Job DetailsLevel: ExperiencedJob Location: Odyssey Behavioral Healthcare - Franklin, TN 37067Position Type: Full TimeEducation Level: 4 Year DegreeJob Category: Health CareWhy You Will Love Working With Us! Odyssey Behavioral Healthcare believes that each person deserves the opportunity to embark on a new journey to reach their optimal level of health. Odyssey’s network of behavioral healthcare services provides support to individuals throughout their journey by combining compassionate, evidence-based treatment with concierge-quality amenities. What we offer: Collaborative environment dedicated to clinical excellence Multiple Career Development Pathways Company Supported Continuing Education & Certification Multiple Health Plan Design Options Available Flexible Dental & Vision Plan Options 100% Company Paid EAP Emotional Well-Being Support 100% Company Paid Critical Illness (with health enrollment plan) 100% Company Paid Life & ADD 401K with Company Match Company-Sponsored HSA, FSA, & DSA Tax Savings Accounts Generous Team Member Referral Program Parental Leave How You Will Contribute/Position Summary: The Outpatient Admissions Coordinator has primary responsibility for all front-end functions, including fielding inquiries, conducting clinical screenings, and scheduling client admissions to appropriate treatment facilities. The Admissions Coordinator shall receive all referral calls and web inquiries, handle them courteously and appropriately, and enter them into the appropriate databases. The Outpatient Admissions Coordinator is responsible for facilitating admissions into the PHP, IOP, and Virtual IOP levels of care with potential clients, families, and referral sources. The Outpatient Admissions Coordinator shall coordinate all front-end activity with the Office Coordinator and Executive Director at the relevant Outpatient Center(s). Essential Responsibilities Handles inquiries appropriately and effectively, communicating knowledge of all programs, prices, level of care, and admission protocols. Presents overall key program talking points, features, and benefits, for designated Outpatient locations. Utilizes appropriate bonding techniques to establish rapport, build relationships, and enhance customer service and support. Communicates with referents, clients, and families appropriately and effectively. Uses the referral process to build relationships with new referents and engages in collaboration with referents. Assesses all for potential admissions and makes LOC determinations based on treatment needs and refers to the appropriate level of care. Completes all required paperwork to facilitate a smooth admission process into all levels of care. Plans and coordinates all admissions and acts as the “concierge” to ensure that the admissions process proceeds smoothly. Communicates clinical and treatment needs of potential admissions to the clinical team. Follows up on all open referral calls/cases with the potential resident, family, referent, and/or marketing team member until the case is closed or admitted. Facilitates communication with designated Outpatient Office Coordinator and/or Outpatient Executive Director as needed for each admission. Ensures follow-up with referral sources following admissions, discharges, and during the treatment process. Assists with conferences and marketing activities and facilitates referral development contacts in coordination with the Business Development Team. Attends conferences as requested. Ability to work remotely, making full use of software platforms to effectively communicate with onsite teams. QualificationsWhat We Are Seeking/Education and Experience: Bachelor’s degree required. Master’s degree in counseling or social work field preferred. Minimum of three (3) years’ experience in the mental health field. Requires valid State Driver’s License. Odyssey Behavioral Healthcare provides equal employment opportunities without regard to race, color, creed, ancestry, national origin, ethnicity, sex, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic information, service in the military, or any other characteristic protected under applicable federal, state, or local law. Equal employment opportunity applies to all terms and conditions of employment. Odyssey Behavioral Healthcare reserves the rights to modify, interpret, or apply this job description in any way the organization desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. Reasonable accommodations may be made to reasonably accommodate qualified individuals with disabilities. This job description is not an employment contract, implied or otherwise. The employment relationship remains “At-Will.” ISJPOP

Job Title: Appointment Setter Position Type: Full-Time, Remote Working Hours: U.S. business hours About the Role We are seeking a confident and motivated Appointment Setter to support business growth by engaging attorneys and scheduling qualified discovery calls for the sales team. This role focuses on initiating conversations with potential clients, understanding their needs, handling objections, and consistently following up until a clear decision is reached. The ideal candidate is proactive, organized, and comfortable speaking with professionals while navigating gatekeepers and decision-makers. Responsibilities Lead Outreach & Prospect Engagement - Conduct outbound and inbound outreach to attorneys to introduce services and start conversations. - Engage prospects in meaningful discussions to understand their needs and level of interest. - Ask thoughtful