Job Closed
This listing is no longer active.
A digital currency exchange, Coinbase is used by consumers, merchants, and traders to buy and sell cryptocurrencies, such as Bitcoin, Ethereum, and Litecoin. Founded in 2012 "to cr
Operations Manager
Location
Canada
Posted
44 days ago
Salary
0
Seniority
Senior
Job Description
Operations Manager
Coinbase
Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. Team/ Role: The Coinbase Canada Operations Manager will report to the Coinbase Canada (CBCA) Chief Operating Officer (COO) We oversee all aspects of Coinbase Canada operations – from product and regulatory operations, to service delivery, technology and outsourcing oversight. The team also drives country-level growth initiatives that align with both the Canadian market priorities and Coinbase’s global strategy. What you’ll be doing (ie. job duties): Operational Oversight & Execution Support the COO in the effective oversight and management of operational functions both within CBCA and outsourced to intragroup or third party entities. This includes implementing operational policies and procedures, overseeing risk management processes, overseeing SLA frameworks, oversight of services, including intra-group and third-party providers, ensuring delivery in line with local regulations and contractual obligations across workstreams. Supervision Framework Support in the establishment, maintenance and ownership of key supervision activities across critical business areas of Coinbase Canada in line with both regulatory and best practice requirements. Critical business units include CBCA’s trading, staking and custody operations. Operational Resilience Overseeing the establishment and maintenance of robust operational resilience frameworks within CBCA, ensuring that critical business functions can continue in the face of disruptions. This includes identifying and assessing potential risks, developing contingency plans, and implementing measures to mitigate operational vulnerabilities. Coordinating responses to operational incidents and facilitating communication with relevant stakeholders, regulators, and third-party service providers to uphold operational continuity. Stakeholder Management & Cross-Functional Delivery: Build strong relationships with internal and external stakeholders, including banks and regulators, to effectively communicate operational and risk strategies. Project manage critical operations and risk-related projects with cross-functional teams including legal, compliance, security, finance, product, customer service, and more. Support across 1 Lod Operations key areas, including planned launch assessments and approvals, staffing and organization, and audits. What we look for in you (ie. job requirements): - 5+ years experience in Canadian financial services / management or strategy consulting / operations strategy - Experience within a CIRO regulated investment dealer with focus of trade supervision across crypto, equities or derivatives. - High attention to detail: ability to produce content that could be shared externally with light review - The ability to support with developing new processes and improving existing processes to create efficiencies - Ability to work collaboratively with a broad range of business functions, with an emphasis on senior management - Excellent communication and presentation skills - Ability to thrive in a fast-paced remote environment Nice to haves: - Canadian Securities Institute (CSI) - Canadian Securities Course (CSC) - Canadian Securities Institute (CSI) - Investment Dealer Supervisors Course (IDSC) - Deep subject matter expertise and experience in crypto Position ID: P75813 Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision). Annual base salary range (excluding equity and bonus): $204,500—$204,500 CAD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal OpportunityCoinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Global Data Privacy Notice for Job Candidates and ApplicantsDepending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here. AI DisclosureFor select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description. For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment. To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com
Benefits
- 401(K), 401(K) matching, Childcare benefits, Company equity, Company-sponsored outings, Continuing education stipend, Dental insurance, Employee stock purchase plan, Family medical leave, Flexible Spending Account (FSA), Free daily meals, Generous parental leave, Health insurance, Job training & conferences, Life insurance, Paid volunteer time, Paid holidays, Paid sick days, Performance bonus, Promote from within, Lunch and learns, Relocation assistance, Remote work program, Free snacks and drinks, Team based strategic planning, OKR operational model, Vision insurance, Wellness programs, Mental health benefits, Home-office stipend for remote employees, Employee awards, Pay transparency, Personal development training, Flexible time off, Bereavement leave benefits, Company-wide vacation
Related Guides
Related Categories
Related Job Pages
More Manager Jobs
