Job DetailsLevel: ExperiencedJob Location: Houston, TX 77030Position Type: Full TimeEducation Level: High School/GEDJob Category: Health CareThe Customer Service Representative is responsible for handling patient and payer inquiries regarding medical billing, insurance claims, and account resolutions. This role ensures a positive patient's financial experience by providing timely, professional, and accurate responses to billing-related concerns. The Customer Service Representative works under the direction of the Revenue Cycle Manager Patient AR to support revenue cycle operations and enhance the efficiency of billing processes. Essential Duties and Responsibilities Handle inbound and outbound calls regarding patient balances, insurance claims, and billing inquiries. Provide clear and empathetic explanations of charges, payment options, and account statuses. Assist patients with setting up payment plans and making payments. Research and resolve billing discrepancies, denials, and adjustments. Work with insurance carriers to verify claims status and escalate issues as Maintain a professional and courteous demeanor in all patient interactions. Ensure timely and effective resolution of patient and payer concerns. Document all customer interactions accurately in the system. Adhere to HIPAA guidelines and company policies regarding patient information security. Follow Fair Debt Collection Practices Act (FDCPA) guidelines when addressing outstanding balances. Work closely with the billing, collections, and revenue cycle teams to improve patient financial engagement. Provide feedback to management on recurring billing issues and recommend solutions. Participate in training and team meetings. Support special projects related to billing and collections. QualificationsQUALIFICATIONS Education & Experience High school diploma or GED required. Minimum of 1 year of experience in healthcare customer service, billing, or insurance claims processing. Skills & Competencies Excellent verbal and written communication skills. Basic knowledge of orthopedic-related coding, medical terminology, and insurance procedures preferred. Proficiency in Microsoft Office (Excel, Word, Outlook) and Athena software. Ability to handle high call volumes and work in a fast-paced environment. Strong problem-solving and conflict-resolution skills. High attention to detail and ability to follow workflows accurately. Work Environment & Physical Demands: Standard office environment with prolonged periods of sitting and computer use. Occasional high-stress work requiring interaction with upset patients or insurance representatives. Manual dexterity required to operate a keyboard, calculator, and office equipment.

Overview Senior LIFE is an innovative home and community based Medicare and Medicaid funded program which provides all-inclusive healthcare services and support to seniors living in the community. Senior LIFE makes it possible for seniors to remain at home, enjoying the comfort and reassurance of familiar surroundings while receiving the care they need. Senior LIFE staff live the mission of the program. Our team is committed to partnering with our seniors to remain at home through promoting open communication and shared decision making while providing excellent care and services. Casual - Weekday On Call Monday thru Thursday - Johnstown, PA RN License and valid Driver's License required Currently seeking Johnstown, PA based RN's to fill a casual weekend on call position at Senior LIFE. Schedule of the Registered Nurse (RN) - Monday - Thursday 4:30 pm to 10:30pm - Work From Home - Home Visits Required Benefits of the Registered Nurse (RN) - $250.00 GUARANTEE - $45.00 hourly rate for home visits - $.65/mile Paid Mileage - On Call phone and lap top provided Responsibilities of the Registered Nurse (RN) - fielding phone calls from members - triage via phone or in home visits - consultation with on call physician and documentation Requirements of the Registered Nurse (RN) - Must have a current state of Pennsylvania RN License - Must have a valid Driver's License EOE

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System will also view open positions and apply within Workday by searching for “Find Jobs for Students”. All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated). If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page. Closing Date: 05/01/2026 Type of Position: Professional Staff - Project/Program Administration Job Type: Regular Work Shift: Sponsorship Available: No Institution Name: University of Arkansas for Medical Sciences The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans. UAMS offers amazing benefits and perks (available for benefits eligible positions only): - Health: Medical, Dental and Vision plans available for qualifying staff and family - Holiday, Vacation and Sick Leave - Education discount for staff and dependents (undergraduate only) - Retirement: Up to 10% matched contribution from UAMS - Basic Life Insurance up to $50,000 - Career Training and Educational Opportunities - Merchant Discounts - Concierge prescription delivery on the main campus when using UAMS pharmacy Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button. The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights. Persons must have proof of legal authority to work in the United States on the first day of employment. All application information is subject to public disclosure under the Arkansas Freedom of Information Act. For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu. Department: ICE | TXPSL Liver Transplant OP CL Department's Website: Summary of Job Duties: The Donor Allocation Transplant Coordinator has responsibility for taking organ call for the transplant programs. This call includes all aspects of call-related duties assigned including reviewing deceased donor organ offers when organs become available to transplant candidates for all organs, triaging patient calls for the transplant programs and other duties as may be assigned by transplant leadership. The Donor Allocation Transplant Coordinator facilitates acceptance or refusal of donor organs for transplant and coordinates the organ recovery with the transplant surgeons, Organ and Tissue Donation Team, Histocompatibility lab, Inpatient Units, Operating room and communicates effectively and sensitively with patients receiving the organs. The Donor Allocation Transplant Coordinator must be able to spend the majority of his/her time executing complex logistical support pertaining to all aspects of organ recovery and placement. The coordinator provides 24/7 coverage on a rotating schedule including nights, weekends and holidays. The Donor Allocation Transplant Coordinator is a home-based position that may require on campus meetings and trainings. Qualifications: - Graduate of an accredited School of Nursing - Four (4) years of nursing experience - Current Arkansas State Board of Nursing License - Ability to obtain National Certification - CPR Certification Special knowledge, abilities and skills: Sound knowledge base of UNOS policy and CMS regulatory requirements in relation to organ allocation, waitlist management as well as ongoing patient status updating. Additional Information: Responsibilities: - Takes deceased donor organ offers when organs become available to transplant candidates for the transplant programs. - Facilitates acceptance or refusal of donor organs for transplant and coordinates the organ recovery with the transplant surgeons, Organ and Tissue Donation Team, Histocompatibility lab, Inpatient Units, and Operating Room as well as communicates with patients receiving the organs. - Executes complex logistical support pertaining to all aspects of organ recovery and placement. - Maintains composure and professional communication in all interactions with surgeons, potential recipients, Organ and Tissue Donation Staff, donor hospital staff and the staff at UAMS. - Participates in 24/7 on call coverage on a rotating schedule, including nights, weekends and holidays. - Demonstrates competence in the care of people with renal, hepatic, cardiac, and respiratory failure, diabetes, cardiopulmonary disease, hypertension, and other disorders related to transplantation. - Actively partners with the Transplant Quality Manager to ensure knowledge and compliance of policy changes and updates. - Performs other duties as assigned. Salary Information: Commensurate with education and experience Required Documents to Apply: License or Certificate (see special instructions for submission instructions), Resume Optional Documents: Special Instructions to Applicants: Recruitment Contact Information: Please contact askrecruitment@uams.edu for any recruiting related questions. All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS Please do not send to listed recruitment contact. Pre-employment Screening Requirements: Annual TB Screening, Criminal Background Check, Substance Abuse Testing This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. Constant Physical Activity: N/A Frequent Physical Activity: Manipulate items with fingers, including keyboarding, Repetitive Motion, Talking Occasional Physical Activity: N/A Benefits Eligible: Yes

