Based in Cerritos, California, Revolve is an online retailer that has offered designer clothes, shoes, and accessories for men and women since 2003. Founded by Michael Mente and Mi
Customer Service Representative
Location
California
Posted
41 days ago
Salary
$18 - $20 / hour
Seniority
Junior
Job Description
Customer Service Representative
Revolve
• Answering inbound telephone calls and providing excellent customer support • Responding to customer questions and comments via phone, email, Live Chat, and SMS with speed and professionalism • Responsible for researching and resolving complaints to ensure customer retention and satisfaction • Follow up on all written correspondence and escalate to customer service manager on duty as necessary • Coordinate and follow up with other departments to ensure problem resolution and work together with other customer service team members to promote an environment of customer satisfaction
Job Requirements
- Excellent English and Spanish spoken and written language skills
- Experience with Microsoft Word and Excel
- High School Diploma
- Type 50+ words per minute
- 1+ years in Customer Service, help desk or call center experience (preferred)
- Type 60+ words per minute (preferred)
- Working knowledge of website navigation (preferred)
Benefits
- Required equipment will be provided
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