About the Practice We are a large, established dermatology practice with 9 locations delivering medical, cosmetic, and surgical dermatology services across a diverse patient population and complex payer mix. As we continue to grow, we are investing in building a high-performing, centralized revenue cycle management team to protect and maximize revenue across all locations. Position Overview We are seeking an experienced Revenue Cycle Manager to lead and oversee all billing and RCM operations across our 9-location dermatology practice. This is a leadership role responsible for managing a remote billing team, driving performance across the full revenue cycle, and ensuring our RCM function operates at the highest standard of accuracy, compliance, and efficiency. The ideal candidate is a seasoned RCM professional who has led billing teams in a multi-location healthcare or specialty practice environment. You understand how to build a team, read the numbers, identify what is broken, and fix it — while keeping your people accountable and supported. Key Responsibilities Team Leadership & Management - Lead, supervise, and develop a remote RCM team including billers, coders, AR specialists, and denial staff across all 9 practice locations - Set clear performance expectations, conduct regular one-on-ones, and deliver timely, constructive feedback to direct reports - Manage staffing levels, workload distribution, and team capacity to ensure all billing functions are covered efficiently - Recruit, onboard, and train new billing team members on practice systems, workflows, and performance standards - Foster a culture of accountability, continuous improvement, and professional development within the RCM team Revenue Cycle Oversight - Own the full revenue cycle from charge capture and claim submission through payment posting, denial management, and AR resolution - Ensure claims are submitted accurately and on time across all 9 locations and all payer types - Monitor and manage AR aging buckets, ensuring accounts are worked within appropriate timelines and escalated as needed - Oversee denial management and appeals processes, ensuring high-dollar and complex accounts receive timely, expert resolution - Review and approve write-offs, adjustments, and escalated account resolutions within established authority limits Performance Monitoring & Reporting - Track, analyze, and report on key RCM performance metrics including clean claim rate, denial rate, days in AR, collection rate, and net collection percentage - Prepare and present monthly RCM performance reports to practice leadership and the CFO - Identify trends, variances, and performance gaps and develop action plans to address them - Build and maintain RCM dashboards and reporting tools that provide real-time visibility into billing performance across all locations - Benchmark performance against dermatology industry standards and drive continuous improvement toward best-in-class metrics Compliance & Payer Relations - Ensure all billing and coding practices comply with federal and state regulations, payer contracts, and CMS guidelines - Oversee HIPAA compliance within all RCM operations and maintain appropriate safeguards for protected health information - Manage payer relationships and serve as the escalation point for complex payer disputes, contract issues, and credentialing matters - Stay current on dermatology-specific coding updates, payer policy changes, and regulatory developments affecting the revenue cycle - Coordinate with compliance and legal counsel on audit responses, overpayment refunds, and payer investigations as needed Process Improvement & Systems - Evaluate and optimize RCM workflows, tools, and systems to improve efficiency, accuracy, and collections performance - Lead implementation of process improvements, policy updates, and technology enhancements across the billing function - Develop and maintain billing policies, procedures, and training materials for the RCM team - Collaborate with practice management, clinical staff, and IT on front-end improvements that reduce denials and improve charge capture - Identify automation opportunities and work with vendors or internal teams to implement solutions Cross-Functional Collaboration - Partner with practice administrators and office managers across all 9 locations to resolve billing issues and improve front-end workflows - Collaborate with clinical leadership on documentation improvement, coding accuracy, and charge capture completeness - Provide RCM guidance and education to non-billing staff to reduce preventable errors and improve overall revenue performance Required Qualifications - 5 or more years of medical billing and revenue cycle experience, with at least 2 years in a supervisory or management role - Demonstrated experience managing a billing team in a multi-location healthcare, specialty, or dermatology practice - Strong knowledge of the full revenue cycle including charge entry, coding, claim submission, payment posting, denial management, and AR - Working knowledge of dermatology CPT, ICD-10, and HCPCS coding across medical, surgical, and cosmetic service lines - Proficiency with practice management and billing software used in specialty or dermatology settings - Excellent analytical skills with the ability to interpret RCM metrics, identify root causes, and drive measurable improvement - Strong leadership and communication skills — you can manage performance, deliver feedback, and develop people effectively - Comfortable working in a fully remote leadership role with a distributed team Preferred Qualifications - Direct experience managing RCM operations for a dermatology, plastic surgery, or aesthetics practice - Experience with Modernizing Medicine (EMA), Nextech, or similar dermatology-specific EHR and billing platforms - Familiarity with Availity, Waystar, or similar clearinghouse and payer portal platforms - CPC, CPMA, CHBME, or other relevant billing, coding, or healthcare management certification - Experience building or scaling a remote RCM team from the ground up - Background in payer contract negotiation or credentialing management