questions to qualify prospects effectively. - Navigate gatekeepers and identify the appropriate decision-makers. Appointment Scheduling - Schedule qualified discovery calls between prospects and the sales team. - Confirm meeting availability and ensure prospects are prepared for scheduled calls. - Maintain accurate scheduling records and ensure smooth coordination. Follow-Up & Lead Nurturing - Maintain consistent follow-up with prospects who have shown interest. - Handle objections professionally and maintain productive conversations. - Continue engagement until a clear decision is made by the prospect. CRM & Lead Management - Maintain accurate records of all outreach activity and prospect communication within the CRM. - Track lead progress and update prospect status regularly. - Ensure all prospect interactions and scheduling updates are properly documented. What Makes You a Perfect Fit - Confident communicator who enjoys starting conversations with new prospects. - Persistent and resilient when following up with leads. - Organized and detail-oriented when managing outreach activities. - Comfortable speaking with professionals such as attorneys. - Self-motivated and able to manage outreach tasks independently. Required Experience & Skills (Minimum) - Experience in appointment setting, sales development, or business development roles (SDR/BDR). - Strong experience with outbound outreach and follow-up communication. - Excellent verbal English communication skills. - Ability to confidently handle objections and prospect questions. - Experience using CRM systems and scheduling tools. - Strong organization and time management skills. - Reliable high-speed internet and professional remote work setup. Ideal Experience & Skills - Experience working with law firms, attorneys, or professional services clients. - Experience in agency sales or marketing services outreach. - Experience navigating gatekeepers and reaching decision-makers. - Experience supporting high-value service sales conversations. What Does a Typical Day Look Like? An Appointment Setter’s day focuses on generating qualified meetings through consistent outreach and follow-up. You will: - Conduct outbound outreach to attorneys and professional prospects. - Engage prospects in conversations and qualify their interest. - Handle objections and answer initial questions. - Follow up with leads who have shown interest. - Schedule discovery calls for qualified prospects. - Update CRM records and track outreach activity. In essence: you are responsible for turning conversations with prospects into qualified appointments for the sales team. Key Metrics for Success (KPIs) - Number of qualified appointments scheduled. - Outreach activity levels (calls, messages, follow-ups). - Appointment show-up rates. - Prospect response and engagement rates. - Accuracy and consistency of CRM updates. Interview Process - Initial Phone Screen - Video Interview with Pavago Recruiter - Client Interview - Offer & Onboarding #LI-AG1

Job Title: Appointment Setter Position Type: Full-Time, Remote Working Hours: U.S. business hours About the Role We are seeking a confident and motivated Appointment Setter to support business growth by engaging attorneys and scheduling qualified discovery calls for the sales team. This role focuses on initiating conversations with potential clients, understanding their needs, handling objections, and consistently following up until a clear decision is reached. The ideal candidate is proactive, organized, and comfortable speaking with professionals while navigating gatekeepers and decision-makers. Responsibilities Lead Outreach & Prospect Engagement - Conduct outbound and inbound outreach to attorneys to introduce services and start conversations. - Engage prospects in meaningful discussions to understand their needs and level of interest. - Ask thoughtful questions to qualify prospects effectively. - Navigate gatekeepers and identify the appropriate decision-makers. Appointment Scheduling - Schedule qualified discovery calls between prospects and the sales team. - Confirm meeting availability and ensure prospects are prepared for scheduled calls. - Maintain accurate scheduling records and ensure smooth coordination. Follow-Up & Lead Nurturing - Maintain consistent follow-up with prospects who have shown interest. - Handle objections professionally and maintain productive conversations. - Continue engagement until a clear decision is made by the prospect. CRM & Lead Management - Maintain accurate records of all outreach activity and prospect communication within the CRM. - Track lead progress and update prospect status regularly. - Ensure all prospect interactions and scheduling updates are properly documented. What Makes You a Perfect Fit - Confident communicator who enjoys starting conversations with new prospects. - Persistent and resilient when following up with leads. - Organized and detail-oriented when managing outreach activities. - Comfortable speaking with professionals such as attorneys. - Self-motivated and able to manage outreach tasks independently. Required Experience & Skills (Minimum) - Experience in appointment setting, sales development, or business development roles (SDR/BDR). - Strong experience with outbound outreach and follow-up communication. - Excellent verbal English communication skills. - Ability to confidently handle objections and prospect questions. - Experience using CRM systems and scheduling tools. - Strong organization and time management skills. - Reliable high-speed internet