Compass Group

Founded in 1941, Compass Group is a multinational corporation and the world’s largest provider of contract foodservice and support services. Headquartered in

MGR, CLIENT SVCS SR

Location

United States

Posted

60 days ago

Salary

0

Seniority

Senior

No structured requirement data.

Job Description

MGR, CLIENT SVCS SR

Compass Group

Position Title: MGR, CLIENT SVCS SR ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE). ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets. This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com. Job Summary The Senior Client Services Manager – Remote Facility Management (RFM) is responsible for the strategic and operational oversight of multiple client portfolios supported through centralized, remote facility management services. This role owns end-to-end service delivery performance, including facilities operations, client experience, vendor governance, financial outcomes, and leadership of management teams supporting remote execution. Leading Client Services Leads and their hourly service teams, the Senior Client Services Manager ensures consistent, scalable, and KPI-driven delivery of facilities services such as preventive maintenance, reactive repairs, work order management, and customer communications across geographically distributed client locations. This position serves as a senior escalation point, trusted client partner, and key collaborator with sourcing, finance, technology, and executive leadership. Key Responsibilities Portfolio & Service Strategy Ownership - Own full portfolio performance for remote facility management services across multiple client accounts and locations. - Develop and execute service delivery strategies that support SLA compliance, operational efficiency, and consistent service experience at scale. - Ensure all facilities services are delivered in accordance with contractual scope, client expectations, and operational standards. - Drive continuous improvement initiatives across service delivery, reporting accuracy, and operational workflows. - Balance standardization with client-specific requirements to ensure scalable yet customized service models. Leadership & People Management - Lead, mentor, and develop Client Services Leads responsible for daily remote operations and hourly staff management. - Establish clear leadership expectations, performance goals, and accountability structures across management teams. - Conduct regular performance reviews, talent assessments, and succession planning for leadership roles. - Partner with HR on workforce planning, engagement strategies, corrective actions, and performance escalations. - Champion a culture of ownership, operational discipline, and client-centric service delivery. Client Relationship & Governance - Serve as a senior relationship owner for client stakeholders, acting as the primary escalation and strategic partner. - Lead recurring business reviews focused on performance metrics, trends, risks, and improvement planning. - Translate operational performance data into executive-level insights and actionable recommendations. - Proactively communicate risks, service impacts, and mitigation strategies related to staffing, vendor constraints, or workload shifts. - Support onboarding of new clients, portfolio expansions, and contract changes within the remote service model. Vendor & Service Provider Governance - Oversee vendor networks supporting remote facility management across multiple geographies and service lines. - Establish governance frameworks including scorecards, performance reviews, and corrective action plans. - Partner with sourcing and procurement to address vendor coverage gaps, onboarding, and contract compliance. - Ensure vendors meet safety, compliance, service quality, and reporting requirements. Apply to ESFM Services today! ESFM is a member of Compass Group USA Click here to Learn More about the Compass Story Associates at ESFM are offered many fantastic benefits. - Medical - Dental - Vision - Life Insurance/ AD - Disability Insurance - Retirement Plan - Paid Time Off - Holiday Time Off (varies by site/state) - Associate Shopping Program - Health and Wellness Programs - Discount Marketplace - Identity Theft Protection - Pet Insurance - Commuter Benefits - Employee Assistance Program - Flexible Spending Accounts (FSAs) - Paid Parental Leave - Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_ESFM.pdf Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ Applications are accepted on an ongoing basis. Eurest Services maintains a drug-free workplace. Req ID:1526330 ESFM Julia Lari

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