About the Practice We are a large, established dermatology practice with 9 locations delivering medical, cosmetic, and surgical dermatology services across a diverse patient population and complex payer mix. As we continue to grow, we are investing in building a high-performing, centralized revenue cycle management team to protect and maximize revenue across all locations. Position Overview We are seeking an experienced Revenue Cycle Manager to lead and oversee all billing and RCM operations across our 9-location dermatology practice. This is a leadership role responsible for managing a remote billing team, driving performance across the full revenue cycle, and ensuring our RCM function operates at the highest standard of accuracy, compliance, and efficiency. The ideal candidate is a seasoned RCM professional who has led billing teams in a multi-location healthcare or specialty practice environment. You understand how to build a team, read the numbers, identify what is broken, and fix it — while keeping your people accountable and supported. Key Responsibilities Team Leadership & Management - Lead, supervise, and develop a remote RCM team including billers, coders, AR specialists, and denial staff across all 9 practice locations - Set clear performance expectations, conduct regular one-on-ones, and deliver timely, constructive feedback to direct reports - Manage staffing levels, workload distribution, and team capacity to ensure all billing functions are covered efficiently - Recruit, onboard, and train new billing team members on practice systems, workflows, and performance standards - Foster a culture of accountability, continuous improvement, and professional development within the RCM team Revenue Cycle Oversight - Own the full revenue cycle from charge capture and claim submission through payment posting, denial management, and AR resolution - Ensure claims are submitted accurately and on time across all 9 locations and all payer types - Monitor and manage AR aging buckets, ensuring accounts are worked within appropriate timelines and escalated as needed - Oversee denial management and appeals processes, ensuring high-dollar and complex accounts receive timely, expert resolution - Review and approve write-offs, adjustments, and escalated account resolutions within established authority limits Performance Monitoring & Reporting - Track, analyze, and report on key RCM performance metrics including clean claim rate, denial rate, days in AR, collection rate, and net collection percentage - Prepare and present monthly RCM performance reports to practice leadership and the CFO - Identify trends, variances, and performance gaps and develop action plans to address them - Build and maintain RCM dashboards and reporting tools that provide real-time visibility into billing performance across all locations - Benchmark performance against dermatology industry standards and drive continuous improvement toward best-in-class metrics Compliance & Payer Relations - Ensure all billing and coding practices comply with federal and state regulations, payer contracts, and CMS guidelines - Oversee HIPAA compliance within all RCM operations and maintain appropriate safeguards for protected health information - Manage payer relationships and serve as the escalation point for complex payer disputes, contract issues, and credentialing matters - Stay current on dermatology-specific coding updates, payer policy changes, and regulatory developments affecting the revenue cycle - Coordinate with compliance and legal counsel on audit responses, overpayment refunds, and payer investigations as needed Process Improvement & Systems - Evaluate and optimize RCM workflows, tools, and systems to improve efficiency, accuracy, and collections performance - Lead implementation of process improvements, policy updates, and technology enhancements across the billing function - Develop and maintain billing policies, procedures, and training materials for the RCM team - Collaborate with practice management, clinical staff, and IT on front-end improvements that reduce denials and improve charge capture - Identify automation opportunities and work with vendors or internal teams to implement solutions Cross-Functional Collaboration - Partner with practice administrators and office managers across all 9 locations to resolve billing issues and improve front-end workflows - Collaborate with clinical leadership on documentation improvement, coding accuracy, and charge capture completeness - Provide RCM guidance and education to non-billing staff to reduce preventable errors and improve overall revenue performance Required Qualifications - 5 or more years of medical billing and revenue cycle experience, with at least 2 years in a supervisory or management role - Demonstrated experience managing a billing team in a multi-location healthcare, specialty, or dermatology practice - Strong knowledge of the full revenue cycle including charge entry, coding, claim submission, payment posting, denial management, and AR - Working knowledge of dermatology CPT, ICD-10, and HCPCS coding across medical, surgical, and cosmetic service lines - Proficiency with practice management and billing software used in specialty or dermatology settings - Excellent analytical skills with the ability to interpret RCM metrics, identify root causes, and drive measurable improvement - Strong leadership and communication skills — you can manage performance, deliver feedback, and develop people effectively - Comfortable working in a fully remote leadership role with a distributed team Preferred Qualifications - Direct experience managing RCM operations for a dermatology, plastic surgery, or aesthetics practice - Experience with Modernizing Medicine (EMA), Nextech, or similar dermatology-specific EHR and billing platforms - Familiarity with Availity, Waystar, or similar clearinghouse and payer portal platforms - CPC, CPMA, CHBME, or other relevant billing, coding, or healthcare management certification - Experience building or scaling a remote RCM team from the ground up - Background in payer contract negotiation or credentialing management
