Who we are At Aquila, we invest in category-defining B2B/B2G software companies globally, acting as a thought-partner, striving for the success of our companies in the long term. We are a well-managed, profitable company that operates like a startup with the financial backing of a parent company. For our people, this means limitless possibilities. We are unapologetically unique, pivoting to respond to the needs of the multiple markets we operate in. We have ambitious goals, and we are looking for genuine contributors with integrity, energy, flexibility, and loyalty. We are investing in building future leaders who can take an idea and make things happen. Who we need For over 45 years, Fame has been a trusted partner to post-secondary schools. We recognize the challenges that career school administrators face in managing their institutions, from streamlining operations to ensuring regulatory compliance. At Fame, we provide the support and tools needed to navigate these complexities and run academic institutions efficiently. Our student information systems, supporting tools, and Admission CRM Software, including powerful EDlumina, help simplify and streamline these processes. Reporting to the Sr. Director, Financial Aid Services & Compliance, we are hiring a Financial Aid Consultant to join our remote Consulting Services team. In this role, you will support colleges, universities, and career schools as a trusted advisor on Title IV financial aid compliance. You will review student financial aid packages, provide guidance on regulatory requirements, support verification and Return to Title IV (R2T4) processes, and help institutions strengthen their financial aid practices in line with evolving federal regulations. This is a highly consultative, compliance-focused opportunity for someone who brings deep financial aid knowledge, enjoys interpreting complex regulations, and wants to help clients navigate them with confidence. This is a remote-first role from anywhere in the United States, with working hours aligned to the Eastern Time zone. Who you are You are a financial aid professional with strong Title IV compliance and processing experience, currently working in a college, university, career school, trade school, or financial aid consulting environment. You are ready to bring your expertise into a consultative role where institutions rely on you as the subject matter expert on complex regulatory guidelines across multiple schools and programs. You enjoy compliance-focused work and take pride in accuracy, sound judgment, and helping institutions strengthen their financial aid practices. You are analytical, detail-oriented, and a clear communicator who can translate complex regulations into practical guidance for clients. What’s in it for you Purpose. You want to apply your financial aid expertise in a role that has a broad impact. By helping institutions maintain compliant and effective financial aid operations, your work supports schools ensuring funds were delivered accurately and responsibly so students can access education. Professional exposure. You will work with a wide range of colleges, universities, and career schools, gaining insight into how different institutions manage financial aid operations. In this consultative role, you partner directly with institutional teams to solve complex regulatory and operational challenges while applying your knowledge of Title IV compliance across diverse school environments. Meaningful expertise. This role allows you to focus deeply on the compliance and regulatory side of financial aid without the constant demands of student-facing service. You will strengthen your expertise in Title IV regulations, participate in institutional reviews, and occasionally partner with schools on more in-depth operational or compliance assessments. How you will make an impact: - Institutional compliance reviews. You will conduct annual financial aid file reviews for client institutions, assessing a sample of student records to ensure compliance with Title IV regulations. You will identify risks, highlight areas for improvement, and provide clear guidance that helps schools strengthen their financial aid processes and avoid audit findings. - Consultative client support. You will respond to institutional inquiries related to Title IV regulations and financial aid operations, helping administrators interpret complex requirements and apply them accurately. You will complete verification reviews, perform Return to Title IV (R2T4) calculations, and provide practical, compliance-focused guidance that supports sound decision-making. - Problem solving and collaboration. You will work closely with colleagues to resolve complex regulatory questions and stay current with evolving federal regulations. Through team discussions and shared insights, you will help ensure consistent, accurate advice across client institutions. - Knowledge sharing and continuous improvement. You will contribute to internal documentation, knowledge base articles, and SOPs that support consistent service delivery. By sharing insights and participating in ongoing learning, you will help strengthen the team’s collective expertise and improve how we support institutional partners. Here’s what you bring: - The experience. You bring hands-on experience in financial aid administration within a college, university, career school, or trade school environment. You have worked with Title IV programs and understand processes such as awarding, packaging, verification, and Return to Title IV (R2T4) calculations. You are comfortable reviewing student files, documenting findings, and ensuring financial aid practices meet federal compliance requirements. - The knowledge. You have a strong understanding of Title IV funding programs and the regulatory framework that governs federal student aid. You can interpret complex regulatory guidance and apply it in operational settings. You are comfortable reviewing financial aid files and institutional practices, identifying potential compliance risks, and providing practical guidance to support compliant operations. - The technical proficiency. You are proficient in Microsoft Word and Excel and have experience working with financial aid systems or case management tools. Experience with platforms such as Zendesk is an asset. You are comfortable learning new technologies and using them to support documentation, analysis, and client communication. - The interpersonal skills. You are a clear and professional communicator who can explain complex regulatory information in practical terms. You build credibility with institutional administrators through responsiveness, sound judgment, and attention to detail. You