality HIPAA - Use technology-based tools and systems daily - Lift and carry up to 25 pounds occasionally. Benefits: - Competitive Salary Package - Medical, Dental, and Vision Insurance - HSA and FSA Options - 401(k) Retirement Savings with Company Match - Employee Assistance Program - Flexible Schedules and Remote Work - Technology Stipend - Mileage Reimbursement - Accrued Paid Time Off - Paid Family and Medical Leave As an equal opportunity employer, Reema Health is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state and local laws. Reema Health has reviewed this job description to ensure that essential functions and basic responsibilities have been included. It is intended to provide guidelines for job expectations and assess the prospective employee and/or current employees ability to perform the position described. It is not intended to be interpreted as an exhaustive list of all functions, responsibilities, skills, and abilities for this role. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Title: Behavioral Health Care Team Manager Location: New Jersey Job Description: Location: New Jersey and Philadelphia FLSA Status: Exempt Job Status: Full Time Work Model: Hybrid Work Schedule: Monday–Friday with occasional evenings and/or weekends Vehicle Required: Yes Amount of Travel Required: Occasional domestic travel in New Jersey, Philadelphia and Minneapolis Positions Supervised: Behavioral Health Community Guides Reports To: Assistant Director of Care Team Operations Salary Range: $80,000 - $85,000 annually Reema Health is both a social care and behavioral health provider. We believe that a personalized, community-based approach to care makes it easier for anyone to access the things they need to make their lives better. We know that life’s challenges often exist because the systems built to help are a burden to navigate. We believe building a relationship with a real person — someone who listens, meets members where they are, and understands the community’s resources — can ease those burdens and effectively connect members to health care. Reema believes that using technology to support human connection and engagement can be a lifeline for those most struggling to navigate life’s challenges. Our mission-driven and member-focused company is seeking an experienced and self-motivated Care Team Manager who has worked directly with individuals living with serious mental illness and substance use disorder, and understands the unique needs of this community. This innovative and adaptable Care Team Manager is an integral part of Reema – a start-up working to transform how health care and social care work together. The Manager leads by example in supporting our mission, is a champion of team leadership, and is accountable for our Care Team Program Outcomes and the non-clinical care provided by Community Guides. The Care Team Manager will lead as part of an integrated model of healthcare where they partner directly with clinical psychotherapists and prescribers to provide holistic support for members. They respond to concerns respectfully, constructively, and in a timely manner. The Manager possesses an innate ability to solve problems independently, and also works collaboratively with cross-functional partners to achieve goals and support the Care Team. The Manager effectively communicates and empowers Community Guides to meet goals and create meaningful relationships with our members. Our approach is to provide the right amount of care at the right time for each of our members and the manager’s contributions are seen as paramount to Reema’s engagement within the community. This role spends approximately 90-95% of the time on leadership responsibilities: - Have a thorough understanding of Reema’s program including the goals, expectations, and metrics for Community Guides individually and as a team. Be accountable to these metrics and clearly communicate expectations that are meaningful and in alignment with Reema’s values. - Champion change management and effectively lead hybrid Care Teams through ambiguity and innovation. You are excited to join a fast-paced startup company that is constantly changing and redefining itself. - Establish structures and processes that cultivate communication and accountability to effectively sustain the team, such as: facilitating regular 1:1 meetings with Guides; setting and monitoring individual Guide goals around metrics, Guide activity, and/or member interactions, leading engaging team meetings, leading multidisciplinary team meetings, Case Reviews, Community Volunteering, and Team Building Events. - Actively review Community Guide performance to consistently and effectively deliver feedback and recognition. - Actively partner with clinicians to ensure alignment for services to members, manage multidisciplinary workflows and communication, and collaborate on ensuring high quality service delivery. - Facilitate weekly check-ins that include staffing and metrics updates, reporting, and setting monthly Care Team goals with the Director of Clinical Care Team Operations. - Provide support and supervision to Guides within assigned teams; including researching resources for members. - Become a champion for partnered outreach and display a willingness to support other Community Guides in their community outreach. - Participate in the hiring process by functioning as a lead partner in Care Team interviews. - Facilitate new employee onboarding and support ongoing training and development of staff. - Ensure the entire team maintains confidentiality of PHI and abides by HIPAA and software security policies and training. - Initiate and maintain relationships with local community partners across the mental health continuum of care. This role also spends 5-10% of their time on direct service responsibilities with their members: - Through cold outreach, establish trusting relationships with members through an empathetic, strength-based, and trauma-informed approach. - Utilize text messaging, phone calls, home visits, and other face-to-face communication as a primary means of engagement to meet member needs. - Be knowledgeable about community resources appropriate to support the needs of members. Make referrals to community resources, follow-up with members, and attend appointments as necessary. - Remain a steadfast component of each members’ support system, being there in crisis and through everyday life challenges. - Encourage members towards independence and autonomy. Job responsibilities to grow and change as business necessitates. Education, Experience and Skills: - Bachelor’s degree in Social Work, Human Services, Psychology, Health Sciences, or other related field. Years of related experience can be substituted for years of completed education towards a bachelor's degree - Three years of people management/supervision experience in healthcare, mental health settings, community-based and/or social work settings - Five years of direct experience with local population or community to be served and knowledge of the community - Proficiencies in critical thinking, strategic thinking, time management, and prioritization - Knowledge of crisis planning, case management, and/or behavioral health - Experience working with individuals from diverse ethnic backgrounds, who have serious and persistent mental illness, chemical health needs, and believe that recovery is possible - Experience working on a multidisciplinary team alongside clinical and non-clinical staff - Experience working with adolescents and their families - Experience working with difficult to reach populations, including homeless individuals - Proven ability to navigate ambiguity and creatively problem solve - Strong propensity towards building and maintaining relationships - Proven ability to initiate conversation and create connections quickly - Proven ability to develop, adapt, and execute outreach plans - Proven ability to work in fast-paced environments, experience working with start-ups is a plus - Working knowledge of all related computer and software applications such as Microsoft Word, Outlook and Excel, and Video Conferencing required; G-Suite preferred Qualifications & Position Requirements: - 18 years of age or older - Qualified applicants must have flexible and reliable access to transportation, a valid Driver's License, Vehicle Insurance, and a satisfactory driving record - Offers are contingent upon passing a pre-employment drug screening and background check - Comply with federal, state and local regulations regarding patient confidentiality HIPAA - Use technology-based tools and systems daily - Lift and carry up to 25 pounds occasionally Benefits: - Competitive Salary and Equity Package - Medical, Dental, and Vision Insurance - HSA and FSA Options - 401(k) Retirement Savings with Company Match - Employee Assistance Program - Paid Parental Leave - Accrued Paid Time Off - Technology Stipend - Mileage Reimbursement - Flexible Schedules and Remote Work