About the Practice We are a large, established dermatology practice with 9 locations delivering medical, cosmetic, and surgical dermatology services across a diverse patient population and complex payer mix. As we continue to grow, we are investing in building a high-performing, centralized revenue cycle management team to protect and maximize revenue across all locations. Position Overview We are seeking an experienced Revenue Cycle Manager to lead and oversee all billing and RCM operations across our 9-location dermatology practice. This is a leadership role responsible for managing a remote billing team, driving performance across the full revenue cycle, and ensuring our RCM function operates at the highest standard of accuracy, compliance, and efficiency. The ideal candidate is a seasoned RCM professional who has led billing teams in a multi-location healthcare or specialty practice environment. You understand how to build a team, read the numbers, identify what is broken, and fix it — while keeping your people accountable and supported. Key Responsibilities Team Leadership & Management - Lead, supervise, and develop a remote RCM team including billers, coders, AR specialists, and denial staff across all 9 practice locations - Set clear performance expectations, conduct regular one-on-ones, and deliver timely, constructive feedback to direct reports - Manage staffing levels, workload distribution, and team capacity to ensure all billing functions are covered efficiently - Recruit, onboard, and train new billing team members on practice systems, workflows, and performance standards - Foster a culture of accountability, continuous improvement, and professional development within the RCM team Revenue Cycle Oversight - Own the full revenue cycle from charge capture and claim submission through payment posting, denial management, and AR resolution - Ensure claims are submitted accurately and on time across all 9 locations and all payer types - Monitor and manage AR aging buckets, ensuring accounts are worked within appropriate timelines and escalated as needed - Oversee denial management and appeals processes, ensuring high-dollar and complex accounts receive timely, expert resolution - Review and approve write-offs, adjustments, and escalated account resolutions within established authority limits Performance Monitoring & Reporting - Track, analyze, and report on key RCM performance metrics including clean claim rate, denial rate, days in AR, collection rate, and net collection percentage - Prepare and present monthly RCM performance reports to practice leadership and the CFO - Identify trends, variances, and performance gaps and develop action plans to address them - Build and maintain RCM dashboards and reporting tools that provide real-time visibility into billing performance across all locations - Benchmark performance against dermatology industry standards and drive continuous improvement toward best-in-class metrics Compliance & Payer Relations - Ensure all billing and coding practices comply with federal and state regulations, payer contracts, and CMS guidelines - Oversee HIPAA compliance within all RCM operations and maintain appropriate safeguards for protected health information - Manage payer relationships and serve as the escalation point for complex payer disputes, contract issues, and credentialing matters - Stay current on dermatology-specific coding updates, payer policy changes, and regulatory developments affecting the revenue cycle - Coordinate with compliance and legal counsel on audit responses, overpayment refunds, and payer investigations as needed Process Improvement & Systems - Evaluate and optimize RCM workflows, tools, and systems to improve efficiency, accuracy, and collections performance - Lead implementation of process improvements, policy updates, and technology enhancements across the billing function - Develop and maintain billing policies, procedures, and training materials for the RCM team - Collaborate with practice management, clinical staff, and IT on front-end improvements that reduce denials and improve charge capture - Identify automation opportunities and work with vendors or internal teams to implement solutions Cross-Functional Collaboration - Partner with practice administrators and office managers across all 9 locations to resolve billing issues and improve front-end workflows - Collaborate with clinical leadership on documentation improvement, coding accuracy, and charge capture completeness - Provide RCM guidance and education to non-billing staff to reduce preventable errors and improve overall revenue performance Required Qualifications - 5 or more years of medical billing and revenue cycle experience, with at least 2 years in a supervisory or management role - Demonstrated experience managing a billing team in a multi-location healthcare, specialty, or dermatology practice - Strong knowledge of the full revenue cycle including charge entry, coding, claim submission, payment posting, denial management, and AR - Working knowledge of dermatology CPT, ICD-10, and HCPCS coding across medical, surgical, and cosmetic service lines - Proficiency with practice management and billing software used in specialty or dermatology settings - Excellent analytical skills with the ability to interpret RCM metrics, identify root causes, and drive measurable improvement - Strong leadership and communication skills — you can manage performance, deliver feedback, and develop people effectively - Comfortable working in a fully remote leadership role with a distributed team Preferred Qualifications - Direct experience managing RCM operations for a dermatology, plastic surgery, or aesthetics practice - Experience with Modernizing Medicine (EMA), Nextech, or similar dermatology-specific EHR and billing platforms - Familiarity with Availity, Waystar, or similar clearinghouse and payer portal platforms - CPC, CPMA, CHBME, or other relevant billing, coding, or healthcare management certification - Experience building or scaling a remote RCM team from the ground up - Background in payer contract negotiation or credentialing management
• Develop new clients through proactive prospecting • Position our brand in the French logistics market • Manage commercial interactions, from first contact to opportunity qualification • Deliver measurable growth and strengthen our presence in the North and West regions
