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Customer Education Consultant, SaaS
Location
United States
Posted
40 days ago
Salary
$75K - $95K / year
Seniority
Senior
Job Description
Customer Education Consultant, SaaS
Motive
• Lead the end-to-end process of developing customized and impactful training plans • Serve as a primary facilitator for customer-facing training across a variety of formats • Requires a flexible approach to travel, with the potential for up to 40% travel • Spearhead in-depth discovery sessions with new and existing customers • Deliver highly effective Virtual Instructor-Led Training (VILT) and onsite training sessions • Design and execute robust Train-the-Trainer programs • Engage in close collaboration with Customer Education Specialists • Apply your expertise in instructional design to conduct thorough needs analyses
Job Requirements
- A minimum of 3 years of hands-on instructional design experience
- Proven and demonstrable experience in facilitating both virtual and/or classroom-based training sessions
- Strong theoretical and practical understanding of various learning theories and instructional design models
- Proficiency with industry-standard eLearning and content authoring tools
- Excellent time management and organizational abilities
- Proficiency in Spanish or French is a significant advantage
- Willingness and ability to travel up to 40% for onsite delivery of training
Benefits
- Health, pharmacy, optical and dental care benefits
- Paid time off
- Sick time off
- Short term and long term disability coverage
- Life insurance
- 401k contribution
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