collaborate effectively with colleagues in a remote environment and contribute to a respectful, inclusive team culture. - The flexibility. You are available for occasional travel to client sites or conferences to support institutional reviews, training, or relationship-building activities. Why join? Aquila is a division of Constellation Software Inc., one of the largest and most successful software companies in Canada and the most successful technology stock in Canada over the last 10 years [TSE: CSU]. Our entrepreneurial culture, lean environment, and people come together to form a dynamic organization where purpose drives our growth. This is a place where high performance and hard work are rewarded, where leaders are grown, and where the best ideas win. With the autonomy to be creative and curious, we collaborate and iterate to achieve real impact in the communities we support. We spend our days asking questions and challenging the status quo, manipulating our structure, roles, and internal operations in order to stay ahead in a competitive landscape. If you share our growth mindset, relationship-focused approach, and high moral fiber, you will thrive at Aquila. Apply now. Diversity and inclusion are not mere words on paper to us. We welcome and appreciate candidates with a range of backgrounds and experiences. If you have most of the qualifications we are seeking, and want to play an integral role in our success, apply to express your interest. What you can expect from our interview process: - A virtual interview with a Talent Advisor discussing your interest in the role, the team’s culture and your experience. The conversation will be recorded using BrightHire, an AI-powered video interview tool. More details will be shared when you are invited to interview. - A virtual technical interview with the Director, to review your financial aid knowledge and customer service approach. - A virtual interview with a member of the Consulting services team. You will have the opportunity to learn more about our clients and the team, and to ask any final questions about the role, company, and mission. Aquila welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. #LI-Remote #LI-DNI

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Join Navan in Powering In-Person Connections with Relentless Innovation At Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there. Our Travel Experience team is at the heart of this mission! As a key member of our fast-growing Travel Experience team, you'll support our users’ travel needs directly. You’ll take ownership of customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear any obstacles for travelers — all while delivering an exceptional customer experience. As our frontline, you’ll provide valuable feedback to our product, design, and engineering teams to enhance our customer-facing and internal platforms. This exciting role allows you to impact daily operations, traveler experiences, and product development directly. NOTE: Candidates must reside in Portugal for consideration, or willing to relocate. Please submit all applications in English. What You’ll Do: - Provide top-tier travel support via chat, calls, and emails - Maintain up-to-date knowledge on suppliers, destinations, and systems - Quickly assess customer needs, urgency, and preferences - Accurately handle hotel, flight, car, and rail bookings - Guide customers in self-service options on the Navan platform and app - Respond promptly, meeting SLA expectations - Follow company and customer policies, ensuring global compliance - Give feedback to stakeholders on goal progress and key processes - Participate in team meetings on products, suppliers, and industry updates - Stay current on travel industry best practices - Maintain attendance, complete assigned training, and meet performance metrics What We’re Looking For: - Experience: 5+ years as a Travel Consultant covering air, rail, and hotel bookings; 3+ years with GDS (Sabre, Amadeus, or Galileo) – Both mandatory - Language: Fluency in English and French - Mandatory fluency in both languages - Customer Service: Background in contact center or customer-facing roles - Tech Skills: Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce - Availability: Flexible to work rotating shifts, Monday to Sunday, between 7 AM and 11 PM - Skills: Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues - Attitude: Empathetic, professional, and excellent at communicating verbally and in writing

Join Navan in Powering In-Person Connections with Relentless Innovation At Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there. Our Travel Experience team is at the heart of this mission! As a key member of our fast-growing Travel Experience team, you'll support our users’ travel needs directly. You’ll take ownership of customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear any obstacles for travelers — all while delivering an exceptional customer experience. As our frontline, you’ll provide valuable feedback to our product, design, and engineering teams to enhance our customer-facing and internal platforms. This exciting role allows you to impact daily operations, traveler experiences, and product development directly. NOTE: Candidates must reside in Portugal for consideration, or willing to relocate. Please submit all applications in English. What You’ll Do: - Provide top-tier travel support via chat, calls, and emails - Maintain up-to-date knowledge on suppliers, destinations, and systems - Quickly assess customer needs, urgency, and preferences - Accurately handle hotel, flight, car, and rail bookings - Guide customers in self-service options on the Navan platform and app - Respond promptly, meeting SLA expectations - Follow company and customer policies, ensuring global compliance - Give feedback to stakeholders on goal progress and key processes - Participate in team meetings on products, suppliers, and industry updates - Stay current on travel industry best practices - Maintain attendance, complete assigned training, and meet performance metrics What We’re Looking For: - Experience: 5+ years as a Travel Consultant covering air, rail, and hotel bookings; 3+ years with GDS (Sabre, Amadeus, or Galileo) – Mandatory - Language: Fluency in English and German - Mandatory fluency in both languages - Customer Service: Background in contact center or customer-facing roles - Tech Skills: Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce - Availability: Flexible to work rotating shifts, Monday to Sunday, between 7 AM and 11 PM - Skills: Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues - Attitude: Empathetic, professional, and excellent at communicating verbally and in writing