Community Guide - Community Health Location: Florence, South Carolina FLSA Status: Exempt Job Status: Full Time Work Model: Hybrid Work Schedule: Monday- Friday with occasional evenings and/or weekends Vehicle Required: Yes Amount of Travel Required: 25-50% within a 25mi community service area Reports To: Care Team Manager At Reema Health, we believe that a personalized, community-based approach to care makes it easier for anyone to access the things they need to make their lives better. We know that life’s challenges often exist because the systems built to help are a burden to navigate. We believe building a relationship with a real person — someone who listens, meets members where they are, and understands the community’s resources — can ease those burdens. Our mission-driven and member-focused company is seeking an experienced and self-motivated Community Guide who has worked with individuals living with health challenges and social issues, and understands the unique needs of this community. This energetic and adaptable Community Guide is an integral part of Reema, a start-up working to transform how health care and social care work together. The Community Guide works to build genuine, positive relationships with members in an effort to improve member’s health and wellbeing. Their work is completed daily through an integrated technology platform to call and text members, schedule community visits, as well as document all interactions. The Guide will be responsible for the full lifecycle of their caseload, including initial outreach to engage members in services, ongoing work with members to achieve their wellbeing goals through connection to health care and community resources, and graduation from the program. A primary strength of the Guide should be excellent verbal and written communication, building strong meaningful relationships, problem solving, and a comfortability in navigating the ambiguous nature of a constantly growing and evolving startup. This position requires significant time in the field, directly interacting with members. This role is most suitable for someone who is confident in interacting directly with many people, many of whom have experienced trauma and face barriers because of their mental, physical and chemical health. Outreach and engagement into care: - Engage and work alongside clients from diverse ethnic backgrounds, focusing on those with: complex social needs and chronic health conditions. - Reach out to members and share about Reema Health to enroll them in our care model. Provide high quality and meaningful support to members to achieve improved health and wellbeing outcomes: - Assess member needs and support systems, including social determinants of health, to help create a member-centered care plan. - Establish trusting relationships with members, reliably provide meaningful and quality support, and follow-through in a timely and appropriate manner to achieve their ellbeing goals. - Coordinate referrals and support appointment scheduling and attendance with behavioral health, primary care, and other provide types for members. - Through cold outreach create and manage a caseload of 60 - 100 members and provide coverage for other Community Guides during periods of absence or increased workload. - Understand overall goals for the month. Independently organize and prioritize workload with effective time and task management skills to achieve monthly goals and outcomes. - Actively listen, empathize, and appreciate the vulnerability of members willing to share their challenges. Community Guides will maintain professional boundaries and confidentiality, seeking consultation and support with complex member situations from the multidisciplinary team. - Visit members in person as appropriate. This may be in the member’s home, community, the hospital or other treatment setting to build trust, maintain connection and meet member’s needs. - Utilize text, phone, email and face-to-face interactions appropriately to match your communication approach with each members’ preference and situation. - Effectively identify and connect members to community and health resources to support member needs. This may include transporting members and accompanying them to access other services. Establish relationships with resources to support Reema’s members as needed. - Prepare members for services ending by keeping self-sufficiency and independence top of mind. Complete accurate and thorough documentation and record keeping in a timely manner: - Utilize the Reema App to thoroughly document all work with members in a timely fashion, including keeping a care plan updated. - Understand and comply with confidentiality of protected health information and HIPAA. - Support member records to be thorough and accurate in Reema’s technology. Provide positive representation of Reema: - Work independently and collaboratively in a fast-paced startup environment. See frequent change as an opportunity rather than a barrier. - Serve diverse members in your community with dignity and respect, as well as build relationships with community resources and customers. - Partner with Reemates across the team and the company to offer your perspective and learn from others. Job responsibilities to grow and change as business necessitates. Education, Experience and Skills: - Bachelor’s degree in Social Work, Human Services, Psychology, Health Sciences or other related fields. Years of related experience and subsequent expertise can be substituted for years of completed education towards a bachelor's degree - Three or more years of direct experience with population or community to be served and knowledge of community - Driven to work with individuals who have complex health needs and believe that recovery is possible - Demonstrated experience with crisis planning, case management, boundaries and personal safety in community work - Proficiencies in critical thinking, time management, strategizing, and multitasking - Strong propensity towards building and maintaining relationships through initiating conversations and creating connections - Ability to develop, adapt, and execute outreach and care plans - Demonstrated proficiency working with technology, including basic knowledge of all related computer and software applications such as Microsoft Word, Outlook and Excel, and Video Conferencing required; G-Suite preferred Qualifications & Position Requirements: - 18 years of age or older - Qualified applicants must have flexible and reliable access to transportation, a valid Driver's License, Vehicle Insurance, and a satisfactory driving record - Offers are contingent upon passing a pre-employment drug screening and background check - Comply with federal, state and local regulations regarding patient confidentiality HIPAA - Use technology-based tools and systems daily - Lift and carry up to 25 pounds occasionally. Benefits: - Competitive Salary Package - Medical, Dental, and Vision Insurance - HSA and FSA Options - 401(k) Retirement Savings with Company Match - Employee Assistance Program - Flexible Schedules and Remote Work - Technology Stipend - Mileage Reimbursement - Accrued Paid Time Off - Paid Family and Medical Leave As an equal opportunity employer, Reema Health is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state and local laws. Reema Health has reviewed this job description to ensure that essential functions and basic responsibilities have been included. It is intended to provide guidelines for job expectations and assess the prospective employee and/or current employees ability to perform the position described. It is not intended to be interpreted as an exhaustive list of all functions, responsibilities, skills, and abilities for this role. