• Handle high-volume inbound and outbound client interactions across phone, email, text, and Slack, staying accurate and human on every channel • Manage appointment scheduling, rescheduling, and cancellations with precision, often dozens per shift • Answer client questions on nutrition, health, fitness, and DEXA technology with clear, accurate, empathetic guidance • Partner with our events and operations teams on outbound communications and logistical coordination ahead of scan events • De-escalate and triage complex or sensitive client situations with composure • Contribute to ongoing process improvements: flag recurring issues, suggest better workflows, and help refine our CX standards

• Assist with daily billing operations using Nevoya's internal TMS software and external customer portals • Review and verify order and load data • Retrieve, scan, and store supporting paperwork (BOLs, PODs, rate confirmations) from physical copies, dispatching software, or customer portals • Help generate invoices in the TMS, ensuring all supporting documentation is attached and accurate • Upload invoices and supporting materials to customer portals or communicate directly with accounts payable contacts • Assist with monthly reconciliations and finance reporting as needed • Contribute to month-end close by preparing reports and verifying billing activity aligns with recorded revenue • Maintain consistency in document naming, storage, and process documentation • Collaborate cross-functionally to ensure data accuracy between dispatch, operations, and leadership • Support the team with ad-hoc reporting and special projects

Hopes Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide. Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service. Position Overview We are seeking motivated and detail-oriented individuals to join our team as Travel Support Specialists. In this role, you will assist clients with researching, planning, and booking customized travel experiences from tropical beach escapes to international adventures all within a flexible, remote work environment. This opportunity is ideal for individuals who enjoy helping others, have strong communication skills, and are interested in building a rewarding career in the travel industry. Comprehensive training and ongoing support are provided, and no prior travel experience is required. Key Responsibilities - Assist clients with end-to-end vacation planning, including flights, accommodations, cruises, tours, and excursions - Provide destination expertise, personalized recommendations, and professional travel guidance - Communicate clearly and professionally with clients via phone, email, and online platforms - Build and maintain strong client relationships to encourage repeat and referral business - Stay current on travel trends, promotions, and supplier offerings - Coordinate bookings, confirmations, and itinerary updates with travel partners - Maintain accurate client profiles, booking details, and documentation Qualifications - Passion for travel and creating meaningful client experiences - Strong communication and customer service skills - Ability to work independently and manage time effectively in a remote setting - Basic computer proficiency and comfort with internet-based systems - Must be at least 18 years of age - Must reside in the U.S., U.K., or another eligible region - No prior travel industry experience required; training and certification are provided Perks & Benefits - Flexible, fully remote work schedule - Professional training and ongoing mentorship - Access to travel industry tools and booking resources - Travel discounts and industry perks - Opportunities for long-term growth and development

Hopes Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide. Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service. About the Opportunity We are currently growing our remote coordination team and are seeking individuals who enjoy working with people and supporting positive customer experiences to join us as Customer Experience Coordinator. In this role, you will assist clients as they prepare for upcoming leisure trips by helping organize planning details, reviewing preferences, and ensuring reservation components stay accurate throughout the process. This opportunity is especially appealing for applicants who enjoy communication-focused roles, structured task management, and learning about vacation destinations while working in a flexible virtual environment. Training materials and continued guidance are available from the start. What You'll Be Doing - Assist clients with coordinating trip components such as hotels, flights, cruises, and activities - Review traveler interests to help identify suitable destination options - Provide helpful planning suggestions that support itinerary development - Participate in ongoing training, FAM trips, and industry events - Work with supplier partners to confirm reservation details and updates - Maintain organized records of itineraries within internal coordination systems - Stay informed about current travel opportunities and seasonal promotions - Support clients throughout multiple stages of their travel preparation timeline What We're Looking For - Interest in customer experience support within a travel planning environment - Strong communication and organization skills - Ability to manage several coordination tasks efficiently - Comfortable working independently in a remote workspace - Familiarity with general computer tools and online platforms - Must reside in the United States., United Kingdom, Spain, Mexico, or other qualifying regions - Previous travel industry experience is not required onboarding support is provided What This Role Offers - Flexible remote scheduling options - Step-by-step onboarding and ongoing mentorship - Access to supplier partnerships and coordination resources - Eligibility for travel-related incentives and industry perks - Opportunities for long-term growth and leadership development