**THIS IS A 100% REMOTE JOB** Alia Services is welcoming applications from individuals who may be interested in joining our Customer Implementation & Services team in our New York office. Our department is a dynamic, fast-growing team that makes a significant contribution to Alia Service's overarching goals. As an implementation team, our goal is to ensure Alia Services clients are set up correctly for success and get the most out of the Alia platform when they launch. We are looking for someone who is highly collaborative, loves innovation, and can effectively lead the implementation and deployment of a digital solution with our clients across industries (from fashion to groceries to pharmaceuticals). You will get to act as a project manager, a business consultant, a configuration expert - you name it! - As project managers, we plan, execute, control and close the implementation of the solution. - As business consultants, we map and understand the client's business organization, pain points and current processes to guide them in their change plan and deployment of Alia's platform. - As configuration experts, we set up the client’s environment in the platform, train them and advise them on how to make the most out of our solution. This is an incredible opportunity to interact with many departments, from the commercial team to product and the whole customer team, collaborating with them to make sure the deployment of the platform is successful. What you’ll do ● Manage projects and own the overall implementation process in collaboration with your dedicated clients ● Collect client business, functional and technical requirements, and then design the right configuration set-up for implementation of the Alia suite of products ● Organize and moderate workshops around transformation best-practices (for example, change management, production governance, process re-engineering) ● Define high-level strategy and target model with clients to ensure long-term adoption of the Alia solution and satisfaction ● Ensure daily follow-ups on client activity and operations, whilst managing and growing relationships with key client stakeholders ● Identify opportunities for improvements, ensuring optimal use of Alia and overseeing potential new pains and challenges to continuously enhance business and operational efficiency ● Occasionally lead trainings for key client users on the solution (administrators, execs) We’d love to hear from you if you have… ● Demonstrable experience in Project management in Software Development, either from an Implementation or consulting setting (3+ years) ● Expert knowledge of the Microsoft Office suite (especially Excel, Power Point, Word) ● A passion for start-ups, entrepreneurship, digital and new technologies ● An ability to grasp new concepts quickly and then be able to explain them with ease ● Proactivity and eagerness to solve problems ● Excellent written and verbal communication skills ● Strong organizational skills and attention to details ● You have a thirst to learn and develop your skills, and take feedback well ● Ability to adapt and to work within an international environment ● Ability to communicate complex ideas to any audience, ranging from teammates to business executives ● A proactive desire to build new relationships and work collaboratively internally and externally