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Title: Licensed Mental Health Therapist – Telehealth Location: Virginia, United States Job Description: FLSA Status: Exempt Job Status: 40 hours - W2 Work Model: Remote Work Schedule: Monday–Friday with occasional evenings and/or weekends Vehicle Required: No Positions Supervised: None Reports To: Director Clinical Care Teams Annual Base Salary Range: $75,000 - $85,000 Reema Health is both a social care and behavioral health provider. We believe that a personalized, community-based approach to care makes it easier for anyone to access the things they need to make their lives better. We know that life’s challenges often exist because the systems built to help are a burden to navigate. We believe building a relationship with a real person — someone who listens, meets our members where they are, and understands the community — can ease those burdens and effectively connect members to health care. Our mission-driven and member-focused company is seeking an experienced and self-motivated Licensed Mental Health Therapist to serve the behavioral healthcare needs of our members. Reema is taking a value-based approach to care, so this role will work diligently to provide the right amount of care at the right time for each of our members. Rather than a volume-based approach, we believe this model of care delivery will produce the best clinical outcomes for our members and a sustainable and balanced job structure for our clinicians. The Licensed Mental Health Therapist is a key part of our Integrated Care Team, helping drive the creation and implementation of our tech-enabled psychotherapeutic care for our members. At Reema, we believe integrating social and clinical care is the most effective way to support member wellbeing. You’ll care for members in an outpatient clinical setting, primarily via telehealth, but also in the home and community as needed. You will be part of a multidisciplinary team made up of Psychiatric Nurse Practitioners and non-clinical Community Guides to collaboratively provide a holistic approach to member health, and support you to work at the top of your license. Together, this team is responsible for providing and coordinating member-centered quality care for a panel of members with complex health and social needs. Reema is expanding our service delivery into behavioral healthcare, so we are looking for someone who is comfortable helping create the details of our care model within the ambiguity of a fast-paced startup. For the right person, this position has the potential to grow into a leadership role. Primary Responsibilities: - Assess and diagnose behavioral health conditions, both chronic and acute. - Formulate treatment plans for members in consultation with other members of the collaborative health team as the member’s condition warrants. - Ensure a behavioral health perspective is incorporated into comprehensive care planning for complex patients. - Complete initial intakes and assess patient risks and needs, delivering therapeutic interventions and therapy, and referring and navigating to community resources for access to the broader behavioral health continuum of care. - Collaborate with primary care providers, psychiatrists, social workers, or other professionals to discuss treatment plans and progress. - Provide psychoeducation to members, emphasizing mental health promotion and disease prevention - Support referral for members who need additional specialty behavioral health care (e.g. to an in-patient facility) and advise on treatment plans until members are engaged in appropriate care. - Establish and foster trusting relationships with patients and ensure care is aligned with the patient’s goals and values. - Participate in multi-disciplinary case conferences to ensure holistic and appropriate care for patients. - Provide formal and informal coaching and education to other clinical and non-clinical team members about supporting patients with behavioral health issues. - Support post-discharge planning to prevent readmissions. - Timely and appropriate documentation in our EMR to manage member care and coordination with the multidisciplinary team. - Contribute to the evolving design and implementation of clinical pathways and protocols for therapeutic treatment of behavioral health conditions in Reema’s care model to ensure we are providing the best patient care possible Job responsibilities to grow and change as business necessitates. Experience and Skills: - 3+ years of outpatient experience working with adults enrolled in Medicaid, Medicare, or are dual-eligible. - 3+ years of experience in assessing, planning, and managing behavioral patient care as acquired through direct clinical experience, including direct therapy and care/case management work - 3+ years of experience working with individuals who have significant mental and chemical health needs and believe that recovery is possible. - 1+ years of experience practicing telemedicine - Experience with underserved populations facing socioeconomic barriers to health care - Excellent working knowledge of trauma-informed and evidence-based psychotherapy treatment for mental and chemical health conditions - Awareness and comfort in participating in an integrated behavioral health model where you will work alongside Community Guide team members - Comfort with electronic medical record documentation and excited about how technology can support your work and drive ongoing improvement towards new and better care - Ability to make quick and accurate clinical assessments of mental and behavioral health conditions - Ability to exercise balanced judgment in evaluating situations and making decisions, and to handle difficult or confrontational situations in a calm, consistent, and equitable manner - Ability to work effectively as a team, interfacing with patients, primary care providers, consulting psychiatrists and mental health specialists, as well as with administrative and support staff - Working knowledge of all related computer and software applications such as Microsoft Word, Outlook and Excel, telecommunication and Video Conferencing required; G-Suite preferred Education, Qualifications & Position Requirements: - LCSW or LICSW with an active license in the state Virginia - LCSW or LICSW preferred but will also accept LMFT or LPC - Ability to cross license in Ohio, Florida and New Jersey - 18 years of age or older - Comply with federal, state and local regulations regarding patient confidentiality & HIPAA - Proficiency with electronic medical records and other technology-based tools and systems Benefits: - Competitive Salary - Medical, Dental, and Vision Insurance - HSA and FSA Options - 401(k) Retirement Savings with Company Match - Employee Assistance Program - Flexible Schedules and Remote Work - Technology Stipend - Accrued Paid Time Off - Paid Family and Medical Leave As an equal opportunity employer, Reema Health is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state and local laws. All candidates who have received a written offer for this position will be required to undergo drug testing for commonly abused controlled substances in accordance with the company’s policy. Hires are contingent upon candidates producing satisfactory results from the pre-employment drug test. Reema Health has reviewed this job description to ensure that essential functions and basic responsibilities have been included. It is intended to provide guidelines for job expectations and assess the prospective employee and/or current employees ability to perform the position described. It is not intended to be interpreted as an exhaustive list of all functions, responsibilities, skills, and abilities for this role. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Notice to all potential candidates Reema Health has been made aware of fraudulent activities targeting job seekers. To ensure your safety and protect yourself from potential scams, we urge you to exercise caution and verify the authenticity of anyone claiming to represent Reema Health. We value your privacy and security. Genuine communications from us will always come from official email domains. We assure you that we will never request bank account, credit card, or social security information during the application or interview processes. We would also never conduct an interview or extend a job offer over chat or text. We appreciate your understanding and interest in a career with Reema Health.

