• Own the vision for the entire Seller Experience platform • Drive platform modernization initiatives • Make high-judgment technical decisions on build-vs-buy, technology selection, and system design • Partner with Product and Design leadership to define roadmaps • Lead greenfield product development from concept through launch • Build and scale high-performing engineering teams • Foster a collaborative, high-trust engineering culture

Company : Highmark Inc.Job Description : JOB SUMMARY This job serves as the single point of contact for members to coordinate all of the member’s care needs across the various service delivery systems and community supports. This is a full-time community-based position requiring frequent travel within the assigned territory in DE. A significant portion of this role involves working directly with members in their homes and also requires providing case management services within nursing facility settings. The incumbent will travel to members’ homes, nursing facilities, and other community-based settings for individuals enrolled in DSHP Plus LTSS and DSNP. ESSENTIAL RESPONSIBILITIES - Conduct regular in-home and nursing facility visits: Travel to members’ homes, nursing facilities, and other community-based settings to complete face to face needs assessments with subsequent telephonic contact with the member in accordance with state and national guidelines, policies, procedures, and protocols. This includes actively working within the nursing facility environment and participating in NF care plan conferences to ensure member needs are met. - Assess, plan, coordinate, implement and evaluate care for eligible members with chronic and complex health care, social service and custodial needs in a nursing facility or home and community-based care setting. - Coordinate care across the continuum of services and assisting members physical, behavioral, long term services and supports (LTSS), social, and psychosocial needs in the safest, least restrictive way possible while considering the most cost-effective way to address those needs. This includes ensuring appropriate care transitions between home, community, and community-based care settings. - Authorize LTSS services based upon completion of a comprehensive needs assessment. Coordinate HCBS services, Medicaid and DSNP benefits and assess appropriateness of care and services in community. - Facilitate transitions to alternate care settings such as hospital to home, nursing facility to community setting using an integrated care team to address the member’s specific needs. - Educate members or caregivers regarding health care needs, available benefits, resources and services including available options for long term care community or facility-based service delivery. - Provide education, resources, and assistance to help members achieve goals as outlined in their plan of care and to overcome obstacles to achieving optimal care in the least restrictive environment. - Develop individualized care plans in conjunction with members or caregivers to identify services to meet the member’s specific needs, and goals. - Identify resources needed for a fully integrated care coordination approach including facilitating referrals to special programs such as Disease/Chronic Condition Management, Behavioral Health, and Complex Case Management. - Collaborate with the member's health care and service delivery team including the physical, behavioral health providers, ICT, and discharge planners, to coordinate the care needs and community resources for the member to maintain the member in the least restrictive safe environment possible. - Assist members in developing, implementing and amending a back-up plan for gaps in provider coverage. - Ensure approved support services are being provided as outlined in the plan of care. - Evaluate the effectiveness of the service plan and making appropriate revisions as needed in accordance with per policy & procedures and state contractual requirements. - Assist members in overcoming obstacles to optimal care through connection with community resources, including communicating with providers and formulating an appropriate action plan. - Document all case management services and intervention in the electronic health record. - Adhere to all company, State and Federal requirements related to privacy practices, HIPAA, and quality performance standards. - Perform other duties as assigned/requested. QUALIFICATIONS Required - Bachelor's degree in Social Work or in health, human, or education services and 3 years of experience in long-term care, home health, hospice, public health, or assisted living OR - Master’s degree in Social Work or in health, human, or education services and 1 year of experience in long-term care, home health, hospice, public health, or assisted living OR - Current State RN or LPN licensure OR Current multi-state licensure through the enhanced Nurse Licensure Compact (eNLC) and 2 years of experience in long-term care, home health, hospice, public health, or assisted living OR - A high school degree or equivalent and three years of qualifying experience with case management of the aged, including management of behavioral health conditions, or persons with physical or developmental disabilities, or HIV/AIDS population. Substitutions - None Preferred - One year in home clinical or case management experience - Certified Case Manager (CCM) - Licensed Bachelors Social Worker (LBSW) - Licensed Masters Social Worker (LMSW) - Licensed Clinical Social Worker (LCSW) - Experience working with HIV/AIDS population - Experience working with behavioral health population - Experience working with developmental disabilities population - Medicare and Medicaid experience - Managed care experience SKILLS - Working flexible hours to meet member’s needs - Proficiency in PC-based word processing and database documentation (Word, Excel, Internet, Outlook) - Reliable transportation daily to be able to travel within assigned territory - Ability to meet regulatory deadlines. - Has a