About us At Leap Tools, we are building the world's most advanced solutions for the interior décor industry. With customers in 80+ countries, our clientele includes Fortune 500 companies such as Home Depot, local retailers such as Alexanian's, and everything in between. We have been recognized as one of the fastest-growing tech companies by Deloitte for multiple years in a row, and we are looking for ambitious challenge-seekers to fuel our momentum and help us create an iconic global tech company. About our product Our technology lets you preview products in your own room before you buy them. Imagine you want to redesign your home and have been searching for new tiles for your kitchen, or a new rug for your living room. You definitely want to make sure it will look good in your space. We enable you to do that through our proprietary cutting-edge technology, presented in an extraordinarily simple and accessible way. Try our rug demo now! Simply upload a picture of your room using your mobile phone, and slide the rug under your coffee table: https://www.roomvo.com/rugdemo4r About you You take pride in exceeding expectations. You uncover needs by listening closely and asking perceptive questions. You also love technology. Your peers are impressed by your technical knowledge and know-how, which allows you to become their trusted advisor. You are not afraid to convince someone to change their mind and you recognize when you need to change yours. You are excited to take on new challenges and be part of something small that is growing into something big. Second language fluency is an asset. We hire humans, not job descriptions. You should apply even if this role and salary range don't align with your experience. We’re happy to create unique roles and compensation for the right talent. What You'll Do - Manage the customer life cycle for our mid-size strategic customers - Be responsible for key metrics such as Customer Health, Retention, and Expansion - Become a trusted partner to your customers so you can better understand their needs and help them achieve their goals - Engage as a mentor across the wider Customer Success team - Serve as a key voice of our customers to our internal teams - including Product, Sales, and Leadership - and partner with other internal teams to drive best-in-class customer experiences - Maintain impeccable records in our Customer Success software - Actively and routinely engage with your customers to assess their priorities, identifying opportunities to further promote the Roomvo Platform and ensuring full potential of service is realized - Be a customer advocate within our organization, documenting requests and issues as well as identifying areas we can improve for our customers Requirements - You have at least 1 year of experience in a Customer Success or Account Management role - You have direct experience working with Enterprise customers and managing a book of business - You can quickly learn and prioritize technically complex processes and tasks - You are professional and comfortable engaging C-suite executives - You can manage tight deadlines (but you can control much of your own schedule) - You are comfortable in the Google Workspace (including using spreadsheets and Google Docs), and with Salesforce - You have clear communication skills, both written and verbal - Experience in SaaS is a plus - Bonus asset: Fluency in French About our culture - We're a remote-first company that encourages our employees to work from where they're most productive. - We work in tight-knit teams to cultivate an ownership mentality. - We cherish curiosity and an obsession for details because we know these details are invaluable over the long run. - We're hyper-focused on our achievements and our ability to execute our promises. We act with urgency. - Work anywhere in the world for up to 3 months! - We value families, by offering a parental leave program - We offer a work-from-home stipend - Your birthday (and our company's birthday) is a day off! About our hiring process Now: You upload your resume and complete a brief questionnaire. Step 1: We arrange a video call with you to assess your abilities. Step 2: Complete a take-home assessment. Step 3: You attend the second video interview soon after. Step 4: You meet one of the founders. Step 5: You receive an offer. AI in Recruitment - At Leap Tools, we leverage AI technology to enhance our recruitment process. These tools assist with tasks such as resume screening, sourcing prospective candidates, and to support administrative tasks for enhanced operational efficiency. Founders and senior leadership are directly involved in our recruitment process, and AI is never used to make the final hiring decision. We are committed to the responsible use of AI in our hiring practices. Expected salary range, Ontario based: $65,000 - $85,000 + quarterly bonus + other benefits. We value exceptional talent above all else. If your expectations or seniority sit outside the stated range, you should still apply. We can scale roles and compensation to match your unique situation. This is an existing vacancy on the team. Leap Tools is an equal opportunity employer committed to fostering an inclusive, equitable, and accessible environment. Accommodations are available on request for candidates taking part in all aspects of the interview process. If you require any accommodation, please contact us at ta@leaptools.com Take the Leap. Apply now. Our demo, in case you missed it: https://www.roomvo.com/rugdemo4r You should apply to this job even if you don't fit this role perfectly because we can create a new role for you with corresponding compensation.

• Monitor account health using KPIs (Health Score) • Anticipate risks and identify opportunities for improvement • Act as a "translator" between the engineering team and the end customer • Suggest product improvements based on real tax pain points • Conduct strategic meetings to present results and generated savings • Create content and training to help users master the platform's features

• Lead strategic planning sessions with C-suite stakeholders, shaping a multi-year Value Road Map that aligns customer business goals with long-term value delivery through regular Customer Value Reviews. • Spearhead cross-functional initiatives across customer verticals to drive solution adoption and solve systemic business challenges. • Design and oversee the execution of complex, multi-layered programs, ensuring rigorous risk management and the consistent delivery of high-impact results that align with the customers’ business priorities. • Scale practice capabilities by defining and implementing operational standards that improve the efficiency and quality of the entire team’s output. • Foster an inclusive environment where feedback and mentorship empower groups to collaborate, breaking down silos by developing the shared leadership skills necessary for collective success. • Command confidence during high-stakes executive engagements, using deep business acumen to guide senior leaders through complex decision-making processes.