Title: State Wide Community Health Guide Location: Virtual, Must Be Located in MN FLSA Status: Exempt Job Status: Full Time Work Model: Hybrid Work Schedule: Monday–Friday with occasional evenings and/or weekends Vehicle Required: No Amount of Travel Required: 5% Reports To: Care Team Manager Salary Range: $50,000 - $55,000 At Reema Health, we believe that a personalized, community-based approach to care makes it easier for anyone to access the things they need to make their lives better. We know that life’s challenges often exist because the systems built to help are a burden to navigate. We believe building a relationship with a real person — someone who listens, meets members where they are, and understands the community’s resources — can ease those burdens. Our mission-driven and member-focused company is seeking an experienced and self-motivated Community Guide. The Community Guide is an integral part of Reema, a start-up working to transform how health care and social care work together. Reema believes that using technology to create human connection and engagement can be a lifeline for those most struggling to navigate life’s challenges. This program is focused on short-term work with a high volume of members to The Community Guide works to build brief genuine, positive relationships with members in an effort to improve member’s health and wellbeing. Community guides complete their work daily through an integrated technology platform to call and text members, schedule community visits, and document interactions. The guide will also be responsible for addressing a range of health care needs as identified by our customer, ranging from screenings to utilizations to brief assessments. Primary strengths of the Guide should be communication, building meaningful relationships, motivated by achieving goals, problem solving, and a comfortability in navigating the ambiguous nature of a constantly growing and evolving startup. Responsibilities and Expectations: - Conduct community outreach with members and enroll them in Reema’s program. - Provide high quality and meaningful support to members to achieve improved health and wellbeing outcomes. - Establish trusting relationships with members, reliably provide meaningful and quality support, and follow-through in a timely and appropriate manner to achieve their wellbeing goals. - Through cold outreach, build and handle a caseload of 100 - 125 members and provide coverage for other Community Guides during periods of absence or increased workload. - Understand overall goals and metrics for the month. Independently organize and prioritize workload with effective time and task management skills to achieve monthly goals and outcomes. - Actively listen, empathize, and appreciate the vulnerability of members willing to share their challenges. Guides will maintain professional boundaries and confidentiality, seeking consultation and support with complex member situations. - Utilize phone, text and email appropriately to match your communication approach with each members’ preference. - Effectively identify and connect members to community and health resources to support member needs. Establish relationships with resources to support Reema’s members as needed. - Prepare members for graduation by keeping self-sufficiency and independence top of mind. Complete accurate and thorough documentation and record keeping in a timely manner: - Utilize the Reema App to thoroughly document all work with members in a timely fashion. - Understand and comply with confidentiality of protected health information and HIPAA compliance. Provide positive representation of Reema: - Work independently and collaboratively in a fast-paced startup environment. See frequent change as an opportunity rather than a barrier. - Serve diverse members in your community with dignity and respect, as well as build relationships with community resources and customers. - Partner with Reemates across the company to offer your perspective and learn from others. Job responsibilities to grow and change as business necessitates. Education, Experience and Skills: - Bachelor’s degree in Social Work, Human Services, Psychology, Health Sciences or other related fields. Years of related experience and subsequent expertise can be substituted for years of completed education towards a bachelor's degree - Two or more years of direct experience with population or community to be served and knowledge of community - Knowledge of crisis planning, case management, boundaries and personal safety in community work - Proficiencies in critical thinking, time management, strategizing, and multitasking - Strong motivation towards achieving goals, metrics and targets - Strong propensity towards building and maintaining relationships - Ability to initiate conversation and create connection quickly - Ability to develop, adapt, and execute outreach plans - Basic knowledge of all related computer and software applications such as Microsoft Word, Outlook and Excel, and Video Conferencing required; G-Suite preferred - Technology proficient Qualifications & Position Requirements: - 18 years of age or older - Comply with federal, state and local regulations regarding patient confidentiality HIPAA - Use technology-based tools and systems daily - Lift and carry up to 25 pounds occasionally. Benefits: - Competitive Salary and Equity Package - Medical, Dental, and Vision Insurance - HSA and FSA Options - 401(k) Retirement Savings with Company Match - Employee Assistance Program - Flexible Schedules and Remote Work - Technology Stipend - Mileage Reimbursement - Accrued Paid Time Off - Paid Family and Medical Leave As an equal opportunity employer, Reema Health is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state and local laws. Reema Health has reviewed this job description to ensure that essential functions and basic responsibilities have been included. It is intended to provide guidelines for job expectations and assess the prospective employee and/or current employees ability to perform the position described. It is not intended to be interpreted as an exhaustive list of all functions, responsibilities, skills, and abilities for this role. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Care Team Manager Location: Charleston, SC FLSA Status: Exempt Job Status: Full Time Work Model: Remote Work Schedule: Monday–Friday with occasional evenings and/or weekends Vehicle Required: Yes Amount of Travel Required: 15% Positions Supervised: Community Guides Reports To: Assistant Director of Care Team Operations At Reema Health, we believe that a personalized, community-based approach to care makes it easier for anyone to access the things they need to make their lives better. We know that life’s challenges often exist because the systems built to help are a burden to navigate. We believe building a relationship with a real person — someone who listens, meets members where they are, and understands the community’s resources — can ease those burdens and effectively connect members to health care. Our mission-driven and member-focused company is seeking an experienced and self-motivated Care Team Manager who has worked with individuals living with health challenges and social issues, and understands the unique needs of this community. This innovative and adaptable Care Team Manager is an integral part of Reema – a start-up working to transform how health care and social care work together. The Manager leads by example in supporting our mission, is a champion of team leadership, and is accountable for our Care Team Program Outcomes. The Manager possesses an innate ability to solve problems independently, and also works collaboratively with cross-functional partners to achieve goals and support the Care Team. The Manager effectively communicates and empowers Community Guides to meet goals and create meaningful relationships with our members. Our approach is to provide the right amount of care at the right time for each of our members and the manager’s contributions are seen as paramount to Reema’s engagement within the community. This role spends approximately 90-95% of the time on leadership responsibilities: - Have a thorough understanding of Reema’s program including the goals, expectations, and metrics for Community Guides individually and as a team. Be accountable to these metrics and clearly communicate expectations that are meaningful and in alignment with Reema’s values. - Champion change management and effectively lead remote Care Teams through ambiguity and innovation. You are excited to join a fast-paced startup company that is constantly changing and redefining itself. - Establish structures and processes that cultivate communication and accountability to effectively sustain the team, such as: facilitating regular 1:1 meetings with Guides; setting and monitoring individual Guide goals around metrics, Guide activity, and/or member interactions, leading engaging team meetings, Case Reviews, Community Volunteering, and Team Building Events. - Actively review Community Guide performance to consistently and effectively deliver feedback and recognition. - Facilitate weekly check-ins that include staffing and metrics updates, reporting, and setting monthly Care Team goals with the Assistant Director of Care Team Operations. - Facilitate new employee orientation and support ongoing training and development of new staff. - Provide support and supervision to Guides within assigned teams; including researching resources for members. - Become a champion for partnered outreach and display a willingness to support other Community Guides in their community outreach. - Participate in the Guide Interview process by functioning as a lead partner in Care Team interviews. - Provide high quality and meaningful support to members to achieve improved health and wellbeing outcomes. - Ensure the entire team maintains confidentiality of PHI and abides by HIPAA and software security policies and training. This role spends about 5-10% of the time on direct service