dedicated home work space used only for business purposes and is able to comply with all telecommuter policies. - Experience in geriatric special needs, behavioral health, home health - Understanding of the importance of cultural competency in addressing targeted populations. - Experience with electronic documentation system(s) - Experience with cost neutrality and budgeting Language (Other than English): None Travel Requirement: 25% - 50% PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS Position Type Works From Home Teaches / trains others regularly Occasionally Travel regularly from the office to various work sites or from site-to-site Occasionally Works primarily out-of-the office selling products/services (sales employees) Never Physical work site required Yes Lifting: up to 10 pounds Constantly Lifting: 10 to 25 pounds Occasionally Lifting: 25 to 50 pounds Rarely Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements. Pay Range Minimum: $72,700.00 Pay Range Maximum: $116,600.00 Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets. Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Company : Highmark Inc.Job Description : JOB SUMMARY This job serves as the single point of contact for members to coordinate all of the member’s care needs across the various service delivery systems and community supports. This is a full-time community-based position requiring frequent travel within the assigned territory in DE. A significant portion of this role involves working directly with members in their homes and also requires providing case management services within nursing facility settings. The incumbent will travel to members’ homes, nursing facilities, and other community-based settings for individuals enrolled in DSHP Plus LTSS and DSNP. ESSENTIAL RESPONSIBILITIES - Conduct regular in-home and nursing facility visits: Travel to members’ homes, nursing facilities, and other community-based settings to complete face to face needs assessments with subsequent telephonic contact with the member in accordance with state and national guidelines, policies, procedures, and protocols. This includes actively working within the nursing facility environment and participating in NF care plan conferences to ensure member needs are met. - Assess, plan, coordinate, implement and evaluate care for eligible members with chronic and complex health care, social service and custodial needs in a nursing facility or home and community-based care setting. - Coordinate care across the continuum of services and assisting members physical, behavioral, long term services and supports (LTSS), social, and psychosocial needs in the safest, least restrictive way possible while considering the most cost-effective way to address those needs. This includes ensuring appropriate care transitions between home, community, and community-based care settings. - Authorize LTSS services based upon completion of a comprehensive needs assessment. Coordinate HCBS services, Medicaid and DSNP benefits and assess appropriateness of care and services in community. - Facilitate transitions to alternate care settings such as hospital to home, nursing facility to community setting using an integrated care team to address the member’s specific needs. - Educate members or caregivers regarding health care needs, available benefits, resources and services including available options for long term care community or facility-based service delivery. - Provide education, resources, and assistance to help members achieve goals as outlined in their plan of care and to overcome obstacles to achieving optimal care in the least restrictive environment. - Develop individualized care plans in conjunction with members or caregivers to identify services to meet the member’s specific needs, and goals. - Identify resources needed for a fully integrated care coordination approach including facilitating referrals to special programs such as Disease/Chronic Condition Management, Behavioral Health, and Complex Case Management. - Collaborate with the member's health care and service delivery team including the physical, behavioral health providers, ICT, and discharge planners, to coordinate the care needs and community resources for the member to maintain the member in the least restrictive safe environment possible. - Assist members in developing, implementing and amending a back-up plan for gaps in provider coverage. - Ensure approved support services are being provided as outlined in the plan of care. - Evaluate the effectiveness of the service plan and making appropriate revisions as needed in accordance with per policy & procedures and state contractual requirements. - Assist members in overcoming obstacles to optimal care through connection with community resources, including communicating with providers and formulating an appropriate action plan. - Document all case management services and intervention in the electronic health record. - Adhere to all company, State and Federal requirements related to privacy practices, HIPAA, and quality performance standards. - Perform other duties as assigned/requested. QUALIFICATIONS Required - Bachelor's degree in Social Work or in health, human, or education services and 3 years of experience in long-term care, home health, hospice, public health, or assisted living OR - Master’s degree in Social Work or in health, human, or education services and 1 year of experience in long-term care, home health, hospice, public health, or assisted living OR - Current State RN or LPN licensure OR Current multi-state licensure through the enhanced Nurse Licensure Compact (eNLC) and 2 years of experience in long-term care, home health, hospice, public health, or assisted living OR - A high school degree or equivalent and three years of qualifying experience with case management of the aged, including management of behavioral health conditions, or persons with physical or developmental disabilities, or HIV/AIDS population. Substitutions - None Preferred - One year in home clinical or case management