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System will also view open positions and apply within Workday by searching for “Find Jobs for Students”. All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated). If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page. Closing Date: 05/01/2026 Type of Position: Professional Staff - Project/Program Administration Job Type: Regular Work Shift: Sponsorship Available: No Institution Name: University of Arkansas for Medical Sciences The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans. UAMS offers amazing benefits and perks (available for benefits eligible positions only): - Health: Medical, Dental and Vision plans available for qualifying staff and family - Holiday, Vacation and Sick Leave - Education discount for staff and dependents (undergraduate only) - Retirement: Up to 10% matched contribution from UAMS - Basic Life Insurance up to $50,000 - Career Training and Educational Opportunities - Merchant Discounts - Concierge prescription delivery on the main campus when using UAMS pharmacy Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button. The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights. Persons must have proof of legal authority to work in the United States on the first day of employment. All application information is subject to public disclosure under the Arkansas Freedom of Information Act. For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu. Department: ICE | TXPSL Liver Transplant OP CL Department's Website: Summary of Job Duties: The Donor Allocation Transplant Coordinator has responsibility for taking organ call for the transplant programs. This call includes all aspects of call-related duties assigned including reviewing deceased donor organ offers when organs become available to transplant candidates for all organs, triaging patient calls for the transplant programs and other duties as may be assigned by transplant leadership. The Donor Allocation Transplant Coordinator facilitates acceptance or refusal of donor organs for transplant and coordinates the organ recovery with the transplant surgeons, Organ and Tissue Donation Team, Histocompatibility lab, Inpatient Units, Operating room and communicates effectively and sensitively with patients receiving the organs. The Donor Allocation Transplant Coordinator must be able to spend the majority of his/her time executing complex logistical support pertaining to all aspects of organ recovery and placement. The coordinator provides 24/7 coverage on a rotating schedule including nights, weekends and holidays. The Donor Allocation Transplant Coordinator is a home-based position that may require on campus meetings and trainings. Qualifications: - Graduate of an accredited School of Nursing - Four (4) years of nursing experience - Current Arkansas State Board of Nursing License - Ability to obtain National Certification - CPR Certification Special knowledge, abilities and skills: Sound knowledge base of UNOS policy and CMS regulatory requirements in relation to organ allocation, waitlist management as well as ongoing patient status updating. Additional Information: Responsibilities: - Takes deceased donor organ offers when organs become available to transplant candidates for the transplant programs. - Facilitates acceptance or refusal of donor organs for transplant and coordinates the organ recovery with the transplant surgeons, Organ and Tissue Donation Team, Histocompatibility lab, Inpatient Units, and Operating Room as well as communicates with patients receiving the organs. - Executes complex logistical support pertaining to all aspects of organ recovery and placement. - Maintains composure and professional communication in all interactions with surgeons, potential recipients, Organ and Tissue Donation Staff, donor hospital staff and the staff at UAMS. - Participates in 24/7 on call coverage on a rotating schedule, including nights, weekends and holidays. - Demonstrates competence in the care of people with renal, hepatic, cardiac, and respiratory failure, diabetes, cardiopulmonary disease, hypertension, and other disorders related to transplantation. - Actively partners with the Transplant Quality Manager to ensure knowledge and compliance of policy changes and updates. - Performs other duties as assigned. Salary Information: Commensurate with education and experience Required Documents to Apply: License or Certificate (see special instructions for submission instructions), Resume Optional Documents: Special Instructions to Applicants: Recruitment Contact Information: Please contact askrecruitment@uams.edu for any recruiting related questions. All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS Please do not send to listed recruitment contact. Pre-employment Screening Requirements: Annual TB Screening, Criminal Background Check, Substance Abuse Testing This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. Constant Physical Activity: N/A Frequent Physical Activity: Manipulate items with fingers, including keyboarding, Repetitive Motion, Talking Occasional Physical Activity: N/A Benefits Eligible: Yes