responsibilities with their members: - Through cold outreach build and manage a caseload of members - Establish trusting relationships with members through an empathetic, strength-based, and trauma-informed approach. - Utilize text messaging, phone calls, home visits, and other face-to-face communication as a primary means of engagement to meet member needs. - Be knowledgeable about community resources appropriate to support the needs of members. Make referrals to community resources, follow-up with members, and attend appointments as necessary. - Remain a steadfast component of each members’ support system, being there in crisis and through everyday life challenges. - Encourage members towards independence and autonomy. Job responsibilities to grow and change as business necessitates. Education, Experience and Skills: - Bachelor’s degree in Social Work, Human Services, Psychology, Health Sciences, or other related fields. Years of related experience can be substituted for years of completed education towards a bachelor's degree - Three years of program management/supervision experience in healthcare, community-based and/or social work settings - Five years of direct experience with local population or community to be served and knowledge of the community - Proficiencies in critical thinking, strategic thinking, time management, and prioritization - Knowledge of crisis planning, case management, and/or behavioral health - Strong propensity towards building and maintaining relationships - Proven ability to initiate conversation and create connections quickly - Proven ability to develop, adapt, and execute outreach plans - Working knowledge of all related computer and software applications such as Microsoft Word, Outlook and Excel, and Video Conferencing required; G-Suite preferred Qualifications & Position Requirements: - 18 years of age or older - Qualified applicants must have flexible and reliable access to transportation, a valid Driver's License, Vehicle Insurance, and a satisfactory driving record - Comply with federal, state and local regulations regarding patient confidentiality HIPAA - Use technology-based tools and systems daily - Lift and carry up to 25 pounds occasionally Benefits: - Competitive Salary Package + Equity - Medical, Dental, and Vision Insurance - HSA and FSA Options - 401(k) Retirement Savings with Company Match - Employee Assistance Program - Flexible Schedules and Remote Work - Technology Stipend - Mileage Reimbursement - Accrued Paid Time Off - Paid Family and Medical Leave As an equal opportunity employer, Reema Health is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state and local laws. All candidates who have received a written offer for this position will be required to undergo drug testing for commonly abused controlled substances in accordance with the company’s policy. Hires are contingent upon candidates producing satisfactory results from the pre-employment drug test. Reema Health has reviewed this job description to ensure that essential functions and basic responsibilities have been included. It is intended to provide guidelines for job expectations and assess the prospective employee and/or current employees ability to perform the position described. It is not intended to be interpreted as an exhaustive list of all functions, responsibilities, skills, and abilities for this role. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Reema Health has reviewed this job description to ensure that essential functions and basic responsibilities have been included. It is intended to provide guidelines for job expectations and assess the prospective employee and/or current employees ability to perform the position described. It is not intended to be interpreted as an exhaustive list of all functions, responsibilities, skills, and abilities for this role. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Community Guide Location: Beaufort, South Carolina, United States Community Guide Location: Beaufort, South Carolina FLSA Status: Exempt Job Status: Full Time Work Model: Hybrid Work Schedule: Monday- Friday with occasional evenings and/or weekends Vehicle Required: Yes Amount of Travel Required: 25-50% within a 25mi community service area Reports To: Care Team Manager At Reema Health, we believe that a personalized, community-based approach to care makes it easier for anyone to access the things they need to make their lives better. We know that life’s challenges often exist because the systems built to help are a burden to navigate. We believe building a relationship with a real person — someone who listens, meets members where they are, and understands the community’s resources — can ease those burdens. Our mission-driven and member-focused company is seeking an experienced and self-motivated Community Guide who has worked with individuals living with health challenges and social issues, and understands the unique needs of this community. This energetic and adaptable Community Guide is an integral part of Reema, a start-up working to transform how health care and social care work together. The Community Guide works to build genuine, positive relationships with members in an effort to improve member’s health and wellbeing. Their work is completed daily through an integrated technology platform to call and text members, schedule community visits, as well as document all interactions. The Guide will be responsible for the full lifecycle of their caseload, including initial outreach to engage members in services, ongoing work with members to achieve their wellbeing goals through connection to health care and community resources, and graduation from the program. A primary strength of the Guide should be excellent verbal and written communication, building strong meaningful relationships, problem solving, and a comfortability in navigating the ambiguous nature of a constantly growing and evolving startup. This position requires significant time in the field, directly interacting with members. This role is most suitable for someone who is confident in interacting directly with many people, many of whom have experienced trauma and face barriers because of their mental, physical and chemical health. Outreach and engagement into care: - Engage and work alongside clients from diverse ethnic backgrounds, focusing on those with: complex social needs and chronic health conditions. - Reach out to members and share about Reema Health to enroll them in our care model. Provide high quality and meaningful support to members to achieve improved health and wellbeing outcomes: - Assess member needs and support systems, including social determinants of health, to help create a member-centered care plan. - Establish trusting relationships with members, reliably provide meaningful and quality support, and follow-through in a timely and appropriate manner to achieve their wellbeing goals. - Coordinate referrals and support appointment scheduling and attendance with behavioral health, primary care, and other provide types for members. - Through cold outreach create and manage a caseload of 60 - 100 members and provide coverage for other Community Guides during periods of absence or increased workload. - Understand overall goals for the month. Independently organize and prioritize workload with effective time and task management skills to achieve monthly goals and outcomes. - Actively listen, empathize, and appreciate the vulnerability of members willing to share their challenges. Community Guides will maintain professional boundaries and confidentiality, seeking consultation and support with complex member situations from the multidisciplinary team. - Visit members in person as appropriate. This may be in the member’s home, community, the hospital or other treatment setting to build trust, maintain connection and meet member’s needs. - Utilize text, phone, email and face-to-face interactions appropriately to match your communication approach with each members’ preference and situation. - Effectively identify and connect members to community and health resources to support member needs. This may include transporting members and accompanying them to access other services. Establish relationships with resources to support Reema’s members as needed. - Prepare members for services ending by keeping self-sufficiency and independence top of mind. Complete accurate and thorough documentation and record keeping in a timely manner: - Utilize the Reema App to thoroughly document all work with members in a timely fashion, including keeping a care plan updated. - Understand and comply with confidentiality of protected health information and HIPAA. - Support member records to be thorough and accurate in Reema’s technology. Provide positive representation of Reema: - Work independently