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Technical Printer Support Representative I – Inkjet
Location
Florida + 7 moreAll locations: Florida | Iowa | Louisiana | New York | North Carolina | Ohio | Tennessee | Virginia
Posted
63 days ago
Salary
$15 / hour
Seniority
Senior
Job Description
Technical Printer Support Representative I – Inkjet
Canon USA
• Provide positive and professional technical support to Canon customers via phone • Analyze complex issues to answer questions, troubleshoot, and advise on solutions • Promptly identify, research, and resolve customer inquiries using all available software and network tools • Interact with customers and team members simultaneously to expedite call resolution • Make prompt, accurate business decisions that mutually benefit the business and the customer • Document interactions and resolutions in our easy-to-use applications • Assist customers using our Total Care approach in making a purchase decision and completing their order on the Canon website
Job Requirements
- High school diploma or equivalent
- Previous customer service or call center experience
- Demonstrated knowledge of PC operating systems such as Windows and/or MAC
- Intermediate to advanced level skills with internet navigation, instant messenger tools, and email
- Keyboarding and MS Office proficiency
- Ability to work independently and manage time effectively
- Strong communicator with active listening skills and proficiency in English
- Ability to talk, type, and solve issues simultaneously in a fast-paced virtual environment
- Ability to multitask, prioritize, and navigate multiple computer programs and screens at one time
- Dependable, punctual, and consistent attendance is a must for this position
- A reliable high-speed internet connection and a workspace free from noise and distractions
Benefits
- Remote work style
- Various scheduling options
- Paid orientation and training
- Benefits (medical, vision, dental, life insurance, and disability)
- Company-paid holidays
- Paid time off: personal, vacation, and sick time
- 401(k) with company match
- Employee assistance program
- Tuition reimbursement
- Employee discounts
- Pay differentials
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