experience - Certified Case Manager (CCM) - Licensed Bachelors Social Worker (LBSW) - Licensed Masters Social Worker (LMSW) - Licensed Clinical Social Worker (LCSW) - Experience working with HIV/AIDS population - Experience working with behavioral health population - Experience working with developmental disabilities population - Medicare and Medicaid experience - Managed care experience SKILLS - Working flexible hours to meet member’s needs - Proficiency in PC-based word processing and database documentation (Word, Excel, Internet, Outlook) - Reliable transportation daily to be able to travel within assigned territory - Ability to meet regulatory deadlines. - Has a dedicated home work space used only for business purposes and is able to comply with all telecommuter policies. - Experience in geriatric special needs, behavioral health, home health - Understanding of the importance of cultural competency in addressing targeted populations. - Experience with electronic documentation system(s) - Experience with cost neutrality and budgeting Language (Other than English): None Travel Requirement: 25% - 50% PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS Position Type Works From Home Teaches / trains others regularly Occasionally Travel regularly from the office to various work sites or from site-to-site Occasionally Works primarily out-of-the office selling products/services (sales employees) Never Physical work site required Yes Lifting: up to 10 pounds Constantly Lifting: 10 to 25 pounds Occasionally Lifting: 25 to 50 pounds Rarely Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements. Pay Range Minimum: $72,700.00 Pay Range Maximum: $116,600.00 Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets. Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Position Title: MGR, CLIENT SVCS SR ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE). ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets. This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com. Job Summary The Senior Client Services Manager – Remote Facility Management (RFM) is responsible for the strategic and operational oversight of multiple client portfolios supported through centralized, remote facility management services. This role owns end-to-end service delivery performance, including facilities operations, client experience, vendor governance, financial outcomes, and leadership of management teams supporting remote execution. Leading Client Services Leads and their hourly service teams, the Senior Client Services Manager ensures consistent, scalable, and KPI-driven delivery of facilities services such as preventive maintenance, reactive repairs, work order management, and customer communications across geographically distributed client locations. This position serves as a senior escalation point, trusted client partner, and key collaborator with sourcing, finance, technology, and executive leadership. Key Responsibilities Portfolio & Service Strategy Ownership - Own full portfolio performance for remote facility management services across multiple client accounts and locations. - Develop and execute service delivery strategies that support SLA compliance, operational efficiency, and consistent service experience at scale. - Ensure all facilities services are delivered in accordance with contractual scope, client expectations, and operational standards. - Drive continuous improvement initiatives across service delivery, reporting accuracy, and operational workflows. - Balance standardization with client-specific requirements to ensure scalable yet customized service models. Leadership & People Management - Lead, mentor, and develop Client Services Leads responsible for daily remote operations and hourly staff management. - Establish clear leadership expectations, performance goals, and accountability structures across management teams. - Conduct regular performance reviews, talent assessments, and succession planning for leadership roles. - Partner with HR on workforce planning, engagement strategies, corrective actions, and performance escalations. - Champion a culture of ownership, operational discipline, and client-centric service delivery. Client Relationship & Governance - Serve as a senior relationship owner for client stakeholders, acting as the primary escalation and strategic partner. - Lead recurring business reviews focused on performance metrics, trends, risks, and improvement planning. - Translate operational performance data into executive-level insights and actionable recommendations. - Proactively communicate risks, service impacts, and mitigation strategies related to staffing, vendor constraints, or workload shifts. - Support onboarding of new clients, portfolio expansions, and contract changes within the remote service model. Vendor & Service Provider Governance - Oversee vendor networks supporting remote facility management across multiple geographies and service lines. - Establish governance frameworks including scorecards, performance reviews, and corrective action plans. - Partner with sourcing and procurement to address vendor coverage gaps, onboarding, and contract compliance. - Ensure vendors meet safety, compliance, service quality, and reporting requirements. Apply to ESFM Services today! ESFM is a member of Compass Group USA Click here to Learn More about the Compass Story Associates at ESFM are offered many fantastic benefits. - Medical - Dental - Vision - Life Insurance/ AD - Disability Insurance - Retirement Plan - Paid Time Off - Holiday Time Off (varies by site/state) - Associate Shopping Program - Health and Wellness Programs - Discount Marketplace - Identity Theft Protection - Pet Insurance - Commuter Benefits - Employee Assistance Program - Flexible Spending Accounts (FSAs) - Paid Parental Leave - Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_ESFM.pdf Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ Applications are accepted on an ongoing basis. Eurest Services maintains a drug-free workplace. Req ID:1526330 ESFM Julia Lari