and collaboratively in a fast-paced startup environment. See frequent change as an opportunity rather than a barrier. - Serve diverse members in your community with dignity and respect, as well as build relationships with community resources and customers. - Partner with Reemates across the team and the company to offer your perspective and learn from others. Job responsibilities to grow and change as business necessitates. Education, Experience and Skills: - Bachelor’s degree in Social Work, Human Services, Psychology, Health Sciences or other related fields. Years of related experience and subsequent expertise can be substituted for years of completed education towards a bachelor's degree - Three or more years of direct experience with population or community to be served and knowledge of community - Driven to work with individuals who have complex health needs and believe that recovery is possible - Demonstrated experience with crisis planning, case management, boundaries and personal safety in community work - Proficiencies in critical thinking, time management, strategizing, and multitasking - Strong propensity towards building and maintaining relationships through initiating conversations and creating connections - Ability to develop, adapt, and execute outreach and care plans - Demonstrated proficiency working with technology, including basic knowledge of all related computer and software applications such as Microsoft Word, Outlook and Excel, and Video Conferencing required; G-Suite preferred Qualifications & Position Requirements: - 18 years of age or older - Qualified applicants must have flexible and reliable access to transportation, a valid Driver's License, Vehicle Insurance, and a satisfactory driving record - Offers are contingent upon passing a pre-employment drug screening and background check - Comply with federal, state and local regulations regarding patient confidentiality HIPAA - Use technology-based tools and systems daily - Lift and carry up to 25 pounds occasionally. Benefits: - Competitive Salary Package - Medical, Dental, and Vision Insurance - HSA and FSA Options - 401(k) Retirement Savings with Company Match - Employee Assistance Program - Flexible Schedules and Remote Work - Technology Stipend - Mileage Reimbursement - Accrued Paid Time Off - Paid Family and Medical Leave As an equal opportunity employer, Reema Health is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state and local laws. Reema Health has reviewed this job description to ensure that essential functions and basic responsibilities have been included. It is intended to provide guidelines for job expectations and assess the prospective employee and/or current employees ability to perform the position described. It is not intended to be interpreted as an exhaustive list of all functions, responsibilities, skills, and abilities for this role. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Title: Community Guide Job Description: Location: Minneapolis, MN FLSA Status: Exempt Job Status: Full Time Work Model: Hybrid Work Schedule: Monday–Friday with occasional evenings and/or weekends Vehicle Required: Yes Amount of Travel Required: 25-50% within a 30 mi or greater community service area Reports To: Care Team Manager Salary Range: $50,000 - $55,000 annually At Reema Health, we believe that a personalized, community-based approach to care makes it easier for anyone to access the things they need to make their lives better. We know that life’s challenges often exist because the systems built to help are a burden to navigate. We believe building a relationship with a real person — someone who listens, meets members where they are, and understands the community’s resources — can ease those burdens. Our mission-driven and member-focused company is seeking an experienced and self-motivated Community Guide who has worked with individuals living with health challenges and social issues, and understands the unique needs of this community. This energetic and adaptable Community Guide is an integral part of Reema, a start-up working to transform how health care and social care work together. The Community Guide works to build genuine, positive relationships with members in an effort to improve member’s health and wellbeing. Their work is completed daily through an integrated technology platform to call and text members, schedule community visits, as well as document all interactions. The Guide will be responsible for the full lifecycle of their caseload, including initial outreach to engage members in services, ongoing work with members to achieve their wellbeing goals through connection to health care and community resources, and graduation from the program. A primary strength of the Guide should be excellent verbal and written communication, building strong meaningful relationships, problem solving, and a comfortability in navigating the ambiguous nature of a constantly growing and evolving startup. This position requires significant time in the field, directly interacting with members. This role is most suitable for someone who is confident in interacting directly with many people, many of whom have experienced trauma and face barriers because of their mental, physical and chemical health. Outreach and engagement into care: - Engage and work alongside clients from diverse ethnic backgrounds, focusing on those with: complex social needs and chronic health conditions. - Reach out to members and share about Reema Health to enroll them in our care model. Provide high quality and meaningful support to members to achieve improved health and wellbeing outcomes: - Assess member needs and support systems, including social determinants of health, to help create a member-centered care plan. - Establish trusting relationships with members, reliably provide meaningful and quality support, and follow-through in a timely and appropriate manner to achieve their wellbeing goals. - Coordinate referrals and support appointment scheduling and attendance with behavioral health, primary care, and other provide types for members. - Through cold outreach create and manage a caseload of 60 - 100 members and provide coverage for other Community Guides during periods of absence or increased workload. - Understand overall goals for the month. Independently organize and prioritize workload with effective time and task management skills to achieve monthly goals and outcomes. - Actively listen, empathize, and appreciate the vulnerability of members willing to share their challenges. Community Guides will maintain professional boundaries and confidentiality, seeking consultation and support with complex member situations from the multidisciplinary team. - Visit members in person as appropriate. This may be in the member’s home, community, the hospital or other treatment setting to build trust, maintain connection and meet member’s needs. - Utilize text, phone, email and face-to-face interactions appropriately to match your communication approach with each members’ preference and situation. - Effectively identify and connect members to community and health resources to support member needs. This may include transporting members and accompanying them to access other services. Establish relationships with resources to support Reema’s members as needed. - Prepare members for services ending by keeping self-sufficiency and independence top of mind. Complete accurate and thorough documentation and record keeping in a timely manner: - Utilize the Reema App to thoroughly document all work with members in a timely fashion, including keeping a care plan updated. - Understand and comply with confidentiality of protected health information and HIPAA. - Support member records to be thorough and accurate in Reema’s technology. Provide positive representation of Reema: - Work independently and collaboratively in a fast-paced startup environment. See frequent change as an opportunity rather than a barrier. - Serve diverse members in your community with dignity and respect, as well as build relationships with community resources and customers. - Partner with Reemates across the team and the company to offer your perspective and learn from others. Job responsibilities to grow and change as business necessitates. Education, Experience and Skills: - Bachelor’s degree in Social Work, Human Services, Psychology, Health Sciences or other related fields. Years of related experience and subsequent expertise can be substituted for years of completed education towards a bachelor's degree - Three or more years of direct experience with population or community to be served and knowledge of community - Driven to work with individuals who have complex health needs and believe that recovery is possible - Demonstrated experience with crisis planning, case