and professional remote work setup. Ideal Experience & Skills - Experience working with law firms, attorneys, or professional services clients. - Experience in agency sales or marketing services outreach. - Experience navigating gatekeepers and reaching decision-makers. - Experience supporting high-value service sales conversations. What Does a Typical Day Look Like? An Appointment Setter’s day focuses on generating qualified meetings through consistent outreach and follow-up. You will: - Conduct outbound outreach to attorneys and professional prospects. - Engage prospects in conversations and qualify their interest. - Handle objections and answer initial questions. - Follow up with leads who have shown interest. - Schedule discovery calls for qualified prospects. - Update CRM records and track outreach activity. In essence: you are responsible for turning conversations with prospects into qualified appointments for the sales team. Key Metrics for Success (KPIs) - Number of qualified appointments scheduled. - Outreach activity levels (calls, messages, follow-ups). - Appointment show-up rates. - Prospect response and engagement rates. - Accuracy and consistency of CRM updates. Interview Process - Initial Phone Screen - Video Interview with Pavago Recruiter - Client Interview - Offer & Onboarding #LI-AG1

Role Description The Admissions Coordinator brings tried and tested industry best practices in the healthcare call centre environment to the team through previous experience. The Admissions Coordinator engages in call handling, follow up, assessment facilitation and other activity related to enhancing the client experience and is an integral part of revenue generation for CATC. They bring a wealth of experience in the private healthcare or related space in Canada as an individual contributor. The primary purpose of the Admissions Coordinator is to increase conversion rates and census across the CATC Inpatient and Virtual Outpatient network by closing new business through phone, web and email lead conversion. Qualifications - Bachelor's Degree or a combination of education and experience in a related field. - Five or more years experience in, or a demonstrated aptitude for telesales in the healthcare industry. - Familiarity with, or experience in the healthcare sector and specific experience managing cases in the private healthcare sector and addictions and mental health in particular. - Proven track record of successfully placing interested Canadians into support networks throughout the Canadian healthcare system. - Excellent communication skills including verbal, presentation, and written. - Experience with Salesforce (or another CRM) preferred. - Proficient in MS Office products (Excel, Word, MS Outlook, PowerPoint). - Excellent communication, people management skills and a self-directed creative team player. - Proven ability to identify and develop key customer relationships with a proven track record of building and maintaining strong client relationships. - Ability to multi-task, prioritize, and demonstrated effective time management skills. - Self-motivated, with a drive for over-performance and a strong desire to help people in crisis. - Proven success in overachieving quotas and targets. - Previous experience in case management/system navigation or with vulnerable populations with addiction and mental health is considered an asset. - Ability to build pipeline and achieve acquisition/revenue targets. - Experience (professional or otherwise) in the field of addiction/mental health. - Sales experience is required. - Some local and regional travel as required. - Ability to take calls or inquiries from clients after regular business hours (on occasion). Requirements - Answer inbound calls on the queue and respond to web leads driven by digital marketing campaigns. - Utilize Salesforce at a high level to manage lead pipeline and help drive conversion. - Liaise with the Referent Relations team on booked admissions to ensure smooth process. - Review new patient files for completion and accuracy. - Maintain clear line of site on census and help bolster conversion efforts for both inpatient and VIOP programs and facilities. - Provide industry insight and learnings by providing feedback in team meetings and morning huddles. - Demonstrate strong collaboration skills by liaising with medical teams, clinical teams, business development, and others as necessary. - Provide recommendations on telesales/call centre best practices as necessary. - Demonstrate superior customer service skills and make recommendations around the handling of patient and family escalations. - Preparing reports, data management including data entry as required. - Is flexible to the changing demands of the business unit, including changes in process or the addition of duties. - Other duties as assigned. - Staff will work a variety of shifts including weekdays, evenings, weekends, holidays and overtime. - This role is remote, with the exception of facility tours early in the contract. - Home office required with privacy and high-speed internet access. Benefits - Group Benefits Plan for you and your family along with Employee Assistant Programs through TELUS Health. - Discounted GoodLife fitness memberships. - Paid time off for vacation, wellness days for illness, and mental health, and bereavement. - Professional Development, Lunch & Learn Sessions and access to 100+ courses within the Company’s Learning Management System. - Retirement Savings Plan (RRSP/DPSP). - Service Recognition Program.