management, boundaries and personal safety in community work - Proficiencies in critical thinking, time management, strategizing, and multitasking - Strong propensity towards building and maintaining relationships through initiating conversations and creating connections - Ability to develop, adapt, and execute outreach and care plans - Demonstrated proficiency working with technology, including basic knowledge of all related computer and software applications such as Microsoft Word, Outlook and Excel, and Video Conferencing required; G-Suite preferred Qualifications & Position Requirements: - 18 years of age or older - Qualified applicants must have flexible and reliable access to transportation, a valid Driver's License, Vehicle Insurance, and a satisfactory driving record - Offers are contingent upon passing a pre-employment drug screening and background check - Comply with federal, state and local regulations regarding patient confidentiality HIPAA - Use technology-based tools and systems daily - Lift and carry up to 25 pounds occasionally. Benefits: - Competitive Salary Package - Medical, Dental, and Vision Insurance - HSA and FSA Options - 401(k) Retirement Savings with Company Match - Employee Assistance Program - Flexible Schedules and Remote Work - Technology Stipend - Mileage Reimbursement - Accrued Paid Time Off - Paid Family and Medical Leave As an equal opportunity employer, Reema Health is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state and local laws. Reema Health has reviewed this job description to ensure that essential functions and basic responsibilities have been included. It is intended to provide guidelines for job expectations and assess the prospective employee and/or current employees ability to perform the position described. It is not intended to be interpreted as an exhaustive list of all functions, responsibilities, skills, and abilities for this role. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Community Guide Location: Columbia, South Carolina FLSA Status: Exempt Job Status: Full Time Work Model: Hybrid Work Schedule: Monday- Friday with occasional evenings and/or weekends Vehicle Required: Yes Amount of Travel Required: 25-50% within a 25mi community service area Reports To: Care Team Manager At Reema Health, we believe that a personalized, community-based approach to care makes it easier for anyone to access the things they need to make their lives better. We know that life’s challenges often exist because the systems built to help are a burden to navigate. We believe building a relationship with a real person — someone who listens, meets members where they are, and understands the community’s resources — can ease those burdens. Our mission-driven and member-focused company is seeking an experienced and self-motivated Community Guide who has worked with individuals living with health challenges and social issues, and understands the unique needs of this community. This energetic and adaptable Community Guide is an integral part of Reema, a start-up working to transform how health care and social care work together. The Community Guide works to build genuine, positive relationships with members in an effort to improve member’s health and wellbeing. Their work is completed daily through an integrated technology platform to call and text members, schedule community visits, as well as document all interactions. The Guide will be responsible for the full lifecycle of their caseload, including initial outreach to engage members in services, ongoing work with members to achieve their wellbeing goals through connection to health care and community resources, and graduation from the program. A primary strength of the Guide should be excellent verbal and written communication, building strong meaningful relationships, problem solving, and a comfortability in navigating the ambiguous nature of a constantly growing and evolving startup. This position requires significant time in the field, directly interacting with members. This role is most suitable for someone who is confident in interacting directly with many people, many of whom have experienced trauma and face barriers because of their mental, physical and chemical health. Outreach and engagement into care: - Engage and work alongside clients from diverse ethnic backgrounds, focusing on those with: complex social needs and chronic health conditions. - Reach out to members and share about Reema Health to enroll them in our care model. Provide high quality and meaningful support to members to achieve improved health and wellbeing outcomes: - Assess member needs and support systems, including social determinants of health, to help create a member-centered care plan. - Establish trusting relationships with members, reliably provide meaningful and quality support, and follow-through in a timely and appropriate manner to achieve their wellbeing goals. - Coordinate referrals and support appointment scheduling and attendance with behavioral health, primary care, and other provide types for members. - Through cold outreach create and manage a caseload of 60 - 100 members and provide coverage for other Community Guides during periods of absence or increased workload. - Understand overall goals for the month. Independently organize and prioritize workload with effective time and task management skills to achieve monthly goals and outcomes. - Actively listen, empathize, and appreciate the vulnerability of members willing to share their challenges. Community Guides will maintain professional boundaries and confidentiality, seeking consultation and support with complex member situations from the multidisciplinary team. - Visit members in person as appropriate. This may be in the member’s home, community, the hospital or other treatment setting to build trust, maintain connection and meet member’s needs. - Utilize text, phone, email and face-to-face interactions appropriately to match your communication approach with each members’ preference and situation. - Effectively identify and connect members to community and health resources to support member needs. This may include transporting members and accompanying them to access other services. Establish relationships with resources to support Reema’s members as needed. - Prepare members for services ending by keeping self-sufficiency and independence top of mind. Complete accurate and thorough documentation and record keeping in a timely manner: - Utilize the Reema App to thoroughly document all work with members in a timely fashion, including keeping a care plan updated. - Understand and comply with confidentiality of protected health information and HIPAA. - Support member records to be thorough and accurate in Reema’s technology. Provide positive representation of Reema: - Work independently and collaboratively in a fast-paced startup environment. See frequent change as an opportunity rather than a barrier. - Serve diverse members in your community with dignity and respect, as well as build relationships with community resources and customers. - Partner with Reemates across the team and the company to offer your perspective and learn from others. Job responsibilities to grow and change as business necessitates. Education, Experience and Skills: - Bachelor’s degree in Social Work, Human Services, Psychology, Health Sciences or other related fields. Years of related experience and subsequent expertise can be substituted for years of completed education towards a bachelor's degree - Three or more years of direct experience with population or community to be served and knowledge of community - Driven to work with individuals who have complex health needs and believe that recovery is possible - Demonstrated experience with crisis planning, case management, boundaries and personal safety in community work - Proficiencies in critical thinking, time management, strategizing, and multitasking - Strong propensity towards building and maintaining relationships through initiating conversations and creating connections - Ability to develop, adapt, and execute outreach and care plans - Demonstrated proficiency working with technology, including basic knowledge of all related computer and software applications such as Microsoft Word, Outlook and Excel, and Video Conferencing required; G-Suite preferred Qualifications & Position Requirements: - 18 years of age or older - Qualified applicants must have flexible and reliable access to transportation, a valid Driver's License, Vehicle Insurance, and a satisfactory driving record - Offers are contingent upon passing a pre-employment drug screening and background check - Comply with federal, state and local regulations regarding patient confidentiality HIPAA - Use technology-based tools and systems daily - Lift and carry up to 25 pounds occasionally. Benefits: - Competitive Salary Package - Medical, Dental, and Vision Insurance - HSA and FSA Options - 401(k) Retirement Savings with Company Match - Employee Assistance Program - Flexible Schedules and Remote Work - Technology Stipend - Mileage Reimbursement - Accrued Paid Time Off - Paid Family and Medical Leave As an equal opportunity employer, Reema Health is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state and local laws. Reema Health has reviewed this job description to ensure that essential functions and basic responsibilities have been included. It is intended to provide guidelines for job expectations and assess the prospective employee and/or current employees ability to perform the position described. It is not intended to be interpreted as an exhaustive list of all functions, responsibilities, skills, and abilities for this role. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Location: Charleston, South Carolina, United States Job Description: Community Guide Location: Charleston, South Carolina FLSA Status: Exempt Job Status: Full Time Work Model: Hybrid Work Schedule: Monday- Friday with occasional evenings and/or weekends Vehicle Required: Yes Amount of Travel Required: 25-50% within a 25mi community service area Reports To: Care Team Manager At Reema Health, we believe that a personalized, community-based approach to care makes it easier for anyone to access the things they need to make their lives better. We know that life’s challenges often exist because the systems built to help are a burden to navigate. We believe building a relationship with a real person — someone who listens, meets members where they are, and understands the community’s resources — can ease those burdens. Our mission-driven and member-focused company is seeking an experienced and self-motivated Community Guide who has worked with individuals living with health challenges and social issues, and understands the unique needs of this community. This energetic and adaptable Community Guide is an integral part of Reema, a start-up working to transform how health care and social care work together. The Community Guide works to build genuine, positive relationships with members in an effort to improve member’s health and wellbeing. Their work is completed daily through an integrated technology platform to call and text members, schedule community visits, as well as document all interactions. The Guide will be responsible for the full lifecycle of their caseload, including initial outreach to engage members in services, ongoing work with members to achieve their wellbeing goals through connection to health care and community resources, and graduation from the program. A primary strength of the Guide should be excellent verbal and written communication, building strong meaningful relationships, problem solving, and a comfortability in navigating the ambiguous nature of a constantly growing and evolving startup. This position requires significant time in the field, directly interacting with members. This role is most suitable for someone who is confident in interacting directly with many people, many of whom have experienced trauma and face barriers because of their mental, physical and chemical health. Outreach and engagement into care: - Engage and work alongside clients from diverse ethnic backgrounds, focusing on those with: complex social needs and chronic health conditions. - Reach out to members and share about Reema Health to enroll them in our care model. Provide high quality and meaningful support to members to achieve improved health and wellbeing outcomes: - Assess member needs and support systems, including social determinants of health, to help create a member-centered care plan. - Establish trusting relationships with members, reliably provide meaningful and quality support, and follow-through in a timely and appropriate manner to achieve their wellbeing goals. - Coordinate referrals and support appointment scheduling and attendance with behavioral health, primary care, and other provide types for members. - Through cold outreach create and manage a caseload of 60 - 100 members and provide coverage for other Community Guides during periods of absence or increased workload. - Understand overall goals for the month. Independently organize and prioritize workload with effective time and task management skills to achieve monthly goals and outcomes. - Actively listen, empathize, and appreciate the vulnerability of members willing to share their challenges. Community Guides will maintain professional boundaries and confidentiality, seeking consultation and support with complex member situations from the multidisciplinary team. - Visit members in person as appropriate. This may be in the member’s home, community, the hospital or other treatment setting to build trust, maintain connection and meet member’s needs. - Utilize text, phone, email and face-to-face interactions appropriately to match your communication approach with each members’ preference and situation. - Effectively identify and connect members to community and health resources to support member needs. This may include transporting members and accompanying them to access other services. Establish relationships with resources to support Reema’s members as needed. - Prepare members for services ending by keeping self-sufficiency and independence top of mind. Complete accurate and thorough documentation and record keeping in a timely manner: - Utilize the Reema App to thoroughly document all work with members in a timely fashion, including keeping a care plan updated. - Understand and comply with confidentiality of protected health information and HIPAA. - Support member records to be thorough and accurate in Reema’s technology. Provide positive representation of Reema: - Work independently and collaboratively in a fast-paced startup environment. See frequent change as an opportunity rather than a barrier. - Serve diverse members in your community with dignity and respect, as well as build relationships with community resources and customers. - Partner with Reemates across the team and the company to offer your perspective and learn from others. Job responsibilities to grow and change as business necessitates. Education, Experience and Skills: - Bachelor’s degree in Social Work, Human Services, Psychology, Health Sciences or other related fields. Years of related experience and subsequent expertise can be substituted for years of completed education towards a bachelor's degree - Three or more years of direct experience with population or community to be served and knowledge of community - Driven to work with individuals who have complex health needs and believe that recovery is possible - Demonstrated experience with crisis planning, case management, boundaries and personal safety in community work - Proficiencies in critical thinking, time management, strategizing, and multitasking - Strong propensity towards building and maintaining relationships through initiating conversations and creating connections - Ability to develop, adapt, and execute outreach and care plans - Demonstrated proficiency working with technology, including basic knowledge of all related computer and software applications such as Microsoft Word, Outlook and Excel, and Video Conferencing required; G-Suite preferred Qualifications & Position Requirements: - 18 years of age or older - Qualified applicants must have flexible and reliable access to transportation, a valid Driver's License, Vehicle Insurance, and a satisfactory driving record - Offers are contingent upon passing a pre-employment drug screening and background check - Comply with federal, state and local regulations regarding patient confidentiality HIPAA - Use technology-based tools and systems daily - Lift and carry up to 25 pounds occasionally. Benefits: - Competitive Salary Package - Medical, Dental, and Vision Insurance - HSA and FSA Options - 401(k) Retirement Savings with Company Match - Employee Assistance Program - Flexible Schedules and Remote Work - Technology Stipend - Mileage Reimbursement - Accrued Paid Time Off - Paid Family and Medical Leave As an equal opportunity employer, Reema Health is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state and local laws. Reema Health has reviewed this job description to ensure that essential functions and basic responsibilities have been included. It is intended to provide guidelines for job expectations and assess the prospective employee and/or current employees ability to perform the position described. It is not intended to be interpreted as an exhaustive list of all functions, responsibilities, skills, and abilities for this role. Additional functions and requirements may be assigned by supervisors as deemed appropriate.